32 comments found.
Hi, the plugin does not offer a built-in feature to exclude specific products or categories from synchronisation. Can you add this functionality? Even with an additional fee ?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, Light speed does not allow the exclusion of the categories and products from he import or export.
Thank you
Does your plugin have the functionality to map custom fields from Lightspeed X Series to WooCommerce?
Hello,
Thank you for touching base with us and showing interest in our plugin.
We have tested our plugin with R (Series) and it works fine for X (Series). not sure about that because we have not tested our plugin with that.
Thank you
Hi,
I have a Lightspeed (X Series) POS, when I click the button to connect to Lightspeed POS (X Series) it redirects me to R(Series). Does it work with X series or not, if yes please send me the documentation.
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, it is not accepting the custom fields.
Thank you
But there’s not any option to connect with X series in the plugin.
Hello,
We have already mentioned that we haven’t tested our plugin with the X series, so there is no way to show the X series option in the plugin.
Thank you
Hello,
This plugin does not work as advertised for Lightspeed R series. Can we get a refund?
Thanks
Hello,
Sorry to hear that!
Please open a refund request and our concern team will proceed further. You don’t need to ask for a refund here or mention it as you have to open a proper request to claim a refund.
The Envato support team can also take care of it for you.
Thank you
hello,
can you please tell me WooCommerce Lightspeed POS Integration Plugin is working and scyh with Lightspeed Retail (R-Series) using with woocommerce properly. if yes so guide me propely and send me detail guide or video.
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes, the plugin synced with woocommerce properly.
Unfortunately, there is no video tutorial available. But once you purchase the plugin you can find the documentation folder in the zip file which contains all the necessary instructions.
Thank you
Would this plugin allow me to sync my lightspeed inventory for my store to the online store? For example if I have 5 books in stock and a person buys 1 book on the online store would my inventory in my physical store system show up as 4 books?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Would you please elaborate what is physical store inventory?
Thank you.
Do your plugin support for Lightspeed R series LEAN?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, we haven’t tested our plugin Light speed R series LEAN, so it is difficult for us to let you know either our plugin support that or not.
Thank you.
Do your plugin sync the products automatically when we add a new product to the Lightspeed POS?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, no there is no auto syncing available, you have to manually sync the new product with the Light speed.
Thank you
What are the version that you Support? Eg: X Series?
Hello,
Which version you are referring to?
X Series
I am going to buy the plugin but i am not sure whether lightspeed pos (x Series) will work on this URL: https://sbkit.vendhq.com/
Hello,
I don’t understand which Series you are referring to?
Thank you
Do your plugin support for Lightspeed Retail (X series) ?
Hello,
Unfortunately, we haven’t tested our plugin with the lightspeed retail X series.
Then what are version this plugin is working on?
Is there way to test the plugin first?
Hello,
Our plugin supports the Normal lightspeed version. Unfortunately, we cannot provide access to the backend demo of the plugin due to security reasons.
Thank you
Hello, Is it support WordPress network sites? I am trying to use this plugin for multi netwrok site. but it’s not working.
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, we haven’t tested our plugin with the multisite option but if you can explain the issue in detail then maybe we can help you resolve the issue.
Thank you
Hello,
There is no mapping of price available in the plugin. This plugin is simple and picks the base price at a time and no other price.
Thank you
Hi there, I have Lightspeed Restaurant (K-Series) POS, does your plugging integrate with that as well? And can receive orders automatically?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Our plugin is simple and it just syncs products and categories from lightspeed to woocommerce and for orders our plugin does not have that functionality.
Thank you
Hello,
I am considering buying your product but was wondering if it integrates with Lightspeed Kounta?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Our plugin works with the Lightspeed POS and unfortunately haven’t tested our plugin with Lightspeed Kounta.
Thank you
Hello,
I purchased your plugin to work with a website that we want to integrate with our Lightspeed POS. I assumed it worked with all Lightspeed POS systems, but I now realise that it works with their original Lightspeed retail POS and our LightSpeed Kounta POS is not compatible with your plugin. Unfortunately, there has been a bit of confusion because of the naming LightSpeed use for their various POS solutions. I was totally caught by surprise with this, as I had no idea they were distinct.
Apparently, Lightspeed Kounta POS actually uses a completely different API to Lightspeed Retail POS.
Since I am not able to use the plugin can I please have a refund?
Hello,
Sorry to hear that!
Please open a refund request and our concern team will proceed further. You don’t need to ask for a refund here or mention it as you have to open a proper request to claim a refund.
The Envato support team can also take care of it for you.
Thank you
Thank you.
Sure
What is the correct Redirect URI? http://prntscr.com/105qz2d (when I added ?wc-api=auth I got a “-1” return after authentication) 404 error on /oauth2/authorize
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
hi guys, it’s been over a week now and I am still unable to use your plugin. I have provided all the details to FTP, access to WordPress and still nothing. Please help resolve this asap or refund our purchase. So far your support is very bad. I hope to hear from you soon.
Hello,
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
I have sent the refund request as you are unable to help resolve the issue. Please accept it.
Ok our concern department will check and response to your reqeust.
Have a good day
Hi, I have a question before buying this plugin. I’m using Lightspeed HQ Retail to sell products in my store directly to the customer. If I install the plugin to export my products to woocommerce and start selling this products online, when someone buy one of my products on woocommerce, the # of items will sync automatically in Lightspeed HQ as well? Example: There’s one product item left in the store sync with woocommerce. If someone bought that product online then will be no product left (0 items left). After selling that product online… If someone enters the store physically and reach for the same item, Lightspeed HQ will tell that the product has to be (0 items left).
Before buying this plugin I have to make sure the products that we sell will sync in real time between Lightspeed and woocommerce.
Thank you for your advanced support!!!
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, our plugin will not sync the products in real time. You have to sync the products manually.
Thank you
Hello. I noticed that the plugin has not been updated for some time. Are there any reasons for concerns regarding same?
Also, I’m looking to purchase the plugin for a project; what happens should the plugin not work as expected?
Hello,
Thank you for touching base with us and showing interest in our plugin. Apologies for the delay in response
We can update our plugin when there will be generic issue reported as there is no issue reported and it is working fine.
Please elaborate your expectations so we can understand it better and respond accordingly.
Thank you
Hi, I saw your plugin and found it very interesting. However I have a doubt:
- Is it possible to manage different currencies / boxes in your plugin? (My client receives in dollars, pesos, reais and euros. How can I control this? Suggestions?)
- Is it possible to manage multiple stores for multiple stores?
My customers pay in cash with various currencies (pesos, reais, dollars, euros) for a product that is in pesos in woocommerce;
For this reason he has different boxes, box in dollars, box in weights, change in dollars, change in reais;
Is it possible to use a plugin like “multi currencies” that allows this? Most CRMs have separate boxes; Does yours have?
Hello,
Thank you for touching base with us and showing interest in our plugin.
it will be automatically added into the lightspeed default pos currency
Unfortunately our plugin work on a single store at a time.
Let me know if you have any further questions.
Thank you.
You can synchronize your WooCommerce products with lightspeed to manage the inventory on both systems. For example, if the order is placed on WooCommerce then stock inventory is updated in Lightspeed POS as well and vice-versa.
Do u mean this sync is not automatically? Has to be done by manually clicking individual product? Can u add a cron function otherwise it’s not useful.
Hello,
Thank you for touching base with us
We appreciate your suggestion and will try to add this in our plugin. once the plugin is updated to oauth 2.0
Regards
thank u for ur reply. Yes, I’m struggling on this plugin. I saw there was a lightspeed integration plugin from woocommerce market but didn’t know well and then found yours. The problem now is if urs could get inventory sync automatically, and then it would be a great solution. Do u have any of ETA?
Hello,
ETA depends on developers availability so we can’t tell much but for sure it will take more than 2 months from now.
Regards
do u guys have a plan to support brands sync? the woocommerce one doesn’t support that
Hello,
Unfortunately our plugin doesn’t also support brands sync.
Thank you.
Hello, I have pre-sale questions: 1. Why hasn’t the product been updated? Is this item still supported? 2. Is synchronizing in real-time? So when a item is bought in Woocommerce store, will this automatically synchronize with Lightspeed POS and vice-versa?
Hello,
Thank you for touching base with us and showing interest in our plugin.
1- Yes we are working on uigrading this plugin and it will take time.
2- No there is no automatic synchronization.
Let me know if you have any further questions.
Thank you.
Thank you for the reply. For synchronisation: Can this be done by clicking one button for the entire products range, or do we have to synchronize each product separately on the specific product pages?
Hello,
You have to synchronize products separately.
Thank you.
To make sure i understand correctly:
1. after someone purchased an item i have to login into WP dashboard, go to the specific product and then click on the synch button? And i have to repeat this for every single products that has been purchased?
2. And does this mean that when a product is bought inside the “brick store” i have to synchronise the same way: login, go to single products, click sync.
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes you have to sync the products manually.
Thank you.
I’m interested in this plugin but I see that there hasn’t been regular updates. And the last updates dates from almost a year ago.
Is this plugin compatible with the latest version of WooCommerce & Wordpress? And will this plugin be updates when needed?
Hello,
Thank you for touching base with us and showing interest in our plugin.
We are working in upgrading our plugin and it will take time.
Our plugin is compatible with Woocommerce and Wordpress.
Thank you.
Sorry if it says this somewhere I can’t seem to find it – does this do real-time or near-real-time syncronization?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Please elaborate your question more so we can understand and respond accordingly ?
Thank you.
I have a few pre-sale questions.
1. I’m just wondering if the plugin is working properly and the customer service is good before purchasing it?
2. We have a Shopify website that the products are there manually. I just wanted to ask you what would you recommend if it needs to transfer the product from Shopify to WooCommerce then start to sync from LightSpeed Pos or we should just transfer the orders and users from Shopify to WooCommerce, not the products, then sync and transfer the products fresh from LightSpeed Pos to WooCommerce?
3. is the plugin updating constantly and working with the new version of the woocommerce?
4. is it one way syncing from LightSpeed Pos to WooCommerce or both way?
5. does it transfer the images too?
it’s been three days with no response. Is it normal or I should still wait?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Apologies for the delay in response.
Unfortunately this won’t work out.
Regards
