543 comments found.
It turns out there are no live meetings in the app, I thought that through the jitsi integration you can watch the meeting in the mobile app itself. But that’s not the case.
Even if I as a trainer accept the booking of a meeting, I have no possibility to insert a link from the jitsi server that I deployed, it has to be done manually.
Then tell me why in admin settings to insert jitsi url credentials? Or the bigbluebutton api
Hello,
The meeting logic is similar for both web and mobile versions.
There are two solutions:
1- You can use the in-app live system (Agora)
2- You can use the custom link option to define the meeting information from any platform.
Regards.
You can use other platforms to conduct live classes.
What do I get when buying
You will get all available plugin s and future plugins.
Where do I adjust affiliate commissions and points? Is it within the organization? Is there a super admin user or just organization?
Hello,
These values and parameters will be set from the admin side.
Please check the following menus:
Affiliate Commission: Admin Panel/ Settings/ Financial/ Referral
Points: Admin Panel/ Reward Points/ Conditions
Regards.
In the demo version, there is only the option to enter as an organization, instructor or student, there is no administrator mode. I was unable to view the menus that you indicated to me, accessing as Organization.
Kindly check demo credentials in the product description.
We shared the admin panel credentials as well.
Regards.
Hello, can you please update your documentation on how to upload SCORM Files? The current documentation you have shows features that are not available in the dashboard anymore
Hello,
The issue is that there are numerous software programs for creating SCORM content, and each generates the content in a different way.
The structure of SCORM files is generally similar, but there are minor differences among providers, making the process unique for each, so unified documentation for all providers is not feasible.
We have attempted to explain the fundamentals of creating SCORM in the documentation.
If you encounter any issues with the process, please reach out to our support team for assistance.
Regards.
The issue is that on your documentation you have steps that don’t exist anymore in our dashboard simply for uploading SCORM files onto the LMS- please update those, having good documentation is important for us to carry on with your products. We can’t always rely on submitting tickets for very basic questions
Hello,
We haven’t changed the SCORM creation process since we added this option.
You haven’t activated this option.
We explained the process to you in CRM; kindly follow your ticket.
Regards.
Thanks – that’s exactly the type of information we need on the documentation please. ( A simple sentence saying that before SCORM can be uploaded it needs activation from settings) It will save time both for us and for you
Thank you.
sir please i need support ticket #16795
Surely, your tickets will be answered in CRM.
Hi developer team, I am waiting for License Activation file for Plugin Bundle .Ticket #16765 – on CRM. Thank you.
Hello, we already answered your ticket.
Hi rocketsoft,
As you can see the screenshot below.
https://yourimageshare.com/ib/QSyxvqcfPY
#16922, #16923 and especially #16898 tickets not resolved.
You ansvering the ticket but no help or solution.
Respectfully, All our paid instuctors gone.
How we could further on our Business like that ?
Thanks.
Hello,
First, please consider your Rocket LMS support is expired. Nevertheless, my colleagues have assisted you with your existing tickets.
Considering your previous communications (Satoshi account), we are unwilling to continue this argument.
We confirm that all the tickets will be answered in less than the regular response time, excluding weekends. We are also humans and we need to have weekends:)
We have reduced our weekends from two days to a single day.
Although our official response time is 48 hours, our team tries to answer all tickets within 24 hours on working days and you can check this case on your tickets.
We will also not ignore our other customers and will answer all requests according to the queue.
Regards.
Hi again,
As you can see the sticker of my username is “SUPPORTED” tag just because of I purchase the Plugin Bundle few days ago and I have still include long time support.
And When I updated to 1.9..5 it gives error and you are still fighting with your clients instead of helping them in CRM system.
Thanks.
I think it is clear to you that Rocket LMS and the plugin bundle are separate products.
You are commenting on the “Plugin Bundle” product page, and you have support for this product so get the “Supported” badge.
During your support time, you will get support for all plugins, and we have no problems with this case.
You don’t have any support plan for Rocket LMS so it is clear that if you need help for a feature outside of the plugin bundle, you need to renew your Rocket LMS support.
I hope you’re well. I’m Saad Ismail, and Im interested in your platform. i would like to schedule a meeting to discuss our requirements and determine if your product is the right fit for us.
Could you suggest a convenient time in the next few days? i’m flexible and can adjust to your schedule. Please let us know if there’s anything we should review beforehand.
Thank you, and I look forward to your response.
Best regards,
Hello, please contact rocketsoftsolutions@gmail.com
Any one can send live website or app link Live website with all functions in app and website Not demo mode
Hello,
The demo mobile app (Flutter version) is connected to our main demo:
You can find demo credentials on this page.
Regards.
How does the instalment work. Does it auto charge the student when payment is due or it just sends reminder.
If it does auto charge the student, please I need confirmation
Hello,
The system sends reminders to users on the due date and before the due date (e.g., 48 hours before the due date).
The auto-payment option is not available in the current version.
Regards.
Dear Guys,
thank you for your support as always… im trying to login to my crm but i got this error: Authentication failed!
You’re welcome. Please contact rocketsoftsolutions@gmail.com
I would like to ask you a few questions before purchasing.
1.Is the Mobile application included in the add-on package? 2.Will the mobile application only be Android or IOS? 3.Can PayTR payment infrastructure be added in Payment Infrastructures?
Last week I saw its price was low, now I see the rate has increased.
Can I get a discount?
????
Hello,
It was a discount campaign that ended on 24 May.
Regards.
I want to create live class course marketplace (it will have some pre recorded videos, live classes, text, quiz).. Instructors/organizations will have course with multiple batches (date wise & time wise), so how to manage them?
Hello,
You can create a marketplace with Rocket LMS.
You will need to copy courses and create a separate course for each time period.
For example, Course #1 – Summer, Course #1 – Autumn
Regards.
If a Institute will copy paste courses batch wise then their will be so many listing for the same course… The option should be under 1 listing for ex: iPhone 14 have 256 & 512gb storage option when purchasing from Amazon & we can switch those option in single listing. I hope you are getting me right?
Kindly reply
Hello,
Unfortunately, this option is not available in the current version.
If you are familiar with a popular solution in the LMS industry, please share it with us by email.
Our email is rocketsoftsolutions@gmail.com
Regards.
Thnx! I have mailed you..
NOTICE TO PURCHASERS – SCORM IS NOT INCLUDED IN THIS APPLICATION. It was in the past but the dev removed it, but continues to list it as a feature. The demo also includes SCORM, but that’s a lie. SCORM IS NOT PART OF THIS PLUGIN DESPITE THE DEV CONTINUING TO LIST IT AS PART OF THE PLUGIN
Hello,
Please stop spreading false information.
The SCORM feature is available like before.
We haven’t removed it. If you have any problem with this feature, please contact support in CRM; our team will help you.
Regards.
Hi, kindly update the license for ticket number #16083. We have sent a message in the CRM as well.
dear sirs,
Kindly help us in this Ticket #16121 cuz it is very urgent for us.
Hello,
All of your tickets will be answered in CRM on time.
Regards.
error after upgrading plugin Class “App\Models\ProductBadgeContent” not found
For support please contact us in CRM.
Hello, when mobile app for flutter? can you release atleast v1 even if its not fully with all functionalities? if it have the way to register , see course, categories, then that is good for v1, as we need the mobile app to release our platform all together, we can’t release only to android, so please upload flutter version asap, and no problem you can add incremental update to it, but for now, we need an app to relesae for android and iphone so that we do one marketing campaign, thanks.
Hello,
The mobile app (Flutter version) is currently in the final stages of bug-fixing and will be completed soon.
We have made arrangements to share the app source code with those who join our waitlist before the public release. Documentation and video tutorials will also be available at a later time.
You can join our waitlist from the following link:
https://docs.google.com/forms/d/e/1FAIpQLSeh9bPA7sP2qFDdI8E-GW-iDNvUmHNNEQSjdcF9Q4ZbqDTGtg/viewform
Regards.
Hi can you add nepali payment gateways please i will buy complete lms all …. https://developer.esewa.com.np/
&
https://docs.khalti.com/We can customize Rocket LMS for you as paid service.
Hi there.
Could you kindly reply to the following tickets that I opened on your portal and haven’t heard back from you about, please: Ticket #15976 Ticket #15977 Ticket #15978
Could you address my tickets urgently, please? I hope you won’t let it get to the weekend as that would inconvenience me greatly.
Hello,
We already answered your ticket.
All of your tickets will be answered in our regular response time.
Regards.
