51 comments found.
Hi
These plugins have been updated individually in Codecanyon by you, but here you have updated the update date for 2017!
Will I receive the latest version of the products by purchasing this package or will I receive the add-on versions of 2017?
Hi,
This addon is sold separately.
Thanks, I want to buy all User Pro plugins, how can I get a discount code from you to buy all of them!?
Our plugins are very cheap, we never raise our prices, they are now like discounted.
Hello, I’m very interested in buying this, but it seems it hasn’t been updated in a few years. Is this plugin still being maintained?
Hi,
Yes, we update plugins if they don’t work.
Hello, presale question. I have two kinds of members in my website (customer and vendor) Both have different registration forms. Can we assign different roles on register form? If not can we assign a specific role of the user (i.e vendor) on registration form?
Second question: Do the woocommerce customers have a chance to upload profile pictures? and edit them via my accoun’s edit profile? Thankyou very much…
Hi,
This plugin has not been tested for some time, need to check first if anything has not changed… If you want you can try the demo: https://demo.userproplugin.com/
Hi Guys, PreSale question here. I’m loving UserPro and I’m ready to add on some plugins. It says there is Gutenberg support (not that I use Gutenberg) so it seems like this has been updated semi-recently, but most of your plugins are listed as being 3-5 years since an update. Is that a glitch on CodeCanyon or are these sitting kind of idle? Thanks in Advance, Matt
Hello,
Thank You for contacting us,
I see, that You’ve already raised a technical support ticket, that I’ve answered decent 15 minutes ago.
I suppose there’s no need to repeat myself.
Have a nice day.
Does UserPro supports reCAPTCHA V3? I can’t save the key. It just won’t save.
Hello,
Thank you for getting in touch with us.
Unfortunately plugin does not support v3 version. Only v2.
Have a nice day.
I’m back to using reCAPTCHA v2. I integrated it in contact. I’m trying to add it back to Login and Register. It won’t save. Nothing should be easier than dragging the reCAPTCHA to that field, add the key and save. It behaved as if it’s saving but it doesn’t save. On refresh, the key is gone every times. You need to update the app so it accepts input and save. I’ve had such great experience with the team and app. I hope it continues
Hello,
Thank You for contacting us,
I’ve replied to Your support ticket.
Awaiting for further information.
Have a nice day.
I’m having this problem. “Attention: UserPro Woocommerce requires User-Pro as well as WooCommerce to be installed and activated.” They are all installed and activated.
Hello,
Thank You for contacting us,
Does by any chance You’ve uploaded plugins by hand and changed the folder name a little ? Because in such case it could fail to “detect” required plugin.
But if You didn’t, I’d advise to raise support ticket, since it will require closer inspection.
Have a nice day.
HI! I send you all the info via email. Thank
When was the last time this bundle was updated ?
Hello,
24 October 17
Hi! I purchased this package and it seems like you made some bug-fixes with one of the individual addons: https://codecanyon.net/item/wordpress-user-bookmarks-for-userpro/6455170 – will you update this package-plugin as well?
Hello, you are probably talking about font-awesome, in that case there is no need to update userpro bookmarks add-on, it takes fonts from userpro, standalone bookmarks – does not have that problem as far as I know.
I dont use this plugin, and its not I wanted.
and I requested some problem, and U didnt reply
PLZ refund
Hello, if you are not happy with our product, feel free to request a refund ( https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- )
I’m a simple man with great taste. I invested a few dollars to buy their plugin. What I got in return is services worthy over a thousand dollars. Best I can put it is priceless. If you’re here, you’re in the right place. Don’t think twice. It’s a privilege to buy their apps and the services you get with a cheap subscription is priceless. I won’t be able to sleep at nights if I don’t have an active subscription with them. They’ll keep you safe.
Hello, we are happy to help you! 
I was reading about your Registration Setting. There’s no feature that allow admin to manually approve each new user profile and spammers are taking advantage of it. Your Block Email Domains From Registration doesn’t really block them. I shouldn’t have to bother customer service to help with that. While I wait for the team to block the domain, usually I have to delete 15 spam accounts every 10 minutes. Then they will use a new domain. I shouldn’t have to wait on you guys to help. I should be able to simple add the domain in the Block Email Domains From Registration.
Hello, you can simply insert google re-captcha to your registration form, it will help you to prevent spam accounts.
Thanks Mantas. I do have google recaptcha. He or she’s been doing it manually or had found a way out of it. That someone has no shame. I would delete the profiles the moment I got noticed they were created, he still took time to create more. No life. Mantas, you’ve been great help from the beginning. You’re a 5 stars plus helper. Thanks
Hello, great to hear it, thank you , If you have any more questions do not hesitate to raise a new support ticket, have a good day!
ATTENTION!!! The Spammers can still create accounts with the block domains. If you add a space after the (.com ) it doesn’t see it as a block domain and let the spammers go through with registration. He just created an account again. I wanted to know how come. I added a space after the @domain.com and it gave me the check mark to go on. You might want to update the plugin. It has lots of vulnerabilities.
Hello, thank you for reporting this issue, we will investigate this issue ASAP.
I’m winning the war on spammers. Thank you Mantas
I’m being bombarded with spam email registrations from @truservice4uu.com. I added to the block email from registering. It doesn’t work. I need help. Thanks
Hello, could you please raise a support ticket?
Thanks lol. Best customer service out there. Outstanding ❤️❤️❤️❤️
I guess you are being sarcastic. If no, apologies for misunderstanding. I could not see your raised support ticket to help you.
We would really appreciate it if you could spare a minute to support our plugin by sharing your feedback. After you log into CodeCanyon, you can navigate to the Downloads page (http://codecanyon.net/downloads) and there, just below the “Download” button, you should be able to see a “Rate this item” area.. Thank you! It is our plesure to help you
@ Roberta’s, Someone from your team is helping me with my problems.
Already got it, my bad. Have a good luck, thank you! And also support by sharing feedback if you have a spare minute
I’m getting constant spams registration from a spammer using @truservice4uu.com. Even though I put that email on block list in the registration, they’re still creating many accounts.
Hello, could you please raise a support ticket?
I brought a UserPro Addons Bundle, and copy the license code try to activity the plug. But it always said “You have entered an invalid purchase code or the Envato API could be down at the moment.”
Hello, could you please raise a new support ticket? We will help you to solve your current issue.
Hello Sir, Presale question: We want to add a private messages facility to our website, which is a service booking website. The customer will see the facility to send a private message to each provider’s profile. We want providers and customers to send messages (text and attachments) to each other and view (read & store) the providers and customers messages from the admin backend. Is it possible? Can you help us with this?
Hello,This functionality is not available with the plugin, however this can be achieved by some code change and will lead to customization. If you are interested in customization, please write your requirements at userpro.services@gmail.com and we will give you estimate of this customization.
I have emailed more than twice on customization over the span of 2 months, but i have not received any reply on any customization. I wanted to customize that Private Messaging feature but there’s no reply.
Hi, I just bought this bundle tonight…everything looks good accept that more than one of the plugin require an activation code from codecanyon. The one supplied in my doc from codecanyon does not work for all required.
well I got this settled now. However I do not seem to have a menu button or find any feature to enable the user to change the background image, only the avatar,
Hello, thank you for your messages. Please raise a support ticket if you will have any hassle why setting up UserPro plugin and share your website URL. Our technical support team will help you to investigate and solve this issue.
NOTE:
MyISAM tables are what we use and the plugin is currently working just fine with MySQL 5.5
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Will your product still work If we switch our server from MySQL 5.5 to MariaDB 10.2 ?
While still using MyISAM tables ?
Hello, thank you for your question. We have not tested this case already. You can create a backup of your website and try it.
First of all, any money invested in DeluxeThemes is good investment. I got the best service from the team, much more than I expected. Thumbs up to Dovydas and teammates. Being said that, Envato Market is over charging us for support and not every authors give the same quality support. The support is the same amount as buying the item itself. I’ll renew the service with this team when the time come. Envato Market needs to NOT asking lots of money. If I didn’t like DeluxeThemes, I’d walk away.
Hello, it is a real pleasure to read the comments like this. Kind words from our clients are the best motivation! Best regards
I have raised a technical support. I thought about getting just the Private Message, but i think it’s no harm getting the bundle since its a good offer. However, I can’t get it to work. Profile page cannot be navigated when i click on other members to view as an admin.
Most importantly, my private message box isnt appearing anywhere? I just want to use your PM Feature if everything else seems to be not working too well. Although the UserPro does look quite cool, but PM addon is my critical requirement right now, I hope you guys will help me with it.
Hello, thank you for your message. Yes, sure our technical support team will help you to solve every issue you have faced and provide the information you need via support ticket as soon as possible. Thank you for your patience.
Hi thanks for your assistance but now I am having another issue.
Any idea why I entered the Roles to send messages but under the PM Page I can’t click send messages as a customer with User A role and Customer role.
Example I have set User A role to send messages, but the customer has USER A role and customer role. He can’t seem to find any message button to private message. Not only that, even I have set only one role the customer role is also unable to send and messages. There must be something wrong with my format?
Another question is can I set any button to link directly to send message instead of linking to the administrator profile and customer has to click send message? And if customer role has no privileges, clicking that button will prompt them that they do not have such privilege
Hello, apologize for the delayed answer in the comment. Hope everything is going fine through your support ticket.
Hi, no I didn’t receive any reply on the customization. And i replied almost instantly on the addon and plugin which I disabled, and I enabled back when I read the email.
The customization request took a really long time especially when my site is going to launch. It has been more than a week. I hope to get some form of reply
Hello, apologize for the delayed answer. If you are still interested in customization services, let us know once again.
