53 comments found.
This plugin makes a modern website crash. I work for years with the same setup for websites but this plugin makes the website fragile. Settings do not work. Url’s give 404. Critical fault. I trashed this plugin and want a refund.
Hi There,
Our plugin is already tested on multiple environments and multiple WordPress versions. Most of the issues you mentioned indicate there is bigger problem on your install which we are happy to look at if you reach out support https://support.besquares.net/
How can I test everything before buying it? I want to set demo 3 layout on the demo, how can I do that and to paste few categories ?
Hi There,
Please go to our demo and click on the test drive button, this should give you backend access valid for 48 hours.
I did it, but cant find the template Multi products, could you navigate me?
Please try again to run the setup wizard from DeeDocs > Setup then select multi product mode in the import step.
The setup steps freezing at the beginning a d cant proceed
I just tried it and it works fine, Please create new test drive then try again.
I did it, the template was loaded but the issue is the search bar is not visible at the first page and there is not option to added with the background
By default the search is disabled at the products page, Please enable it from DeepDocs > Settings > Search Form, For the background please go to the live customizer to check the available styles and to set colors/backgrounds from Appearance > Customize > DeepDocs
Thank you for your assistance. Last question: If I pay 74$, will it be a lifetime right?
Yes it’s one time payment and you get life time updates + 6 months of support which you can also try here https://support.besquares.net/tickets/
Is it possible to extend the demo for more than 48hrs a demo to introduce it to the team?
Please reach out support create ticket under presale, we will set you demo there.
I tried but can’t create a new ticket
you might create new demo and tell me it’s ID, I will extend it for you.
Is this only for WordPress or I can use deploy as different website?
We do support WordPress only at the moment.
Hi, I have a few questions:
If I purchase DeepDocs, how many templates are included?
Is the price $74 total, or is there a different pricing? On your website, I see $34—can you clarify?
Are there any guides or tutorials (documents or videos) on how to install, customize, or make changes?
Thanks in advance!
Hi There,
DeepDocs is sold exclusively on codecanyon only, This includes all the demos and templates + 6 month free support. The online documentation is here https://support.besquares.net/docs/kb/deepdocs/
Thanks, B
Hello, is there a documentation only visible for admins or staff?
Hi, Yes it’s possible to set the doc status to draft.
Presale Question: Hi, I have a Dokuwiki running and I like to port / move it to Wordpress. is this something I can use similar to a Wiki? Can other people work on it (like using access roles with WP)
Hi There, DeepDocs fits perfectly for Wiki Software with more simpler and advanced dashboard, as it’s WordPress plugin it follow the same roles as WP which means you can set who have the rights to add docs.
Hi, I just purchased the DeepDocs plugin and assigned the docs page to my /help-center page. Now, all my doc pages have URLs like /help-center/my-doc-page. How can I make the doc page URLs second level, like this: /my-doc-page?
Also, I noticed that DeepDocs does not show up in the Appearance > Customize section. And the Setup process gets stuck on the first step without progressing further.
Hi There, Page permalink can be changed from plugin settings, and you need to install Kirki plugin to show customize options, for more please open new support ticket here https://support.besquares.net/tickets
Hi, I need to make examples of embeded custom code that is live. Is this possible with your JSON architecture? Or is there a custom post type that I can apply a page layout tool like elementor to the sections?
Hi There, Yes you can use the code block in our editor to add any code, Also you can use shortcode inside the editor.
Hi, Can I change the slug ”/...docs”?
Hi There, Yes this is a WordPress page you create it from Pages > Add new just like any other page 
I think the slug is custom post type…, OK
We don’t use custom post type for docs, Please go to our landing page and create teat drive website to know more about deep docs.
Hello!
This is a good plugin, but the search option is not working in your demo. Even after hitting enter when I type the term, I had to click on the populated results which doesn’t take me anywhere.
Hi There, We tried the search and it goes to the doc page correctly, Maybe try existing work such as “install” or “home”
I don’t know if it’s only from my end. The search locates the item alright but clicking on it doesn’t load the page. Please check this video https://clipchamp.com/watch/exYarXmRtFR
Also, is it possible to enable comments for the knowledgebase articles?
Hello, thank you so much for the video, maybe it’s browser related problem can you please try on chrome?
This was actually on Chrome. I tried it with Microsoft Edge too – same issue.
So I just realized that a left click on the mouse button works, but it’s the tap on the mouse pad that doesn’t work. On smartphones, it works.
Hi There, we tested using mouse and it was working, thanks for letting us know about this behavior we will improve it in next updates.
Looking for user submission of docs is that currently possible or on your roadmap?
Hi There, Thank you for your comment we have noted your suggestion already and might include it in future updates.
Get a 404 on all of the demo docs that were created. Go to visit the doc at ourwebsite/docs/demo-doc-imported/ and 404 just displays. Please advise.
Hi there, Please make sure to select docs page from plugin settings then navigate to settings > permalinks and click save. Thanks, B
Hi, I like your plugin but the search function seems not to be working in the demo, normally it should be based on autocomplete while you type and when you click on enter it should redirect to the article page
Hi There,
The search work by AJAX when you click enter it shows the matched articles and if you are using the multi product mode it will shows the articles in all the products with tag on the right point to that product also if you go to any product page and search it will show articles on that product only, You may try it here https://db.besquares.net/demo-products/
thank you for your reply, on the laptop even if you click it doesn’t work on mobile it works but the problem is that there is no auto-complete i first have to type the word then click o the search or enter then once I click the suggestions appear and then i have to click again so can you change that to make it more user-friendly ?
other than this the plugin looks great and would defintly get it if you manage to solve the search experience
Whenever I have an apostrophe or quotes in my Docs title, Deep Docs adds a forward slash into the title. For example, if I add this title:
“How to change your app’s icons.”
Deep Docs would convert it into this:
“How to change your app\’s icons.”
I put in a Ticket a month ago but it was never answered.
Hi There, Sorry for the delay with the support, We will make sure to push our update as soon as possible which will include for fix for this validation problem. Thanks, B
Kindly extend the number of characters that are allowed in the Title of the Deep Docs. Currently if the Title is even a little long, the doc won’t save. I attempted to use the following Title (amongst others) without success:
“When using the Source Code feature with Custom Pages, how do I change the background color?”
I put in a Ticket a month ago but it was never answered.
I just installed the plugin. When I go to the “Docs” page, it doesn’t contain any information. Also, when I attempt to view one of the demo Docs (or a test Doc that I create), I receive a “Page Not Found” error message. I opened a Ticket…
Hi There, We have answered your ticket please follow with us there.
I’ve unable to see my products when in multi-products mode. I’ve sent a support ticket but no response.
Hi There,
We have updated your ticket please follow with us
Hi, since the latest update, edit and changes are no longer saving in Wordpress (ie. if I edit an article, then “Update doc”, it says it’s saved, but reloading that page the changes haven’t been saved? The “Last Update” date/time is still the same as the version before the plugin update.
Hi There, Please try the following go to plugins then deactivate the plugin and activate it again this way you will force updating the database tables, if the problem still occurs please reach our support website https://support.besquares.net/tickets
Thank you – that’s fixed the issue.
this plugin is not working, i can’t evenr use this. always giving error on ajax since installation.
sorry, got it working now
Hi There, For any other problems please reach our support website https://support.besquares.net/tickets
Pre-sales Question
Is it possible to show previous / next articles at the bottom of each page (automatically)?
Hi There, Sorry this feature not available yet it will be available next update
Great, thanks. Any idea of timeframe? About to use start using this for a client and that’s one of the requirements.
We might push an update at the end of this month, but for sure I can confirm this feature will be available in our next update many customers asked for it already.
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