160 comments found.
Greetings When will we have a new version and new features?
I have to inform you of a problem:
1. Since your last support for me, the “refunds” email does not work, that is; It never reaches the customer after making the refund.
2. (Recommendation): See in future updates to be able to link smart locks with ViserHotel, AirBnB is using different types of locks for its guests, this helps, as in our case, to make our hostel autonomous. Please think carefully for future updates.
For now the script is great, it has helped us a lot to serve our clients. Please; Pay close attention to the lock recommendation if you can. Thank you so much.
Hi,
To keep our support system efficient and seamless and to keep your data safe and secure, we’ve developed an easy-to-use support portal for you.
Please open a support ticket here: https://viserlab.com/support
Our Technical team will assist you.
Regards
how to update new version message coming version 5.0 on the system
Hi,
To keep our support system efficient and seamless and to keep your data safe and secure, we’ve developed an easy-to-use support portal for you.
Please open a support ticket here: https://viserlab.com/support
Our Technical team will assist you.
Regards
Hi not able to create ticket in your ticketing system
what is the issues you are facing there
I am facing a problem that has been driving me crazy for days. I want to change the information in the emails that reach clients when they create an account, verify their email, make a reservation, etc. When changing the information respecting the tags or codes that are in eighth notes, the emails simply stop working. Does not send verification code or reservation email, etc. I have to leave it as you have done it for it to work. Check what is happening, we are doing everything well with a team of professionals and the emails simply stop working, please check.
hi, if you face any issues, please open a support ticket from the URL given, our technical team will assist you: https://viserlab.com/support
I reinstalled the script again, this time I will not do the translation from the es.json or en.json file because their translation system within the script is terrible. Your translation every time a word is added, the page is refreshed and it takes between 10 and 30 seconds for each word to refresh. Their system is very slow to update or change the language, try it for yourself, try changing the way you add words without pressing “submit” We waste a lot of time adding the language to our liking.
On the other hand, I will look after adding the language and test again and rule out that I have touched something wrong in the es.json or en.json files
pls shoot a video and sent to our technical team, who will assist you: https://viserlab.com/support
I already opened the support ticket, I can’t modify anything at all because the emails stop working, I gave you my ftp credentials and the website credentials, hoping for a prompt response.
Mister; Please attend to the support ticket, all the evidence has already been sent to you.
check responses there pls
Their support is terrible, they ask me to send them videos and I sent them, now they ask me for screenshots watching a video with quite a bit of evidence.
1. Translate the Script into my Spanish language the emails stop working, clients DO NOT receive verification messages, reservations, etc.That’s the only thing I’m asking for, everything works except that when you translate the site the emails stop working. Is it difficult to understand? Train your team to be punctual and attentive when we request assistance. We only waste time when these types of problems should not be occurring when we are paying.
I have already lost more than 1 week with my clients due to their poor support.
if you send videos there on ticket response then you should continue conversation with them there? why you come here to make busy another person for same issues ?
Anywhere in the world, support areas work unified, only you work in disarray. Organize your company, provide good service in all areas and do not be interested only in money and you will not have those types of problems. There are a lot of people here complaining because the support is poor, it only makes us waste time opening tickets when the solutions are absurd. Be organized.
we provide best support as we can. now if someone modify our codes, or comes to ask support when his support is expired or ask for modification by the name of support then we never provide them support. i think we are not wrong here
My support is current, no code modification has been made, no one has touched anything, its default files are on our server and the problem is: YOU CANNOT CREATE A NEW LANGUAGE, WHEN DOING SO, THE EMAILS DO NOT WORK. Is it difficult to understand? Your script has problems even when installing from the factory, carefully review the credentials that were sent to you and solve the problem. They were sent the credentials and they haven’t even logged in to see the problem. Review and see the problem with your own eyes. Support is active. Solve, don’t be a problem!
what was your ticket number ? let me know that, i will talk with our CS team
Ticket#154615
According to last discussion over the tickets, we found few issues arrising for hosting. and you told us that you will talk with ur server provider and solve that. when that task done, you will come back here and we will provide u support if needed
During booking request, having an account should be an optional. A guest should be able to send booking request without having an account. They can fill up a form and book just as one time.
There are no guest checkout facilities currently. still if you want we able to add for extra charges. more info Please open a support ticket here: https://viserlab.com/support
I have done. Including our chat screenshot too. I hope they reply soon with better decision.
Our tech team will assist you ASAP 
The reply is not encouraging. How will I be paying for almost $400 for just that.
Customization charge is a bit higher as that is only for you. We charge depending on the work we have to do.
That’s deadly high. This is something that surely will still be on your script. Guest checkout is a compulsory stuff to many hotel scripts.
This product has been meticulously crafted through the collaboration of our very own dedicated R&D team, drawing from comprehensive market research. Usually, we develop a generalized system for many people around the globe. You will get it exactly the same as we have shown on the demo and as we described on the item description page.
Now, you may have different and specific requirements to make your system better or match your business model. We can do that for you but that is subject to additional charges.
Before purchasing your booking solution I want to know if it’s possible to integrate the Tunisian payment gateway called “Konnect” because my client is in Tunisia ? Thank you.
API Konnect : https://konnect.network/en/services/api-info/
Hi,
We are selling ready codes here and you will get the same files as the demo has. Now, if you want to add any features there or wanna change anything then you may make those done from your end. unless you may hire any experts or you may hire us to make those done. all additional works under additional payments.
If you are interested then Please open a customization enquiry here: https://viserlab.com/support
Our Technical team will assist you.
Regards
Thank you for your response. Here is my ticket: [Ticket#658063] Tunisian payment gateway integration for ViserHotel – Ultimate Hotel Booking Solution
Let us check
How do you add guest information from the admin? And can you add an existing guest name search for bookings while adding new bookings?
No such features currently we have. we will try our best to add such on next updates if possible
is this same as: https://script.viserlab.com/viserplace/product/detail/19/viserhotel-ultimate-hotel-booking-solution
if not whats the difference. there last update date is dec 2023… i just want to see the change log there before purchase.
yes its viserhotel, what is the issues there ?
Hi, I would like to ask if there is a way one can view whenever the receptionist logins to the site, we are trying to keep track of everything that happens on the website
Hello,
Thank you for contacting us. All of our items comes with full source code. so you can modify as you want. you can add new features, apis, designs or anythings you want.
Please let us know if you need any more help.
Regards
Hello, I bought this script. I wish to do all customization on localhost before uploading to live server. After filling database details. I keep getting this error “Your Server is not Capable to Handle the Request”. How can i fix this error?
Hi,
To keep our support system efficient and seamless and to keep your data safe and secure, we’ve developed an easy-to-use support portal for you.
Please open a support ticket here: https://viserlab.com/support
Our Technical team will assist you.
Regards
I have submitted a ticket. no reply yet
Hello,
They are checking the issue. They will respond to you once they have more updates.
Please let us know if you need any more help.
Regards,
I am using this script. So far it works well apart from some initial issues I had with my server but the author helped to get them fixed quickly.
Some observations though.
1. I realized I cannot add my own page and input information I want. I am limited to what the script comes with.
2. There is no gallery page where I can upload pictures of my facility.
3. In configuring the room types, once you set the number of rooms for each room type, there is no way you can edit or delete the room number or room names as set initially assuming one made a mistake.
4. It will be good to have the banner section with slides
If the author can look at this observations and do something about it, it will be helpful.
Hello,
Thank you for contacting us. All of our items comes with full source code. so you can modify as you want. you can add new features, apis, designs or anythings you want.
Please let us know if you need any more help.
Regards
Hi,
Are you planning for an update to this script any time soon?
We have plan but not sure when
Can you customize this script for a multi vendor,if yes ,how much will it cost
Hi,
We are selling ready codes here and you will get the same files as the demo has. Now, if you want to add any features there or wanna change anything then you may make those done from your end. unless you may hire any experts or you may hire us to make those done. all additional works under additional payments.
If you are interested then Please open a customization enquiry here: https://viserlab.com/support
Our Technical team will assist you.
Regards
can you customize your script to be used by multiple hotels
Hi,
We are selling ready codes here and you will get the same files as the demo has. Now, if you want to add any features there or wanna change anything then you may make those done from your end. unless you may hire any experts or you may hire us to make those done. all additional works under additional payments.
If you are interested then Please open a customization enquiry here: https://viserlab.com/support
Our Technical team will assist you.
Regards
App demo looks broken (NaN in dates) is there an up to date demo ? thx
Pls check again, there are no such issues as i know. pls let me know with screenshots
Have you thought about including the restaurant module?
Hi,
We are selling ready codes here and you will get the same files as the demo has. Now, if you want to add any features there or wanna change anything then you may make those done from your end. unless you may hire any experts or you may hire us to make those done. all additional works under additional payments.
If you are interested then Please open a customization enquiry here: https://viserlab.com/support
Our Technical team will assist you.
Regards
Excuse me Is it support RTL languages?
Not currently
Hi ViserLab. i opened 2 tickets support. Until today no one response ?. i bought 1 year support. https://viserlab.com/support. Please response the ticket support !!
last day was weekend here, pls check the response now
Hi, i already bought this. but want to setup at localhost first. but i worry when it activated at localhost, can’t use at production (hosting site). can i get the tutorial for this ?
yes possible. no worries, just open a ticket if you face any issues later
Hi, The logo in the footer does not change and even the loading logo for viser does not change to my logo.
Kindly help me to disable this loading thing it’s annoying.
Hi,
To keep our support system efficient and seamless and to keep your data safe and secure, we’ve developed an easy-to-use support portal for you.
Please open a support ticket here: https://viserlab.com/support
Our Technical team will assist you.
Regards
How do i request a refund, system does not meet my specific requirements
talk with envato team
Is it possible to use payment gateway with 2C2P? Thank you so much and look forward to your message. Regards, Nai
Hi,
We are selling ready codes here and you will get the same files as the demo has. Now, if you want to add any features there or wanna change anything then you may make those done from your end. unless you may hire any experts or you may hire us to make those done. all additional works under additional payments.
If you are interested then Please open a customization enquiry here: https://viserlab.com/support
Our Technical team will assist you.
Regards
I referred online demo .. extra services adding doesn’t work properly can you please check it & can you integrate our payment gateway given from our bank?
if i buy this do you guys give support for any malfunctioning functions in this system ? because some features don’t support in the demo .. or before we buy it do we get trial version?
Hi,
Please open a support ticket here: https://viserlab.com/support
Our Technical team will assist you.
Regards
I need a Calendar on each room’s detail page where we can display in which Dates the room is available and what will be the price. Is is already available in you tool or can it be added? So that the User selects the checkin and checkout dates from Calendar when the room is free
Hello,
Thank you for contacting us. All of our items comes with full source code. so you can modify as you want. you can add new features, apis, designs or anythings you want.
Please let us know if you need any more help.
Regards
Can you help me to customizae the code? I can pay for it
Hi,
We are selling ready codes here and you will get the same files as the demo has. Now, if you want to add any features there or wanna change anything then you may make those done from your end. unless you may hire any experts or you may hire us to make those done. all additional works under additional payments.
If you are interested then Please open a customization enquiry here: https://viserlab.com/support
Our Technical team will assist you.
Regards
