130 comments found.
I have problems with payment on my page for the plugin, it gives an error I need urgent help!
Hi,
Thank you for reaching out to us.
We’ve fixed the problem and will update our plugin soon. It’s expected to be released in the next few days. You can also create a support ticket on this Support Forum. I’ll send you the patched file.
Best regards.
I noticed a big drop in sales recently and it turns out this plugin causes an issue with both google and apple pay. when your plugin is active neither works. I’m using square for payment. Please advise.
Hello,
Thank you for reaching out to us.
Please create a support ticket on this Support Forum. I’ll send you the patched file.
Best regards.
Hi, i eventually want to buy this plugin but the demo is not working, it shows
“There has been a critical error on this website.
Learn more about troubleshooting WordPress.”
kind regards
Hi,
Thank you for reaching out to us. And thank you so much for letting us know the problem. We’ve fixed the issue in demo site, it’s alright now. You can check again.
Best regards.
Pre-sales question: I had the free plugin enabled and when I imported sale prices and dates via CSV, your plugin had set a start and finish time of 10am, even when I disabled your plugin. If I purchase your plugin, will you be able to assist me in setting a default start time of 12am and finish time of 11:59pm for all products I import to? Thanks!
Hi,
Thank you for reaching out to us.
You mentioned “even when I disabled your plugin”, does it mean that the sale schedule is still set to 10am with imported products when disabling our plugin?
The default time of sale schedule is always 12:00AM, but if it’s imported, I’m afraid you need to set the time again.
An important note is that our plugin only helps display the countdown timer, it does not interfere the sale schedule.
Best regards.
Hi there, how’s this plugin performing on stores with a higher amount of products. On my store we’re having roughly 7000 products with about 30000 variations and other plugins I used often bring my website to a 502 error once the sale ends.
Additionally, do you guys have tested it with caching plugins, or cloudflare APO?
And lastly, when applying the discounted price, is it overwriting the “real” prices in the database or how does it work?
Hi,
Thank you for reaching out to us.
For cache plugin compatibility, we don’t commonly have cache issue. It’s just if you change settings in the backend, please ensure to clear cache before checking.
For the other questions, you can test our free version first: http://bit.ly/sales-countdown-timer
Best regards.
Is it possible to have a layout like this on the product listing and on the product page? https://prnt.sc/Q2qt9IaXJe0w
Hi,
Thank you for reaching out to us.
We’ve used some design of countdown timer in our demo page, please check: https://new2new.com/?item=sales-countdown-timer
Best regards.
I don’t understand the Evergreen and Restart Countdown. In the documents , this feature is not clear. Please, can you explain how the evergreen feature works, and how the restart countdown works?
Hi,
Thank you for reaching out to us.
The Evergreen and Restart function means that when the sale expired, it’ll start again after the time you set up in “Restart”
Best regards.
I’m confused and need help:
How do I create a discount countdown timer exclusively for 1 product at checkout?
I don’t want to display for other products.
Hi,
Thank you for contacting VillaTheme.
Regrettably, the feature you have requested is not currently supported by our plugin.
Best regards.
I have pre-sale question. Is this plugin fully compatible with latest woocommerce 7.3.x and PHP 8.x? This info is not visible under details.
Hi,
Yes, our plugin is currently compatible with the latest version of Woocommerce and PHP 8x.
Best regards.
Hey there, Great wonderful it looks pretty well much appreciated I want to use this for my website is this is compatible for my website Finance Tine
Hi,
Thank you for your kind words about our plugin.
This plugin can be used on a WordPress website, and to ensure that it works properly on your site, please try our free version first.
Best regards.
hi there pre puchase question
Is it compatible with Dokan? I’m looking for vendor compatible countdown timers where vendors can add countdown
Hi,
Unfortunately, this plugin has not made compatible with Dokan yet.
Best regards.
PRE-SALE: can I use it with LiteSpeed cache and with wp rocket cache ?
Hi,
We have not received many concerns or reflections using cache plugins with this plugin. however, please try our free version to experience this: http://bit.ly/sales-countdown-timer
Best regards.
Hi, I need to have the same checkout timer’s position (before checkout form) for both cart page and check out page. Is it doable? Thanks.
Hi,
You can set the checkout timer before the checkout form on the checkout page. (Go to Checkout countdown > Design on checkout page > Position).
On other pages including the cart page, there are 2 position options available: sticky top or bottom (In the Design on other page tab)
You can regard this documentation: https://docs.villatheme.com/sales-countdown-timer/#set_up_child_menu_3921
Best regards.
Hi, I am aware of the restriction for position (sticky top and sticky bottom only) for other pages including the cart page. Is there any chance I can apply same position as checkout page (which is after the header) cos I don’t want sticky modes to ruin my website visuals.
Hi,
We will consider adding this display position on the cart page in the next updates. Please be patient.
Best regards.
Looking forward to it. 
Hi, I’ve bought the premium version and the timer only works on single product page, category page and shop pages but I need it to be displayed on the home page. How To display it on products on the home page?
Hello,
Please fill the “Show on” field(https://docs.villatheme.com/sales-countdown-timer/#:~:text=activate%20this%20option.-,%E2%80%93%20Show%20on,-%3A%20to%20assign%20which ) of your countdown shortcode with:
is_shop()||is_product_category()||is_front_page()||is_home()
Let me know if it works.
Best regards
is there any way to change this reset time to hour based? https://prnt.sc/7qMgzp0DpOU4, i want to be 8 hour
Hi,
Thank you for keeping in touch with us.
This feature will be available in our plugin’s next updates, please kindly follow this plugin’s changelog.
Best regards.
I just ordered and tried to install plugin and it gave me an error saying ‘plugin installation failed. no valid plugins were found.’
nvm I figured it out
Hi,
Thank you for this prompt confirmation.
Please contact us if you require any additional assistance.
Best regards.
Hi,
Thank you for using our plugin.
The counters that appear twice may be a result of the countdown timer schedule you set for this product and the counter shortcode. Please give us this product’s URL so we can help with the check.
You can contact us via our email: support@villatheme.com.
Best regards.
Hi,
We can not see this page, please see this (https://ibb.co/KwcFjBW ) and make it temporarily published.
Best regards.
Hello! A customer asks me if a countdown can be included in the product page. The idea is that when you access the product, a 15-minute countdown begins where you can enjoy a special discount. This countdown is not associated with any date, it is simply activated when the customer accesses the product page. Do you know any plugin that can fulfill this function? Thanks in advance
H,
I think you are mentioning the Countdown evergreen feature, which allows repeating the countdown timer whenever it hits ending, if yes, this feature is available in this plugin’s premium version. You can see this documentation No 4
Best regards.
Yes that is! And the countdwon can be set to a specific time, like 15 minutes when the client opens the product page?
Hi,
You can set a specific time for the upcoming sale (For example 15m for opening selling) but it may not be started when the customer enters the product page.
Best regards.
Hi there, in terms of layout, I’d like to left align the countdown, I couldn’t find this option in the settings. Any workaround? Thanks.
Hi,
Please add this Custom CSS below in our plugin ( Countdown timer > General settings > Custom CSS)
.woo-sctr-shortcode-countdown-timer-wrap .woo-sctr-countdown-timer-layout {margin: initial}
.woo-sctr-shortcode-countdown-timer-wrap{justify-content: unset}
If you want the timer to align left on specific pages, please let us know, and we will propose a more appropriate Custom CSS.
Best regards.
Thank you for your quick reply! Unfortunately, it didn’t make a difference: https://thegrizzlygrub.com/product/marseillaise-fish-soup/
Hi,
The timer appears left as it should on your page, see this: https://prnt.sc/MjaEfiZzSZqp
What would you want it to look like? could you clarify and mark it by a screenshort?
Best regards
I’d like the counter itself to be left align: https://prnt.sc/HfKjBFR25McG Thanks.
Hi,
In this case, please use this custom CSS instead:
.woo-sctr-shortcode-countdown-timer-wrap .woo-sctr-countdown-timer-layout {margin: initial}
.woo-sctr-shortcode-countdown-timer-wrap{justify-content: unset}
.woo-sctr-shortcode-countdown-timer-wrap .woo-sctr-countdown-timer-layout .woo-sctr-countdown-timer{margin: initial}
Best regards.
I cleared the cache but still the same: https://prnt.sc/GFpGO1YIT8XI Thanks.
All good thank you, I changed unset to left + !important and it works, thanks.
Hi,
Thank you for your confirmation.
If you require any additional assistance with our plugin, please contact us via the premium support forum.
Best regards.
Hi guys! Is it possible to show the time WITHOUT there being a sale price? I simply need to show a timer that I can set for every product with just a regular price. Will this plugin do that please?
Hi,
Yes, it is completely possible with our plugin.
Best regards.
Thanks. So i’ve bought the premium version and the timer is showing on single product page and shop page (awesome!!) but if I add a product tab on the home page and choose source to be a product category or tag the timer does not show. Im using Woodmart theme. How can I get this to work please? Many thanks.
