63 comments found.
Hello, I’m trying to use my purchase code but I’m getting an error: The purchase key is not valid for this product. I tried resetting it through the support website without success, I tried contacting them but that also gave an error.
Hello.
Please ensure that the proper key is being used. Thats an error shown upon failed validation.
The key is correct, it’s even registered on the support website, but when trying to reset it, it also gives an error.
Please contact our salesteam using our profile’s contact form and include all sensitive information, so our engineers can advise.
OK, sent. Tks
Hi this theme will work client side also? Thanks
HI, I saw the theme client side right now. Please forget my previous request Thanks
No worries! Thanks
hi, i check your demo i like the them but it does not seem adobtie in mobile view, are you planning to fix tthis ? https://postimg.cc/nCwxFKcw
Our theme works just fine – you are facing issues because you are checking it from a desktop, using responsiveness tools that simulate a real mobile.
Here’s the actual mobile view: Screenshot
Using Perfex standard, you can slide the left side menu away and hide it, giving the user the full page to work with. This theme, doesn’t seem to include that feature. With this admin theme installed, am I stuck with the left side menu at all times?
Hello.
Our theme works in the exact way that can be previewed in the demo website. What you see there is what you will get.
Sample login credentials are missing also does not show any options to change colour etc.
They can be found at the demo preview page.
Colora can be changed directly from the stylesheet (Css) files.
can I use this on SAAS
Of course you can.
How do I customize the theme like changing the colors? and logo? My logo has disappeared after installing the theme
Please raise a support ticket within support area – our technical team will help you with those.
Yes I I just done that, thank you
HI there is a bug, when clicking and selecting anything from drop down (Leads. status etc) the section becomes while and non readable
Hello.
Can you please raise your issue within a support ticket? Our operators will help you with it.
Raise the ticket , check it on your demo , do any thing with the customer/lead / etc when you select any data from drop down it becomes invisible. Please fix and release an update. I feel cheated as i purchased the theme and can not use it my team hate this bug because when selecting value from drop down they can’t see whats being selected. Very disappointed
That has been already fixed.
Thanks for quick turn around, highly Appreciated
No thanks needed – thats why we are around for.
Hello, just bought it, but when I press activate button, it returns page 500…. does this plugin compatible with the newest perfex??
Can you please create a support ticket so our engineers can troubleshoot your installation?
is the bug fixed?? login bug
Hello.
Our theme contains no bugs. Please open up a support ticket inside the support portal in order to have your installation investigated for potential issues.
Hello.
We cannot help you at your potential local issue through the comments section – Please open up a support ticket inside the support portal in order to have your installation investigated for potential issues.
hi, the admin login text is white or not visible.. how to fix?
Hello.
That shall not happen. Please open up a support ticket inside the support portal in order to have your installation investigated for potential issues.
please explaine where to check the settings about it.. its weird fresh install both
any news?
Hello.
Our demo contains no white login text: https://prnt.sc/lZjD7wTx-5jQ
Please open up a support ticket inside the support portal in order to have your installation investigated for potential issues.
on all computers/phones we dont see the email and password like your screenshot so mybe its your cache memory
is there a fix?
Please open up a support ticket inside the support portal in order to have your installation investigated for potential issues, as previously suggested.
Hello.
You keep commenting onto this item’s area asking us to technically help you, something that can be exclusively done through the support portal of the item, as per this item’s support rules. Your comments will be moderated by Envato team, as they fall outside of the comments area scope.
While we do understand the fact that your support expired – you need to respect the marketplace’s rules and purchase a support renewal if you want to raise a support question.
Thats not a optional step though, you can skip it, however, you are not supposed to expect technical answers in this comments area which is handled by our sales team.
Thank you for the understanding.
hello i have problem after update lastest version when toggle sms option yes / no (active or no ) it doest work when return to default theme it works
Hello.
That shall work fine – Please open up a support ticket inside the support portal in order to have your installation investigated for potential issues.
hello I need to reset my license trying to access the support portal but doesn’t work can you make it from your end
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
hello, please reset my license
Hello.
You need remove the files from the current installation, in order to avoid license lock during activation under a new instance/domain.
Once you do so from the old URL, please use the Licensing Flush tool ( its link can be found on the bottom left of New Ticket Creation link: https://themesic.com/support/ticket/new ), in order to have your license resetted through Envato Licensing API.
You will be able to activate the license at the new instance now, but please ensure that it is not active in any other instances, as that will trigger a new license lock.
hello, i do flush my key at the supportsite but i can’t use it again.
any idea, why?
Im not sure whats the exact issue there. A support operator needs to investigate the issue you face locally.
A flushed key can be used in new installations with no issue at all.
Welcome!
Can I ask that my license be active for the domain client.wingedas.com ?
I changed the site and I have a problem with the license code
You can flush your license key through our support portal, without an active support pack.
On themesic.com? If so, I can’t create a new help topic.
You dont need to create a new topic and you will not be able to create one, as your support pack is expired.
Please log into support area and click the flush licensing tool.
Where is the technical section where I could log in?
This is the first time I have this situation and I need help.
Every CodeCanyon item contains its support policy in the support tab of its salespage. You need to click there and then log into support area, so you can find all available options for help (flushing your license is one of them)
I have the same issue as TeamEvo. The module randomly gets deactivated. This only happens to this admin module. Please fix this.
Hello.
Modules get deactivated in case of a failed license verification through Envato API.
Please ensure that your license is beign used at a single instance only. If there’s a firewall or other factor, preventing the communication of the module, you are highly advised to add an exception for your Perfex CRM instance.
Thanks for your reply. Our licence is only used for one instance. When i activate and add the license then it works fine. After a week or sometimes a month the module gets deactivated and the licence is removed. As mentioned it does not happen for other modules i have bought.
I see.
That needs investigation by our support team.
You are highly advised to open up a support ticket so our engineers can check out whats wrong at your module.
If you dont want to renew your support plan, thats fine – you can have your hosting provider team to check for related blocking factors like Firewall blocks etc that prevent communication with Envato API.
Hi, I couldn’t create a new ticket because I couldn’t find the button in my dashboard for creating a new ticket! Anyways, we realized the module randomly became deactivated by itself from time to time. Do you have any suggestions on what thing causes this issue? ( there are no other plugins, and we only use yours) thanks
Here’s the URL to create a ticket: https://themesic.com/support/ticket/new
Thats a technical question and its sales here – Im afraid that only support operators can answer it.
latest Perfex give error with this module please update ASAPPPP
Hello.
There is no error in our theme, using latest version of the theme.
If you face any issues in your local install, kindly open up a support ticket.
CSS are broken in 3.0.3 and support take ages to reply
Hello.
Please ensure that you are using the latest version of the module.
This item is being supported according to its support policy ( turnaround time of 1 business day replies ).
I have already wrote a ticket my ticket id: 33129. Hope it will be fixed asap
Support team will get back to you then, please bare with them for a reply, under working days/hours.
