Hi,

Thank you for reaching out to us.

Oxygen Builder and WooCommerce Email Template Customizer are not functionally similar, so they’re likely to not interfere each other. But to ensure our plugin works properly on your site, you can try our free version: http://bit.ly/woo-email-template-customizer

Best regards.

Hi,

Thank you for reaching out to us.

Our plugin has a particular template for 3rd emails (emails created by other plugins, not WooCommerce). You may read more about this function in this documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452

Best regards.

Hi,

Thank you for reaching out to us.

Yes, our plugin is compatible with AutomateWoo, you can use our Default Template to display email content of AutomateWoo. More info in this documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_5567

Best regards.

Thanks for the reply, I wanted to know how automatewoo shortcodes are handled in WooCommerce Email Template Customizer.

When the mail is created by automatewoo they select the WooCommerce Email Template Customizer templates, the shortcodes are already created on the WooCommerce Email Template Customizer templates right?

Hi, Thank you for getting back.

Actually, the “Default Content” component (in the Default Template) handles all 3rd email content, including AutomateWoo email content.

It automatically gets the content of a particular email(among difference email content on a site) when that email is triggered. You only need to build your wanted email body in the 3rd plugin settings, and leave the rest to the “Default Content” component. As stated in the documentation, there must be that component in the Default Template to make it get the correct content of 3rd emails.

That means, you build your email content here in AutomateWoo settings: https://prnt.sc/WtQW0SkUwviF

You can freely add AutomateWoo shortcodes while building your wanted content here: https://prnt.sc/l3_WtENlBBj5

Then our Default Content will take the whole email content, including the shortcode and the value it represents.

Hi,

Thank you for keeping in touch with us.

In this case, please refer to this documentation to learn how to override the email template.

Best regards.

Hi, this did’t answer the question. Please let me know is this is possible. You don’t have this option?

I supposed you want to change this column in the Order details component: https://prnt.sc/DL04pi5jo28A

The component has 3 templates, each already has the price of a single product.

In a real email, it will look like this: https://prnt.sc/jtHiJ45vYYCE

In your case Now if the order contains 3 products of 10 USD each, there’s directly the total of 30 USD and not the unit price, I supposed the unit price is missing, is that correct?

Hi,

Thank you for contacting Villatheme.

Yes, our plugin supports WooCommerce shortcodes and you can experience our demo and try the free version.

Best regards.

Cool thanks. I will have a look at the demo!! thanks again!

Hi,

Thank you for reaching out to us.

Our plugin does not have shortcode for customer company name as it’s not an initial parameter of WooCommerce. But you can create your own shortcodes, our plugin can recognize external shortcode.

For how to create your own shortcode, you may regard this article: https://www.wpbeginner.com/wp-tutorials/how-to-add-a-shortcode-in-wordpress/

Best regards.

Hi,

Thank you for reaching out to us.

For 3rd plugin, they either have their own info in WooCommerce order emails, or create their own email type in WooCommerce Emails list. For both case, our plugin has integration, please see our documentation for:

1. Attach additional info of 3rd plugin to Woo email

2. Email template for 3rd plugin emails

Best regards.

Hi,

Thank you for reaching out to us.

The webp image can be displayed using our plugin, but it also depends on the Mail app you’re using. I test with Zoho and Gmail, it works properly. But this image type is not supported by Outlook, so it can’t be displayed if you’re using Outlook.

Zoho and Gmail: https://nimb.ws/KDdX8l

Outlook: https://prnt.sc/agTvpx3OcyyX

Best regards

Hello Angela. Thank you for the calirification. I’m glad everything is OK with the plugin then. And sorry to read that Outlook doesn’t support that file format. What a bummer. I hope they update that function in the near fututure. Thank you for your help and have a good day. Best regards.

Pleasure! Wish you a good day, too!

Hi,

Thank you for reaching out to us.

For the email/additional info attached in Woo emails of 3rd parties in general, and WooCommerce Subscription plugin in particular, our plugin has the template/element for them.

1. The email created by a 3rd plugin, please regard this documentation.

2. For additional info attached to Woo emails by a 3rd plugin, please regard this documentation.

If the goal you want to achieve is beyond these element/template, please create a support ticket on our Support Forum, we’ll check further if we could help.

Best regards.

Literally after I posted this I found how to do it with the hooks. Again great plugin and thanks for the reply!

Thank you for your confirmation! Have a great day!

Hi,

Thank you for reaching out to us.

After you renew the Item Support duration, you would need to re-authenticate. Please follow this instruction for re-authentication: https://villatheme.com/knowledge-base/how-to-use-auto-update-feature/

Then you’ll be able to open tickets: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/

Best regards.

Hi,

Thank you for reaching out to us.

Currently we don’t have this feature, but it’s a cool idea, we added it to our list to consider building it in the future. Thank you so much for the suggestion!

Best regards.

Hello. This sounds great. Good luck then! Kind regards

Hi,

Can you send me images of how the Store Owner Email for Order looks like on mobile and desktop devices?

Thank you. Best regards

Here’s the instruction for opening a ticket: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/

Thank you. Ticket opened.

Thank you for the note. I received it. We’ll be checking now.

Hi,

Thank you for reaching out to us. Please check if the templates are enabled in the WooCommerce Emails list. You can see the instruction in this documentation: https://docs.villatheme.com/woocommerce-email-template-customizer/#:~:text=Disable%20WooCommerce%20Email%20Template%20for%20a%20particular%20email%20type

If it does not work, please create a support ticket on this Support Forum. I’ll be checking.

Best regards

One last thing about how the Default Template works, the important part is the “Default Content” component, it must be added to the template. Please visit our documentation of this part for specific explanation, as well as all notices while using the template: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452

Im very confysed… we are using your plugin for our welcome emails with email type – proccessing and with filtring by product category. when we have the parent order everything works perfectly, but when we have renewal order for subscribtion- so based on subscription information a new order is created and also having processing status – email is not sent… Could you help me understand where is the issue?

First, please deactivate our plugin and create a test renewal order for subscription. Then could you let me know what type of email you receive when that order status changes to Processing?

soved

Hi,

Thank you for reaching out to us.

Normally, WooCommerce emails created by a 3rd plugin is displayed in our Default Template. You can regard our documentation of this part here: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452

If the email verification is available in the WooCommerce Emails list, you can use and edit the Default Template for it.

In case you want to build a template only for this verification email type, this integration must be done in their plugin. We have documentation for compatibility, you can send them: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_menu_5142

Best regards.

Hi,

Thank you for reaching out to us.

Subscription email is not a default email of WooCommerce, so if this email type is available in the WooCommerce Emails list, then it’ll be displayed in the form of our “Default Template”

For how to customize our “Default Template”, as well as more info about 3rd party emails in general, please visit our documentation of this part: https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452

Best regards.

Hi,

Do you mean the rules? I supposed you mentioned the Order subtotal rule. Please take a look at our documentation of this part: https://docs.villatheme.com/woocommerce-email-template-customizer/#:~:text=email%20type%20here-,Rules%20for%20template,-These%20rules%20will

If it does not work, please create a support ticket on our Support Forum, I’ll be checking the issue.

Forum: https://villatheme.com/supports/forum/plugins/woocommerce-email-template-customizer/

Guide to create a ticket: https://villatheme.com/knowledge-base/how-to-create-tickets-on-villathemes-forum/

Best regards.

Thank you for your quick reply. Sorry, I maybe not be clear enough. My goal is to send two email on one action (process or complete order), I thought using rules can allow me to work around this I write you to your support, if you can help on that

I see. Thank you for the explanation.

However, this function is not done by our plugin. ETC customizes and replace Woo default emails with our templates.

If you have a 3rd party/plugin, or somehow you can manage WooCommerce to send 2 emails, our plugin can detect and replace these emails with our templates.

Hi,

Thank you for reaching out to us.

The email from a 3rd plugin can be displayed in the form of “Default Template” made by our plugin. But only when that emails is available in the WooCommerce Emails list.

For a better view and a specific explanation, you can visit our documentation of this part. https://docs.villatheme.com/woocommerce-email-template-customizer/#configuration_child_menu_8452

Best regards

Thank you for information but I already read that section and it said “Even if you create multiple Default Templates, only one will be applied to all 3rd plugin emails. You can’t assigned one particular “Default Template” for a specific email of a 3rd plugin.” So your answer actually useless.

Thank you for the note.