4424 comments found.
Hello! I just saw this on my dashboard few minutes ago – https://snipboard.io/PK2rLi.jpg.
I only have this on my primary domain – https://flyingmails.com. How do I resolve this quickly? If you see my license keys on any other domain other than above please disable it immediately.
This is very urgent.
Hello,
I can’t see the images you added, but i’ll assume is about https://www.mailwizz.com/kb/this-license-is-already-registered-to-another-mailwizz-instance/
Follow the article and you’ll be fine.
Best.
You’re awesome. It’s perfect. Thank you!
-
i got this error after auto updated
Error 500! Class “Aws\EndpointV2\EndpointV2Middleware” not found
i got this error after updated to 2.4.1. all my campaigns not sending. Error 500! Class “Aws\EndpointV2\EndpointV2Middleware” not found
Hello,
If you upgraded manually, upload the files once again and make sure no file fails uploading.
If the issue persists, please open a support ticket and we’ll look into it.
Best.
is auto updated to latest version on yesterday. today all my campaigns not sending. please help.
Application log
2024/01/09 06:39:35 error [195.133.135.xxx] Error: Class “Aws\EndpointV2\EndpointV2Middleware” not found in /home/xxxx.com/public_html/vendor/aws/aws-sdk-php/src/AwsClient.php:528 Stack trace: #0 /home/xxxx.com/public_html/vendor/aws/aws-sdk-php/src/AwsClient.php(245): Aws\AwsClient->addEndpointV2Middleware() #1 /home/xxxx.com/public_html/apps/common/models/DeliveryServerAmazonSesWebApi.php(185): Aws\AwsClient->__construct() #2 /home/xxxx.com/public_html/apps/common/models/DeliveryServerAmazonSesWebApi.php(292): DeliveryServerAmazonSesWebApi->getSesClient() #3 /home/xxxxcom/public_html/apps/common/models/DeliveryServerAmazonSesWebApi.php(91): DeliveryServerAmazonSesWebApi->preCheckSesSns() #4 /home/xxxx.com/public_html/apps/backend/controllers/Delivery_serversController.php(395): DeliveryServerAmazonSesWebApi->send() #5 [internal function]: Delivery_serversController->actionValidate()
i fixed the issue. i delete AWS folder and upload again.
Great to hear, thank you for being pro-active with this!
any discounts these days ? I would love to buy!
Hello,
No discounts in the near future, sorry.
Best.
Hi what couses sudenly the problem that application going offline all the time ? And in admin section we get only this message: “General error” what this meens? System is on 5.4 php cannot be changed for now.
Hello,
Please see https://www.mailwizz.com/kb/this-license-is-already-registered-to-another-mailwizz-instance/
Best.
Hi not correct cannot be only one domain we have ! But we have new ip server but still the same domain , once i try to update nothing happent still app showing offline after few minutes i put online back
Can you check where is pointed our code registered to what domain .net right ?
Hello,
Not sure exactly what you’re asking, but our instructions are very clear, in case you aren’t using latest version of MailWizz 1.x or 2.x, upgrade to it, in your case, that is 1.9.48, so upgrade to that version which you can download from https://www.mailwizz.com/download/ or by enabling auto-updates from your app. Once you upgrade to that version, go to Backend > Settings > license, insert your license once again, and save your changes. This will solve your issue. I just summarised the above article.
Best.
yes understaind but for now will latest still works with php 5.6? You probably see our licence for what domain is registered right ? Can you give us info that is registered with our .net domain or any other that we dont know.
Hi,
MailWizz 1.9.48 will work with PHP 5.6., so you can safely upgrade to this version. Then, to upgrade from 1.9.48 to 2.3.9 which is latest 2.x version, you need PHP >= 7.2. We only support MailWizz 2.x now, so if you can, please upgrade to that version, otherwise, you can stay to 1.9.48, but we won’t be able to support you if you have issues.
As to your question, we can’t really disclose this information. And you don’t need to worry about it either, if you reset your license from https://www.mailwizz.com/reset-license/ then that license is seen as “new”, so you can freshly attach it to your working MailWizz instance.
Best.
Thank you will update and let you know if need furture assistant.
Hi i reset licence what now? We still have version 1.9.14 will be updated all without any problems can you comfirmed?
Hello,
My previous affirmations still stand, you will be able to upgrade to 1.9.48 without issues, even automatically, then from 1.x to 2.x, read https://www.mailwizz.com/kb/upgrade-steps/
Best.
Hi after reset licence still have “general error” showing us in admin.
Using 1.9.48?
not yet have still 1.9.14
Well yeah, if you read again our discussion, you will see you need to upgrade first, that was the whole point 
Ok thank you correct will doo update. 
Hi we auto update to 1.9.48 but still in back end “general error”
Hello,
Please make sure you follow the steps from https://www.mailwizz.com/kb/this-license-is-already-registered-to-another-mailwizz-instance/ to the letter. If you do and still have issues, you’ll have to open a support ticket so we can take a look.
Best.
Hi we use only in one domain. Doo u see what domain using our licence? .net or any else. That we dont know?
And we allready reset licence as well.
The article above also says after you reset your license, you need to add it again in MailWizz, hope you did that. You need to follow all the steps, if you do, it will work.
As I said, if it doesn’t, you’ll need to renew your support and open a ticket, at this point, this looks like a user error more than anything else, which we can’t assist here but on tickets only.
That being said, I consider we covered all our corners, there’s no more information from our part to add to this comment that would help.
Thank you.
Hi we did that as well but still i clean cache from cloudflare lets see it what will be. Soo you dont see domain if yes that you remove if not legal?
Hello,
We’re unable to add new payment gateways at the moment, sorry.
Best.
Hi I bought two licenses for Mail Wizz a while ago, but I started using them again today with the latest Mail Wizz. All installation procedures are made successfully including cronjobs. However, when login into Mail Wizz backend, I got these errors:
The “bounce-handler” command did not run in the last 1 day. Please check your cron jobs and make sure they are properly set! The “feedback-loop-handler” command did not run in the last 1 day. Please check your cron jobs and make sure they are properly set! The “hourly” command did not run in the last 1 day. Please check your cron jobs and make sure they are properly set! The “daily” command did not run in the last 2 days. Please check your cron jobs and make sure they are properly set!
Can you please advise how to fix them. Very appreciate your support.
I have found answers here: https://forum.mailwizz.com/threads/we-fixed-the-template-problem.7530/
But one warning is still appearing at MW backend: The “daily” command did not run in the last 2 days. Please check your cron jobs and make sure they are properly set!
When it will disappear or I need to fix it?
Thanks
Hi,
It will disappear after the daily cron job runs at midnight
Best.
Many thanks
About 3 years ago I used default PHP v5.6.37 installed by CWP, and then I needed to install pcntl on Centos 7 to make it work with MailWizz.
Now I have PHP v.8.2.12 on CWP, is pcntl automatically installed and enabled to work with MW?
Hello, Thank you for reaching out, we’re here to help!
For MailWizz support, please open a support ticket at https://forum.mailwizz.com/ and someone from the support staff will assist you asap.
Best.
My autoresponder campaigns are not being sent out. Apart from the first one in the sequence that sends successfully, others are not getting sent. The second one shows Sending (100%), but no email has been sent out. The 3rd one is displaying as Pending-sending and no email has been sent out.
Please how can I resolve this?
Hello,
From Backend > Settings > Cron, try to allow MailWizz to Automatically adjust the number of campaigns processed when the cron job runs, this should fix your problem.
Best.
I have visited that page and tried to tweak things but it has not worked. Currently “Adjust campaigns at once” is set to Yes. I have also increased some of the values in the different fields and yet, no luck. Is there anything else I can do on this page to make this work?
That should have done the trick, generally the cron job picks a fixed number of campaigns and if you’re running more autoresponder than that number, then your campaigns won’t be picked, that’s why when setting that setting to “yes”, MailWizz will count your autoresponders and will pad the resulted number with another number to give it enough room for processing.
It seems that’s not the case for you, which can only mean that the campaign which is in sending(100%) awaits new subscribers to match the AR trigger and then it will send, as it stays now, it processed all the ones matching the trigger. The other campaign which is pending-sending, can be like that because it could be scheduled in future and its time hasn’t come yet.
Another reason would be the fact the app cannot find a valid delivery server to send your emails, you can check Backend > Misc > App Log to see what it logs and if you see messages related to delivery servers, then that might be the case and you need to review your servers.
If none of the above applies, you’ll have to renew your support and open a support ticket at https://forum.mailwizz.com/support-tickets/ and include application backend url and login so we can take a look.
Best.
Here’s what I see in my logs:
2024/01/02 20:47:17 error PDOException: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php:117 Stack trace: #0 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php(117): PDOStatement->execute(NULL) #1 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(1527): Doctrine\DBAL\Driver\PDOStatement->execute() #2 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(819): Doctrine\DBAL\Connection->executeStatement(‘DELETE FROM mw_…’, Array, Array) #3 /home/xxxxx/xxxxx/vendor/enqueue/dbal/DbalConsumerHelperTrait.php(156): Doctrine\DBAL\Connection->delete(‘mw_queue’, Array, Array) #4 /home/xxxxx/xxxxx/vendor/enqueue/dbal/DbalConsumer.php(93): Enqueue\Dbal\DbalConsumer->deleteMessage(‘5cbee3f8-89f2-4…’) #5 /home/xxxxx/xxxxx/vendor/enqueue/enqueue/Consumption/QueueConsumer.php(209): Enqueue\Dbal\DbalConsumer->acknowledge(Object(Enqueue\Dbal\DbalMessage)) #6 [internal function]: Enqueue\Consumption\QueueConsumer->Enqueue\Consumption\{closure}(Object(Enqueue\Dbal\DbalMessage), Object(Enqueue\Dbal\DbalConsumer)) #7 /home/xxxxx/xxxxx/vendor/enqueue/dbal/DbalSubscriptionConsumer.php(97): call_user_func(Object(Closure), Object(Enqueue\Dbal\DbalMessage), Object(Enqueue\Dbal\DbalConsumer)) #8 /home/xxxxx/xxxxx/vendor/enqueue/enqueue/Consumption/QueueConsumer.php(264): Enqueue\Dbal\DbalSubscriptionConsumer->consume(10) #9 /home/xxxxx/xxxxx/apps/common/components/queue/QueueBase.php(167): Enqueue\Consumption\QueueConsumer->consume(Object(Enqueue\Consumption\ChainExtension)) #10 /home/xxxxx/xxxxx/apps/common/components/utils/functions.php(229): QueueBase->consume(Object(QueueName), Object(Enqueue\Consumption\ChainExtension)) #11 /home/xxxxx/xxxxx/apps/console/commands/QueueCommand.php(115): queue_consume(Array, Object(Enqueue\Consumption\ChainExtension)) #12 [internal function]: QueueCommand->actionIndex() #13 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/console/CConsoleCommand.php(177): ReflectionMethod->invokeArgs(Object(QueueCommand), Array) #14 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/console/CConsoleCommandRunner.php(71): CConsoleCommand->run(Array) #15 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/console/CConsoleApplication.php(92): CConsoleCommandRunner->run(Array) #16 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/base/CApplication.php(185): CConsoleApplication->processRequest() #17 /home/xxxxx/xxxxx/apps/init.php(220): CApplication->run() #18 /home/xxxxx/xxxxx/apps/console/console.php(23): require_once(’/home/xxxxx/...’) #19 {main}
Next Doctrine\DBAL\Driver\PDO\Exception: SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDO/Exception.php:18 Stack trace: #0 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/PDOStatement.php(119): Doctrine\DBAL\Driver\PDO\Exception::new(Object(PDOException)) #1 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(1527): Doctrine\DBAL\Driver\PDOStatement->execute() #2 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(819): Doctrine\DBAL\Connection->executeStatement(‘DELETE FROM mw_…’, Array, Array) #3 /home/xxxxx/xxxxx/vendor/enqueue/dbal/DbalConsumerHelperTrait.php(156): Doctrine\DBAL\Connection->delete(‘mw_queue’, Array, Array) #4 /home/xxxxx/xxxxx/vendor/enqueue/dbal/DbalConsumer.php(93): Enqueue\Dbal\DbalConsumer->deleteMessage(‘5cbee3f8-89f2-4…’) #5 /home/xxxxx/xxxxx/vendor/enqueue/enqueue/Consumption/QueueConsumer.php(209): Enqueue\Dbal\DbalConsumer->acknowledge(Object(Enqueue\Dbal\DbalMessage)) #6 [internal function]: Enqueue\Consumption\QueueConsumer->Enqueue\Consumption\{closure}(Object(Enqueue\Dbal\DbalMessage), Object(Enqueue\Dbal\DbalConsumer)) #7 /home/xxxxx/xxxxx/vendor/enqueue/dbal/DbalSubscriptionConsumer.php(97): call_user_func(Object(Closure), Object(Enqueue\Dbal\DbalMessage), Object(Enqueue\Dbal\DbalConsumer)) #8 /home/xxxxx/xxxxx/vendor/enqueue/enqueue/Consumption/QueueConsumer.php(264): Enqueue\Dbal\DbalSubscriptionConsumer->consume(10) #9 /home/xxxxx/xxxxx/apps/common/components/queue/QueueBase.php(167): Enqueue\Consumption\QueueConsumer->consume(Object(Enqueue\Consumption\ChainExtension)) #10 /home/xxxxx/xxxxx/apps/common/components/utils/functions.php(229): QueueBase->consume(Object(QueueName), Object(Enqueue\Consumption\ChainExtension)) #11 /home/xxxxx/xxxxx/apps/console/commands/QueueCommand.php(115): queue_consume(Array, Object(Enqueue\Consumption\ChainExtension)) #12 [internal function]: QueueCommand->actionIndex() #13 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/console/CConsoleCommand.php(177): ReflectionMethod->invokeArgs(Object(QueueCommand), Array) #14 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/console/CConsoleCommandRunner.php(71): CConsoleCommand->run(Array) #15 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/console/CConsoleApplication.php(92): CConsoleCommandRunner->run(Array) #16 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/base/CApplication.php(185): CConsoleApplication->processRequest() #17 /home/xxxxx/xxxxx/apps/init.php(220): CApplication->run() #18 /home/xxxxx/xxxxx/apps/console/console.php(23): require_once(’/home/xxxxx/...’) #19 {main}
Next Doctrine\DBAL\Exception\ConnectionLost: An exception occurred while executing ‘DELETE FROM mw_queue WHERE delivery_id = ?’ with params [“5cbee3f8-89f2-48c2-999c-6bbd4977a20b”]:
SQLSTATE[HY000]: General error: 2006 MySQL server has gone away in /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Driver/AbstractMySQLDriver.php:115 Stack trace: #0 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php(182): Doctrine\DBAL\Driver\AbstractMySQLDriver->convertException(‘An exception oc…’, Object(Doctrine\DBAL\Driver\PDO\Exception)) #1 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/DBALException.php(159): Doctrine\DBAL\DBALException::wrapException(Object(Doctrine\DBAL\Driver\PDO\MySQL\Driver), Object(Doctrine\DBAL\Driver\PDO\Exception), ‘An exception oc…’) #2 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(2226): Doctrine\DBAL\DBALException::driverExceptionDuringQuery(Object(Doctrine\DBAL\Driver\PDO\MySQL\Driver), Object(Doctrine\DBAL\Driver\PDO\Exception), ‘DELETE FROM mw_…’, Array) #3 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(1538): Doctrine\DBAL\Connection->handleExceptionDuringQuery(Object(Doctrine\DBAL\Driver\PDO\Exception), ‘DELETE FROM mw_…’, Array, Array) #4 /home/xxxxx/xxxxx/vendor/doctrine/dbal/lib/Doctrine/DBAL/Connection.php(819): Doctrine\DBAL\Connection->executeStatement(‘DELETE FROM mw_…’, Array, Array) #5 /home/xxxxx/xxxxx/vendor/enqueue/dbal/DbalConsumerHelperTrait.php(156): Doctrine\DBAL\Connection->delete(‘mw_queue’, Array, Array) #6 /home/xxxxx/xxxxx/vendor/enqueue/dbal/DbalConsumer.php(93): Enqueue\Dbal\DbalConsumer->deleteMessage(‘5cbee3f8-89f2-4…’) #7 /home/xxxxx/xxxxx/vendor/enqueue/enqueue/Consumption/QueueConsumer.php(209): Enqueue\Dbal\DbalConsumer->acknowledge(Object(Enqueue\Dbal\DbalMessage)) #8 [internal function]: Enqueue\Consumption\QueueConsumer->Enqueue\Consumption\{closure}(Object(Enqueue\Dbal\DbalMessage), Object(Enqueue\Dbal\DbalConsumer)) #9 /home/xxxxx/xxxxx/vendor/enqueue/dbal/DbalSubscriptionConsumer.php(97): call_user_func(Object(Closure), Object(Enqueue\Dbal\DbalMessage), Object(Enqueue\Dbal\DbalConsumer)) #10 /home/xxxxx/xxxxx/vendor/enqueue/enqueue/Consumption/QueueConsumer.php(264): Enqueue\Dbal\DbalSubscriptionConsumer->consume(10) #11 /home/xxxxx/xxxxx/apps/common/components/queue/QueueBase.php(167): Enqueue\Consumption\QueueConsumer->consume(Object(Enqueue\Consumption\ChainExtension)) #12 /home/xxxxx/xxxxx/apps/common/components/utils/functions.php(229): QueueBase->consume(Object(QueueName), Object(Enqueue\Consumption\ChainExtension)) #13 /home/xxxxx/xxxxx/apps/console/commands/QueueCommand.php(115): queue_consume(Array, Object(Enqueue\Consumption\ChainExtension)) #14 [internal function]: QueueCommand->actionIndex() #15 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/console/CConsoleCommand.php(177): ReflectionMethod->invokeArgs(Object(QueueCommand), Array) #16 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/console/CConsoleCommandRunner.php(71): CConsoleCommand->run(Array) #17 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/console/CConsoleApplication.php(92): CConsoleCommandRunner->run(Array) #18 /home/xxxxx/xxxxx/vendor/yiisoft/yii/framework/base/CApplication.php(185): CConsoleApplication->processRequest() #19 /home/xxxxx/xxxxx/apps/init.php(220): CApplication->run() #20 /home/xxxxx/xxxxx/apps/console/console.php(23): require_once(’/home/xxxxx/...’) #21 {main}
I’m not sure it has anything to do with my delivery servers.
If that’s all you have in the logs, then they’re not related. As I said, if no more option, you’ll have to open a support ticket so we can have a look.
I think I’ve found what the issue is. I was playing around with the Send Group feature and had these campaigns added to a Send Group. I have deleted the Send Groups and I can now see the campaigns being sent. I saw the Processed Status on most of the recipients as “Handled by other send group campaign” even though I didn’t receive this particular campaign in my mail.
All the same, I’m happy I’ve identified the issue and campaigns are delivering as they should.
Great to hear this
Hi! I swear I checked the whole forum, uploaded a language pack, everything. But for the sake of it, I can not modify the [SUBMIT_BUTTON] tag.
I need to translate the “Subscribe” word to another language.
Any help will be greatly appreciated.
Hello,
The translation category for this button is “lists”. You should find it in backend area under languages, by selected the language you want to translate to.
Best.
In backend I activate the “translate” extension”, then go to languages and make a new one, go to the translations and under “lists” category there is no option for the Submit button, nor subscribe. Only a couple of “Susbscribe to” that do not modify the “Subscribe” button. I searched the whole forum and no one ever managed to change those tags. Please I need an efective way of translating that button. Thanks again.
This is what I see when I search for subscribe under the lists category: https://capture.dropbox.com/yP3wR73hoMwfJOq6 so the translation is there. Maybe you’re using an older version of MailWizz? I tried this on v2.3.9.
Really sorry for wasting your time, found it! Thanks a lot!
Hello. Is it possible to implement captcha in subscription forms? Do you have a consultation link? Thank you.
Hello,
In backend > extend > extensions, you have the recaptcha extension, which once enabled, allows you to enable it for lists, etc.
Best,
Hi, thank you
Hello, will we you have new year discount? I am interested for this.
Hello,
Latest promotion we had was for CyberMonday, which ended a few weeks ago, sorry you have missed that.
We don’t have any new plans for discounts in the foreseeable future.
Best.
It’s sad. I was thinking you will add new year discount 
Need to wait discount.
Hi, this is urgent.
I can not submit a request as my support expired, but I do not need support for this situation.
Randomly today, I am receiving an error that my licence key is being used by a different url, but I do not have a different URL. I have used Mailwizz on the same URL for over 5 years. https://blaster.vocalviews.com Please help me to fix this issue ASAP as I need to send out a Christmas newsletter today.
eb8def55-1638-481xxxxx
Please contact me anthony@vocalviews.com ASAP.
Hello,
Please see https://www.mailwizz.com/kb/this-license-is-already-registered-to-another-mailwizz-instance/
Update to latest version just to be sure everything is okay, then reset your license and finally add it again in the app, everything is explained in the above url.
Best.
I have renewed the support but unable to submit the support ticket. I is showing that support has expired.
Hi,
It takes up to 24 hours for the support renewal to be reflected in your account.
Best.
Hello, I’m trying to configure the email sending limit so that it does not exceed 50 emails every 5 minutes. In the “Pause after send” box of the sending server I configured 10000000 microseconds, but when doing a sending test the verification shows that all emails are sent in the same minute and second, without the indicated delay. Because? Should I configure something extra? Thank you.
Hello, I’m trying to configure the email sending limit so that it does not exceed 50 emails every 5 minutes. In the “Pause after send” box of the sending server I configured 10000000 microseconds, but when doing a sending test the verification shows that all emails are sent in the same minute and second, without the indicated delay. Because? Should I configure something extra?
I leave you a screenshot with the shipping tracking https://prnt.sc/R1w8IZDEax4BThank you.
Hello,
This happens because you have enabled PCNTL and basically you have multiple processes that send at the same time BEFORE that pause is applied.
Starting with the next MailWizz release, we have added quota for seconds and minutes, beisde hours, days and months, and that will allow you to set a quota per second and minute to fix exact issues like this one experienced now.
Best.
I understand. Does that mean that for now it is not possible to use the pause between sending and sending? Could I disable PCNTL to use pauses?
I understand. Does that mean that for now it is not possible to use the pause between sending and sending? Should I disable PCNTL to use pauses? What is PCNTL?
Apologies for my repeated message.
You can still use pauses, but you need to understand how PCNTL works to see how to adjust your settings, which is explained at https://www.mailwizz.com/kb/understanding-email-delivery-settings-and-how-they-impact-performance/
That being said, if you need more info, please renew your support and open a support ticket at https://forum.mailwizz.com/
Best.
Thanks for your answer. I will review the documentation you indicate.
Hello, I have read the documentation on PCNTL and I understand what you are referring to. But I also see that you tell me that I cannot send with pauses according to the pause time that I specify in the “Pause after send” box because I have PCNTL active, but that is not the case, that method is turned off in my installation. Just clarify the following for me please: even with PCNTL turned off, the pauses defined in “Pause after send” are not respected? Or should I activate it and configure it as a precaution with low values so that the pauses defined in “Pause after send” are executed? Thank you.
If you’re not using pcntl, then you should have the pause. Hopefully you’re using latest app version, if not, upgrade. Otherwise, you can do this: https://www.mailwizz.com/kb/debug-send-campaigns-command/ and watch the sending process to see when it pauses.
That’s pretty much all the info I can give you, for anything else, you’ll have to open a support ticket.
Best.
May I know, for the general error that appear in red message at backend, that lead to the site to goes offline, even though we put the site back to online again, so far it seems work, the general error message still there, how we can check the log to understand more or how to solve the error? Thanks!
Hello,
You have to upgrade your app to latest version in the branch you are using, so either 1.9.38 or 2.3.9. Then add your license again and save the changes, it will make that error message go away.
Best.
Hi guys good morning. I am having a problem with the “Email delivery is temporary disabled”.. I did the complete installation successfully, but I cant send a test email, and my campaigns are not being sent. I contacted sideGround hosting but they didn’t figure it out… as they are not familiar with Mailwizz. can you help?
I also checked with the information on this page, but i doesn’t help: https://www.mailwizz.com/kb/why-do-i-get-this-error-email-delivery-is-temporary-disabled/
In fact, I don’t have the section “delivery server” in my dashboard
Hello,
Make sure you login in backend area of the app, from there you can add your delivery servers, see https://www.mailwizz.com/kb/understanding-the-application-structure/
Just make sure your url contains /backend instead of /customer
if you have further queries, please open a support ticket in the support tickets area at https://forum.mailwizz.com/
Best.
I have updated the The application with the letest version, after update it is showing “Call to undefined method ConsoleCommandList::getCommandMapCheckInterval()” error. there is not tutorial to get the solution of this error.
Hello,
Please try to restart your PHP service and/or the web server. if the issue persists, please open a support ticket at https://forum.mailwizz.com/ and we’ll take a look.
Best.
After updating to the new version, the daily cron is not being carried out. It seems like it’s a bug, because I’ve revised the cron list and it’s configured correctly.
Hello,
Please try to run the daily cron job manually as suggested at https://www.mailwizz.com/kb/debug-send-campaigns-command/ but use daily instead of send-campaigns.
If the issue persists, please open a support ticket at https://forum.mailwizz.com/ and we’ll take a look.
Best.
Hi, I followed the steps here to install, but it’s missing a file in the package – the extension file. https://www.mailwizz.com/kb/install-steps/
The hosting service assistance said that there must be a directory: /home/customer/domain.com/public_html/newsletter/latestwizz.zip/apps/extensions, however, when there is no folder/file called “extensions”.
They also say: the directory “extensions” needs to have permissions 777 but since it is not showing, we can not update the permissions.
Any thoughts?
Hi,
Just create the directory and set the required permissions and it will work.
This happens because sometimes the extraction under cpanel omits empty directories, which is pretty weird.
Best.
also when extracting the files I get this error message: Erreur 0×80010135 mainly for jpg pictures from unsplash.com that are not being extracted on my pc so I have to skip them
Hello,
Windows is known to have issues with unzipping files with long names, try to rename your archive before unzipping, to something short.
If that does not help, unzip it on your server, you should have better luck there.
Regardless, do not allow errors in the unzip process, you need all the files.
If you have issues related to MailWizz, please open a support ticket at https://forum.mailwizz.com in supports tickets area and somebody from the support staff will answer you on Monday, since we dont work weekends.
Best.
If i purchase this can i import my email contact list here? csv or excel
Hello,
Sure, CSV import is available.
Best.
