800 comments found.
Please check on ticket IPM #23 and IPM5 both have been opened regarding the same issue- have purchased the resell option but still get the screen to enter the purchase code, after following exactly all the instructions it still asks for purchase code- so it’s fraud! Please update ticket asap, no response on Whatsapp nor ticket.
Sorry that we are not going to use the word stupid. I have clearly explained you that you need to follow different process to install the resell version. Here is the proof: https://prnt.sc/PW9UGqm0fxw1
Hi,
I have been tried to reach you from Whatsapp and ticket. I got error on my first attempt of installing. Can reinstall since the purchased code already registered. Can’t deactivate also the purchase code since i can’t get in the application.
You reply in ticket not help at all, and you don’t even answer my whatsapp.
I NEED REFUND MY MONEY.
EVEN I BUY FOR SUPPORT, AND SEEM I GOT NO SUPPORT AT ALL.
Hi there, We do apologize for the late reply because of some certain situation here. What is your ticket number plz? Thanks!
Hi. Pre-purchase questions: 1. One do you have french language 2. Do you have all Currencies? XOF? 3. Is there a PWA version? If not, how do the delivery guys get notified? 4. Can the customer track delivery? 5. How is online booking done without a web interface? 6. Any SaaS version?
1. you can add easily 2. yes 3. sorry no 4. sorry no 5. there is a web interface to online order 6. yes available
Thanks for response. But since you have delivery feature, please explain how delivery boy gets notified. Is the SAAS version included?
Hi, Our delivery feature is not that vast. It has only features those are mentioned in the product profile. Thanks!
More than a week to be able to answer whatsapp messages, then open a tick, then it turns out that the tick is on another page and it’s been 10 more days without responding.
If they had sent me the file and the documentation I could reinstall another ver by myself. and I wouldn’t have to wait so long and avoid bothering them so much.
Please I don’t want to bother so much anymore!!
Hi, Sorry for the delay happened for you. What is your ticket number plz? Thanks!
Can you teach me?
Lets say a family of 5 going to a restaurant
Ordered 5 food menu items
Kitchen cooked and served (Kitchen panel shows 5 and after that order from kitchen panel gone when choose cook and done)
then they ordered another 3 food menu items
Kitchen cooked and served (here the kitchen order shows 8 items instead of 3)
After that, they finished and they want to pay
How do I use your restaurant pos to generate the invoice for them to pay with only one bill.
Coz in the end, the family will be billed 8 food menu items. But kitchen prepared 8+5 = 13 food menu items.
This is major issue. Please rectify ASAP
Hi there, We have replied you in the ticket. Thanks!
Hi how are things? Could you tell me if this script works with the Euro currency? Thx.
Hi, Yes it will work. Thanks!
I have issues with purchase code verification, can’t update the software. I sent a ticket to desky and waited for days and after that long wait I got the message to open a ticket to the new portal but it says “Support period is expired!”. It’s a technical issue I am not asking for any customization or extra feature. My ticket no is #461 on desky. kindly check and resolve this issue asap. Thanks
Hi, Sorry that there are lot of structural change in source code and database both so we can do any update for this version. So you need to reinstall the software
lot of changes in db structure and source code, so we can not update the old version, thats why we are allowing one more installation
Okay, I will reinstall it but I need to use the different subdomain. Kindly reply on Whatsapp.
Hope you got your reply. But Please open a ticket in our support portal: https://helpdesk.doorsoft.co no whatsapp plz
I have issues with updating Register Details in POS. it is not updated.. I have sent ticket and WhatsApp but no response regarding the issue,
Please open a ticket in our support portal: https://helpdesk.doorsoft.co
already opened ticket , the issue still not solved !!! or at least someone should tell me what the issue
Hi there, Because of our previous ticket system was down, we are now under lot of pressure of support. Please help us giving some time. We do apologize for this inconvenience. Thanks in advance!
well, first you asked me to send ticket to look after my issue, AND after I sent the ticket you asked me to give some time because your ticketing system was down. so if it is not working fine then you need to find a different way to solve our issues. our system are live and no way to wait for days to solve a big critical issue with the script .
Hi there, Can you tell us the ticket number please, so that we can act on that in priority basis. Thanks!
Major error on the running orders and kitchen orders. The figures are not tally after making modification to the existing orders. This POS cannot work if this is not fixed. It will create a big mess to the kitchen and financial loss to the restaurant who use this POS system. Please fix this major issue
Hi there, Thanks for bringing it in our concern, developer is checking it. Thanks!
Hi the problem is not solved yet. I really need it fixed urgently.
I have sent the ticket
Hi there, We have replied you in the ticket. Thanks!
Hi,
Presales question, is it support package / bundling menu? like “brunch 1” consist of 1 coffee and 1 croisant with custom price
Regards
Yes it supports that. That is called combo here and you can set custom price for a combo. Thanks!
I am a buyer of the Saas version. 3 days ago I opened a ticket for the update. please answer me
I hope your ticket id is 433, i am telling the team to assist you. Thanks!
I am honestly upset!
You can’t tell me to install it if you won’t or won’t say when because it makes me wait all the hours on this. 24 hours ago I answered my message saying that I would do it and still no response.
Your code has a cost and you can pay a part to freelancers to help you with support if you are not enough or do not have time.
Hi there, We apologize for the inconvenience, actually we are having lot of tickets after this release and yesterday was our weekly holiday. We just reached office so hopefully you will get your answer asap. Thanks!
This page isn’t working
localhost is currently unable to handle this request. HTTP ERROR 501
This page isn’t working
localhost is currently unable to handle this request. HTTP ERROR 501
Please WhatsApp: +8801812391633
Can you send me the file to update by email or whatsapp so I can install it myself, so I don’t waste so much time?
Please open a ticket in our support portal: https://helpdesk.doorsoft.co
A few days after the update I had this problem.
This page isn’t working
localhost is currently unable to handle this request. HTTP ERROR 501
I opened a ticket on the new support portal, but still no response.
I would have already solved the problem if I had the complete code.
Hi there, Hope we are talking via ticket portal. Thanks!
This page isn’t workinglocalhost is currently unable to handle this request. HTTP ERROR 501, pls help, i have contact you on skype, please check, thank you
Please open a ticket in our support portal: https://doorsoft.desky.support/
the same problem happened again after you fixed it (error 501), please is there a permanent solution with this error?
I can’t login to your support system, I have a problem with my skype account…is there another way to communicate with you? Thank You
WhatsApp: +8801812391633
and the translation, I have done according to your documentation but cannot work. Errors come out. Please help
Please open a ticket in our support portal: https://doorsoft.desky.support/
Hi I bought your system a week ago. There are many errors and issues. Please help to support. Was trying to look for you at the WhatsApp and also the support channel. Please respond. Its really urgent!
Hi, I have checked your WhatsApp messages, the issue seems your server problem. It is not in our application level. Please contact your server provider. Thanks!
Hi, I have checked and clarified with your colleague via whatsapp, it is indeed an error on the application. The running orders and kitchen orders are not tally after modification on the running orders. it will cause the kitchen to cook more meals than they should. It will cause serious wastage if this bug is not fixed
Hi there, Thanks for bringing it in our concern, developer is checking it. Thanks!
Hi the problem is not solved yet. I really need it fixed urgently.
Hi there, We have replied you in the ticket. Thanks!
Hello, What should I do to update the last version with the new one, and how to export and import all the configuration that I have in the old version?
Please note that to achieve lot of very important features as per our lot of client requests the version 7.0 is having lot of DB Schema changes and source code structure change too. That’s why we are unable to provide update from here that will cause the system not workable. We are allowing you to install one more copy for your license.
Hello i want to buy your system but now you have removed the BOT section, i am having a bar and restaurant? kindly help is there a module to buy
Hi there, Sorry that if this confuses you. Actually the system is now support unlimited kitchen panel and KOT based on category. So this is now no more limited to only KOT and BOT, it has now support for unlimited KOT and that can be defined category wise. Thanks!
(1).Do you provide the code of the mobile application, this is a requirement for customization. (2). Do you do web and mobile application design customization?
1. Yes we sell mobile application source code at additional cost 2. Yes we do Thanks!
Hello
Before i install the new version of the script. i want to know if the new version of the script has the features.
1. How can i restrict sale of a product only to be sold when its available in stock.?
1. How can i restrict sale of items / product only to be sold in POS when its available in stock? if the items ingredient is not stocked , No sales of item in the POS.
i dont want Negative ( – ) stock . i want to restrict sales only on items that have ingredients in stock.
I want in POS to only and only be abel to sale items/products which have Ingredients Stocked. if the items ingredient is not stocked , No sales of item in the POS.
2. How can a waiter print his or her order from mobile Waiters App ?
3. How to enable offline sync?
4. How Can I Upgrade To the NEW VERSION Without Losing My Old Data .?
Thank You
Hi there, 1 – For some certain reason, this feature is not available 2 – Waiter just needs to place the order, KOT will be auto printed if you setup printer 3 – You dont need to enable anything, it will work automatically 4 – Please note that to achieve lot of very important features as per our lot of client requests the version 7.0 is having lot of DB Schema changes and source code structure change too. That’s why we are unable to provide update from here that will cause the system not workable. We are allowing you to install one more copy for your license.
Thanks!
Dear Team
Question before purchase …
Please let me know if it’s possible to have multi kitchen setup
So we want to setup a bar and food kitchen .. when I place soft or hard drink order it should go to bar kot and when I punch main course order it should go to main kitchen kot
Hi there, Thanks for your question. It is absolutely possible. Even you can have several kitchen based on product category and also you can assign multiple category to one kitchen. Thanks!
Hi Team,
Could you please help me to nevigate this option and I am unable to find this in demo.
I have two kitchens one for bar one for main course
All I want when I punch hard drinks or beverage option it should go to bar printer
And when I punch food item it should ko to kitchen printer
Please go to here: https://prnt.sc/y-fij1iheo4v Note: 1. You must make sure that you have entered the same outlet from POS and trying same kitchen panel 2. after creating kichen panel panel, you will need to setup printer Please visit this documentation for printer setup: https://docs.google.com/document/d/1OGxMgH1p565U_8o4X0uLt-Lx_T4EaiVh1PcY4HulMOg/edit
Thanks for update team .. will test that
One last question how to enable offline sync
Hi Offline sync will work automatically. You have nothing to do. Thanks
Hello there, i just purchased the software but during installation it gets stuck on “Saving database config” page, kindly assist as soon as possible.
Please open a ticket in our support portal: https://doorsoft.desky.support/
