541 comments found.
hola, es compatible con woocommerce multisite?
Hi KELTIACLUBS!
Are you referring to the default WordPress multisite system or to a specific plugin?
In the first case, absolutely yes, in our demo you can actually view a multisite installation 
I hope this information helps to resolve your doubts, best regards
Hi, what is the easy way to update to latest version?
Hi tejspoppe, you can update in several ways, take a look at the documentation:
https://woocommerce-b2b.com/documentation/#s3And in FAQs:
https://woocommerce-b2b.com/#faqHope these informations can help you to resolve your doubts, if you need some more info please refer to our support:
https://support.woocommerce-b2b.com/Best regards
hello! i would like to know if its possible to adjust pricing for individual customers (not roles)? is there a tweak or add-on to do this?
Hi openstream, prices can be managed by group, if you want you can create a specific group for specific user. Please refer to support for more information:
https://support.woocommerce-b2b.com/Hello. I created two groups. One is for b2c another is for b2b customers. I want customer to choose group in register page. But is dont work. When I register as b2c it doesn’t put me in the right group. How to fix this. Thanks
Hi alekspasic, without being able to verify your configuration I couldn’t give you an answer, sorry. Could you please open a ticket to the appropriate support channel:
https://support.woocommerce-b2b.com/providing the data necessary to verify your configuration? Thanks and best regards
Hello, all the b2b shortcodes (ex. [wcb2bloginform wcb2b_group=’xx’]) don’t work. I see only the plain text in front-end.
Thank you
Best regards L.Z.
Hi lukezed, this could be caused either by the lack of the shortcode or it was inserted in the “code” section of the WordPress edit. Consider that the shortcode has existed since version 3.0.7, check that you have at least this release. If you encounter any problems, please open a support ticket:
https://support.woocommerce-b2b.com/Our team will be happy to help you resolve your doubts. Best regards
Good afternoon, I purchased the plugin, but I don’t really know how I can make a product catalog for B2B completely separate from the catalog B2C. I don’t want the catalogue or wholesale products to appear until after registration. Before registration, the site remains as it is for sale B2C. In other words, I want a complete site b2b , but it is hidden behind the site b2c and nothing of it appears until after registering as a wholesale customer. I don’t really know if the plugin can help with that? Your site does not have any video to provide the plugin and explain how it works and all its features. thanks
Hi Bachir1978, how are you? I hope so!
I’m sorry, but we don’t have a video guide as WooCommerce B2B has many options that can be configured differently to create multiple scenarios based on specific personal needs.
Here you can find the official documentation:
https://woocommerce-b2b.com/documentation/where all the options are presented section by section, such as description, examples and screenshots.
I hope this information helps resolve your doubts, best regards
I noticed a problem, in the situation where you have set the store as B2B and B2C, in the mini cart (Woodmart theme), the discounted price (B2B) is not displayed, the price for B2C products is displayed
Hi dorinbindiu, please refer to technical support:
https://support.woocommerce-b2b.com/to allow us to verify your configuration, thank you
Hi, the product price dedicated to a group does not show inside the product page when a user that is in that group is logged It only shows the standard price.
Is there something I’m missing?
Thanks in advanced!
Hi italati, you could check your group settings, but without any reference to your site it is difficult to give an answer
You can refer to our dedicated support channel:
our team will be happy to help you resolve your doubts! Best regards
Hello ! I renewed support licence for woocommerce B2B, but it doesn’t work on the support https://support.woocommerce-b2b.com/. It’s wrote i’m still base licence
Hi maximeravat1, it seems that you have entered the purchase code of another plugin, whose license has expired. Please check that the purchase code you use is actually related to WooCommerce B2B:
https://1.envato.market/jrZo2ZBest regards
I don’t really understand, I paid this item “code4lifeitalia 21565847 1 WooCommerce B2B – 6 months renewed support $82.25” I don’t have any code.
Ok, but in the ticket you opened you entered a purchase code that refers to WooCommerce B2B Sales Agents. Could you please open a new ticket using the correct purchase code? Thx
ohh I finally understood, thx for help
You’re welcome!
Hi, what is the refund policy in case of the plugin does not fit with our needs ? Thanks by advance. Regards.
Hi esquipulas, here are Envato Market’s refund policies:
https://themeforest.net/page/customer_refund_policyyou can instead check if WooCommerce B2B fit with your needs in live demo:
https://demo.woocommerce-b2b.com/Hope these informations can help you to resolve your doubts! Best regards
Hi and thanks for the answer. Envato market’s refund policy is unfortunately too restricted for us. Need to test deeply the solution but it can happens that it just not fit with our needs and this is not a refund case regarding envato rules so we won’t go further (demo do not help, in particular it does not allow at all to evaluate impact of the plugin on site speed which is a key feature).
Hello, I try open support site and site no exist, can you help to me with my problems. I try using the plugins and hide all prices in the site, I mean no prices in home and in category only visible when customer logins in site and after we accepting the register, is possible?
Hi AllMasterPro, of course it’s possible! Simply enable the “Hide prices” option for the default GUEST group. This way unregistered or logged in users will not see the prices. When you enable a customer, you can then move them to a group where price visibility is enabled.
I provide you with the support URL, which you can refer to for further information or requests:
https://support.woocommerce-b2b.com/I hope this information helps resolve your doubts! Best regards
Hello, I bought your extension but I want to display the catalog excluding VAT for my B2B customers and including VAT for my B2C customers. Is it possible to add this function?
Hi cadbusiness, in each group there is the “DISPLAY PRICES” option which allows you to display prices including taxes or excluding taxes to customers belonging to the group:
https://woocommerce-b2b.com/wp-content/docs/woocommerce-b2b/assets/images/settings/GroupDisplayPrices[1].pngFor B2C customers, you can refer to the default GUEST group that WooCommerce B2B creates by default.
For more information, do not hesitate to contact our support:
https://support.woocommerce-b2b.com/our team will be happy to help you resolve your doubts
Best regards
Hello, before buying I have a few questions please:
1)Does this works on any wordpress themes on Envato?(In my case cartzilla).
2)Can we run both b2b and b2c on the same website?
3)I need to lock fully(even Google bots) certain products from the public an donly show them to B2B clients when accepted and logged in, does your plugin works this way?
4)I need to be able to accept the orders by hand(when over XXX amount of Euro) before proceeding to the final sale, especially when there is a VIES V.A.T check in place, do you allow this?
Thank you,
Hi LondonParisMusic!
1- WooCommerce B2B is developed using WordPress/WooCommerce standards to ensure full compatibility with assets that use the same expected standards. At the moment we have no reports of problems or incompatibilities
2- Yes, WooCommerce B2B also allows you to manage hybrid B2C/B2B contexts, no problem
3- Yes, you can manage product visibility by user group
4- I’m not sure I fully understood your need, I’m sorry, but if you intend to set order thresholds to enable a sort of “block” of automatic payments, WooCommerce B2B doesn’t have this type of functionality, I’m sorry.
If you want to know more, don’t forget to take a look to live demo:
https://demo.woocommerce-b2b.com/wp-admin/to simulate your desired scenario and check how WooCommerce B2B works with your need!
I hope this information helps resolve your doubts, best regards
Thank you so much for your replies.
-Regarding the point 4, what I meant was, let’s say I receive a very big order with amounts that are a bit higher than usual, in this case, I woulld need to accept the order manually.
-Also Certain B2B platforms on wordpress use the VIES API to check the V.A.T numbers of the buyers(as an extra security), do you offer this please?
-I will need to try it with CartZilla, but if there are issues, do you offer a refund please?
Thank you,
Cartzilla told me via support that Woocommcerce B2B is not compatible with their theme, how can this be possible? I thought your platform was built with compatiblity in mind with most themes?
You’re welcome LondonParisMusic! Yes, VIES validation is included among the features of WooCommerce B2B.
About theme, this could have two reasons: 1- the theme you use does not use the standards expected by WordPress/WooCommerce 2- they have never tested WooCommerce B2B and therefore automatically define it as not compatible.
This however is very strange, WooCommerce B2B has over 3500 active installations and no problems or reports of incompatibility.
In order to define the incompatibility it would be advisable for them to also tell you why, so that you can investigate
About refund, it could be granted if suitable according to Envato Market policies.
Hope these informations can help you to resolve your doubts, best regards
Thank you I will ask them now
I got a reply, they are saying that the plugin works fine but the front end will not have any style. I am surprised and sad at the same time because cartzilla is such powerful and popular theme, do you have any clients who use it with your b2b woocommerce? I would like to try it but I am worried to buy it from you, discover it is not working and struggle to get a refund from Envato.
I have purchased your plugin but I cannot open a support ticket. each time I click on : This channel is dedicated to users who have a valid license of WooCommerce B2B / WooCommerce B2B Sales Agents / WooCommerce B2B Warehouses, please do not submit pre-sale inquiries. For this type of request, use the appropriate form to contact the author (require login), present on the profile page.
How can I pass this please?
By the way I installed it with Cartzilla and the first error I am seeing is: Your theme (Cartzilla) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
cartzilla/woocommerce/checkout/form-pay.php version 7.8.0 is out of date. The core version is 8.2.0 cartzilla/woocommerce/checkout/payment.php version 7.8.0 is out of date. The core version is 8.1.0 cartzilla/woocommerce/checkout/thankyou.php version 3.7.0 is out of date. The core version is 8.1.0
Hi LondonParisMusic, this error comes out of WooCommerce, it is independent of WooCommerce B2B. Indicates that your theme has templates that are not updated compared to the WooCommerce 8.2 version. Please update your theme.
About support center, please be sure Javascript is enabled on your browser and scroll page until the bottom button to proceed
Hi again, about your doubts with cartzilla, I reached Cartzilla support, they replied that:
“If you don’t have dashboard or any separate frontend pages for your plugin so you can ignore this. Because no style issue will arise.”
It’s probable that you were given a generic answer without any specific verification about the plugin
excellent, thank you so much :) I have purchased your plugin :).
You’re welcome LondonParisMusic
Is this white label?
Hi jschussmuller, could you please provide more information on what you mean?
we need to customice te logo and the name of the app, is this posible? in the user interface
Ok jschussmuller, thanks for the clarification, but it is not possible to remove references to WooCommerce B2B in the WordPress backend. Hope these informations can help you to resolve your doubts, best regards
hola es compatible con https://woocommerce.com/es-es/products/composite-products/? o uno similar que sepan que es compatible?
Hi KELTIACLUBS, I haven’t direct experience with this plugin, sorry, but consider that WooCommerce B2B is designed and developed using WordPress/WooCommerce standards to ensure full compatibility with other assets that respect expected hooks and standards.
Right now, we haven’t any kind of problem reporting about this
hola es compatible con https://elementstark.com/solutions/woocommerce-bulk-variation-forms/ o otro similar que sepan que si es compatible?
Hi KELTIACLUBS, I haven’t direct experience with this plugin, sorry, but consider that WooCommerce B2B is designed and developed using WordPress/WooCommerce standards to ensure full compatibility with other assets that respect expected hooks and standards.
Right now, we haven’t any kind of problem reporting about this
hola, se pude comprar para un site de pruebas y despues una vez acabado el site instalar en el dominio final?
Hi KELTIACLUBS, how are you? I hope so!
Yes, it is possible to install WooCommerce B2B on your test site and then on your production site, don’t worry
Hi code4lifeitalia,
to automate the update process, you recommend the Envato Market plugin, which by the way, we have been happy to use for years. However, the update for the B2B plugin fails with the message “Update package not available”. On my support request I received the answer to contact Envato support in this regard. I described the problem to them and they referred me back to code4lifeitalia because the error had to do with the B2b plugin and not with the Envato Market plugin. Now I am at a loss because no one feels responsible to give a hint as to what the updates might be failing…?!
Best regards, Marcel
Hi Marcel, I’m confused by this answer, maybe there must have been a misunderstanding with Envato Market support. The Envato Market plugin in fact communicates directly with the Envato servers to retrieve the installation file (automating the manual download and installation process), this process is completely independent of the management of the authors.
As indicated above, support is provided through the dedicated portal:
https://support.woocommerce-b2b.com/I hope this informations helps resolve your doubts, best regards
Hi, can product be searched by using barcode?
No norris4328, WooCommerce B2B hasn’t this kind of feature, sorry
i wish to buy your plugin. But i have question regarding its integration with Netsuite. Will your plugin support fetching wholesale prices from Netsuite using API’s ? My Regular Pricing and wholesale pricing is being pushed from third party (Netsuite). Will it support read and write operations ?
Hi Softinfotechsolutions, how are you? I hope so!
WooCommerce B2B has no particular integrations with Netsuite, but integrates perfectly with the WordPress/WooCommerce REST API, so if Netsuite natively supports the WordPress/WooCommerce standards you shouldn’t have any problems.
Take a look at the “REST API support” section in our documentation:
https://woocommerce-b2b.com/documentation/#s9I hope this information helps resolve your doubts, best regards
can we install the plugin for testing purpose, test the integration part and then buy ? can you assign temporary access to plugin ?
Hi Softinfotechsolutions, WooCommerce B2B does not have a trial mode, sorry.
In addition to considering that WooCommerce B2B uses standard WooCommerce APIs, you can refer to the live demo:
https://demo.woocommerce-b2b.com/where the API endpoints are exposed (read, for security reasons). Check it out here:
https://demo.woocommerce-b2b.com/blog/2022/04/02/rest-api/I hope this information helps resolve your doubts, best regards
![https://woocommerce-b2b.com/wp-content/docs/woocommerce-b2b/assets/images/settings/GroupDisplayPrices[1].png](https://woocommerce-b2b.com/wp-content/docs/woocommerce-b2b/assets/images/settings/GroupDisplayPrices[1].png){kind=link}