262 comments found.
Could you please post documentation. (Installation process,)
Hello, You will get the documentation with your purchase in zip file. Thanks a lot for your interest.
about orders received on the seller’s app:
01: Can I cancel an order through the seller’s app?
02: the customer paid via the paid market and I canceled it, is it already refunded to him?
03: in the app, can I change the order status and enter the tracking code when it is sent by post?
1. Yes. You can.
2. No. The customer needs to apply for refund.
3. Yes. You can change the order status, but there is no option to enter the tracking code when it is sent by post.
The customer requested a refund, is the purchase automatically canceled on their card?
No.
Can I answer the questions in my ad through the app?
Replied.
In the store app, does he receive in-app notification of new questions in his ad? of messages sent to him is from the ticket with admin?
Not yet. But we will add in upcoming updates.
Hello, I bought 2 seller applications by mistake, I want to return one of them or can we replace it with another active e commerce plugin?
Please contact to our support zone. http://support.activeitzone.com/
Hi, Is there a way to add extras along with the product..Example: buy a TV and TV remote is extras..if user clicks extras for a selected product ..then he can see extras where he can select and pay…
May be you are saying regarding combo product selling facility. Right?
In Bharat v use bank IFSC not routing number .bank IFSC that includes number and English letters.is it possibleto add in shop bank details
Thanks a lot for your suggestions. We have noted the point.
When paying for Seller Package. Theres an Error
Unexpected token ’<’, ”<!DOCTYPE”... is not a valid JSON
Please reach out to our support zone. Our team will check and assist you to solve your problem.
Is this only happening with me?
175146 reported. so what is this? we are now your testers?
175146
Yes. Okay.
why not working seller app server error demo seller active ecommerce app please resolve server error
Are you saying about demo?
Hi,
1)Why this pos menu section showing in seller app. I didnt purchased that ad on still in my seller app section its showing. I want to hide it 2) How product search is possible in seller app. i didnt find any search. Suppose if seller want to update a product then how he find in that app. He needs to scroll down many times and if there is more than 1k product then its impossible via app. 3) No product filter in seller app. 4) how sale order can update by seller? App is useful when seller has its own permission to perform some operation in their own store. If an order arrives, how seller change its status 5) how a seller can assign order to deliver boy ? 6) Any push notification arrives in seller app when any order recieves from customer ?
Please note that search, filter of product and order update these are essential things for a seller without these functionality there is no usage of app, better to use web version.
We have noted down your every points except the assigning delivery boy from seller app option. Actually, in our system delivery boy is for only admin. And you other options we will check and try to implement in our system.
I was testing the latest POS addition. but it’s not finished. There is no option to print the ticket, the printer is not configured. Shipping is not optimized. When do you plan to finish a stable version of that POS option?
Do you purchase the POS add-on yet?
I haven’t bought it yet. but I tested it in the demo. I would like to know if I buy it, it will be complete. since in the demo they need to be added.
Except any complete item envato do not allow to sell in here. It’s offcourse a complete item. Now if you have any special feature then it depends on your own requirements. It’s not possible to know 100% customer’s requirements. About the printing issue we already know a minor issue and that would be solved soon.
Will the possibility of adding wholesale products by sellers be added in the next update?
Sellers can add wholesale products. This option is available.
Hi i have been made all the translations to Spanish language, but in order details screen, on the Delivery Method, is showing the data base data like “home_delivery” but not the translations to spanish, also on delivery status, shows “pending” and not the translation to this, to spanish. Also on the payment method shows just “Paid” or “Unpaid”, and not the translation. Could you help me on this?
Please contact to our support team through the link http://support.activeitzone.com/
i have build the seller it said in active last 7 days
please help its inactive how can i active it
Please contact to our support team through the link http://support.activeitzone.com/
when I try to login the app responds with “request not found”, this issue occures after I have updated the cms to last version, and I have set the system key as mentioned in documentation, kindly can you help me resolve this
Please contact to our support team through the link http://support.activeitzone.com/ . Our support team will check and assist you.
@mediakliqco go to your apple policy and tell them that you are not selling or providing your data to external provider and that you will not use them Actually upon reading your issue is not related to delete account Author would have to comply with this
Thanks a lot for your contribution.
Apple rejected the app again. I already explained why app has rejected the app all other Multi vendor apps on this site with apps has the delete account option that is required.
Here’s what Apple is saying:
Hello,
Thank you for your resubmission. Upon further review, we identified an additional issue that needs your attention. See below for more information.
If you have any questions, we are here to help. Reply to this message in App Store Connect and let us know.
Guidelines 2.3.7 – Performance – Accurate Metadata
We noticed that your app name includes the following trademarked term or popular app name, which may confuse customers: Platazon
App Store metadata should only include relevant content that accurately reflects the app’s core experience. Leveraging trademarked terms or the popularity of other apps is not appropriate.
Next Steps
To resolve this issue, it would be appropriate to revise your app name and subtitle so they do not include trademarked terms or popular app names.
Resources
- Review best practices for creating App Store product pages. - Learn more about requirements for app names and subtitles in App Store Review Guideline 2.3.7.
Guideline 4.1 – Design – Copycats
Your app’s metadata contains content that is similar to third-party content, which may create a misleading association with another developer’s app or intellectual property.
Specifically, your app’s name and icons includes references to Platazon.
Next Steps
It would be appropriate to revise your app and metadata to remove this third-party content before resubmitting for review.
If you have the necessary rights to distribute an app with this third-party content, attach documentary evidence in the App Review Information section in App Store Connect and reply to this message.
Resources
Many factors may contribute to a guideline 4.1 rejection, including but not limited to the following examples:
- Using your app metadata or developer account information to create a misleading association with another app. - Including irrelevant references to popular apps in an app’s name or subtitle. - Copying the content, features, and user interface of popular apps.
Learn more about App Store Review Guideline 4.1. Request a phone call from App Review
At your request, we can arrange for an Apple Representative to call you within the next three to five business days to discuss your App Review issue.
Request a call to discuss your app’s review iOS App 1.0App Version Rejection Reasons: 2.3.7 Performance: Accurate Metadata
4.1.0 Design: Copycats
This is not our app issue. Please check properly what Apple said to you.
ok will check
Thanks.
I made changes in the application can you download what files should I edit? so that my changes do not go away.
Sorry custom service is not under item support.
Seriously you did not have to remove the registration we’ve published the app on apple with registration without any issue your other customers who were complaining just had to update their PRIVACY policy unbelievable it’s always a set back instead of working on the other priorities features that were requested and yes you should had implemented delete option we had to do it ourselves by following same logic as the other app
once again when will you finish translating the remaining files…do you know how much tiresome it is having to redo the same thing on every update manually !
select_payment_list.dart newCouponOptions.dart account.dart auction_update_product.dart new_auction_product.dart conversation.dart edit_coupon.dart new_coupon.dart create_ticket.dart digital_product.dart new_digital_product.dart update_digital_product.dart login.dart money_withdraw.dart password_forget.dart payment_setting.dart flutterwave_screen.dart new_product.dart product_reviews.dart update_product.dart refund_request.dart shop_delivery_boy_pickup_point_setting.dart shop_general_setting.dart support_ticket.dart upload_file.dart whole_sale_product\new_product.dart whole_sale_productupdate_product.dart withdraw_req.dart
Also you forgot to put null check several time your clients will not be able to build it productGalleryImages = images!;
the back button arrow on the top left to go previous page doesn’t work at all
Okay, we will check it
And for your delete option, yes we can give delete option but in this case seller’s orders, seller’s products, seller’s uploaded files are matters. And also admin commission is matters. From our end it’s very easy for us to delete the data. But would it be logical to delete every data?
Obviously the orders would remain (same logic as for guest checkout which you could had easily restored if u wanted) Your only deleting data related to user sign-in and products not previous orders that were processed. admin can would still able to view old order
Okay, orders may remain but what about products, admin commission? Again, it’s not difficult for us to remove everything or something those are related to seller but the matters what about if the internet is down or if the seller close the browser. Does everyone would agree with this one that you told to us? Customer’s data is not much more as seller’s so we did not need to think anymore to give delete option. We just give that option for customers but for seller it’s some information are matters.
Seller products would also get deleted obviously admin commission would remain unless it’s 0 because ultimately admin has seller personal information before they were approved so what you could do is provide option to delete seller and then admin would get the request that this seller wanna delete his account then admin can approve simple. all e-commerce do provide this option not in the same logic but they still do And I don’t understand why talk about internet is down the query get executed on the server side web
Thanks for your suggestions. We also think about this option but it will take time to think more.
Hello Team, Thanks for the regular updates, but for this current update, I do not know why you have to remove registration from the App.
It is much easier and customer friendly for a Seller to download the App, Register and then Login, than to perform registration on Web, then come to download the App before using it.
Can you re-consider and bring back the registration process, as indicated in the changelog.
Best regards!
Due to account uploading issue on Google playstore or Apple store, we have to remove that option. If we remain that option then account deletion option had to be implemented. And if you give account delete option then admin commission, seller’s products, seller’s orders were matters.
