53 comments found.
6 months of support for the purchase of the plugin, but it never responds, then it gets difficult, make a manual, more complete and a demo that stays like your demos, so that later we buyers can customize it, or respond in your support. Thanks!!
Hi There, Can you please provide your ticket id so we can see more about that ?
211
Can you please copy the ticket link and provide it here ?
We are so sorry for our late response, Please follow with us on your ticket we will do the require changes for you 
Hello sirs, I sent a message from the contact form. Could you please help?
Is it a web based app?
Hi There,
It’s documentation plugin built for WordPress, We suggest to check our landing page and create test drive to try it https://db.besquares.net/landing/
Hello just a quick pre-purchase question. I have had a play with the demo and I’m wondering if it is possible to use the default gutenberg editor to enter content or whether things are limited to the included docs editor.
I also could not add any documents in the demo. Is this disabled? Would very much like to see how it all works before purchasing if that possible.
thank you D.
Hi There,
Gutenberg is not supported currently at our editor, For adding docs it’s currently disabled at the demo but I have enabled this again go to your demo website then go to Plugins and activate DeepDocs then follow the install steps so you can try the editor.
Thanks, B
Thanks for the super quick response. The plugin menu seems to be hidden/disabled on the demo. Sorry for being a pain!
At your demo dashboard go to Plugins menu and activate DeepDocs plugin,
Hope this helps
I must be missing something? There is no plugin menu in the Dashboard. Please see screenshot : https://i.ibb.co/d67MHy0/dashboard.jpg
Thank you!
Check again now
Yeo that works perfectly now. Thank you!
The Appearance > Customize > DeepDocs menu is also missing in the customizer. is this also just a demo limitation?
Screenshot : https://i.ibb.co/6sMWzvT/deepdocs.jpg
This is actually because we have old version of the plugin on our demo, I have updated it you might check again now and also check the editor it’s include the latest features
Thanks for the help guy purchased but I ran into a small issue with the plugin and opened a support ticket on your site. Would appreciate some help. Speak to you there. Thanks
hi, i am testing your theme using your sandbox. i am facing some issues.
1. when i add a doc article, it does not show on the frontpage or in the docs list.
2. in general settings, when i toggle off “use docs page slug with category” the site breaks.
3. when i change docs page name and choose the new name in settings, the theme breaks.
i am using twenty-twenty theme.
thanks.
Hi There,
Most of the features are disabled in the demo mode, If you want to check more please contact us from our profile or reach us on our support website https://support.besquares.net/
Thanks, B
Hi, I thought I read in a comment that shortcodes can be used within the editor, if so? How can I do it, I have not found the way, I place the shortcode but it does not interpret it
Hi There,
We no longer support shortcodes with the editor starting from version 1.1.0, If you need custom block please let us know we would be happy to help
Thanks, B
Thanks for your answer, what I need is to be able to include Elementor templates in the content, since. sometimes I need to create articles with parts that have a more complex design. Would this be possible quickly? Thanks for your attention
Good morning, is there a solution to be able to insert shortcodes? As I mentioned, sometimes I need to insert an Elementor template with a shortcode. Is there a snippet so that shortcodes can be processed in the content? Thank you
Hi There,
We will see about that in the next update, Please allow some time.
Thanks, B
Thanks
Hi, does this works well with bbpress?
Hi There,
DeepDocs is stand alone plugin which means no conflict or other plugin is required to use it.
Thanks, B
Why is there no demo content to be installed, this will make it so much easier to get started
Hi There,
We have answered your ticket #184 please follow up with me there, I will be so happy to guide you on that
Thanks, B
Hello, I can’t add more doc into list , Btw your ticket system look like broken.
https://www.loom.com/share/c3507788c905443ab1b5574db9eea28bHi There, That’s look really odd, Can you please message me with login user and password from my profile https://themeforest.net/user/besquares#contact ?
Hi. I’m trying to create a doc and add sub docs in your demo but nothing is happening. It’s like there is a javascript issue. The publish button isn’t saving any docs. I’m interested in buying this but there seems to be a few issues.
Hi There,
Thank you for letting us know about this problem, This is related to our demo not the plugin and has been fixed you may try again now
Yeh, thanks but it’s still not working. The publish button does nothing. I can see the category that I created but adding a doc doesn’t do anything.
Well I just tested and it works fine, Can you try to add docs using the link “Add Doc” from the sidebar ?
Ok, that worked. One other small issue I’ve just found that adding a link the text of a doc opens in a new tab. I tried changing the “_self” in the html code of the link but it doesn’t save it after clicking OK and then Update Doc. It keeps reverting back to “_blank”. Is it possible to fix this? I think this plugin is what I’m looking for but I need to make sure before purchasing it for our client.
The html code button is for preview only, Link target attribute control will be added in the next update, For now the default target is blank but if you wish to change this to self I can show you how.
Hi – can I use tables in the content – and have it be properly responsive? Or do you have a better way for tabular data? Thanks! Robert5
Hi There, Tables support will be added in version 1.2.0.
Thanks, B
hi – curious when 1.2.0 might be released?
Hi, It should be in the next month.
Hello again, Tables are now supported you may create test drive at our live preview to try it out.
Thanks, B
Hello dear DeepDocs team, when I have installed the plugin (latest version) and then go to the setup wizard, it always hangs on the plugin page. There is a line with “Docs” and it just loads for days and nothing happens. I’ve tried reinstalling several times. What can I do?
Hi There, Please reach us on our support website https://besquares.net/support
Thanks, B
Just purchased and installed plugin but im getting “Fatal Error” when activating. Also your support page is broken and won’t allow me to create a ticket.
Any help would be great. Thanks
Hi There, Please reach us from our profile and send WordPress login details to see more about this problem https://themeforest.net/user/besquares#contact
Hi Support Team;
Thank you for this work. This is presale enquiry. Hopefully, you can answer ASAP.
Is your plugin compatible with BuddyBoss Theme and platform?
Kind Regards Khalid
Hi Khalid, We haven’t tested BuddyBoss theme but we have customers using our plugin with it already, I would suggest to purchase the plugin and try it if there is a problem we can refund you. Thanks, B
PREPURCHASE QUESTION
can make current heading change color on hover or mouse over? like this example? (right sidebar) https://membershipguide.org/handbook/planning-your-membership-move/making-the-business-case-for-membershipHi There,
Yes if your theme support it but if not we can help with custom css code
Nice! Do you recommend any special theme?
In our demo we use WordPress 2020 theme, It should work with any theme no special requirements are required
Hey there, I really like it but the problem is The document page is reached by redirecting twice from the first page that opens. It would be more accurate to go to the document page on the first click from the first page.
Hi There,
You can design the document page as you want, You may use the sidebar shortcode to show all the available categories and docs on the first page
I want to buy this plugin, but I try Test Drive, It’s not working
Hi There, I tried to create test drive and it’s working fine here you are the test information: https://db.besquares.net/db_bd811e791ebesquaresnet/wp-login.php User Name: db_bd811e791e Password: SG1vQ6uGAN8@
Hello!
We have a multi-products site. We would like to know if with your plugin is it possible to scroll down/up documentation of each product like Ohio documentation https://docs.clbthemes.com/ohio/? Many thanks in advance for your answer.Hi There, Please check our multi-products demo to learn more about DeepDocs https://db.besquares.net/demo-products/ Thanks, B
Thanks for your answer.
I just bought your plugin and tried to contact your support but it doesn’t work: Infinite load, and can’t send or read tickets. Error that was already stated 4 months ago by another user! It’s really annoying because your plugin breaks my site, i.e. all the social network logos are displayed in bad way and during the installation of your plugins, I have Ajax errors for all the plugins required (I don’t understand why it needs other plugins to work). Rather a bad start… Could you help with our issues please? Thanks.
Hi, I can see you already registered on our support website I have created you ticket and you may access it from your account on our support website then click on my tickets, If you still getting the infinite load error try to clear your browser cookie or login again on new incognito tab, Once you can see the ticket please provide any related url to see more about the social network logos problem. Thanks, B
Hi Guys,
Your plugin wants to install all these plugins: Custom Twitter Feeds, Envato Market, Instagram Feed, Kirki, Revolution Slider, WooCommerce Plugin. Is it really necessary to have all these plugins installed? I don’t really want a load of plugins affecting my site speed.
I want to use your plugin as a simple KB, I don’t want/need WooCommerce or RevSlider – which can I remove? I dont need to sell anything and I don’t want any fancy sliders or twitter/insta integrations.
Thanks,
Hi There, Those plugins are required from your theme not our plugin, We only require to install Kirki plugin which is necessary to customize plugin color and style and you can skip this step if you don’t need to customize the default style, For more please reach us on our support website https://besquares.net/support/tickets Thanks, B
Thanks for the reply, I have setup the plugin on a vanilla installation with no other plugins, etc.. and it’s much better.
Quick feature suggestion – the document editor doesn’t handle images too well. It would be good if when the user pastes in an image the image is uploaded to the webserver and not hotlinked. Also, it would be good to have edit image controls so I can change the size of the image, etc..
Thanks
Thank you for the suggestions I have noted that already, Also please note the editor support shortcodes so you can use any other plugin to create image/galleries… Hope this helps
Hello I’m really liking this site. But I’m a little confused as to what this exactly is:
1 – I’m confused by the word plugin. Is this the actually a complete product or just a plugin to an existing 3rd party product called DeepDocs
2 – Is this a subscription? Is this hosted on your server or on my server?
3 – Can i install it on my local machine just to configure it before I launch it on my ISP?
4 – I really like the Simple with Search theme. Is that included in this package?
5 – Are the installation steps easy to understand and concise. I’m not that tech savy
Hi There, First before I answer your questions please note you must be familiar with WordPress.
1 – DeepDocs is a complete product not an addon however as noted it should be uploaded to WordPress as “Plugin” to understand more about plugins please read this https://www.wpbeginner.com/glossary/plugin/
2 – No subscriptions is required it’s one time payment and you get all the simples however you need to upload it to your server
3 – Yes you can install it anywhere as long as it’s on the same domain or the same purpose
4 – Yes all the simples are included those are just simples the possibilities are much more than that.
5 – Please reach our documentation to learn more about the installation process https://support.besquares.net/docs/section/installing/
Hope this helps and please let me know if you have more question
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