115 comments found.
If the customer name contains a ”.”, this is converted to an underscore in the subdomain. This naturally results in problems. Please convert it to a ”-” or leave it out and write everything together.
How can I now change the subdomain for the customer?
Thanks.
This happens only, if there is no active package. Then the user get another signup form…..
Hello,
Thank you for reaching out.
Your suggestion will be attented to in few hours.
We currently do not have an option to change subdomain as its derived from the unique tenant ID. You can reach out to support through support@perfextosaas.com to assist you further on this.
Can you please explain further this paragraph: ‘Then the user get another signup form’ ?
Thanks.
Hello, I am trying to update the plugin and I can´t update because I get the following error: “Support exipred 2024-02-19T02:26:05+11:00. Renew your support.” Can I get your help? Thanks.
Hello,
Thank you for reaching out to us and for bringing this matter to our attention.
We are pleased to inform you that the issue has been addressed and rectified. You can proceed to update to the latest version without the need for an active support subscription. We kindly ask you to retry the update process and disregard any support renewal notifications you may have received.
We apologize for any inconvenience or discomfort this issue may have caused you, and we appreciate your patience and understanding.
Thank you once again for reaching out to us.
Hi,
I’m having trouble upgrading the plugin. I have version 0.1.5 installed and have been trying to update for some time. it always complains that I have to send a .zip file, even though I’m sending RiseSaas.zip and it still doesn’t work.
Best
Hello,
Thank you for reaching out to us.
We’ve recently identified an issue with the previous version of the extension, particularly concerning updates on Windows systems. This issue pertains to MIME verification, and we’re pleased to inform you that it has been resolved in the latest version of our software. You can expect a smoother update experience without encountering this issue in subsequent updates.
To access the latest update, we recommend trying an alternative browser or utilizing a non-Windows PC. Alternatively, you can manually upload the module through your file manager and extract the RiseSaas.zip file into the ‘Plugins’ folder. As a precautionary measure, please ensure you create a backup of your data before proceeding with the update.
Alternatively, kindly send us your purchase code and admin login access to assist you with the update.
We sincerely apologize for any inconvenience this issue may have caused you, and we appreciate your understanding and cooperation.
Hey,
I want to purchase your product RISE CRM SaaS.
Is it enough that I purchase this product or do I need to purchase another product?
I am interested in purchasing the extended license.
Is there a discount coupon?
Thanks 
Hello,
Thank you for reaching out.
You need to purchase the RISE CRM first before purchasing this module. You can purchase RISE CRM here: https://codecanyon.net/item/rise-ultimate-project-manager/15455641
Regrettably we are currently not offering any sales at this time.
Thanks
What interesting features are on your roadmap? that are soon to be deployed?
Hello,
Thank you for getting in touch.
Our roadmap is primarily influenced by client demand, ensuring that we address the needs and priorities of our users. However, we’ve observed that the RISE CRM community is relatively less active.
Should you have any further questions/concerns/collaboration, please feel free to reach out through support@risetosaas.com
Thanks.
Basically meaning no interesting features on the horizon!
Well it mean to us ‘let us know what your needs looks like’ !
Thanks.
I was just curious. You mentioned on your landing page under the roadmap that many interesting features are yet to come. So I wondered what they were.
Thanks for your attention to the paragraph. Is updated !
Among earlier roadmaps are integration with cPanel and Plesk, module marketplace, subscription customization e.t.c
However, we believe more in guiding roadmap based on customer feedback/request.
Thank you.
Hi, will you be adding affiliate/referral same as in perfex to this ?
Hello,
Thank you for reaching out.
We do not have this planned at the moment, you can reachout through support@risetosaas.com to discuss about any possible way forward.
Thanks.
Can you provide caddy SSL setup for for custom domain
Today I am purchasing saas but reply me my questions
Do you provide support for caddy service setup for custom domain
Hello,
Thank you for considering our item.
Kindly read about what is covered in the support here : https://codecanyon.net/item/rise-crm-saas-plugin-transform-your-rise-crm-into-a-powerful-multitenancy-solution/47561452/support
For customization, setup and installation services, you can reach out for quote through support@risetosaas.com
Thanks.
Before purchasing I have questions can you help me setup custom domain SSL for telent in my vps caddy Server
Hello,
Thank you for considering our item.
Kindly read about what is covered in the support here : https://codecanyon.net/item/rise-crm-saas-plugin-transform-your-rise-crm-into-a-powerful-multitenancy-solution/47561452/support
For customization, setup and installation services, you can reach out for quote through profile form: https://codecanyon.net/user/ulutfa or through support@risetosaas.com
Thanks.
Initialization Error Invalid HTTP host provided: oasis_landscape.ecohexagon.com
this is the issue that im having. how to fix it?
Hello,
Thank you for pointing at this
The issue stem from underscore in the subdomain leading to failed hostname verifaction.
We pushed and update containing a fix for this issue. Kindly redownload latest file from codecanyon and update your server.
Your cooperation in this matter is greatly appreciated. If you have any questions or require further clarification, please feel free to reach out.
Thanks once again.
Hi, i have a problem with Rise SAAS plugin. First i install it on 20i.com servers, everything work well, i can add companies, but – their users, can’t login … websites like /name/rs/ – after login – show error,
so we change server for different. now we have a problem /name/rs – it’s not working, only on global domain we can login https://my.snakebill.com/
but https://my.snakebill.com/altuena/rs/ – not working…
I don’t know where is the problem, error log – ale the time, shows me same things. Can you recommend any server, where this soft is working ?
Hello,
Thank you for reaching out.
The module is expected to work with any server where RISE CRM works fine and the issue face is most likely a configuration issue rather than the server itself.
We suggest you enable debug mode and reach out to support@risetosaas.com with error screen to assist you further. You can also reachout with access to your setup and they can assist you in enabling debug and investigate the issue.
Thanks.
Hi,
The SaaS module is not working properly. The URL path created does not work for the client and url also have wrong path . Please see this loom video
https://www.loom.com/share/3f970c057a684b42b66364aed6111883?sid=256c8443-5a9a-4367-bdb6-b817b5fef77aHow can we fix it ? Need urgent support
Hello,
Thank you for reaching out to us.
It appears that there might be a configuration issue on your end. Although the URL generated upon clicking seems correct, it appears to be redirecting to an incorrect path.
If you have specific rewriting or configuration setups in your server files or .htaccess, kindly verify that they are correctly configured and not contributing to this issue.
We’ve noticed that your installation was previously located at crm.getyn.com. If you’ve recently moved to the new URL project.getyn.com, please ensure that all necessary changes have been implemented.
For further assistance, please feel free to contact us via email at support@risetosaas.com.
Thank you for your attention to this matter.
Hi do you have any file conflict with perfex crm, because we had perfex crm installed on crm.getyn.com previously.
None that we are aware of.
The redirection look more like an issue with a .htaccess file.
If you are still faced with the redirection issue, please send a mail with access to support@risetosaas.com and our team can assist you further.Thanks.
Hi, We have emailed you the details. Also, emailed you before but didnt get reply. Please check and let us know
Plus newly downloaded update also not getting deployed as a plugin. Right now using 0.1.3 verions by default and trying 0.1.5 verion to be deployed. Pleae help in this matter also.
Hello,
We replied your email.
Thanks.
Hi, We are unable to remove the modules like Leads, Contracts etc from the Dashboard view for clients. Emailed you the details. Please check
Hello,
We replied your email.
Thanks.
Hi,
I added the codecanyon file in the updates, with the license code, but I have the impression that the update is not happening. I stay at version 0.1.2.
How to do ?
Hello,
Kindly re-download the latest file from codecanyon (we made a patch update i.e 0.1.5b).
Upload to your setup.
If the issue persist, please reach out through support@risetosaas.com
Thanks.
you will help set up vds (ssl certificates and domains) when installing your module
Hello,
Thanks for reaching out.
We have describe on our documentation how to seup on vps wild card ssl and domain and we do not offer this as part of purchase service.
Thanks for your understanding.
A suggestion would sell well but if the price were more affordable and would even help to avoid the use of nulled versions.
Recently, we purchased your RISE SAAS plugin and trying to integrate it with our current RISE setup. During our implementation, we received another update on the SAAS plugin and we had updated that one as well.
Currently, we are facing a lot of issues in using the RISE SAAS plugin while creating new tenants. During debugging, we found the following few main issues that we are facing in the SAAS setup.
We are facing the following issues when creating and deploying a new company: 1. Column not found: 1054 Unknown column “settings” in the field list.
2. Syntax error or access violation: 1103 Incorrect table name ‘evhn_9_fwvl_12_pnql_12_mouu_12_sjwq_12_aws_s3_integration_settings’” 3. PHP code adds multiple prefixes in front of the table name when we will try to deploy after getting the 1st error.
Reference: https://massmobileapps.d.pr/i/6zS75s I request you to please look into this matter and provide the required assistance as soon as possible.
Looking forward to hearing from you.
Hello,
we replied your email.
Thanks
hello how i can make it to be active coustom client domain
Hello,
Custom domain handling varies with hosting.
Kindly follow this link general guide: https://docs.risetosaas.com/home/create-the-price-packages/ If you are running on VPS, you can see this too: https://docs.risetosaas.com/home/subdomain-and-custom-domain-using-caddy-web-server/you can give me your email because there is nothing wrong with the domain
???
you can reach out on support@risetosaas.com
What hosting package do you recommend for this software plugin?
Hello,
The plugin works on any hosting supporting RISE CRM installation. Best choice of choice will be based on business plan and expect number of tenants.
Thanks.
When will the Accounting plugin be compatible?
Hello,
Thank you for your inquiry.
The SaaS plugin is designed to seamlessly integrate with all standard RISE CRM plugins, including Accounting plugin by default.
If you encounter any issues when using the SaaS plugin with other plugins, please don’t hesitate to contact us at support@perfextosaas.com
Thanks
Hello, Welldone on a great script.
When’s the next update?
Kind Regards
Greetings, may I ask 4 what do these mean? They are found on the product thumbnail: SaaS DB Scheme, 3tenant URL ID
Hello,
We appreciate your inquiry.
To clarify, the module offers three distinct methods for tenants to access the instance. This can be achieved via the URL path (e.g., saas.com/tenantid/rs), a subdomain (tenantid.saas.com), or through a custom domain (tenantcustomain.com).
These versatile options are designed to ensure compatibility with a wide range of hosting configurations and eliminate the necessity of relying on Wildcard SSL certificates to initiate your SaaS operations.
Thank you.
