117 comments found.
i expected this could be a recurring countdown timer. So that it restarts after timer end. Unfortunately it cant do that. No it does the same as other plugins do for free.
I wanted to ask for refund but no support?
“Time period before restart” is not working. I set it for 10 seconds to restart after the countdown has finished, but it does not restart the countdown. Any idea?
This is new: “Elfsight does not support this item.” If there is no support, I would like a refund please.
Where do I enter the shortcode so that it is sticky at the very top of the page going through each page?
Thank you very much!
Hello, is there an option to restart the counter every day ?
_
Could you kindly update this plugin? It has not been updated in 2 years and my security scanner keeps flagging it. Thank you!
this is a presales question, after buying and installing this plugin, to create a new countdown in wp-admin dashboard right, not somewhere else?
Halo, i’m already buy and install and set the plugin, when i put the shortcode in header it’s only show theshortcoe, not the countdownt, can you explain to me?
Ok I found the way using plugin code snippet, but Can you help me to fix this, the sentence should be Seconds not secon…https://prnt.sc/pUHqYUxUrcft
hey. Is it possible to have all Words of the timer in one line? Just want a very minimalistic design
Hello deinraum,
We’re sorry to have kept you waiting!
Yes, it’s possible to set all words of the Timer in one line. However, unfortunately, the item you purchased doesn’t have support, and we do not provide customization services. Please accept our apologies for the inconvenience.
If you need customization help, you can always contact your website developers or https://studio.envato.com to get assistance.
Thank you for your understanding.
Best regards,
Elfsight
Hi, I’m interested. If I add the countdown to different pages of my website, can I have control of all of them at the same time? they all have the same count and finish at the same time?
The idea is to put the count on different pages and all are synchronized at the same time
Hi Richard,
Thank you for your interest in our Countdown Timer!
If you install the same plugin (short code) on all those pages and set specific start and end time, they all can have the same count-down.
Best regards,
Elfsight
At our site health we got two issues:
(1) A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests. (2) The REST API encountered an error
After turning on debug mode we found that your plugin is suddenly having issues. Could it be that it needs to receive an update for the new WP?
We have version 1.3.0
Notice: Function register_rest_route was called incorrectly. The REST API route definition for elfsight-countdown-timer/admin/widgets/(?P[\w-]+) is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/public_html/wp-includes/functions.php on line 5835
Notice: Function register_rest_route was called incorrectly. The REST API route definition for elfsight-countdown-timer/admin/(?P[\w-]+) is missing the required permission_callback argument. For REST API routes that are intended to be public, use __return_true as the permission callback. Please see Debugging in WordPress for more information. (This message was added in version 5.5.0.) in /home/public_html/wp-includes/functions.php on line 5835
Hello MEMT-NETWORK,
We are terribly sorry to hear about the issue with our plugin!
Please message us at https://codecanyon.net/user/elfsight and provide us with the direct link to the page with the plugin. Our team will be glad to find the best possible solution.
Regards,
Elfsight
I would love to, but we had to disable the plugin for now. I can ask if they can make a clone version of the website for you.
Hey MEMT-NETWORK,
That would be helpful as well Please contact us as soon as you’ve got the test version of your site.
Best,
Elfsight
Hello, the plugin does not load in the administration and there is information in the console
DevTools failed to load source map: Could not load content for https://xxxxxx/wp-content/plugins/elfsight-countdown-timer-cc/assets/vendors/angular.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
This file is not in the directory
Hello fraggonet,
We are so sorry to learn about your experience with our plugin and we’ll be glad to assist.
Would it be an option for you to message us at https://codecanyon.net/user/elfsight and provide us with the direct link to your site? Our team is always happy to help.
Regards,
Elfsight
Why is it not showing up on mobile?
Hello rwatebnet,
Thank you for choosing Elfsight Countdown Timer!
We are terribly sorry to know that you are having this issue with our plugin, and we’ll be delighted to help.
Please send us a message via https://codecanyon.net/user/elfsight providing the direct link to your website page with the plugin in question. Our tech team will look into this as soon as possible.
Regards,
Elfsight
is it possible : show how many product has been sold counter like eBay.com ?
Hello redmaxred1,
Thank you for your interest in Elfsight Countdown Timer!
Unfortunately, this functionality is not supported in our plugin yet, we are extremely sorry for the inconvenience!
However, you are more than welcome to post your feature request in our Wishlist – https://wishlist.elfsight.com
Regards,
Elfsight
It works on firefox, but not on chrome nor Edge. Since you dont offer support for this plugin, we must ask for a refund?
Hello barreoblique,
Please, accept our apologies for the long wait!
We are so terribly sorry that you’ve faced such an issue with our Countdown Timer plugin, but we assure you that we’ll do our best to help you on the matter. We haven’t given up on our plugins and we keep updating them if any issues or bugs come up.
Our support agent has checked your request and replied to you. We’re now awaiting your response.
Thank you for your patience and understanding.
Regards,
Elfsight
I requested a refund. 5 days ago. I found an alternative that works well. So I uninstalled your plugin and I don’t use it.
Dear barreoblique,
Thank you for following up!
We have processed your refund request. You should have received a notification about its result, please check your mailbox.
Thank you for your time. Once again, we’re really sorry for all the inconvenience caused.
Regards,
Elfsight
Thank you.
I fully understand that there can be problems sometimes with a plugin. There are many interactions with other plugins that can cause so much trouble. But having to wait more than 5 days or sometimes even weeks to receive an answer, in a context of professional use, is not possible.
I hope you can really fix this situation and continue to give us the benefit of your development skills.
Good luck and once again, thank you.
Is it possible to add a subscribe form to send an email when the countdown is over?
Hi Julien_SOYOO,
We’re really sorry to have kept you waiting!
Currently, there are three options available after Timer finishes:
1. Hide timer
2. Show message
3. Redirect to URL
You are welcome to redirect your visitors to the page with subscription form, however is cannot be integrated into plugin, please accept our apologies.
Best regards,
Elfsight
Hi Can I ask you a few question related tu customization limitations: 1: Adding a second button is possible ? 2. Image as background
Hello gzelasco,
Thank you for your interest in Elfsight Countdown Timer!
Unfortunately, second button is not supported in our plugin yet, we are very sorry for the inconvenience! However, we have a wish-list tool where our people can request any new functionality they need – https://wishlist.elfsight.com and we’d appreciate it very much if you posted your feature request there.
As for your second request, yes, it is possible to set image as background with the help of CSS. If you need customization help, you can always contact your website developers or https://studio.envato.com to get assistance.
Regards,
Elfsight
Hi ElfSight..
I wanted to ask if there's a way to remove the "X" that appears in the top right corner of the countdown timer? I don't want anyone to be able to close the timer away from there website.. Can you give me a bit of css that will just remove the "X" so the countdown banner stays on the pages until the countdown has ended?Thank you, Winners!
Hello winnerskeepscore,
Please accept our apologies for the long wait!
Our support agent has checked your case and replied to your ticket. We’re now awaiting your response.
Thank you for your patience and understanding.
Best regards,
Elfsight
I just bought the plugin, but it doesn’t work on my WordPress, I use Elementor to edit the website and your plugin doesn’t work with any variant I choose. Can you help me please.
Hello djshabac,
Thank you for choosing Elfsight Countdown Timer!
We are terribly sorry to know that you are having this issue and we’ll be delighted to assist.
Please contact us via https://codecanyon.net/user/Elfsight and we’ll do our best to find the best possible solution for your specific use-case.
Regards,
Elfsight
I noticed several people requested the recurring feature about 2 years ago. Is the recurring feature available? We have a live FB event that occurs every Wednesday and want the timer to reset at a time on Wednesday and start counting down again to the next Wednesday. Is this possible?
Hello vital_tech_results,
Thank you for your interest in Elfsight Countdown Timer!
Unfortunately, the functionality you’ve requested is still not supported in our plugin, please accept our sincere apologies!
We kindly ask you to post your request in our Wishlist – https://wishlist.elfsight.com
Regards,
Elfsight
Is it possible for this timer to be used multiple times on the same page with each instance running at a different countdown? (If this is not possible, would it be possible to have the countdown timer running on different pages with each one running at a different countdown?)
Hello konaandcooper,
Thank you for your interest in Elfsight Countdown Timer!
You can create several different widgets with different countdowns and install them on the same page.
Regards,
Elfsight
