799 comments found.
I purchase this script but having Printing Issue with KOT Printer. I have send message to support but no response. Please help needed urgently
Ticket ID : IPM #143
Thanks
Please no respond to ticket yet. Please treat this as urgent. Im stalk. Business is on hold due to this. Help needed ugently
Hi there, Sorry that our country situation was too bad. Curfew, riot and internet off, we are getting better now. Support team already joined to support. Thanks!
We’ve setup the application but stuck on following. (please elaborate with details)
How can I restrict the sale of a product to only when it is available in stock?
HI there, Checking ingredient stock when making sale is not available in our system. Say for example if a food menu has 12 ingredients it will take long time to check stock of each ingredient and allow to sale or not which is not feasible feature for a restaurant. Hope you can understand. But if you still want this feature, we can do it as an additional customization at extra charge. Thanks!
IT’S URGENT – We impacted with Data loss from the first day of billing till 26th July. we raised a ticket (#138) too. we yet to get response from your support team. we have one more ticket pending from 20th June. Support team isn’t respond. we didn’t this kind of service.
Hi there, First we apologize for this situation but you are in our first priority list. If you watch the TV you will understand how bad situation we are dealing with. We were black out from the internet for one week and when we come back still there is curfew and super slow internet is here. Support team is not being able to cover the work load thats why me also came down to support and cover as much as I can. I hope you understand the situation. Thanks!
I am the support team, after investigation there server, we got, they remove the data from server, they restore the database from there server backup.
Hello, after one and half month we are using the soft. The Network KOT, Bill and Invoice network printer started dont print , It happened in one branch firstly, after 10 days also happened in other branch . What is the reason? How we can resolve? The test Local Printing server is working but in the system after order it is not print the KOT.
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
I already opened the ticket. Thank you!
ok
Hi, This software seems very complete to me, and I’m interested, but when I tried the demo, I couldn’t find a way to see the total amount of a table when charging them. In a restaurant, the core is the table, and it doesn’t matter how many orders that table has, when billing and charging, the invoice should be issued for the total consumption of the table, regardless of whether it has orders from the POS and from QR codes at the same time. Could you please explain to me how this works? Thanks!
Actually this system is designed keeping in mind that multiple persons(not in same group) can place multiple order from one table if the table is large and shareable. And it usually happens a lot. Thats why we focused on order number instead of table number. This way covers take away and delivery type order too. I hope you understand now.
Yes, that was explained clearly. However, in my region, sharing tables isn’t customary, and it’s typical for groups of 10 to dine together, each ordering various items from the menu. Consequently, by the end of the meal, there could be around 20 separate orders, which are all paid for collectively. Therefore, I suggest a feature for a future version: an option to display all the items ordered for a particular table (combining all orders), allowing for a single invoice to be generated for the total amount. With this functionality, your software would be adaptable to the management styles of various restaurants, and I would be eager to purchase it. Best regards!
We have a table layout design plugin, I think that will suite your requirement. You can check this here to see how it works: https://drive.google.com/file/d/1dZhWVhtH6qdpUZIYNCmtabjxRekFPIK5/view?usp=drive_link
We may talk on WhatsApp: +8801812391633
Dont buy this script. Lot of bugs. They not attending to them. They tell to put ticketss. And they give unrealted answers. Network printing is very jam.. Not working. Running orders not showing. bad script ever. Dont buy this.
After assisting on 12 tickets of you, this comment is very unrealistic. You have created 12 tickets and most of them are well explained in the documentation that indicates that you dont read the documentation. But we assisted with no complain. And another question is if network printer is not working and running orders does not show how our other thousand clients are using it?
Hi, 1) Network printing issue. ( CORS Error ) As you told we did accept risk button. But after some days browser give warnings and printing not working till we run your test print server page.
2) When we modifying the Order, on prop up note input window, New KOT items going with Wrong item qty.
3) When we have minimum 20 running orders in the left panel , the browser struck.
4) When waiter logged to their account the waiter can select the other waiters.
5) When finish the order, table not auto delete from table propup window
I am on 7.2 V.. And i tested with Firefox, Google Chrome & opera.. Same issues on all browsers.
Don’t tell me to create ticket. Please answers to above bugs on here.
? hope you are replying me
Getting 501 error when on Saas. ticket: IPS #60 please reply
Hi there, Sorry to inform you that there was a curfew in our country and the entire country was totally out of the internet. Please accept our apology for the late reply. We just got the internet now and team is going to assist you shortly. Thanks!
Also may i know why is there no permanent solution or update for 501 error. As i saw there were quite number of comments regarding 501. Would appreciate if you could work on that
We are working on it
after installation this error appear (( This page isn’t working localhost is currently unable to handle this request. HTTP ERROR 502. )) Now i reinstalled the files in same domain but it is not accepting the purchase code and saying it is used. Can you just reset the code for me as i need the billing from thursday morning. I tried raising ticket but the message is not going through. Pls help out
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
I used the same link to raise ticket but as soon as i press submit, nothing happens.
Pls help me out on this error after i finish installation.
This page isn’t workinglocalhost is currently unable to handle this request. HTTP ERROR 501.
Some how after trying for 2 hours , i have raised a ticket. Would appreciate if it can be resolved , as my opening is tomorrow. Thanks
Please check your ticket reply
Thanks. Still getting error 501 with new domain also. Have raised ticket again.
IPM #129
Developer is going to check within a while
Ok waiting. As my store opened today would appreciate if we can do it on priority basis
Have send my cpanel details on ticket IPM #129
Okay, taam will check it
Hi, Your issue has been fixed. Please check it now. Thanks!
wow, this is so lovely, Please do you have this in SAAS, if yes please how do I access the SAAS Demo and the cost. Good luck in sales
Hi there, Please contact WhatsApp: +8801812391633 for SaaS. Thanks!
Noted, thanks
most welcome
Hi there,
Is there anyway we can have the till draw open when someone presses cash but does no print a reiect would be better if we can have the till draw open when its cash only but no printing
Thanks
Hi Sorry that this facility is not available without printing. Thanks!
Hi guys we are having some issues getting our printer to print are you able to support getting this fixed for us Thanks
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
Hello Bro, I’m Luis Daniel, a few months ago I installed your software Irestora irestora plus multioutlet, I currently have it in production and working well. But I’m trying to make the updates and it won’t allow me, can you help me with that, in fact I can’t update or uninstall the software. Thank you.
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
Hello bro, again I tried to send you a ticket on your support page but my support period is already over, I just want you to help me with something that you did wrong, since I can’t update my license because you did something when you were helping me install it They agreed that they would help me later, I don’t know what they did since I can’t update my license, please can you help me since I’m not going to pay support for something you did (I don’t know what you did) and what I want is to update my license . I hope you can help me with this. My domain is www.kaleiacapulco.com/index.php. Thank you.
Please ping me tomorrow on WhatsApp: +8801812391633
Hi there,
We are having an issue ,
when we add a drink lets say dbl vodka and add a modifier as coke we need to make it so each item of drink is different as when a customer orders 1x dbl vodka and coke and then a dbl vodka and redbull it edits the same item so it means that the coke is already ticked
would there be a way to make it so i can charge the same item e.g dbl vodka but have different spirits
Thanks Jack
Hi, I have read your comment multiple times but I am really sorry that I couldnt understand your scenario. Can you make a video? Thanks!
Please see video we have done https://streamable.com/5s2643
So the drink Amaretto there should be 4 of them on the cart but each one should had a different mixer like coke or lemonade etc etc we should not be able to select the muiple mixers per order
I got your point i think. This feature was available in our system before but we have deprecated it because our customers were forcing it to remove. If you need it you may hire us to add this feature as a customization. You may contact WhatsApp: +8801812391633 Thanks!
Hello, I tired to install your code after new update.. But it shows permission error on cpanel. All folders set to 0555. Help to fix this. No need to open ticket. Please tell me the answer in this. Because we can’t install your code downloaded from codecanyon.
Creating a ticket would make it fast. Please make the config and asstes folder writable.
We have issues in POS management and Roles creation. raised a ticket in help desk. But no response till time. Ticket No #108
Hi, Please keep in mind that team is just back from eid vacation and dealing with lot of tickets. So please allow them some time. Thanks!
we are waiting more than 7 days and no response for ticket in help desk.
Sorry that today is holiday but I am asking team to check your issue urgently tomorrow. Thanks!
I have a single license for my website development software. Is it possible to set up the following workflow:
Remote Server (Production): Deploy the live website on a remote server to run my online shop. Local Environment (Development): Create a duplicate of the website codebase on my local machine for development and testing.
This way, I can make changes and test them locally without affecting the live site. Once I’m satisfied with the changes, I can deploy them to the remote server. Would this be a viable solution?
Yes you can do this. To do this, please setup your copy locally and do all changes you need, then you need to uninstall the license from local and then install on web following our documentation. If you need help in this case please create a ticket on our ticket portal. Thanks!
in this case i can’t develop the website locally after install it in the production environment
Hi Please develop or modify anything on localhost first and then transfer the license on production server. Thanks!
Register report details is loading. please check the video https://drive.google.com/file/d/1XR5EiGBAdcTUK5ooZmExcL7pVtuExww9/view?usp=sharing
Please open a ticket on our support portal: https://helpdesk.doorsoft.co Support team will assist you.
Hello, i have 2 qusetion.
Question 1: In the same location i have 2 floor and each floor i have a cashier point. I am using Network Printer. In the Printer setting i just can select one printer and one IP for BILL and Also For Invoice. How can i use more than 2 cashier in my Restaurant?
Question 2: I have second Location. How can i set up the printers for second location? My Ticket ID id: IPM #103
Hi there, I hope we have talked over WhatsApp. BTW, please wait for the team, they are in Eid Vacation. Thanks!
Hello, i have problem with my second location there is no setting for config printers ip address for each branch. However this is multi outlet. Please help me it is nearly 15 days but there is no solution. I am losing my client(
Hi there, Please note that we are very aware of this issue and we are trying very hard too to implement a solution. But the solution we are implementing is requiring lot of works thats why it is taking time. Please be with us. Thanks!
I purchased new key and after few hours they system shows error , helpdesk team not responding at all. and if they response they will tell, ( The issue was solved ) while it is not solving. and I can see at the commands a lot of people facing same issue and no one care to help them to solve it.
What is your ticket no please
Hi there, team checking your issues, no worries please, team will fix it parmanently
Tickets No
IPM : #99
IPM : #100Your issue has been fixed, sorry for delay, we are in rush for Eid vacation.
The issue happened again..
The same issue happened again, you have a very huge and serious bugs on the script.
And why the support team close the ticket while the issue still there ?!!!!! you will ask me to open new ticket a gain right ?!! this is how you west the time. asking customers to open Ticket and you close it without solving the issue and then come again and ask the customer to open new ticket.
Ticket No
IPM : #99 IPM : #100
fixed
