1260 comments found.
Hi Support,
I am waiting for a response for Ticket # 18339. It’s 3 days & I have not yet rec’vd a response. Kindly respond.
Rgds
Hello,
I can not find any comment from you? My comment was the last one?
Hi,
I replied on 29/07/24, although the Ticket is showing the “comment is under moderation” ?!
https://prnt.sc/v3EBUY51veSrRgds
Thanks we will check.
Dear author,
Woocommerce is showing a warning because your plugin has not declared the compatibility with HPOS. Could you please check.
Kind regards,
Please update our Welauch plugin to latest version.
Thank you, I will try.
Hello,
1. Could we show products that are in ‘Draft’ on the catalog, or do they need to be published? (This is because we are not able to sell certain items thus, they remain in draft on Woo commerce.)
2. Does it work with products that have variations?
3. We have many products that have variations, since our website is a large website (Holds many SKU’s) will this effect the capability of the plug in? Refer to link – https://www.welaunch.io/en/knowledge-base/faq/generating-large-pdf-catalogs/
Thanks
Hi there,
1) Well currently only published products are expored, but we can customize / add this feature for you on Charge. Contact us at support@welaunch.io
2) Yes of course
3) Your server needs to have enough power to create the catalog
Hi Please help me Why in new update see this on offer products can i change like old version see only % discount
https://drive.google.com/file/d/1Ruq7rwm91RYKBmbWBmYSR6-XWh8-dqxi/view?usp=drivesdkPlease update our plugin to latest version
Hi Support
The Support Page is not working.
https://prnt.sc/0Sd2J0BMeM38Kindly resolve so I can access the Support Tickets.
Rgds.
This has now been resolved 
Hi, we used to show products prices like this https://prnt.sc/R8_IpqWiiVCt this is a variable product, we didn’t have show variations selected but it would show the price like this.
In an update that has happened overt he last year or so, products that have variation prices don’t show at all unless you choose to show the variation pages. Now I can only show the prices in a table like this https://prnt.sc/2GwD4vUiLPi6
Is there a way to show the simple variation price like the previous versions without the table?
Thanks
Yes we will fix this in next update
Hey welaunch. Thank you for fixing that so quickly
I am wondering if the following is possible. For variable product prices, we only want to show the highest price instead of the price range.
Is something like this possible?
Well currently not, but we can customize / add this feature for you on Charge. Contact us at support@welaunch.io
Is there a way to hide certain products from the catalog
Yes in exclude settings
can this also be done on the product page?
using Catalogue visibility: Hidden ?
Yes, but you need to enable: https://imgur.com/a/BCq0N3U
Support, WooCommerce PDF Catalog. Is there a reason why the latest version is not downloadable on envato? I am only able to download the old version: 1.18.3
Hello, 1.18.3 is the latest. 1.18.4 is not released yet.
I just got the plugin, I installed the framework “OK”. I added the license “OK” I trying to upload the plugin and the error is “The link you followed has expired.” I beeb trying to send you guys a ticket and the block me as SPAM. I need your help to run this plug in to create the pdf catalog ASAP Thank u
We Launch reading all your recommendations now its working perfect. Everything’s works great. Now need to try to customized to create and great looking catalog. Thank you! if you could send the links to improve the customization would be awesome. Like specially trim the imagine not cropping when you have multiple images of a product
Awesome! It would be best if you can submit a ticket on our website: https://welaunch.io/en/new-ticket. Then we look into your issues asap.
Hi – I submitted a enquiry from the welaunch website on the 04/03/24 using the email address info@oshwalwholesalers.com
https://www.welaunch.io/en/Unfortunately, after 48 hours, I have still not recv’d a response.
Rgds.
Did you check your spam folder?
Yes.
There’s nothing in the Junk Box.
The acknowledgment email reached the Inbox – see screenshot below:
https://prnt.sc/g3fwMPwzwaPBFound and replied now
Thanks – well recv’d.
Hi Support
I have a minor support qtn, if you don’t mind.
How can display the Category link below the Prd SKU ?
https://prnt.sc/sbLBC38XtcXuSecondly, how can I disable Category link ? I ONLY want to show the Category text ( without the hyperlink ).
Thanks in Advance.
Please submit a ticket on our website
Is it possible to generate a PDF Catalog which is organised Brand -wise ?
Rgds.
Is your brand a custom taxonomy / do you use a 3rd party plugin?
thanks for the reply. the theme has a default custom brand taxonomy. screenshot | https://prnt.sc/OJ3kkP3PXKzs
It should be, but we did not tested that. Please submit a ticket on our website and we will check that for you: https://welaunch.io/en/new-ticket/
support, is there a reason having this issue? https://prnt.sc/9eN7O5u6ftk_
Are you on latest version?
Support, is there a reason getting
Cannot find TTF TrueType font file “DejaVuSerifCondensed.ttf” in configured font directories.
cant open catalogue
Are you on latest version?
I am using Version 1.18.3 https://prnt.sc/sXrQMr7aRJDb
Please reinstall the latest version. Maybe you did not uploaded all plugin files.
Yes. installed latest version. I even deleted and redownloaded and installed. still show the same font error: https://prnt.sc/RCJP1c4rMFS8 the catalogue cannot be downloaded.
Can you please test it here: https://www.qualityinverters.co.za/catalogue-generator/
Please submit a ticket on our website: https://welaunch.io/en/new-ticket
Hello – When I attempt to preview PDF catalog I receive this “Cannot find TTF TrueType font file “Sun-ExtA.ttf” in configured font directories.” How do I add this font and fix this issue? Thank you
NOTE: I set font under “defaults” to Montserrat which is what I use on website. That did not fix issue.
NOTE: One category works, “Air Hose Kits” will show the PDF catalog. All others show the error above. You can test at this link: https://www.actionhosesupply.com/club-confirmation/
NOTE: One category works, “Air Hose Kits” will show the PDF catalog. All others show the error above. You can test at this link: https://www.actionhosesupply.com/catalog-builder/
Hi there,
we replied to your mail with a version you can test
i am having some problems with the plugin and I can’t get in touch with you by e-mail because your contact form is saying that I am using a spam ip. How can I get in contact with you?
Please send a mail to support@welaunch.io
Hi, do you have a plugin that able to:
1) Work also with custom post types, not just WC products.
2) Can generate form a current “filter stamp”. Like, on a posts list page we have a filter with some parameters applied, and we want to have a button to download a catalog of current posts.
Thank you!
Hi there,
1) we have a blog to pdf plugin, which supports all custom post types: https://codecanyon.net/item/wordpress-pdf-catalog/20214293
2) It supports regular category taxonomies, but not filtered ones. But we can customize / add this feature for you on Charge. Contact us at support@welaunch.io
hi, i have 2 presale questions: 1- i need to export all the products at once from a ecommerce website, it has 1500 products, does your plugin support that amount of products?
2- can i show the download button for only logged-in users? or is there a shortcode to display the button to download the whole catalog?
1) Yes, but please see https://www.welaunch.io/en/knowledge-base/faq/generating-large-pdf-catalogs/
2) yes you can exclude / include user roles
thanks, #5 says “Turn of Performance Options” Did you mean turn off, or on?
Sorry “on” of course. Corrected that
ok, thanks
