Dear customer, here there is no support, sorry, you must send a ticket and say what problems you have, first of all respect for more difficulties you have, if you have a pending ticket please remind me of the number to see what it is.

I am looking forward to your response

Cheers

I am waiting for your ticket, to see what errors you say, and what support is so bad that you say, I have reviewed and I do not see anything pending, I am still waiting for you to create a ticket to review it.

you wonder why send a ticket? because from there it is easier to track or track the support, I hope you understand that we always try to organize ourselves more and more and improve more and more.

I await your tickets sir.

Hello, thanks for response on Ticker

However, there is a fix needed.

Do check the same ticket.

Thanks

Hello, your ticket has already been answered, check it

Thanks for prompt responses

Gracias

Hello, Mr. Customer, our license system does not block domains or IPs, your license was deleted so that you can activate it again.

I asked you to send a ticket you haven’t, so how can I help if you refuse to send a ticket.

to solve your problem you have to enter your server by ftp. and do the manual activation, I’m also seeing you use a version of the script 7.0.1 and we’re going to 7.5.1

I will be attentive from the ticket.

we do not have blocked your domain or ip

You have my Cpanel Details in our previous tickets in your ticket support system and about the version its my decision to use which every version i chose. At this time your ticket system wont allow me to submit a ticket. Your ticket system says my support from envato is expired. Like seriously this not a support, its your verification system that is not working. i wont be here typing all this long messages. Please kindly activate my website. Your script purchase verification system is not working. When i copy and paste the inform on the verify_purchase.php its not accepting the information, it says server unavailable try again. That is your fault and not my fault.

Hello, Mr. Customer, our license system does not block domains or IPs, your license was deleted so that you can activate it again.

I asked you to send a ticket you haven’t, so how can I help if you refuse to send a ticket.

to solve your problem you have to enter your server by ftp. and do the manual activation, I’m also seeing you use a version of the script 7.0.1 and we’re going to 7.5.1

I will be attentive from the ticket.

we do not have blocked your domain or ip

You have my Cpanel Details in our previous tickets in your ticket support system and about the version its my decision to use which every version i chose. At this time your ticket system wont allow me to submit a ticket. Your ticket system says my support from envato is expired. Like seriously this not a support, its your verification system that is not working. i wont be here typing all this long messages. Please kindly activate my website. Your script purchase verification system is not working. When i copy and paste the inform on the verify_purchase.php its not accepting the information, it says server unavailable try again. That is your fault and not my fault.

Hello, Mr. Customer, our license system does not block domains or IPs, your license was deleted so that you can activate it again.

I asked you to send a ticket you haven’t, so how can I help if you refuse to send a ticket.

to solve your problem you have to enter your server by ftp. and do the manual activation, I’m also seeing you use a version of the script 7.0.1 and we’re going to 7.5.1

I will be attentive from the ticket.

we do not have blocked your domain or ip

You have my Cpanel Details in our previous tickets in your ticket support system and about the version its my decision to use which every version i chose. At this time your ticket system wont allow me to submit a ticket. Your ticket system says my support from envato is expired. Like seriously this not a support, its your verification system that is not working. i wont be here typing all this long messages. Please kindly activate my website. Your script purchase verification system is not working. When i copy and paste the inform on the verify_purchase.php its not accepting the information, it says server unavailable try again. That is your fault and not my fault.

Hello, Mr. Customer, our license system does not block domains or IPs, your license was deleted so that you can activate it again.

I asked you to send a ticket you haven’t, so how can I help if you refuse to send a ticket.

to solve your problem you have to enter your server by ftp. and do the manual activation, I’m also seeing you use a version of the script 7.0.1 and we’re going to 7.5.1

I will be attentive from the ticket.

we do not have blocked your domain or ip

You have my Cpanel Details in our previous tickets in your ticket support system and about the version its my decision to use which every version i chose. At this time your ticket system wont allow me to submit a ticket. Your ticket system says my support from envato is expired. Like seriously this not a support, its your verification system that is not working. i wont be here typing all this long messages. Please kindly activate my website. Your script purchase verification system is not working. When i copy and paste the inform on the verify_purchase.php its not accepting the information, it says server unavailable try again. That is your fault and not my fault.

You have my Cpanel Details in our previous tickets in your ticket support system and about the version its my decision to use which every version i chose. At this time your ticket system wont allow me to submit a ticket. Your ticket system says my support from envato is expired. Like seriously this not a support, its your verification system that is not working. i wont be here typing all this long messages. Please kindly activate my website. Your script purchase verification system is not working. When i copy and paste the inform on the verify_purchase.php its not accepting the information, it says server unavailable try again. That is your fault and not my fault.

You have my Cpanel Details in our previous tickets in your ticket support system and about the version its my decision to use which every version i chose. At this time your ticket system wont allow me to submit a ticket. Your ticket system says my support from envato is expired. Like seriously this not a support, its your verification system that is not working. i wont be here typing all this long messages. Please kindly activate my website. Your script purchase verification system is not working. When i copy and paste the inform on the verify_purchase.php its not accepting the information, it says server unavailable try again. That is your fault and not my fault.

Hello sir, I do not want to argue with you in these comments, I already told you there is a solution that is the ticket but I see that you refuse to send the information where it should be.

please write to me at support@jaom.info and there you explain to me what is happening and provide details to solve it this time.

Can you upload the correct files so paid users can upload the correct files to their servers. It is pointless if every time you have to log into a back end to fix issues that can be avoided if you just upload the correct files to code canyon. Tickets are not helping and you cant communicate well in ENGLISH!

Hello sir the correct files are what you download during the purchase in codecanyon, what I do in the support is to check the license files to make them work on your server because many servers are limited in configurations and therefore sometimes they block the ip where the license is located, that’s all I help clients to solve the activation problem,

and this has nothing to do with what you say if the client asks for help we help him.

Well, if what I write is not English, then tell me what it is?

in 2 days I will upload an update where I will include it in the menu that already has it if the client is active you can update all your files from there in general without deleting anything from your database, this applies to the latest versions

Hello, Mr. Customer, our license system does not block domains or IPs, your license was deleted so that you can activate it again.

I asked you to send a ticket you haven’t, so how can I help if you refuse to send a ticket.

to solve your problem you have to enter your server by ftp. and do the manual activation, I’m also seeing you use a version of the script 7.0.1 and we’re going to 7.5.1

I will be attentive from the ticket.

we do not have blocked your domain or ip

my dear client, I am going to tell you a story, there are very experienced developers here and you know I also buy for other clients because there are wonderful works here and of course there are also errors, I am using a theme and reviewing it had an error I wrote to the developer to tell him the problem and you know what he told me?, that he didn’t have support that I had to renew it to answer his questions, do you know what I did?, I renewed the support again and the problem was solved and everyone was happy.

now if you have problems you should send or sent a ticket, I don’t know if you had already sent it before, if you like tell me the ticket number, I can’t guess if you already did it,

if there are errors I have corrected them immediately, now you say errors then send me a ticket to know what they are and fix it, but do not confuse errors for additional things, I also cannot guess what configuration you handle on your servers it is something that you must do well so that the script works.

now if you make modifications you must know how to do them without damaging the license.

But as I told you before, if you require support because there are errors, send them to see what it is and I will solve them.

have a happy day

You do not get it.

1. How many times do I have to do a fresh install when youupdate your script??? 2. Please get it that, there is always errors after an update or something 3. Now how come that a script you have stalled and testing all of a sudden will be redirecting and asking for purchase code when you ave done all of that already.

each update brings new things either in the code or database tables, when it is uploaded it is described what was done, I think you should have a programming team who make the changes, but if the script has been modified by you or your team updating the files is not enough since they would not be compatible, if you need to update send a ticket and I will explain how to do it without losing data.

when it is installed it asks for a purchase code, if you make a change or try to change the license it asks for a code.

note: in the latest versions the license is verified every 12 months but if they change something that has to do with the license, or change the domain or install on another server, of course, it will ask for a license.

Dear customer, you can express what you want, but you should also know that the products uploaded here in codecanyon are of very good quality, sometimes many buyers want to make their own customizations, the script allows you to do it 100%, the script is constantly updated, always improving the errors and so that you know at once the support I give via ticket each purchase you make has 6 months of support which I answer, correct errors, and everything related to the script, but if you run out of support you must renew it for another 6 months, the least you should do is renew support, all the programmers here work in the same way.

there is a regular license and another extended license if you read them you will realize what the codecanyon policies are, I am not inventing it myself, read the following link:

Also, if you have errors in the original file, it will be gladly attended to, but we do not support already modified scripts.

here in this ticket you send all but you must register and have support purchased by codecanyon for at least 6 months or more, in this way you enjoy the doubts you have and corrections to the original script

Hello, Mr. Customer, our license system does not block domains or IPs, your license was deleted so that you can activate it again.

I asked you to send a ticket you haven’t, so how can I help if you refuse to send a ticket.

to solve your problem you have to enter your server by ftp. and do the manual activation, I’m also seeing you use a version of the script 7.0.1 and we’re going to 7.5.1

I will be attentive from the ticket.

we do not have blocked your domain or ip

Hello, Mr. Customer, our license system does not block domains or IPs, your license was deleted so that you can activate it again.

I asked you to send a ticket you haven’t, so how can I help if you refuse to send a ticket.

to solve your problem you have to enter your server by ftp. and do the manual activation, I’m also seeing you use a version of the script 7.0.1 and we’re going to 7.5.1

I will be attentive from the ticket.

we do not have blocked your domain or ip

Hello dear customer, first of all you must renew your support and send a ticket. second, you have installed the script in 2 domains and you have also made modifications that I don’t know what they are but that affect the license, if the license does not find a connection it throws you the error, my server has not blocked anything sir, but you check what files you are modifying without affecting the license.

and third in March you activated your products so I recommend that you check your server well that it is version php 7.3 and if you make modifications please know how to do them carefully, the script is 100% editable but you have to respect the license.

note: modified script is not supported as it is not the original script.

but I will delete both domains for you to do things right

If you require more answers you must buy 6 months support in the following link:

check your tickets there I have answered you and please follow the tickets

.

Today is Sunday, however I have answered your ticket,

Sure it was actually reminder. I have seen your response and I have replied you. I await your response.

Thanks

For time zone issues and tickets go ahead you must wait your turn for me to answer you, both here and in the ticket I realize, just wait and I answer in the ticket because that way you do double work of writing on two platforms that are the only one for support is the ticket.

Hello how are you, please send me the details to the email support@jaom.info and I will give you the price of the quote