348 comments found.
This is exciting news. Gladly waiting for the update. Please be sure to share the changelog once done. Thanks.
we will release eco system updates tomorrow
hello. i wrote a ticket for a big bug in my installed system. first time 2 weeks ago with all details. ticket was set to colsed but bug is not fixed. yesterday i wrote a new ticket – no reply. this bug is new, users making withdraw from their wallet. assets are away from their main wallet but not sended. im loosing all my clients at the moment.
we very sorry for delay, later today will be a huge release that why the support is very less active until we release the update very soon
as for closed it means replied, locked = cant reply to it, if you have a ticket and we replied to it (closed) then just send reply to it and it will change to (open) where we can continue discussing it and fixing it
when will you publish the update and fixing the bugs?
update released
Can i use ecosystem and binance api togheter?
yes
Hi, I am about to purchase the ecosystem. I want to launch our own token as well but i saw that solana is not supported. Our token is on solana blockchain so we need to list our solana token. I saw that the support for solana is coming soon. Can you tell me how long it will take?
hi, thanks for reaching out to us, we cant give u exact date as we working on bitcoin for now
ok, but can we expect that in the next one month time?
Hi can i use binance provider and this in the same time?
Yes
if you do not update the blockchains on the ecosystem you are getting a 1/5 from me its been 5-6 months we spent money and you have 3-4 blockchains added, have used tatum before its not complex, the new update has investment schemes, yet you refuse to finish the core code. finish or 1/5 reviews. you dont even have bitcoin set up!
5 out of 17 tokens, it took my team on another project 3 weeks to add all the tatum api code and they all work, please focus and finish, you sold 55 copies ecosystem at $1k thats your largest earner. yet its the one you have neglected.
thanks for reaching out to us, we are working on ecosystem addon actually
ok sir, do you have a ETA?
bitcoin adding to blockchain is estimated to be done this month
Thats not acceptable, my team took 3 weeks $750 and all blockchains were added to our other exchange. your exchange has 6 months and now maybe bitcoin this month.
This is unacceptable, we paid you over $1000 + fees to have a working exchange six months ago!
you promised on advert 17 blockchains six months later 5 are active.
We promised 2 blockchains as per your order, we added 3 for free and what ever extra still is free, we didnt agree on 17 blockchain, we agreed on 2
You are not honest or serious, I am leaving a bad review here because I have been patient, but you are lying to people by charging high fees for incomplete code.
we would never pay $1000 for 2 blockchains, thats so stupid, you promised all of tatum api, you are lazy!
Plus your code cancels licenses on updates so you have a major bug!
Its not adding api issue, its the blockchain utilization, gas pumps what takes must of the time, we dont release half measures
Ok thats fine I respect your perfection, but its not hard and its taking forever, please focus on it and finish the remaining blockchains.
we got it done in 3 weeks all tokens on MPC, I would love to do it with our code license, but we cant obviously as you have your updates.
We can add them and more blockchains but it will be high fees method, we are working on a method that have lowest costs on admin while gives him highest profit possible
Please stop trying to forcefully make us develop, this is against envato roles, we will do as we said and planned
1
thanks for reaching out to us, we will work on BTC as planned and release it as soon as possible
unable to reach support
this is the support site, may i know what issue u faced in accessing it?
I’m getting this
Warning: Potential Security Risk Ahead Firefox detected a potential security threat and did not continue to support.mash3div.com. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.
hello i try to connect from your support page but now change the login screen and i cant connect. what i have to do?
we working on new support site, will be released in few hours
thanks 
great support like always
thanks for your kind words
Please need your expertise on #SP-2404, I am not able to debug. It’s been 2 days.
replied
Thanks
your welcome
Please help with #SP-2404 ASAP, it’s been a more than a week. I did everything, even reinstalled but no success, loosing business.
the blockchain you trying to use u didnt add any balance to its master wallet so it failed to activate the wallet, further info sent in ticket
Sir that has been cleared 5 days back only, that master wallet has nearly $12. Do I need to add more balance?
U cant expect a blockchain to run properly with only 12$ , addd more and test if it couldnt verify then inform us to debug and check what causing the error u have in activation
Sure. Recommended balance amount?
50$ at least for start
Not solved. Currently $56. Checked with new user & new wallet, but still same result.
Please help. I am waiting for it’s resolution from so many days.
Your support site is also not working. May I know how much time, it might take for resolution so that I can communicate further with our users. We are waiting from more than a week now.
we working on new support site, will be released in few hours
That’s great. Thanks for the update. What about the issue #SP-2404? Any ETA on that.
Hi. My Ticket id is #5. Please help at earliest.
replied, please check requirements
Thanks man. It’s all done at last. Love you bro.
you are very welcome, anything you need , we will be happy to help
10 days over on 1st ticket #SP-2266 raised for proper Ecosystem & native trade working but still no luck. Only excuses, no proper solution. I am ready to pay extra but issues has to be fixed ASAP.
your issue was > claiming that update 2.2.5 broken you site, but now i see its working
you claimed that we broken your dns when you used multiple sites inside same cpanel account and we told u what the issue was and after you did the guide now its working properly
you claimed that we broke the site but in the ticket you contacted us saying you broke it and u want help
we cant process your ticket if every issue you have you blame us for even if its your vps issue of your dns issue or your easy apache bundle issue, those are not related to us and spreading lies duo to issue in your vps is very bad thing to do,
we will process the ticket when you act properly and stop such acts
and by the way even after all that, i just checked and you didnt follow the update notes properly
as for why all bundle files show error 404 it was because of permission issue (again, an issue in your vps) and we posted its guide in our docs
anyway even that issue we fixed for you
and if we hear any of such bad comments you posting even thou we doing more than the support policy to help you then we will report your case to envato and close the ticket as we not obligated to fix your own vps issues
extra note:
duo to the permissions issue, the files didnt get updated , so what ever issue u find its because the files didnt update at all and you still on old version
anway, we fixed that manually too
My friend, Bad comments are because I didn’t get any proper replies on tickets I raised long back. It’s frustrating when you wait a long period & then get improper reply. Please consider supporting installation with extra pay. I won’t mind that.
Second, It’s not the VPS issue, all other systems in codeignitor, laravel, nodeJS are working fine on the same VPS. I followed all your recommendations & notes. Many things I fixed too from backend but Thanks for your resolution for this update.
Third, ecosystem CSS has still not been fixed in v2.2.5 which I was expecting. So still waiting on main resolution ASAP, because it’s already long.
Thanks again for reply & resolution.
why do u think this command fix your issue
chown -R user:group *
why would a permission fixing command fix your issues,, i wonder
isnt file permission part of vps, that you should manage properly
anyway we sent u guide how to do it from now on
as for the css issue on ecosystem duo to permission mismatch in your vps, we are already working on it, dont worry it will be fixed in your vps soon
That’s a discussion my VPS provider & you can do in available time. I am just thankful to you for providing the resolution.
that is something you discuss with your own provider, this is not related to us
Done. Just a suggestion, please show such recommended file permissions issues or suggestions in admin dashboard for more clarity.
i will add as much guides there as possible on next update so every admin know how to fix the issue he face even without the need to check docs that already have the solution for the issues
The issue is you get angry on everything. We get replies in tickets in same way results in bad comments. You could have simply told to check with issue 14 in docs in ticket too. Give respect, take respect friend.
U can check your own comments and see how much disrespectful u been, even thou we supporting u, u keep saying that we destroyed vps and so on when we were trying to fix it for u
leave… peace out!
issue fixed
You are just giving excuses from the day first, I think your system is not ready properly, I just want the system running, I already provided all the credentials(WHM,cpanel) from my side, so why do you not ask me exactly what you want from me? The custom token is still not showing properly. Bugs in the graphs. Withdrawal not working properly it shows a server error. I was planning to purchase 2 more copies, I already have 2 core licenses, but I am not satisfied with the service you are giving till now, Your team is just focused on clearing the tickets without giving any satisfactory solutions. I hope you will take this message seriously and will provide me with the exact solution, if you want any extra amount from me just let me know. But make it running anyhow. Ticket No. #SP-2247
Thank you.
you complain because kucoin provider dont work for you, i checked you dont have kucoin provider activated and u did activate it by a bad method without a license so it didnt work as it missing files ,
we told u about it thou and that in the ticket
anyway now i see you changed to coinbase pro but it told you connection failed and you and it gave your the error
coinbasepro requires “apiKey” credential
which means you didnt add the api key how do u expect a connection to work if you dont add api ?
why you complain when the system it self telling you what wrong and what you missing ? how can we help you when you dont want to help your self?
My dear, Firstly, I have not added Kucoin hard, It was installed and setup completely by you or your team.
Second, My biggest concern is a custom token is not showing properly I already have given screenshots, why you are not talking about that? It’s a UI issue.
Let me know if is it okay??? If you are saying this is due to coinbase , now i have added coinbase api key and everything but the issue is the same. check the screenshot attached to the ticket.
Please fix it anyhow, all the credentials shared in the ticket, WHM and CPanel.
tomorrow will be released in the update
Native trading is still not happening… it’s been more than a week I opened #SP-2256 & then #SP-2266… what is going on here?
hi, very sorry for the delay bu we are already working on it
Any ETA on resolution?
tomorrow will be released in the update
Thanks…
issue resolved
What time we can expect the next update as you replied in the ticket yesterday, update will be released in few hours.
released
i want to know how to trade in ecosystem i can test in normal trade apart from ecosystem
1. i create my token wallet then click deposit and transfer token from my metmask to wallet address in system, Dont know where money gone it not show in my account Cron already run
please contact us from the account u purchased with
Tickets related to Ecosystem & Native Trading is not getting replied. I am waiting for reply on #SP-2256 opened in 1st Feb night till 5th Feb. Opened #SP-2266 again thinking that they might have missed, but it’s just selective ignorance.
We very sorry for the inconvenience, we are having a huge overload of tickets, we are trying to check out all tickets as fast as possible
Thanks for assurance. Please know that we are already in-production & loosing business with every hour.
first issue reported, patched and released, thanks for your reports
?? Native trading is still not happening… it’s been a week I opened #SP-2256 & then #SP-2266 ♂️
in the update u missed a step, that why yarn build didnt finish
You broke my website… check #SP-2295… there I have specifically written about it
we didnt break your website, in your ticket you said u did stuff and broken your site and asked us to help, and we already working on it thou its totally not part of our support policy , nor envato support terms
Please read ticket content properly. It happened many times now when I need to explain myself repeatedly for you to understand.
Which part of “doing yarn build on YOUR update V2.2.5 is breaking my site, reverted back to V2.2.4 & need help for update” is not understandable? Whom should I contact for this if your system update is breaking site?
the issue you having is as follows : u using apache and nginx integration is a wrong way that made paths dont work properly and so it couldnt load all the css and js from the public folder where the files are built, this issue is caused by easy apache in your whm. you need to understand the issue first to say something about it, updating dont make errors, the vps it self has errors
So v2.2.4 is working properly because?
2.2.5 works for everyone else because?
That’s why asking your help for proper config v2.2.5. It broke too in v2 initial release which was fixed later.
While all other laravel apps & nodeJS apps are working properly on server including bicrypro v2.2.4, only v2.2.5 is not. Don’t just say something to close it on me.
come to support ticket, will send u debug notes
My support ticket is also open. I already replied. You mixed SP-2256 & SP-2266 with SP-2295
yes i replied to u there
You mixed SP-2256 & SP-2266 with SP-2295.
it wont differ, you still you, i just send u debug note…..
Now you broke DNS too…
I am following your recommendations. Please just help-out for faster resolution.
why u send same message over all tickets and comments? just once is enough for us to read it
I am not getting any solution from past one week so spare me for my enthusiasm. I need to close this ASAP.
we here to help
I did everything what you said. New cPanel. New Installation. No ngnix. PHP8.1. Same broken website.
Let me be on v2.2.4. I am so much stressed. Kindly please please please make my native trading work, my markets are not visible for trade. That’s all.
replied on new comment
After many comments and many tickets, I still could not use this system properly, there is always an excuse. It still does not show the balance of wallet to the user It is not possible to withdraw from the wallet And every time the protest says that your problem is VPS, but I sent the VPS information to him 6 days ago
Ticket number plz
SP-2149
your whole issue is because u didnt add TRX in the tron blockchain that caused the issue you reported, we sent u full report of how the issue happened and how to fix it(which is actually by just following our docs where we said each blockchain need balance for withdrawal fee)
Please respond to the ticket #SP-2247, it is very important. Thank you
its very unfortunate, service is very poor , i am ready to pay even extra if you want but i want the solution quick and fast, its more then 3 days i have created this ticket but no one is ready to fix my problem, there a lots of bug in the system, please look at the ticket number SP-2247 and fix the bugs, i am not able to trade with custom token. Everything is mentioned in the ticket. It is very urgent , please fix it.
We very sorry for the inconvenience, we are having a huge overload of tickets, we are trying to check out all tickets as fast as possible
When you fix one issue, one more created check the ticket number SP-2247.
One more issue related to UI, please fix on urgent bases ticket number #SP-2279
issue in permisisons mismatch, we working on it
I can’t open crypto wallet. No new Tokens have been added. I opened a support ticket sp2252. When will these problems end?
replied and new dashboard released for it
After three days when you received vps information in your ticket, you informed me that I will check and correct it. You ticked again that I have put a new update, please update it.
hi we just released the update, we will go throw all pending tickets and requests and we will surely update and debug your reports
1. if i use my old token how i can set my price ? 2. do i need to topup usdt account for user to buy from me?
1- price is set from asks and bids, , u cant set constant price, u can offer it for sale on a price and as clients buy and sell it, it will stability around a range of prices ,, 2- no, u need to have balance for withdraw fees only
