Sir, we try to respond on tickets, but if you don’t provide the right information is hard for us to guess what’s wrong in your case.

This is your support system screenshot https://prnt.sc/UzQDOXQQ4l2Z . There is no response from you. I replied on 12 April, there is no response from you last two weeks. also very important thing is, what you updated on this code? all errors is same as before 2 years.

Well, the description about what’s updated is clear on the notes of the update. Didn’t you check it?

Before two years, we reported the same errors, splash screen not working in user app and not able to login vendor app because otp function not working. and other errors. still, support not responding on tickets.

And your ticket numbers are?

Already shared lot of time. The same number #336

Please check

Not able to run command flutter pub get in driver app, got error message “Error parsing LocalFile: ‘android\app\src\main\AndroidManifest.xml’ Please ensure that the android manifest is a valid XML document and try again.”

When open the user app, splash screen not working, it show black background screen when loading

Please open a support ticket at https://support.tecmanic.com

Already opened Ticket No #336

How many days want to wait for a replay from you? why not give replay on Ticket No #336 ?

Are you using the latest version of the code? Please add as much information to your ticket as possible.

We already shared all information to this ticket. why you not replay properly when open tickets? you just ask some questions, that’s it. not get a proper support. https://prnt.sc/i1Rp2a_Mh77m

Because in order to give you a proper answer we need more information than the one you have provided.

We shared all the information that you asked. then what we do?

Please check again that you have shared all the information we requested.

See the screenshot : https://prnt.sc/l8Vgt1jW8DE7

Please keep support requests on the support site.

What do you mean? iam shared all the details on June 1st and after 15 days, there is no response from you.

Sir, for that you must follow flutter documentation.

Also, Splash screen not working

for which of the apps?

Hi, i’ am tried on user app

We will check

Any updates?

The commission is a percentage. To make it fixed, we will need to customize it for you.

Because we just published an update that fix a lot of bugs with the app.

We purchase this script before two years. We are not able to setup this script because of full bug. We requested refund. Two year is a long time. We want refund

We published an update fixing a lot of bugs of the app.

Because of 2 years gap, the project is cancelled. We want refund.

We acquired tecmanic less than 1 year ago, so anything before that is not our fault.

if you acquired a company, it’s your responsibility what the company liable for its previous actions. okay?. the company still exist.

Also this is your google reviews less than 1 or 2 months.https://prnt.sc/9sxk49SQzBSh . Then how can i believe you?

If the previous owner keeps that on Google how is that my fault?

You already tells that, you acquired this company less than a year, these reviews posted on google with in a month and eight months, they explained that they contact you three months before, you were not respond. they lost their money. Then, how can i believe you? . Please allow me refund.

Is this your company? : https://prnt.sc/4qWNmyxxPtiw

As I already told you, no, that’s not our company. We are a US company, not an India company. If you have any complaint against the old owner/company, that’s between you two.

If you are a US company, then what is this? https://prnt.sc/cQkldw-M_A-s https://prnt.sc/1A5QjTm2c8NC

This is your website right? https://tecmanic.com/

This is your support mail address right? support@tecmanic.com

Sir, are you a customer or the FBI? because we are focused on publishing updates for the apps, we haven’t have time to fix the website, etc.

We acquired the name, the apps source code, website, etc. We never received any of your money, we didn’t wrote the code you bought 2 years ago, etc. We have spent almost a year and a lot of time and money to improve the codebase.

If the previous owner still using tecmanic name in India, that’s a violation to our purchase agreement. That’s all I can tell you about it.

Are you compare me with FBI? Iam one of the person, cheated by tecmanic. There is lot of people in this list. Did you know the problem arised me and my customer because of you?. How we know the ownership has changed?, because tecmanic tells to me lot of lie.

There is nothing I can do if you don’t want to believe. Tecmanic is now a US company.

Are you sure that, there is no error in this script now?

The script is big and as any software, probably there are some errors or cases we didn’t consider, but at least we fixed the more evident ones and we make sure the app can be installed and run easily with the latest version of flutter.

If there are some errors, then why you not fix that?. Again, why you make your customers in to trouble?. What’s the logic that you give this script to your customers?. Please don’t tell me all scripts or software has errors.

That’s the simple true about software development, there is no software that is 100% bug free, hence ours it’s not. But we do our best to fix as many issues as we are aware of.

I’am purchased lot of software and scripts that working fine from codecanyon. I never seen a huge bugs in a script like this, that’s why i comment here. and now you tell me that this script released after a huge updates, after this, you are not sure this script is useful for your customers. you already tell me that ” there are some errors or cases we didn’t consider ”. why you not consider that? if you sure that, this script has errors, then why you not fix that?. Please release your app after fixing these errors. Why you trying to make your customers in trouble?

Sir, we have other customers to serve, if you try to script and you find some error, please feel free to report it at https://support.tecmanic.com otherwise, we will stop responding to your messages since this is not productive nor constructive for both parties.

I wish you the best of the lucks in your future projects.

If you not give us refund is the case of your new update released, before download your new update, i want some clarifications about your script and support. that why.

Please raise a ticket at https://support.tecmanic.com

Hi, Can’t Open files in android module , there is no android.iml file found. https://prnt.sc/7kvTgSk-I5T_

Please open a ticket at https://support.tecmanic.com

Please respond to my ticket

We respond support messages within 48 hours. We already responded to your support ticket.

Hi, Before two days posted a question about basic setup in your support portal, why not reply?

Well, there hasn’t passed 48 hours