23 comments found.
Hi! I would like to know if I can limit the spins in some way to only once/user/visit/email/phone number.
Thank you
Hi
We can add this feature in our plugin.
If you are interested then please let us know using this contact form:
https://codecanyon.net/user/xfinitysoft#contactLook forward to helping you.
Best Regards
XfinitySoft
Can it be customizzed such that users must by credit or have points to play
Hi
Yes, We can help you with customization according to your requirements.
Please contact us using this contact form to discuss further details:
https://codecanyon.net/user/xfinitysoft#contactLooking forward to helping you.
Thank You
Hi, my project is user spin the wheel at wordpress homepage (not woocommerce shopping cart), randomly get discount code or not, then different codes should be displayed each time. if the user wins a code, they simply go to the establishment with a screenshot of the spin or email received and request the discount manually, without having to buy online with woocommerce… is it possible to do it with your plugin?
Hi
Sorry for the delay in our response.
If you still need help then please let us know using this contact form:
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
May I please have a refund. Because this plugin is not doing what I want it to do and I wanted to use it for Black Friday and its few hrs before black Friday. I wont have enough time to work on it.
Hi,
Thank you for your message.
Related to your query, We have checked our plugin save function and there is no issue while saving in our plugin.
Also, you can simply set up our plugin for promotion using the documentation provided with the plugin.
But if you want then we can help you to set up or plugin on your website as well. You can simply contact us using this contact form.
https://codecanyon.net/user/xfinitysoftdotcom#contactBut if you still want us to refund then please send us a refund request using Envato support then we can process the refund.
Thanks
Regards
Xfinitysoft
Hi
I bought your plugin but when I do the configurations after I save, nothing is being saved. What is the cause? You help is much appreciated
Hi,
Thank you for your message.
Related to your query, We have checked our plugin save function and there is no issue while saving in our plugin.
Also, you can simply set up our plugin for promotion using the documentation provided with the plugin.
But if you want then we can help you to set up or plugin on your website as well. You can simply contact us using this contact form.
https://codecanyon.net/user/xfinitysoftdotcom#contactBut if you still want us to refund then please send us a refund request using Envato support then we can process the refund.
Thanks
Regards
Xfinitysoft
Hello, it’s a great product, is there a way to place the spinner using a shortcode? or what is featured in a specific section?
Hi There
Thank You for purchasing our plugin. Sorry for the delay, There were holidays in our country and we were off.
1- No, there is no way to place the spinner using a shortcode 2- Please describe in more detail ( what is featured in a specific section?)
Looking forward to helping you. Thank You
Thank you for responding, I would like it to only appear on a specific page, for example on the payment page so that when people copy the code they are already in the section where they are going to use the coupon. Thank you
Hi
We can implement the requested functionality, then you will be able to select the pages from the backend on Lucky Wheel should be shown.
There is a minor cost associated with it. If you are interested please let us know using this contact form : https://codecanyon.net/user/xfinitysoftdotcom#contactLooking forward to helping you. Thank you
Can you allow visitors to spin the wheel without putting in an email address?
Hi NikkiKit,
Thank you for showing your interest in our product.
With current features, plugin will not allow visitors to spin the wheel without email but we are open for customization.
please contact us via our profile and let us know if you needs to implement this feature.
https://codecanyon.net/user/xfinitysoftdotcom#contactThank you
Regards
Xfinitysoft
Good day
How do I go about processing a refund on this if available? My client needs it live but support is taking a bit too long for her liking.
Please advise.
Dear Valuable Customer,
Thank you for approaching us,
We apologize for being late in our reply.
you can ask support to add a refund request if you want otherwise we have to customize our plugin for rotate text
We are available for customer work, please feel free to ask if you want any kind of customization.
you can contact us using this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Is there anyway for me to change the text so that it is rotated like 45 degrees so it’s in line with the slide instead of straight at the top? My text isn’t fitting in at the moment.
Dear Valuable Customer,
Thank you for approaching us,
can you please send us screenshot which text are you talking about? and how would you like to display it.
Thanks
Regards
Xfinitysoft
Here is an image link explaining which text I am referring to as well as how I would like it to display: https://www.dropbox.com/s/9ym750vy7th5qj7/IMG_8760.jpg?dl=0
I have also noticed that before the spinner opens and after it is closed, it interferes with my mobile hamburger menu and the menu isn’t clickable. I have tested it on and off as the site has been up for some time now.
Kind regards
Dear Valuable Customer,
Thank you for approaching us,
We apologize for being late in our reply.
Unfortunately we can’t rotate text from settings penal, you may need developer’s help to do that. We have prefixed all the css so it shouldn’t interface any kind of element, well if any of your element interface please try to change it’s css class.
We are available for customer work, please feel free to ask if you want any kind of customization.
you can contact us using this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Whenever I try to save the settings, all of the plugin settings revert to default.
Dear Valuable Customer,
Thank you for approaching us,
please send us admin credentials and cpanel so we can check from our side if there is any issue in our plugin
you can send us credentials using this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
We have an employee portal. Users must sign in before they can see the site or your product. So for the optin we don’t need or want employees to enter their email address (or name).
The prize we want to give are something we call “Bucks”. Bucks are a coupon employees redeem to get a bonus in the paycheck.
Can we do these things with your product?
1. Auto fill the Name and Email instead of the employee filling the fields? Could we use “{user:user_email}” for example? 2. Send the prize to the winner directly from WordPress without using a a mail service (MailChimp)? 3. Use your tool without woocommerce?
Dear MADRIVER,
Thank you for taking interest in our Spinio. Currently we do not offer any of the requested feature, but we are open for customizations.
please contact us via this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Hello there,
I’m very interested in the wheel coupon plugin. I have a presale question, we have a woocommerce store and would like to run a promotion to encourage new user registration
When an user register on our woocommerce site, they will get 1 spin. The prizes will be woocommerce voucher codes for discount, free gifts etc.
Could your plugin do this, if not could you customize it? We can pay for the customization cost.
Oh btw does your plugin support multilingual (english and chinese)
Hope to hear from you soon, thank you!
Dear valuable customer,
Thank you for approaching us,
Currently multi language and user registration is not supported. We can customize it to handle your user registration requirement,
But multilanguage is not supported yet. If you want to customize our plugin specifically for you
Please let us know using this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
Are we able to use this spin wheel on a test site and a live site? 2 sites?
Dear Customer,
Thank you for approaching us,
Regarding to your query, you can use this plugin on your test site and live site but only one license will be used for both site
Thanks
Regards
Xfinitysoft
Very dissapointed. I thought it can be integrated with email services such as Mailchimp and collect emails, now I see that’s not possible?
Dear Valuable Customer,
Thank you for approaching us
Regarding your query Currently this plugin does not integrated with Mail Chimp but all emails are collected in back end with all data you can simply export csv file and then import this into any service you want to use.
But if you want us to integrate mail chimp service with our plugin we can do this for you but you have to wait till next update
Or you can this done urgently please contact us using this contact form https://codecanyon.net/user/xfinitysoftdotcom#contact we can start specifically for you but there will be extra charges includedIf you still does not want this plugin or you want refund then please send us refund request we will be happy to refund if this plugin does not work according to your requirements
Thanks
Regards
Xfinitysoft
Hey, thanks for the reply. I won’t be using the plugin at all since it doesn’t fit my needs, can you please refund me? It would be greatly appreciated.
Thanks
please send us refund request ask envato support regarding sending refund request
Thanks
I want Fortune wheel directly on the page not on pop up. How to do that?
Dear Valuable Customer
Thank you for approaching us,
At the moment Spinio will only show inside popup not inline to page. We can customise it for you. Please drop an email via contact us form
if you are interested . Kindly let us know through this contact form https://codecanyon.net/user/xfinitysoftdotcom#contact Thank you
Regards
xfinitysoft
I want Fortune wheel direct on the page not on pop up. how to do that?
Dear Valuable Customer
Thank you for approaching us,
At the moment Spinio will only show inside popup not inline to page. We can customise it for you. Please drop an email via contact us form
if you are interested . Kindly let us know through this contact form https://codecanyon.net/user/xfinitysoftdotcom#contact Thank you
Regards
xfinitysoft
hi, wanted to checkif you could honor the purchase on the black friday and cyber Monday discount of 50%?
Dear valuable customer
we have added 50% discount on purchase price. you can buy now 
thanks
Regards
Xfinitysoft
Is this plugin compatible with https://myCred.me ?
Dear Valuable Customer
Thank you for approaching us,
No, Our Plugin isn’t compatible with this plugin. we can provide customization, let me know if you need.
we can modify this plugin specifically for you. if you are interested . Kindly let us know through this contact form
https://codecanyon.net/user/xfinitysoftdotcom#contactThanks
Regards
Xfinitysoft
can the percentage be set to zero?
Dear Customer,
Thank you for purchasing our plugin ,
Yes for a single slice you can set probability to 0 (zero) but wheel will never stop on that slice
Thanks
Regards
Xfinitysoft
does this work on any website html and also does it work on Shopify?
Dear Valuable Customer
Thank you for approaching us,
this will work only with woo-commerce. Basically we have created an extension for wordpress which is dependent on woo commerce and you can use it only with wordpress
Regards
xfinitysoft