262 comments found.
Violation: App must target Android 14 (API level 34) or higher, review done app published on playstore. How to fix it?
We are going to update this item as soon as possible. So please keep patience.
how much will you charge to integrate POS physical Credit card terminal? such as Stripe or paypal into POS?
Hello there,
Thanks for your interest regarding our item. Please send us item support ticket from here http://support.activeitzone.com
Our support team will answering your all questions regarding custom related works.
Thanks
Hello,
I have a problem when I try to upload a new product. After filling in all the needed information and files, the app gets stuck in a long loading cycle saying “Please wait,” and after 5 minutes, it gives an error.
It may issued from your server side. Please check your server end all file permission setup.
Happy weekend!
I discovered the following on the seller app which is not normal:
1) You can only upload an image at a time. Meaning if your products have 10 images you need to upload them ten times which is too stressful. Meaning everything works normal on the web
2) Offline payment doesn’t work when you try to upgrade seller package via the app but when you try same via the web it works normal.
3) My suggestion on the POS is to enable seller either print or generate invoice as PDF.
Lastly, you are doing a great job and I know it’s not easy but all of these suggestions must come from end users in other to make your work perfect
Regards.
Hello there, Thanks a lot for your suggestions. We have noted your points. If possible we will definitely add in future updates. Thanks again.
The seller app does not allow you to update product listings once submitted. For example the price of a product is 5000 and I mistakenly typed 500 after submitting I now realize the mistake and try to correct it. Please check and fix in the next update.
Ok sure. We will check the issue and I am requesting you for sending us this issue on our support zone from here http://support.activeitzone.com Our support team will analyze your issues and they will solve it. No worries.
Hi, i bought a lot of Active Ecommerce and i have some concers about this one. PreSale Question: Can i modify all the app in the language i want ?
Thanks a lot for your interest. Yes. You can.
I just sent you a support ticket please check
Hello there, our team will check in regular office hours.
It is 2 days ago, were is the answer?
What’s your ticket number?
find out How can I remember, plus you know already that’s why you answered me last time. you said this: Hello there, our team will check in regular office hours.
now how many days and you are now responding and yo are asking me again what ticket?
already replied.
sir my seller app suddenly stop to work there are no any issue said my developer. kindly help to fix it.
no reply received from support team. #179598
I can’t find shipping cost option
Hello there machahary, You can set shipping costs from here. https://prnt.sc/8RZjiqlhBNvd . You can set flat rate shipping cost if you enable the option “flat rate.”
Hi, try your seller app android demo, after install then always show The App is inactivated, how can I try demo? thnx
We will check soon and will solve soon.
We are really sorry for this inconvenience.
please can you help me, Config Flutter app & upload to play store or app store… thanks
Please send us support ticket. Our team will discuss with you.
translation not working on seller app. when i choose a language, everything goes blank. i know you will tell me to open a ticket, you guys never respond to tickets. i have a pending ticket for almost a month now
Hello eminem2flex7, We sincerely apologize for any inconvenience caused. We would like to inform you that our team were in vacation to celebrate Eid al-Fitr, one of the biggest festivals in our culture. During holidays our team had been attending support tickets. However, there may be slight delays in our response times due to the holiday. We apologize for any inconvenience this may cause and appreciate your understanding.
We have checked all your tickets, and despite the customisation tickets, all issues have been solved. It will be convenient if you continue to send us your issues in that ticket. Thanks a lot for your patience.
after generating the apk I get The App Is Inactivated
Hello there,
We will check our demo and will fix soon.
Regards
But it’s not the demo it’s my apk that I generate.
Did you purchased the app? If you purchased please send us support ticket with your purchase code.
Please when is this discount going to end, am issues with my PayPal payments, hope it can still get to more 48hours
Hello there,
Thanks for your interest about our item. No issues. the discount time will not close within 48 hours.
Regards
Demo app not working . After login showing on display The App Is Inactivated.
Hello there,
For demo purposes the demo is reseting sometimes. That’s why you may be face such issue. Though we will check once again and if we will get any issue, we will solve soon.
Regards
Apple is rejecting the app because of the permission you used: ITMS-90683: Missing purpose string in Info.plist – Your app’s code references one or more APIs that access sensitive user data, or the app has one or more entitlements that permit such access. The Info.plist file for the “Runner.app” bundle should contain a NSLocationAlwaysAndWhenInUseUsageDescription key with a user-facing purpose string explaining clearly and completely why your app needs the data. If you’re using external libraries or SDKs, they may reference APIs that require a purpose string. While your app might not use these APIs, a purpose string is still required. For details, visit:
For technical item support would you please discuss us via item support zone from here http://support.activeitzone.com
Is your app support uploading digital products!?
Yes.
How can manage digital license on your app an your app support my fatoorah apple pay
No. Currently none of payment gateway is available.
Okay not a problem and what about manage digital license on your app
Sellers can upload digital products by the app.
I’ve just uploaded the latest version (2.8.0) of the seller app to the Google Play Console. However, it got rejected because there wasn’t a link provided for account deletion. I need assistance in locating this link so I can proceed with publishing the update. This is necessary due to the new policy of the Google Play Console, which emphasizes transparency and user control over their data, particularly in the realm of data collection and security under Data Safety guidelines.
According to envato item support policy item installation is not under item support so obviously publication on playstore isn’t under item support. Though you can send us item support ticket from here for technical assistance http://support.activeitzone.com
On seller chat, the textbox is covered with keyboard.
Okay we will check and if we will get such issue we’ll solve soon.
I require clarification: Version 2.7.1 has been released, but your Codecanyon product listing states version 2.8.0. Can you confirm which version is accurate?
It’s version 2.8.0 .
I have once more obtained the latest version from Codecanyon. When attempting to upload it to the Google Play Console, it displays as version 2.7.1. https://prnt.sc/StMuZkkwJ72r
Kindly notify your developer team.
Thanks a lot for your information. We will definitely check.
If you haven’t resolved the issue yet, could you please let me know where I can find the location to update the version number in the source code?
This will not have any impact on your app. Though we will give update on it. Thanks.
Hi, I tried ordering as a guest and it didn’t work out, I can’t order without creating account
We replied you same comment on another comment section.
