535 comments found.
Do you support crypto?
Hi,
We have a separate plugin for Crypto – https://codecanyon.net/item/massive-cryptocurrency-widgets/22093978
Please have a look and feel free to reach us if you have any further queries, Thanks.
Any update on why your plugin is causing issues with the load?
There are a lot of CPU/Memory spikes on my server when your plugin is enabled.
here is also another commenter that you ignored about that topic.
””3 months ago Flag hello,
our website is again going down due to load caused by your plugin when we disable the plugin site works well can you pls fix this.”“
Can you please address this issue as its seemingly NOT fixed? When will it be fixed as this makes the plugin unuseable for me as it puts a great strain on my server and takes too many resources.
I just bought this plugin and I have two questions.
1. How do I change the time format? We want to use 24:00 instead of am. and pm. So for instance right now it shows 1:00 pm should be 13:00. We have 24:00 time in the settings for the website.
2. When a stock goes down how can we display a – symbol before the numbers? So for example -2,37 % or -3,80 USD. Right now it only shows green text when the stock goes up and red text when it goes down but no – symbol.
Hi,
Thanks for choosing our product. Well, we agreed the options you have asked for would help increase the value of the widget, but currently, we don’t have this.
We will add this to our dev road map and we will try to implement them in the next update.
Feel free to reach us if you have any further queries, Thanks.
Ok, then we can’t use your plugin. How can we request a refund?
Hello? Since the plugin doesn’t offer those options and I can’t use the plugin without those options. Can you do a refund?
Hi,
We are working on an update for the features you have asked, 1. 24H format in charts 2. Add High and low symbols to the suitable widget areas
We will launch the update this month, we kindly request you to wait for the update.
Thanks.
I have a postsale question. I am unable to display company names for stocks, how can I fix this? For some stocks it works (such as Apple) but then for others it doesnt (such as Mcdonalds – to name one of hundreds).
Hi,
Please fill out a support ticker here – https://blocksera.ticksy.com/tickets/, we will assist you from there.
Thanks.
I am unable to as my support has expired and I do not want to extend it. Please can you provide me with an email instead and I can send my purchase code via that to confirm my purchase.
Sure, you can write to us at support@blocksera.com.
Please share a test URL to check the issue and share some screenshots of your widget configuration.
Thanks.
will it work for? Dhaka Stock Exchange Bangladesh
Hi,
We are using Yahoo finance API, which supports 90+ global exchanges including forex, commodities, and crypto
You can check available stocks here – https://finance.yahoo.com/ and you can also confirm it with our search widget here – https://stockwidgets.blocksera.com/search/
Let us know if you have any further queries, Thanks.
Hi, I have a pre-sales question. For the Card option, are the designs fixed as per the examples on your website? I would like the following data on a Card: shares in issue, total trading, Open, close, day high, day low, day volume. I see most of these split across 2 designs in your examples… Do you have a demo wordpress install that I can check out and do you offer a refund if the requirements can’t be met? Thanks,
The demo site has all the designs of the card and the possible data can be shown in the card widget.
Unfortunately, we don’t have an admin demo for you, the widgets were reliable and customizable you can have data available in other widgets in any type of widget with some customization but the data which is not displayed in the demo is not available
Let us know, if you have any further queries,
Thanks.
I have a presales question, let say im developing the website on a test domain, can the license be transfer to live domain after the development is done?
Yes, you can do that.
Let us know if you have any further queries, Thanks.
Can’t i display 2 element in same page ?? It doesn’t work.
Hi,
Did you mean widgets, You can add multiple widgets on a single page.
Please fill out a support ticket here https://blocksera.ticksy.com/, with some details to check. Thanks.
We’re getting a message that “Asset has been delisted/removed”. This message occurs for all stocks selected. We are using the latest plugin version as well as latest WordPress. Please advise
We have replied to your support ticket, we will continue further discussion from there.
Thanks
Im receiving an error message “Asset has been delisted/removed”
We have replied to your support ticket, we will continue further discussion from there.
Thanks.
Hi, does it support intraday live charts?
Hi,
Live data update is not avaialble with the plugin for now, let us know if you have any further queries.
Thanks.
Hello, Is it possible to add message board to each ticker?
Thanks
Hi,
Customizing the widget content is not available in the plugin currently.
Let us know if you have any further queries, Thanks.
Everything is working fine but the Chart is not loading properly…. it shows only loading and loading.
hello sir/mam this code only availble in usd or showing charts in different language like inr i like to buy this code but i want surety this code also availble in inr currency
Hi,
Apologize for the delay, yes you can change the currency to INR in the widget config.
Let us know if you have any further queries, Thanks.
hello sir this code available in inr currency or only showing charts in usd?
Hi,
Apologize for the delay, yes you can change the currency to INR in the widget config.
Let us know if you have any further queries, Thanks.
Hello. I have three questions for you. My WordPress is https://www.todayatapple.co.kr/
1. The date is displayed in Korean format on the chart. Can I change the date format to US calendar format?
2. Can I remove/hide the Stock title by editing the CSS? I am using Child Theme, so I am free to modify CSS.
3. All values of Volume are displayed. It currently comes in 61,172… format, can you shorten it to 62m?
Thank you
Hi,
1. Please check the currency option in the chart widget, you might have configured Korean currency in widgets settings or in general settings.
2. Yes, expect the chart widget you can add custom css to modify the appearance.
3. Currently shorten is not available with text shortcodes, we will take this as a feature request and try to add the option in our next update.
let us know if you have any further queries, Thank.
hello,
our website is again going down due to load caused by your plugin when we disable the plugin site works well can you pls fix this.
Hi, temporary API shortage has occurred, which is fixed now.
again same issue my site is down becasue of the plugin why cant this be fixed…
Hi can i please get a refund for this plugin. It does not work for me. “asset has been delisted / removed ” this is irritating i am at the latest plugin version. Please refund me I just bought it less than 24 hours ago and I don’t want to use it anymore.
Hi, temporary API shortage has occurred, which is fixed now.
Hi, Local stocks in KSA, UAE, GCC countries supported?
Hi,
We are using Yahoo finance API, which supports 90+ global exchanges including forex, commodities, and crypto
You can check available stocks here – https://finance.yahoo.com/ and you can also confirm it with our search widget here – https://stockwidgets.blocksera.com/search/
Let us know if you have any further queries, Thanks.
RTL supported? Translation supported? should i have Yahoo API, or its within the plugin?
Yes, Translation and RTL are supported.
For translation, you can use any wordpress translation plugin like Loco Translate.
About the Yahoo API, you don’t need API creds, let us know if you have any further queries.
Thanks.
I want to use the Search widget I don’t have ideas on how to link stock pages please guide me. I read the documentation properly but didn’t have ideas properly to place and use…
Hi,
Please enable the “create virtual page” option in the settings page and make you have configured the URL option in the same settings page.
And here is the screenshot of the config page in settings – https://docs.blocksera.com/wp-content/uploads/sites/8/2021/03/create-virtual-pages-1536x794.png
if you have any further queries, please reach us here https://blocksera.ticksy.com/, with a support ticket.
Thanks.
