90 comments found.
We have a real problem now. I can’t access your “support” platform and can’t reach you because of the force to use a google account for support. This was never part of our contract, so send me your emailadress to get support.
I tried to install the software inside a Plesk NGINX Only Server. It is not working, the install guide seems to be outdated.
Here is our email address : support@omega.ac, Email support takes 1-2 working days to reply. please send email with detailed problem,
We have a new Update in ERP OS , We have upgraded our software stack to Laravel, now you can use updated Laravel application.
If you have any problem with node js version please let us know in the email and also put you purchase code for verification.
Hello, because you never answered my email so far, does this system work on an Plesk Nginx only host?
We have not received any email from you at support@omega.ac, can you please see if your email was sent or not? and also we have tested our app on docker using cloud vps but we are not sure if it will work on Plesk Nginix.
If you not received an email, how did you answer me 2 minutes after this post with this:
ontestedNginix We have upgraded our code base to Laravel stack, you can install it in Cpanel and also cloud Linux. But your server is a plex-only server, our software has not been tasted in this platform. If you want to install the app in nginix server you have to place a customization order for installation hence the code Canyon support does not include installation support.
Our documentation is well decorated and of you want to install it in localhost see this video: https://youtu.be/aVVfEZonk7g or if you want to install it in Cpanel watch this video https://youtu.be/H6_qLphTg2g
Regards, Omega Solution
You know what? Please make a refund. you are not responding in the way the contract is saying: Do you support the item? Yes, Please contact us at solution@omega.ac for support. We’ll reply within less than 6 hours.
We have already mentioned you that our software is tasted in Cpanel( New Update) , Cloud VPS linux (ubuntu) and Localhost. The code canyon review team watched and tested our software before reviewing it, If our software does not work in the mentioned platform then we will fix the issue but if its not the platform we have tested and the code canyon team tested then its not our issue to give support for installation. Code canyon item support does not includes Installation support, Please read the article : https://codecanyon.net/page/item_support_policy?_ga=2.239327427.1795618310.1701079159-887882877.1693813844
Thanks, Omega Solution.
I Quote YOUR FAQs at this Point of the discussion: „If you face any issues at any time of installation or using the software just contact us and we will support you as soon as possible.“
So you are active lieing to fraud customers for nine Dollars?
Im sure the Envarto Team never reviewed this, so far…
Dear sir,
The problems you are mentioning are relates to ‘installation on your preferred platform’. There is no issue with our code and our mentioned platform for installation.
And also we are supporting you as much as we can. If you want to install it on cPanel or Ubuntu or Windows then our team will support you. You’ll get all kinds of support related to mentioned platform.
Here is nothing about lieng or fraudulency. You probably didn’t understand our FAQ. That’s why you are in a confusion.
And nine dollar is nothing related to this. If you have not faced Codecanyon’s mentioned problem then we can’t make you the refund.
Additionally, every software here in Codecanyon is thoroughly reviewed and then it gets approval to publish.
Hope you’ll understand.
We are always will he happy to serve you maintaining our terms and policies.
Thank you.
Here I am quoting from CodeCanyon’s this article on Item support: https://codecanyon.net/page/item_support_policy?_ga=2.239327427.1795618310.1701079159-887882877.1693813844
- Quote
“Installation of the item
Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Envato Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services.”
- Unquote
Can I customize invoice template? I’ll use this template for my mother language
Yeah you can change it, But if you want us to change the template for you, you can create a customization order at https://support.omega/ac in General Query Section.
HI, any new updates on POS features: order/sale/invoice?
No new updates on POS feature, but if you are having any issue please let us know at https://support.omega.ac
Please help me with the mentioned questions. 1. Can we edit and delete the invoices here? 2. While downloading the CSV in sales and product it gives only 1st-page data, what we should do to get all the data? 3. Can we edit the invoice number?
1. No, You cant edit invoices and delete invoices. 2. The CSV is also dependent on start date and end date, it specifically give those information in given time. 2.1. You can change the backend code or make a customization order to us and we can customize it for you. 3. You cant update invoice number but if you want an specific number format you can place a customization order and we will do it for you.
For support and Query : https://support.omega.ac
Can you please list all the technologies – Thanks
Here it is
Frontend:- ReactJS
- Redux
- Tailwind
- NodeJS
- ExpressJS
- Prisma
- MySQL or PostgreSQL
Hi Team Do you guys give both front end and backend code ?
Yes, sir.
You will get both Frontend and Backend source code with installation and user guide.
Can you upgrade to Typescript version? It will be easier to mantain and transform
Not now, but we will think it in future, thanks for your suggestion.
I see that you have your demo installed on netlify, is it possible to show a guide for that
Only our frontend is deployed in netlify our backends are in cloud vps.
Hello regarding your invoice software, do you provide functionality within the software to to back everything up and restore?
We are sorry to say that we don’t have any backup and restore system.
Good Morning !
I am trying to start the free demo but it is not working well.
The User Name and Password are : admin
I am getting the message : “Incorrect User Name or Password”
Our demo sever is down ! We are working on it
The code was provided by your organazation is for lifetime? we can optamize the code by ourself? we can change the DB to MongoDB?
Dear sir,
You’ll get the code for lifetime and you can customise it if you want. Also you can switch to any other DB.
Thank you
hey, I have hostinger as a host, can I install the software on it?
Dear sir,
ERP OS can be installed in any VPS hosting from any provider. If you have Hostinger VPS server then you can install it. If you’re using shared hosting and cPanel then software can’t be installed there.
Thanks.
first i could reach login page but the default login admin admin did not work. now it wont even load the page it tells me error loading page.
I am trying to get customizations submitted to the support page and the website gives me errors. i contacted via whatsapp and response take too long and not helpful.
when can i pay so that I can get everything working?
Our support ticket is working correctly right now, It was a server related issue but now you can create support ticket.
And we will reach back to you soon.
Hello, I write already in support platform and no answer and now also here, because i would love to have some feedback.
Docker doesn’t wanna deploy and show error and i put also picture there and app is like this not usable. I would prefer to have some feedback.
Hello Dear,
We are sorry for the issue, our main server was down for 1 day thats why we couldn’t reach you. We have already replied to your support ticket.
hi team, im about to purchased the code but when i check your demo, its not showing all the features and functionalities mention in your documentation. is there a problem with your demo?
Dear sir,
There are no problems in our demo. Can you please tell me which features you’re not finding in our demo?
I’m getting an error when I try to create a suppport ticket via https://support.omega.ac/
We have tested the issue but from our tester and others end we are not getting any error. If you are getting error please contact through email. Thanks
Kindly reply my emails. You’ve been ignoring me for over 2 weeks. I’ve sent them with my email. (victor.kanyangah@gmail.com)
We have sent you emails, Maybe the email didn’t received cause of technical issue, we have sent you another email can you please take a look.
I purchase ERP-OS and i put now latest version download and all good with docking and all things and i come to localhost:3000 where i need to login and i provide like is demo because is written there and i get just white screen and not go forward, and i try on mozila and microsoft edge and is the same can you help me?
also i try to create ticket on the support site and say that my google account is not correct so i couldn’t go forward. Thank you.
Our support system is working fine, can you please check your frontend source code and there please add hompage” in package.json, if you still need support please contact at https://support.omega.ac and try with another google account.
When will be supported mutiple warehouses and branchs?
It’s coming soon…
when i was login as a staff i am unable to get dashboard data i am getting error
Probably Staff role has no permission for dashboard viewing. Add dashboard view permission to the staff. It’ll work.
