262 comments found.
Demo APP, unable to log in.
We do not have such issue yet but definitely we will check and if we will get any issue we will solve as soon as possible.
showing this error https://ibb.co/6FckpYh
Please check the documentation. We explain in detail in our both system documentation. Just remember one thing when you set the system key in your app put forward slash (\) before the $ sign
your system key accepts a string and the key you give is in characters, what should I do?
Please check the documentation. We explain in detail in our both system documentation. Just remember one thing when you set the system key in your app put forward slash (\) before the $ sign
APPLE REJECTED THIS APP BECAUSE THE AUTHOR WON’T ADD DELETE ACCOUNT AND SAID THEY MAY CANCEL THIS APP. ESHOP SELLER APP HAS SELLER ACCOUNT DELETION INCLUDED IN THEIR APP. THIS IS REQUIRED BY APPLE FOR APP APPROVAL!!!! SO THIS IS USELESS IF THIS AUTHOR WON”T ADD THIS TO THE SELLER APP AS THEY SAID THEY WILL NOT DO IT BUT RATHER REMOVE THIS APP!!! THAT”S NOT SUPPORT
Yes, it is required if registration option then delete option must be given. So, we are thinking to remove the registration option from seller APP.
That won’t solve the issue because the app still show user’s information Apple will reject it again. Any application that has username info or user login Apple considers that as collection of user data and require you to have a delete account information process
It will be solved. We know the how apple handle this. Don’t be worried about this. If a user will be deleted then how you will manage the other’s related subject as like club points or wallet balance or else?
Ok thank you my store and customer app are live on the we and in stores so I’m waiting on the seller app to fully launch
Thanks for understanding.
Any updates on the update for the seller to get approved by Apple?
Yes. New update will release soon.
How soon please give me a date if possible because I can’t launch without this as I already promoted this feature of a seller app so I am very much delayed. Thank you
Within the next we will try our best to release.
When is the next update I need to release this app in the stores very important!!!!!
Please check the update.
Ok so now what should I tell Apple in the review?
Now there is no registration option. So don’t need account delete aption.
Apple rejected App due to no delete account? You said 10 months ago you would include this…. When? Please provide update immediately thank you
Guideline 5.1.1(v) – Data Collection and Storage
We noticed that your app supports account creation but does not appear to include an option to initiate account deletion.
Apps that support account creation must also offer account deletion to give App Store users more control of the data they’ve shared while using your app.
Next Steps
If your app already supports account deletion, reply to this message and let us know how to locate this feature. If your app does not support account deletion, revise your app to include an option to initiate account deletion and delete all user data you are not legally required to retain.
If you are unable to offer account deletion or need to provide additional customer service flows to facilitate and confirm account deletion, either because your app operates in a highly-regulated industry or for some other reason, reply to this message in App Store Connect and provide additional information or documentation. If you have questions regarding your legal obligations, check with your legal counsel.
Keep these requirements in mind when updating your app to support account deletion:
- Only offering to temporarily deactivate or disable an account is insufficient. - If users need to visit a website to finish deleting their account, include a link directly to the page on your website where they can complete the process. - You may include confirmation steps to prevent users from accidentally deleting their account. However, only apps in highly-regulated industries may require users to use customer service resources, such as making a phone call or sending an email, to complete account deletion.
For this please copy your same comment to our support zone.They will assist you accordingly and if it will be necessary for another update they will do that too.
I have submitted and my customer app is live in the app store so I need this fix / update ASAP. This should’ve been an option on the web version already
Yesterday and today is weekly offday for us and also from item comment section it’s not possible to proceed item support.That’s why I requested you for make contact to support zone from here http://support.activeitzone.com
Yes I have submitted to support…. Please have them reply
What is your item support no?
Here’s my support #172837 It’s been 3 days on this ticket but they have responded on another ticket I had
We are so sorry for your waiting. I sent it to support team with high priority they will assist you within 24 hours in maximum.
Support says they may remove the seller app this is causing a big headache with Apple and I have already launched the customer app and only chose your app because it had a seller app that now I’m being told I can get approved and support doesn’t want to put account deletion or at least the ability to send a message to the admin from the app to request account deletion. If this app can’t get approved by apple because of your failure to want to add the required account deletion feature I want a full refund for all the apps I purchased to use this APP CMS, Seller and customer app immediately!!!!!
I am not contacting support anymore have this fixed or refund now!
Hopefully from our next version we will find a solution for that issue. It’s not easy way that we give the delete option. Do you have any idea what will be happened if we give the delete option where seller’s may have thousand of products with thousands of orders, at the same admin commission is also matters? So we may remove the registration option from the seller APP.
Any update on the seller app? I need to launch
We are working and soon we will release update on it.
@mediakliqco I’m assuming you’re testing locally that is why. it works fine. Unless it’s regarding flutter downloader you have to follow requirements from here https://pub.dev/packages/flutter_downloader author always forgot to mention them
although many features from the web still missing…it’s taking too much time
.
App crashes on ios but works on android:
(lldb) 2023-09-24 20:25:34.524429-0700 Runner18877:2600736 Using the Impeller rendering backend. Warning: Unable to create restoration in progress marker file database path: /var/containers/Bundle/Application/6915F686-A913-4B29-A328-53D730C24A8A/Runner.app/Frameworks/flutter_downloader.framework/FlutterDownloaderDatabase.bundle/download_tasks.sql AllFilesDownloadedMessage: All files have been downloaded startBackgroundIsolate [VERBOSE-2:FlutterDarwinContextMetalImpeller.mm(35)] Using the Impeller rendering backend.- Assertion failure in -[FlutterDownloaderPlugin startBackgroundIsolate:], FlutterDownloaderPlugin.m:152
- Terminating app due to uncaught exception ‘NSInternalInconsistencyException’, reason: ‘failed to set registerPlugins’
- First throw call stack: (0×18bfd8cb4 0×18506c3d0 0×18676254c 0×10552389c 0×105528ed4 0×10552bf0c 0×108af272c 0×10854cb80 0×19349e320 0×19349feac 0×1934ae6a4 0×1934ae2f4 0×18c067c28 0×18c049560 0×18c04e3ec 0×1c756435c 0×18e3daf58 0×18e3dabbc 0×10407d370 0×1ab580dec) libc++abi: terminating due to uncaught exception of type NSException
- thread #1, queue = ‘com.apple.main-thread’, stop reason = signal SIGABRT frame #0: 0×00000001caf95578 libsystem_kernel.dylib`__pthread_kill + 8 libsystem_kernel.dylib`: -> 0×1caf95578 <+8>: b.lo 0×1caf95598 ; <+40> 0×1caf9557c <+12>: pacibsp 0×1caf95580 <+16>: stp x29, x30, [sp, #-0×10]! 0×1caf95584 <+20>: mov x29, sp Target 0: (Runner) stopped. Installing and launching… 34.9s Error connecting to the service protocol: failed to connect to http://127.0.0.1:58191/Zgz2P3KBvFo=/
Please come to the support ticket.
@zakblack Thank you my friend that worked
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While logging with google or with any social site , put loader as of now no loading option showing
Do you purchase this item yet?
Not purchased yet , but looking out for it
If you do not purchase the item then your social media login will not work from demo. After your purchase you can insert social media login settings data from configuration section of admin panel. After that you can use social media login properly.
put loader also while logging in
Thank you for your suggestion
Seller app requesting to set starting bidding price when using auction addon
no field to set starting bidding price
Thanks a lot for your suggestions. We will check and try to implement in our future updates.
Add all the functions of the seller in the seller app otherwise you have to use the web version even after using the seller app such as the very important pos option.
Thanks a lot for your suggestions.
It would have been better if the push notification system was enabled in the seller app.
Thanks a lot for your suggestion.
Hello sir Reply my ticket 172190
Okay.
please replay my ticket 172164
Replied to Your ticket please check and send us valid informations.
Reply my Ticket 172174
Please check your ticket. Already replied to your ticket.
When can we expect POS and notification and the search bar product
We are not sure about the time.
Have you at least started working on them ?
Not yet.
Disappointing as usual. it’s like you’re doing it on purpose delaying things that matters.
Just updated the seller app last week. Thanks.
This isn’t a valid argument because there were multiple updates before that, you know this is very much needed and was requested over months from multiple customers. the worst part it wouldn’t take you more than a week to do so.
Please Add Search Option, It’s Very Important.
Search option for whom?
Example : A seller has 500 products added but when going to find and edit a product from the seller app it will take a lot of time so search option is very important.
Thanks a lot for your suggestions.
Hello i have submited the App to the Playstore since 7 and i’ts in review since that i’ts normal?
Yes. Its normal.
Why that?
It’s google play store privacy policy. You can contact with google support team
When is the new update?
New update will release within couple of days.
- When validation seller vendor we cannot add or select any file to upload there is only dropdown showing I’m assuming this is not finished
- The Google Map autocomplete textfield still does not load suggestion despite properly configured
- Lots of files still not translated hard coded so every time you release update I have to manually change them again this is lazy work
- We’re still waiting for POS and notification please put a priority on this !
1. Can you send us a screenshot? 2. If possible we will check it. 3. We are fixed almost every translated languages. 4. Yes, we have plan on that.
1 – Here is screenshot https://prnt.sc/FYGCbaLYqjwZ
Actually I’ve just realized the logic you have done on this (on both app and web) isn’t understood logic or complete. For example “most” company require anyone who would like to become a vendor to send ID and some document attesting that their really own a store this keeps a trust and avoid any fraud. this would legit take you one day to implement.
2 – “If possible you will check”? this is already implemented it should be working.
3- Almost. Not all. and I mean in all the other app as well client app, delivery app, and seller app.
Thanks.
Do you have support (with charge) to install flutter app and publish on mobile app market?
Yes. To discuss about your app configuration and installation support please send us support ticket through the link http://support.activeitzone.com/ .
