3 comments found.
Hey Hey, the update gets me a error. Do you have to whitelist my purchase? thx a lot
Your purchase code has been whitelisted already and you should be able to get the update without any problem.
If you’re having issues with the update, please, do send me a message through the contact form with your login details, I don’t mind to check the issue.
https://codecanyon.net/user/ki-themes#contactJust an update, I have just checked the server logs and it seems the plugin version hasn’t been sent to the API server – If you’re using Elementor PRO, please, disable it temporarily, check the updates. If the issue still continues, please, do send me a message.
i will try the plugin on a stagingsite – do i have to register it all over again when i go online? The domain is the same but it has the domainname.stagingsite.com additive to it. just asking upfront. thanx for the support
I see that the registration was for b**.com/stagingsite. If you just move to the main website, it should be fine.
It seems there was some maintenance on the hosting server that you may have tried update when the server is down – I have been informed that it’s over and I have run some tests on my test server, everything seems to be working.
Please, do try again and let me know if you have issues
I recently purchased and downloaded your plugin. However, when attempting to activate it, I received the message: “Already activated on another domain,” even though this is the first time I’m trying to use it.
Could you please assist in resolving this issue? I appreciate your help.
I see that the plugin has been registered on the domain reservoir-creative
According to the logs on my server, you haven’t requested an update. Can you please go to Dashboard > Updates and click Check again button. There will be a newer auto update will be waiting for you. Once you update the plugin to the latest version, you should be able to use the item without any problem.
Let me know if you have additional issues.
I appreciate your quick response and guidance on updating the plugin. However, despite following the instructions and attempting to update the plugin through the Dashboard > Updates section, I’m still encountering the same issue: “Already activated on another domain.”
If you’re trying to active the plugin on different domain, it’s normal as it’s been already registered with reservoir-creative domain. If it’s the same domain, there may be something else wrong, please, share your login details via the contact form, I don’t mind to check it:
https://codecanyon.net/user/ki-themes#contactIt appears that the server I am using is only accessible from Japan, and therefore, the site cannot be accessed from overseas. Since I purchased this product, I have been trying to implement it on the same domain. There are no other domains.
If possible, could you please delete “reservoir-create” from your database, and I will re-upload and activate the plugin from my end? Would this be a viable solution?
Sure, I have de-register your website and now you can register the item again but make sure the domain is still same. Please, allow up to 2-6 hours to get the updates and start using the plugin after re-registering the item
Thank you for your support. It seems that the problem persists even after re-uploading the plugin. Could the issue be related to attempting to register the purchase code immediately after purchasing the product? I apologize for the inconvenience, but could you suggest any other possible solutions to resolve this issue?
There’s no issue with the registering the item right after purchase, there’re buyers who’s managed that already but the configuration of the server may be limiting that responding the API server, if you can check the error logs and let me know if the issue comes from/at init.php line 150, it means the your server configuration has limitations and the manual activation of the plugin would be needed.
If you could provide the login details as well as contacting the hosting support to clear my IP, I don’t mind to perform the activation.
PS: I have de-registered the item one more time. You can try again. Make sure wp_json_encode/wp_remote_post is enabled on your WordPress site.
Thank you. I successfully activated the license. However, when I open Elementor, I cannot find the Interactive Grid widget anywhere. Could you please advise me on where I can access it?
I just checked the system logs on the server and it seems you haven’t updated the plugin. Please, see my earlier post for the details to update the plugin before start using it
I have reviewed the post of your installation instructions thoroughly. It mentioned that an email should be received after activating the product. However, after repeatedly checking my mailbox, I have not received any email.
When I click on Dashboard > Updates, there are no updates available. On the plugin settings screen, it displays, “Thanks for the verification. You can enjoy using the plugin now…”.
As your purchase code has been already whitelisted upon your previous contact, you should be able to get the auto updates right after the verification but there was an issue with the token code has been created, probably due to attempt to register the plugin several times.
I have fixed the issue now. Please, try one more time, you should be able to get the latest updates now and start using it without any problem.
Thank you for your support. The update for the plugin has appeared!
However, when I try to install the update, I receive the following error: “An error occurred while updating Interactive Grid for Elementor: The package could not be installed. The package contains no files.”
There’s no issue with the API server that I also just checked an update performed without any issue on my test website. Can you please check the error log on your website as it may not meet the WordPress requirements ( Make sure the extension ZIP is active on the PHP ) ?
Hi, I would like that upon clicking on the cards the intermediate magine would not open but I would like to be able to go directly to the portfolio page. How should you do that?
Thanks
It’s not possible with this version but I will consider the feature to be updated with the item soon. As you have already “registered” the item, the update notification will be available on your end when it’s ready.
Okay. Unfortunately, however, I have to ask for a refund then. How do I have to do that?
If the item hasn’t been downloaded, I would be processing the refund but unfortunately if the item has been downloaded already, refund request won’t be accepted.
The feature has been added to the current item : https://demo.krasotaiskusstva.com/elementor/interactive-grid-light
Please, see the item description page for the details before updating the plugin.
