115 comments found.
HI, I have raised ticket on your support portal for the API, which keeps getting deactivated every 5 days. Ticket number- 41839 raised yesterday. Plz reply ASAP
Our support team will check it and get back to you regarding the issue that you are facing at your local environment.
Hi, Still waiting for your reply. My ticket ID is 41839
Hello.
Our support team will help you with your ticket under business hours and days, as per this item’s support TAT (found in thae support tab of this page).
Please bare with them for a reply.
Thanks
Still waiting for resolving and your team conveniently puts my comment in review
I just got in touch with the support team – they verified that no single reply of your ticket exceeded the TAT of this item’s support policy.
Please bare with the team for a reply and dont write offensive comments, in order to avoid having them moderated.
DO THE API SUPORT RISECRM CUSTOME FILEDS?
All supported endpoints can be found at its documentation: https://risecrm.themesic.com/apiguide/index.html
Hi,
I am seeing a weird problem. The REST API plugin stops working every 5-10 days. It says API has been deactivated. We have to delete the API, reinstall and reconfigure all the APIs. It has happened 3-4 times till now.
Hello.
Please raise a support ticket within support portal, so our team can investigate your local installation.
Raised the issue, but no support from your team, just general comment that “issue is weird”. Plz take responsibility to solve
I personally took a look at your ticket, after getting in touch with the support and im able to confirm that you have a productive conversation with the support team.
Im not able to confirm any “issue is weird” responses from our team without any actions or questions in order to move troubleshooting process to the next level.
Thus said, I would like to kindly ask you not to discriminate conversations and provide truthful information at your comments. At the same time, you shall behave with the rules of commenting area (im talking about your other comment, which was held for moderation due to its offensive language) and read/understand item’s support policy, matching it with your expectations.
Our team is always around to help and will troubleshoot your case.
Thank you for the understanding.
I purchased and tested the plugin. I created a new Client when a new wordpress user is added. After doing that I noticed that the new client in rise has no way to login. “Create new contact” endpoint for the same newly created client is missing from the API.
I noticed on the comments that several other people requested this feature. Do you plan adding this endpoint anytime soon or should I give up and request a refund?
This is an endpoint that is not currently added at our backlog, with no ETA of implementation – however, this might change soon, upon the volume of requests.
Thank you for your prompt answer.
Id like to connect things like XERO, Mailchimp etc to RISE – confused which of your plugins is the correct one to do that. do any work with Pabbly? Or https://boost.space – Ideally if I can connect this to Jetpack wordpress CRM so that the data flows both ways?
Our module works with every third party app – you just have to call the correct endpoint along with the parameters of it, as per its documentation.
Hi
We want to create a workflow
User buys and subscribe to a package on our website, they enter various info on the sign up page
Eg
Name Website URL
We want to then
1. Auto create a project on rise CRM with their name and URL
2. Auto add them as a client to the project
3. Auto add a team to the member section
This will then allow users to create tasks for the team members
They’re essentially subscribing to access
If and when they stop paying, the project is archived until they subscribe again
Can this be done via your rest API?
Hello and thank you for your comment.
As its sales here, we are not able to answer at your technical question. Details regarding this item’s support can be found at the “Support” tab of its sales page.
Please raise a New Support Ticket request for the technical question you have, through item’s secure support portal.
Thank you.
With this rest api, is it possible to consume and send information? I want to create an App with some key elements of Rise for my clients in Flutter, is it possible?
Yes, it is. Please check its documentation, regarding all available endpoints/parameters.
Dear all, there is something in the documentation that I personally don’t understand. I have also opened a support ticket: 39892
The API call: “LEADS Search Leads Information” is: /api/projects/search/:keysearch
And the API: “PROJECTS Search Project information” is also: /api/projects/search/:keysearch
I want to perform Search for Leads.
Please how can I perform the search, what is the syntax specified for (Search for Leads). Without wanting to get too technical, you must have created some syntax to distinguish one thing from another!
Please, if you can send a specific example with “postman”, I would appreciate it.
I managed to find the solution, thank you.
Hello.
Glad you sorted out there was nothing missing in the docs.
When saving a new user, even setting the desired expiration date, it remains as 0000-00-00 00:00:00
Hello and thank you for your comment.
As its sales here, we are not able to answer at your technical question. Details regarding this item’s support can be found at the “Support” tab of its sales page. Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Our support team’s response time is also mentioned in the same tab.
Thank you.
Hi. We updated to the latest version, but when we requesting data, we get this message: {status number of segments”}. Maybe in new version we need to change somewhere index.php/ in endpoints? In old version everything works fine.
Your account doesnt seem a purchaser of our item. Are you owning a license?
Hello, I like it a lot and I am going to buy, however I want to know if it is possible as a custom job to add other apis or endpoints related to the comments section of the project, upload files in comments, files, open and respond to tickets, push notifications, upload files
Hello.
Yes, we are available for custom development and further implementation of the API.
Pre-Sell question, is there a way to populate a “Select” Field? For example, I want to be able to Select a service from a custom field when a new lead is created. Same with selecting a lead source or a CRM Label? Thanks!
Thats not something offered in the factory state of our plugin, however, it can be custom developed according to your own, custom requirements.
Pre-sale question: Can i add / edit contacts within leads? so for example for lead id “21424” i want to add a contact or edit a contact ? Thank you.
Here is the full list of parameters for Add Lead POST method: https://prnt.sc/zPKGxToTtD76
Pre-sale question: is it possible to link this to my website so that when a new user registers on my website (not WP), they are automatically added to rise as leads/customers? Thank you so much
Yes, thats the purpose of REST API – however, if you are not sure how to do that and not familiar with coding, you will need to hire a developer in order to have this connection done. He’ll use our item and create a custom script, according to your own needs.
a quick question for you do you plan to add chat API, if yes let me know when
This is something that will be added to our plans, in case a high volume of requests arises.
Question: I would like to know, why creating Contact is not available? Isn’t it necessary beside Clients commands? I can see that many people requested this.
Or What is the procedure to add/create Contacts? Do I have to purchase anything else to achieve this? Needed this Contacts feature ASAP.
Please let me know. Thanks.
Hello.
Contacts are not currently implemented – you can create Customers instead. In case of a high volume of identical requests for the same need, our team will most likely implement this feature.
Thanks for the reply. What do you mean by Customers? You mean Leads? But wont be able to login, right? And, around 8 months ago someone asked for this feature and you replied the same. Anyways, when are you able to implement the contact feature? Any approximate time?
Customers are supposed to be “Clients” Controller.
Here’s the full list of the supported commands for Clients controller: https://risecrm.themesic.com/apiguide/index.html#api-Clients-create
We evaluate requests and potentially include them in the upcoming versions – we receive many requests and not all requests are receiving a great volume, in order to be added to our to-do’s list.
As I mentioned in my previous comment: In case of a high volume of identical requests for the same need, our team will most likely implement this feature.
Hello there, i purchased the plugin and installed to Rise CRM. I set the parameters on API management but I can’t do anything else.
I’ve sent you a PM on your support page.
I bought the plugin to be able to configure the CRM with Facebook Leads. I’ve read that it’s possible. Can you help me please? Let me know if i should create you an account into the crm so you can see.
Thanks in advance
Hello and thank you for your comment.
As its sales here, we are not able to answer at your technical question. Details regarding this item’s support can be found at the “Support” tab of its sales page. Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Our support team’s response time is also mentioned in the same tab.
Thank you.
how to hide the API management for team members?
Hello and thank you for your comment.
As its sales here, we are not able to answer at your technical question. Details regarding this item’s support can be found at the “Support” tab of its sales page. Please raise a New Support Ticket request for the technical issue you are facing at your local instance, through item’s secure support portal.
Our support team’s response time is also mentioned in the same tab.
Thank you.
Does this plugin also receive the response from profile fields added in the settings in the API?
Our item contains a complete documentation, which every endpoint/parameter, found online, here: https://risecrm.themesic.com/apiguide/index.html
Please ensure that its functionality meet your requirements.
Hi! Somehow, I don’t get the left menu link to the API Management site/token creating. Can you share what’s the url of the API Management site? Thanks a lot.
Can you open up a support ticket inside support area? Its sales here, we wont be able to provide an accurate support answer.
