348 comments found.
can you please response on ticket – 2031.it been 3-4 days didn’t get any response
Dear woodartisancrafter,
We hope this message finds you well. We would like to extend our sincerest apologies for any inconvenience you may have experienced due to delayed responses from our support team.
Please be informed that our team was recently on a scheduled business trip, an update that was communicated via our Author Support page. We understand this may have caused some confusion or delay in addressing your concerns.
As of today, we are back and fully operational. We are currently prioritizing the review and resolution of all pending support tickets, including yours. Rest assured, we are committed to providing you with the assistance you require as promptly as possible.
Thank you for your patience and understanding during this time. Your satisfaction and support mean a great deal to us. Should you have any further concerns or require immediate assistance, please do not hesitate to contact us directly.
Warm regards,
still not get response and nothing has changed please update asap
we are attending to all tickets one by one
its been more than 8 days and still waiting for response
there is response on ticket and telegram, we fixed the reports u sent and only left is the mlm commission we working on,, that is not called no response…
Please check ticket #2577
Dear csubakka777,
We hope this message finds you well. We would like to extend our sincerest apologies for any inconvenience you may have experienced due to delayed responses from our support team.
Please be informed that our team was recently on a scheduled business trip, an update that was communicated via our Author Support page. We understand this may have caused some confusion or delay in addressing your concerns.
As of today, we are back and fully operational. We are currently prioritizing the review and resolution of all pending support tickets, including yours. Rest assured, we are committed to providing you with the assistance you require as promptly as possible.
Thank you for your patience and understanding during this time. Your satisfaction and support mean a great deal to us. Should you have any further concerns or require immediate assistance, please do not hesitate to contact us directly.
Warm regards,
Please read new message
all cleaned
before i purchase, i will need some discount code as i have added upto 9 addons maybe 10 items with the main file. also i have some questions. how is deposit made what addons control deposit ? can admin be able to modify open rate of the ongoing trades?
hi, sadly almost all addons already got discounts this month so we cant add discounts on this as per envato rules but please send us a mail from our profile so we can give u a proper discount there instead of price cut due to the limitation,, as for deposit method, in fiat wallets there is gateways and methods, in spot and funding there is blockchain deposit, in funding its just like sending to any wallet ,, as for admin editing trades that is illegal and we cant make such trading options, but admin can control all kind of fees and limitations of every market
Hi. I want to buy this add-on, I have some questions after studying your demo and documentation. Could you please advise me.
1) What are Non-Permit Tokens? 2) What is a Custodial Wallet for and why can there be more than one? 3) What is Private Ledger and how to work with it?
Thank you!
Replied in email
please check with #2031 ticket
Dear woodartisancrafter ,
We hope this message finds you well. We would like to extend our sincerest apologies for any inconvenience you may have experienced due to delayed responses from our support team.
Please be informed that our team was recently on a scheduled business trip, an update that was communicated via our Author Support page. We understand this may have caused some confusion or delay in addressing your concerns.
As of today, we are back and fully operational. We are currently prioritizing the review and resolution of all pending support tickets, including yours. Rest assured, we are committed to providing you with the assistance you require as promptly as possible.
Thank you for your patience and understanding during this time. Your satisfaction and support mean a great deal to us. Should you have any further concerns or require immediate assistance, please do not hesitate to contact us directly.
Warm regards,..
All wallet not the same in once users. Every click create address, this will create new address for user. Can you update deposit address such as Binancce, Kucoin,... one address for all wallet by one user ?
not possible because every chain differ in ecosystem because they are all real wallets
please help with #2521 ticket
replied to the ticket and waiting everytime more than 24 hours… please help!
i replied to the ticket after 3 minutes from the support and yet so far 3 hours no reply!
hi, sorry for the delay , team working on heavy update so the support team is short on staff and attend to tickets in 1-3 cycles per day, i will forward your request so they attend to your ticket properly
i have been waiting three days to solve it, i gave them access to server as requested and yet they answered me with questions without even checking the server!
the answers u give us are not accurate, your vps is not located in japan, its in germany and germany is not supported by binance.
now its located in Japan, try to fix it please…
replied , issue in panel,
replied please check
????
installation in progress
NOT WORKING… still nothing is working not binary and not spot trading and no currencies are showing
did u follow exchange provider docs?
Ecosystem cant generate wallets, please check ticket 2463, thanks
replied,.
can I add my own blockchain? it is an emv blockchain available on chainlist and add me admin please acer653@gmail.com best regards
u are admin now.
we can add it as a custom work
Hope the upgrade won’t take long
which one?
The majore upgrade you are working, the reworking of the system
The reworking of the system how long will it take, I have who wants to purchase he is waiting for that
its already reworked
Ok has it been released yet.
The 100% reworked version has it been released yet?
its already did, only futures still not updated yet
Please check this app exchange design
If your app dashboard could be like this. Will be superb
hi, our team already working on a version that is alot better than the one u showed in the link, its a full rework with all addons supported
You should also upgrade your future add-on to the latest version of the core thanks
we will
Hope the upgrade will be this month
yes on march 04
Guys please answer to my ticket about to give my users possibility to send and receive my Tokens inside bicrypto platform
Replied,
how do i connect this addon to the main bicrypto v3 script.
if i try to click install from the extension it tells me that the license key is invalid but i have the license how do i add it.
i’m am a developer and i’m done with all the installation just connecting the addon is a problem for me
U didnt purchase it yet so u cant activate it
this ecosystem will give unique wallet for users to use trading based on binance api ?
no, it will be a native solution instead of binance, u will be acting as a binance or the other major platforms
for users who want trade no mater what api i purchased binance or kucoin will generate unique wallet address will work fine ?
it will work fine no matter what the address is
2433 5 packages thanks:)
Message not showing
2433. Everything is installed, but we can’t activate the addons. The servers controlling the APIs for addons seems to be down. Any help would be greatly appreciated
replied, all licenses cleaned
Where is the API information with Binance added on your platform? Or is API information added to our platform that you added to your server? Is it possible for you to access this API information?
its on your platform, we dont have anything related to end user, admins have all control
I sent you an e-mail this morning and asked a question, but you still haven’t responded. This is too late. You must find a person who will respond to the people who write to you. This is a very wrong marketing strategy. These people can go and get along with other people.
please contact on support site, our team work non stop on integrating new feature and improving system and security and performance, we try our best to keep in touch but our client know very well if we are delayed in replies then its because we doing something good for them
Any plan for solana in near future?
yes ofc, all blockchains will be supported
thank you for response, just wanted to understand the timeline, i have to make purchase decision based out of it
within a month
thank you for the confirmation, eagerly waiting for the same
your welcome
Is there any way, this process can be speed up ? I am planning to launch dex by end of this month
we accept custom works
how do i contact for that?
on our support site, general category
Hey I tried your support site, but i see without purchase i couldn’t send the message, it gives error that support period expired. First, I need to understand the cost and timeline of speeding up solana addition, so that i can make purchase decision.
Mashdiv, kindly advise!
Hi Mashdiv, I am sure you must very busy with lot of work as its monday.
Here is my issue, I am consulting client and solana is important to make the decision and issue is that we cannot purchase the solution if we don’t have clear understanding of addition of solana as it is important part of launch.
Hence i am nudging you here.
Kindly help me with your advise on this!
hi, we will finish futures addon by march 04, then a custom work of 1 week , then we will do solana in next 2 weeks if there is no other custom work
Noted with thanks, with this i understand if we purchase the solution and decide on work from custom work point of view we can have the solana by 11th. Is there any way we decide on the price? (assuming that we cannot discuss that in comments)
contact by mail on our profile
any update on solana?
not yet
