349 comments found.
Does the scripts offer user paid subscription?
Yes, this option is available.
Is there a demo I can view? I tried the one you have and the page won’t load..
Of course, here we go: https://helpdesk3.com/demo/operator/
Page tells me login information is incorrect.
You just need to press login, nothing to enter.
your demo for operator does not work. – Incorrect Username or Password
Thank you for your feedback. We could not find any issues. Please try again, just press the login button without entering any username or password.
Exciting Update!
The wait is over – our new demo is now online! Explore the latest features and innovations at https://helpdesk3.com/demo/operator/. We’d love to hear your thoughts.
your Cloud Desk 3 saas does not have Chat Bot AI, Live Translations Chat AI and Support Tickets AI
Yes, it does have all this features.
Can I able to edit the look and feel of this theme ? Is there any theme editor available ? can I able to remove certain sections of the home page and remove certain menus? can you tell me how the UI customization for customer works?
Yes, as all our software is template based, you can of course change the template to suit your needs. There is a front end editor included where you can modify the code, remove pages and so on.
https://jakweb.ch/faq/a/261/front-end-cms-edit-contentCan we have multi sub level catagories for FAQ ? or only Main and Sub category ?
Let Say 1.0Main 1.1Sub-Main 1.1.1Sub-Sub-Main 1.1.1.1Sub-Sub-Sub-Main 2.0Help 2.1Help-Main 2.1.1Sub-Sub-Help 2.1.1.1Sub-Sub-Sub-Help
Hi, Main and Sub Category is available.
I don’t find my local Language in the existing language options , can I my own language ?
Good Morning, yes you can translate the software easily into your language. The languages already available can be found here: https://jakweb.ch/compare
I don’t find my language in there. Can you guys add new language ? or can you help me adding new language ?
It is very easy to add your own language. As soon as you have a license you can open a support ticket with us and we will guide you how to add another language. Thanks
Thanks….is it possible after buy the script install in www.mysite.com/testfolder ?
Hi, yes you can install it in a sub folder.
Hi hope your well.
I have queries about this product before purchasing this.
I want to provide IT help desk services to 5 businesses. Each business has 5 employees. I will be the one who will be answering all the questions and responding to the tickets raised by these businesses/ employees.
Is this possible, if so, how can this be done?
I preferably want one website (is possible) where users can login but don’t want the 5 business to see tickets raised by other businesses.
Also, would there be one login per business or is it possible to have a seperate login for each employee?
Good Morning, thank you very much for contacting us.
HelpDesk 3 is not build for such scenario. Please have a look at Cloud Desk 3 as it has been built to run an unlimited numbers of business and separate them. https://jakweb.ch/cloud-desk-3
Cloud Desk 3 is the SaaS component to HelpDesk 3.
Thank you for your swift response!
So as per my scenario, If I use the cloud desk where I can run unlimited number of businesses, how would I assign myself as the only one who responds to tickets for all them businesses?
Would all the businesses log on to my website and use that login page?
Look forward to your response!
Kind regards
Cloud Desk 3 offers you the ability to manage unlimited companies under a single installation. Each of your customers has their own login, ensuring complete separation. We invite you to explore our website for a demo and a detailed description.
Hello,
Kindly notify you that the demo for clients does not work.
Regards
Good Morning, thank you very much for your report. Demo has been reset.
Hello.
Thank you for your prompt action.
2 questions: The demo doesn’t allow me to check the Users > Companies section it shows license invalid. Is it posible to check if domainname is @xxx.com add ticket to this company? And is it possible to add external email adresses in the ticket CC so they will get the response also in their email?
Thank you very much for your feedback. The demo has been fixed. The idea of the company is that all members inside the company have access to all tickets from this company. This way if someone is not available a colleague can check the tickets.
hello. how can I integrate chat into a flutter project?
Hi, you will need to write the code for your flutter project. Should not be a problem if you know how to write code. We provide a chat widget code that can be implemented in any website, but not in apps like flutter.
Hi there,
is there a way to schedule a ticket for repetitive monthly tasks ?
Thanks.
No, but there is a calendar built in. There you can set tasks for the operators.
This software has been a fantastic addition to our toolkit. Its intuitive design and features have significantly improved our support operations. It’s clear to see that we love it and it truly helps us in our day-to-day operations.
HelpDesk 3 has been an absolute game-changer for our organization. The easy-to-use, fast, and beautifully designed interface makes it a joy to interact with. It’s remarkable how they’ve integrated such a vast array of features – from live chat to billing, client management to content management system, and even a blog system with comments.
The addition of ChatGPT from OpenAI ensures that our support website is complete with a fully integrated FAQ Database, including search, similar articles, suggested articles, and it’s fully search engine optimized.
The Live Chat 3 feature, seamlessly built into HelpDesk 3, has been invaluable. It not only allows creating a support ticket from a live chat conversation but also enables creating a client from the live chat conversation. This feature, combined with the ability to charge for the service for existing clients, has significantly enhanced our support process.
The platform also offers flexibility in terms of access – it runs perfectly in all modern browsers and even offers a custom made desktop app, which is a nice added bonus.
The availability of native iOS and Android apps ensures that we can extend our support services to mobile platforms effectively, enhancing accessibility for our clients.
In summary, HelpDesk 3 is a comprehensive support solution that delivers on all fronts. It’s clear that the team has leveraged their 14 years of experience in creating support software to build a product that truly understands and meets the needs of its users. A big thumbs up from us!
hello i am interested in your product do you have Facebook messenger and Instagram messenger integration to the chat messages?
Hi, no we do not have this and we have no plans to share data wit meta. Privacy is important for us and our clients.
hello there, I’ve bought this app but never used it (you can check my license) because I wanted something with SaaS option. Do you think I can upgrade or whatever solution you might have for me to get the SaaS version without paying the full price of SaaS? Like just pay the difference or at least have a discount on it.
I’ll also buy the mobile applications along with desktop apps.
Hi, you can start the refund process on Envato. You will need the extended license for Cloud Desk 3. Have a great day.
So CloudDesk3 is no longer $119?
Yes, it is but for standard license only. If you charge your customers you will need the extended license. We received so many requests from our clients to have both options available. So we reduced the price for the standard license by 75% and added an extended license.
´Hi
Have install the helpdesk and all is good, but when i go to install the Submit button is just go around and around and nothing happend
what can that be.
thanks
Hi, thank you for contacting us. Please use our support area for support questions, please also make sure your support access has not been expired. Thank you very much for your support.
Is it possible to keep the knowledge base to only be seen by logged in users?
Yes, that is possible.
Hi, when I log in to submit this question using your support method, I don’t see a way to submit a new ticket. Please answer this here as I am in a hurry.
What do I need to do to be able to iframe this? I am able to iframe your demo but when I try to iframe my own version it doesn’t work.
Thanks in advance.
Good Morning, thank you very much for your purchase. Please understand the comments here are for pre-sales questions only.
Please use our support area, it is very simple:
1. https://jakweb.ch/profile (login or register here with your purchase code)
2. Press the support button on the profile page
3. Create a support request.
There is also a complete user manual included in the download package, we have also a complete FAQ with most questions answered.
https://jakweb.ch/faqHave a great start into the new week. Jérôme
