15 comments found.
Hi, great plugin for support. I tested sandbox but I don’t know how to create agent? Is a user from website (from our staff) can I assign to this ticket? Or I have to create and I don’t see where on backend? Thank you
Hi, After install, you have user roles like support agent, then you can creat a new staff user or change user role from users.
Hello. Please refund instantly. Thanks. Your plug-in caused a “critical error” (“bootstrap related”). And: After installing and updating the permalinks, the “create ticket” link in the woo account does not appear.
Your problem is solved.
Hi, I want to offer support on a woocomerce site (use of products and other services) 1- it possible to add fields to the form? date – telephone – address 2- WPML +RTL ? Thanks
Hi, you can not add fields.
Write this to somewhere in demo page: Yes. you can login by this information: username: customer password: 1234
+not working: “You are not allowed to submit a ticket.”
You can make sandbox
It’s not working perfectly. We need your help! Thanks.
Hi, please send a support ticket from https://nikanwp.com/account/
ok, we will look there. thanks! 
thanks
We have tried so many times to create account in your given support link. but capcha system is not working. we were not able to create account. so that, we can get support about our issues. how can we get support if we don’t able to open account in your support website? please assist us. thanks
It’s strange that the support link is not working for you! However, please give me an email address here so that the user information can be emailed to you.
Maybe you didn’t able to catch it! Your given support link is working fine! but capcha system in your support link is not working. you can email to support@dueza.com thanks.
The information was emailed.
For your kind information, we didn’t get the email until today! would you please email to riazuddinrony@gmail.com
Sent.
Awesome Support! Thanks!
Thanks for using our plugin.
Hey there,
This plugin looks good!
3 pre sales questions:
- Is there a way to change the first status when someone create a ticket to be “in progress” innstead of “answered”? I don’t see this option.
- I made an order to open a ticket about this order which works fine. But I can’t find the order number in the ticket anywhere when I open it to reply. Could you add this?
- When we reply to a ticket it seems that the answer is at the bottom of the page. Is there a way to put it at the top? So they see the reply immediatly when they open the ticket
Thanks !
Hi, For the first case, you can create desired statuses and change the status while answering. For the second and third cases, it is possible with the help of plugin settings and plugin template editing. (Like WooCommerce, you can copy the plugin template into your current skin and then edit it as desired)
Hello. Can this plugin do email piping ? Where agents and customers can reply via email and also add it to the ticket?
It is not possible to reply by email.
Hi, is it possible to access the demo user area? I don’t see any links, I only see admin
Yes. you can login by this information: username: customer password: 1234
Hi
Can we have reminders(depending on the category), SMS and whatsapp integrations?
This is not possible at the moment. But you can chat to the development team through our website.
I need to insert several sub-categories in tickets. I tried in the demo and I see that they work correctly.
Is it possible, however, to make visible in the front-end that these are sub-categories? So that you understand what the first level and second level categories are…
At this moment in the front-end the customer sees them all together.
you can change html template.
Ok, if I buy the plugin can you guide me in this? For me it is fundamental.
Hi, I’m considering buying your plugin to manage tickets for my clients’ sites. But I have a few questions that I don’t understand from the demo: - attachments inserted in the ticket from the front-end are not sent and are not displayed after the ticket has been sent. - If the admin sends an image attachment it works and is also seen from the front-end but if he attaches a zip file (the extension is enabled) no file is transmitted). - I don’t see the possibility to open support tickets linked to woocommerce orders.
I will wait for your answers before making the purchase as they are essential for me.
HI, There is no problem in sending the file either in the dashboard or on the front! You can check file format from plugin settings. Your customers can choose the purchased product when registering the ticket. This item can be enabled or disabled in the plugin settings. Finally, if the plugin has a deficiency or defect, we can include it in the next updates (of course, if it is of general use).
Hi, thanks for the quick reply. Meanwhile I found the setting and enabled it but something is not working right.
If I enable the ability to upload a .zip or .rar file it doesn’t get uploaded. I ask you to try with a test and you will see the problem. All files work except those two extensions.
I have also enabled the possibility to create tickets on woocommerce orders and I see them as a problem too. After activation, if the order remains in “hold” status, the customer cannot open a ticket. If from admin I pass the order to “completed” the possibility is unlocked. (however, the customer may want to open a ticket in the meantime and therefore cannot at this time). Furthermore, if the customer has made at least 1 purchase, there is no longer the possibility to send a general information ticket (without associating a product) because it is associated directly.
If you can check this too please because this way is not good…
In general, customers can only send support tickets for the products they have purchased, but I accept your second case and it is a problem! If you have a better solution for this issue, we will definitely add it to the plugin.
I believe that the customer must first choose whether it is a pre-sale question (not associated with an order), a support order (associated with an order) or general question/info (not associated with an order). So only if the ticket is associated with an order must it show the drop-down menu and therefore the customer can choose the order to which it refers (it must also show the id as well as the name because it could be a repeated order).
Furthermore, for attachments it would be better if they were clicked to open in a new browser window. For files that cannot be viewed in the browser, the download must start.
Let me know if you will be able to update with these changes and how long it will take because I am in a hurry for my customers.
thank you!
We just sent a new update to codecanyon today, which we are waiting for its approval. Regarding the next update, I can’t tell you the time, but I have transferred the things you said to the development team so that they will be included in the review list for the update.
Ok, so I’ll wait for this implementation before purchasing the plugin. Thank you
Hello, I wanted to know if there is a date for the requests I had made of you. I need to provide the customer with the ticket functionality for woocommerce as well and I have to decide which one to use. He needs to open general tickets or tickets linked to a woocommerce purchase and to be able to insert attachments inside. I would be happy to purchase the extended license as well if this functionality is there. I await your info Thank you!
There is no specific date for this update! If you are in a hurry for this application, you can purchase the extended license and develop this item yourself easily.
Hi, do you have any news on what was reported 1 month ago regarding the woocommerce ticket problem? The time has come for me to decide the plugin for my site and I would like to choose yours but the above is essential for me.
I need a customer to be able to open a ticket both without associating a product and to open a ticket associating the purchased product.
Waiting for your good news!
As I said before, there is no specific time for your request. But I will try my best to include your requests in the new updates.
Hello. Have you planned for future updates to give the possibility of entering a ticket also to guest users, who are not logged in? Thank you
It`s under review.
Hi can customer select ther order number and product while submiting ticket for particular product return? and any black friday offer
Does this support tickets for non-users before they buy?
To submit a support ticket, the user must be logged in.
