11 comments found.
I have purchased the plugin and not able to install it, it keeps loading with installing it but never installed.
Please raise a support ticket within the support portal so our engineers can help you.
This is a very problematic plugin. I was never able to use this plugin since I bought it. I’ve installed several plugins for RiseCRM without incident, but not this one.
Please raise a support ticket within our portal. Plugin shall work just fine there, the same way it does for every other customer.
It would be great if you added Turnstile to enhance security. Thanks
Hello and thanks for your valuable feedback – That was noted.
It has been a few days since I purchased this plugin, but I still haven’t been able to install it despite carefully following the instructions in the documentation from start to finish. The installation process seems to be stuck. Since Rise, I have opened a ticket, sent the logs, along with all the necessary screenshots, but to this day, I have not received any assistance to definitively resolve this issue.
Whats your ticket number? I can check that with the support and reply back
my ticket number is: #47075
This ticket has received a reply 2 days ago – the day before Christmas day. Christmas day and the day next to it are not business days.
This item’s support policy can be found on the top of this page. Please bare with the support for a reply.
Just purchased this plugin but getting an error :Something went wrong Upacked the zip , uploaded the upload.zip and entered the license .
Sounds weird.
Please open up a support ticket, so our team can help you at your technical difficulty.
I have made yesterday a support ticket: Ticket #44495
BTW it damaged Rise CRM, but I could restore a backup
Support team will get back at you, after reviewing your ticket.
I just purchased and installed the plugin but I don’t see a white list option?
Blacklists were a feature that used to exist in a previous version, however, its deprecated due to last core update and this is the reason that is not being shown at the Screenshots of the module’s salespage:
IE:
it has changed now on the site You can also create IP/Range/User Blacklists thanks for your reply
We cant find the white list option in your screenshots attached here
can you ensure that there is an option to follow the white list system in your current version ?
Please raise a support ticket within support area, as indicated.
Sorry, its sales here.
Please check out support policy of the item, found at its support tab. Support is operating during business days. Sunday is not considered as one.
Hi please check your support system. I have messages there
Hello.
Tickets are handled by the support team – please bare with them for a reply.
nice addition. good luck!
Thank you for your kind words!
