340 comments found.
Hi, Greetings, I am writing this mail to address an issue with Active ecommerce cms, when a customer orders an item and selects online payment mode like razor pay, in the payment page customer change mind and drops the current order and presses the back button, still the order placed with unpaid. It happened on both mobile apps and websites. i suggest that the order is only placed after the online payment is completed else the item remains in the cart.
Also there is another minor issue, when an item went out of stock, then there is no indication that item is out of stock.
I hope you address the issues and fix them as soon as possible.
thanks and regards.
Ok we will check these issues and if we get any problem we will try our best to solve this.
My delivery boy names is not showing on order details page where I can assign order to a name. Even on your demo version, it only shows one delivery boy. How can this be corrected?
Extremely sorry. Could not understand your query.
I mean I can not assign delivery boy to an order. The names of delivery boys are not showing up when I click “Assign delivery boy”
We need to check your app.please contact to our support zone. Our team will check and assign you to solve your issue.
I sent a mail yesterday to this effect
On regular office time our support team will assist you. Friday and Saturday is our official weekly off-day
Hi there, I have setup the delivery boy flutter app and trying to login. The login function gives an error.
The route api/v2/auth/login could not be found.
For technical item support please send us item support ticket from here http://support.activeitzone.com
I sent already, please check your mail and reply asap. Thanks.
Hi please reply on my ticket sent 3 hours back.
Friday and Saturday is our official weekly off-day. Our support team will assist you on regular office day.
Except off-day or holiday our support time is 24 hours.
I am was waiting for Sunday 24 hours and your team failed to reply me. Please help on my issue today.
Our support team replied to you yesterday within a few hours. https://prnt.sc/06weYjvdHyko . We didn’t get back your email. Please reply to that email.
Sorry I have received only the automated replies. May I know which email you replied to?
You will continue your support ticket no 174413. It was not automated reply. Support staff want your app config file via support ticket. Check this screenshot once again https://prnt.sc/06weYjvdHyko
I did reply from zendesk.
On regular office time our item support team will assist you.
Hello team The app is missing a lot of things I try to give you imperfections and suggestions - 1 there is no special registration for the delivery boy on the site. Only the admin registers the delivery boy. This is not good for the administration. Anyone who wants to be a delivery boy registers on the site and then waits for the administration to approve his application During the registration process, the delivery boy can upload photos and documents. - 2 the admin does not classify the delivery boy by state or zone. This is in order to help transfer the order according to the customer’s zone or state. The admin can send a delivery boy to each special zone, and the orders appear to the delivery boy according to the zone the admin chose for him. Unless If the admin contacts him and transfers an order to another zone. - 3 the admin and delivery boy do not use GPS or Google maps. Here the admin cannot know the location of the delivery boy, and this helps the delivery boy deceive and lie to the admin. The delivery boy cannot know the customer’s location or the easy and short way to reach him. - 4 there are no ratings on the delivery boy or the customer. It is better for the customer to evaluate the delivery boy’s service if it is good or bad, and also for the delivery boy to be able to evaluate the buyer, especially when using the cash delivery method of payment. - 5 There is no image of the item in the delivery boy application, because there is an item verification service, in which the delivery boy or pickup point compares the item he took from the seller with the item displayed on the site, and this is to avoid fraud and deception on the part of sellers, and this service is subject to fees. In my country, there is a program that has these features that achieves tremendous success in sales
Thanks for your suggestion. We are noting your points and we will analyze and if possible one by one those will be added by updates.
thank you for replying There is an extra point There is an order that is in the same state, and the delivery boy can pick it up and deliver it directly to the customer But there are orders that are outside the state. The delivery boy can pick them up and deliver them to the picked up point, then the admin appoints another person to ship outside the state. The delivery boy’s task is completed at the picked up point. Can you add a way to your application to make the delivery boy finish the delivery at the picked up point?
Yes after delivery completion the delivery marked that as finish. Please check the product page of this item. You will understand the whole process easily. https://codecanyon.net/item/active-ecommerce-delivery-boy-flutter-app/32173746
Sir, I understand your program very well. The delivery boy can pick up the item from the shipping point or from the seller’s store, if it is in the same region or state. But if the shipping is outside the state, two things are required 1 The seller comes to the shipping center and delivers the item 2 Or the delivery boy goes to the seller’s store, picks up the item, and takes it to the shipping center In the second case, the delivery boy does not deliver the item to the customer, but rather delivers it to the shipping center, and then the shipping center sends it with a shipping car or truck to the customer’s address. This case is optional, and the seller chooses it if he does not have time to transport it to the shipping center, so we send a delivery boy to pick up the shipment and deliver it to the shipping center. This service costs an additional fee for shipping. I would like you to add a point (shipping center) in your program so that the customer understands that his goods have been picked up and are now in the shipping center and will be transferred to his state. And the delivery boy makes a profit from that operation - Here the shipping process is as follows 1 Waiting 2 Confirm 3 Pick up 4 shipping center or 5 on the way 6 delivery 7 Cancel
For your requirement fulfillment it will need to change the core infrastructure of this item. If we attempted to change the entire process for your requirement it may not required for other customer too. So we will suggest you if your demand is concrete for your business then it will better to custom this item.For more you can send us item support ticket from here http://support.activeitzone.com
Demo login details not working
We just checked and its perfectly okay.
what’s the demo detail?
Which item’s demo?
delivery boy
Here it is. Demo Email: deliveryboy@example.com
Demo Password: 123456
No update release for this one this week ?
No.
I have this warning: Your app targets Android 13 (API 33) or above. You must declare the use of advertising ID in Play Console.
Thank you for your information we will solve this issue in the next update.
when a delivery boy mark an item as on the way/picked up/delivered , the confirmation pop up wont go off. the page refresh. but the pop up willl remain same . we need to close it manually
We will check the issue. Thanks a lot for mentioning.
I dont see where i can assign delivery boy in admin
From here. https://prnt.sc/xPfgTfpZjB-a
This is For inhouse orders. But If it is For seller orders? Where?
If the option “Sellers product manage by admin” is activated then this will appear in sellers order too. https://prnt.sc/kwKAh6qIHaBX
how do i hide the version number on the apps and the script
This is. Not possible. Thanks.
Poor attention to client asking features. This app is a fake delivery app. Deliveryman should be able to ask For withdraw. Tracking map For delivery and customer is very important. Seller should be able to add his own delivery and assign him. Admin needs to know the nearby delivery if he should assign manually ….
1. Thank you for your suggestions for “ask For withdraw”
2. Definitely, the customer is important, but what do you mean by “Tracking map For delivery”?
3. Could not understand. What do you mean by “nearby delivery”?
2- customer should be able to see in map in real time where is coming the delivery man.
3- if admin must assign manually a delivery man, admin should know which delivery man is close to the customer and the store. If not, admin won’t know the delivery man who is close to You and can assign one who is in other city .. You understand?
Understood. Noted. Thanks a lot for your suggestions.
mmmmmm
and?
.
when withdrawal option??
Sorry do not understand your point.
The option for delivery boy to ask for withdraw of their earnings
We said your to contact with us from support zone so contact there and say about your issues on single support ticket
As weekly off days, our support system is offline on Friday and Saturday. Due to the urgency, we could nevertheless attend on Saturday (GMT+06).
Hello! i have this error when i am trying to update the addons: This version is not able to install addons, please update.
My Main item version is v7.5.0
Please contact to our support zone through the link http://support.activeitzone.com/. Our support team will check and assist you to solve your issue.
Please my friend why are not reply my emails anymore, concerning the app’s installation
What is your support ticket no?
66445
According to support ticket it has been seen that you were discussing about app installation. On previous ticket they replied you that each app is separately paid for installation.You can knock in that ticket once again please cause your last conversation was 01 month previous time.
I liked this question and if you support this feature I will buy this app as soon as you add it
Is there delivery boy tracking by customer?? Can delivery boy get customer location? If it is not found how much costs????
Do you mean tracking system with google map?Run time tracking is not available.For this it will need customization cause for this kind of feature availability it need to works on each server which is not possible on marketplace item.For more you send us item support ticket from here http://support.activeitzone.com
is it possible for customer to Signup The Delivery Note. even this is for customizing work. i need customer to sign the Delivery Note And Insert Stamp (picture)
This need to customize your own app.
When I installed this add-on I get
Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
when going to admincp?
If you maintain the documentation and if all the system is compatible as it’s required then it must not make any issue.So it will need to check from your project.so please contact with us from support zone from here http://support.activeitzone.com
Please look at ticket 170013
Our support team will assist you accordingly.
Our regular item support time is 24 hours.But for our Eid ul azha vacation item support may take longer time than the regular office time.
Please see my ticket 170013
Thanks for your patience.Our support team will assist you within a short time.
You still haven’t fixed the SQL file (reported a year ago) missing tables if someone try to install delivery addon and cms fresh new installation and visit collection page or earning it won’t work I was able to bypass it because I had backup database with the fix in it
We Don’t have any sql issue right now in delivery boy addon. Maybe your mysql is not updated. If your mysql is not updated then, it will create problem.
Seriously why would I come in here if I knew for a fact issue comes from your database provided just try a fresh new installation and login with any delivery boy and visit the page mentioned you’ll see the same error. this has nothing todo with mysql and even so it’s definitely updated. There is nothing wrong to admit you were wrong instead of trying to point us like it’s always our fault. only to have customers creating tickets (just like I did) for the support to fix it manually
Yes, we are very confident in our item’s SQL. We don’t know why you always try to be so aggressive. We know enough about your previous history. You always tried to input unnecessary data. None of other expericing issue like you. How do you know that is a database issue?
You said that you do a fresh install but do you check your MySQL version? Can all queries run properly? If you don’t know then how are you so confident that the bug is on SQL? That means your version is not quite enough to run our SQL code. So problem with your version
similar to a comment i have just made for seller app, i’d like to request for an older version of this app, because my previous fully setup (include some modifications) was cms 7.1, could you please help to send me the previous code because i don’t have plan to upgrade to cms7.3 yet (which required php8)
Extremely sorry. We don’t keep the old versions of script. We have just updated scripts.
i have been buying & installing this add ons to my website, where is the documentation for using this add ons? i have confused to use this add ons
Its an app. You can upload the app to playstore and app store. Please check the documentation which you get to the zip file.
i don’t get the documentation in zip file, just 2 file source code flutter & plugin
there are some errors, when i tried to access 1. payment histories 2. collected histories 3. cancel request
the website display will be appear Something went wrong! Sorry for the inconvenience, but we’re working on it. Error code: 500
SQLSTATE[42S02]: Base table or view not found: 1146 Table ‘db.delivery_boy_collections’ doesn’t exist
Please renew your support pack and send us support ticket. Our support team will check and assist you.
i just been buying this item, why need to renew my support pack?
Did you send support ticket? If not please send us support ticket. Our support team will check and assist you.
how to add delivery addon and which purchase code need to use
You need to activate the addon from here https://activeitzone.com/activation/addon
