Hello,

Thank you for your message.

Could you change Session storage mode from PHP to Database and check it once again?

Thanks!
Kate
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Hi,

It seems that the plugin version is up to date(21.8).

Also, I’ve tried setting the storage mode to database, but the issue still persists.

Any other Idea on what could be the cause of the issue?

Regards

Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thanks for your message.

And really sorry for the late reply. I had a system glitch but that is fixed now.

This is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com. There’s a similar request for this feature recorded at https://ideas.booking-wp-plugin.com/boards/feature-requests/11103. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to either vote for the corresponding request above or record a request that best fits your business needs.

If I am off-base, you need additional help or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #250152 so we can look into this matter for you.

Many thanks,
Richel

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Hello Liam,

Thank you for your message.

The only workaround to this inquiry would be to use the Custom Fields Add-on and create conditional custom fields and mandatory custom field that asks the selected number of persons and then display the relevant fields (depending on the selected number from the first custom field).

Thanks!
Alex
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Thanks Alex, that sounds like it could work.

Thanks for your help!

Hello,

Thank you for your message.

Do you mean that your customers should register before they see the booking form? In this case, you can check third-party plugins, for example:

Let me know if I understood you correctly.

Thanks!
Kate
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Hi

Sorry for spaming but i still dont get it.

Currently i have the following plugins installed: Bookly Bookly Pro Add On Bookly Group Booking (Add-on)

Now it should be possible to setup the plugin for the following scenatrio: We offer groupfitness and they are scheduled as follows: Women – Thuesday and Thurday from 18:20 – 19:20 Men – Thuesday and Thurday from 19:40 – 20:40

But i set up everything as shown in the tutuorial but i can still not see the registrartion field, when i insert the shortcode in tho the website.

Hi

Sorry for spaming but i still dont get it.

Currently i have the following plugins installed: Bookly Bookly Pro Add On Bookly Group Booking (Add-on)

Now it should be possible to setup the plugin for the following scenatrio: We offer groupfitness and they are scheduled as follows: Women – Thuesday and Thurday from 18:20 – 19:20 Men – Thuesday and Thurday from 19:40 – 20:40

But i set up everything as shown in the tutuorial but i can still not see the registrartion field, when i insert the shortcode in tho the website.

Hello,

Thank you for your message.

Do you mean that your customers should register before they see the booking form? In this case, you can check third-party plugins, for example:

Let me know if I understood you correctly.

Thanks!
Kate
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Hello,

Thank you for your message.

If one customer books the appointment for several persons, the appointment details show the name of the client who has booked the time slot and the number of persons chosen at the time of booking: https://support.booking-wp-plugin.com/hc/en-us/articles/360000259594-Group-Booking-Add-on

Regarding the second issue, please create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Yulia
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Hello,

Thank you for your message.

Some features were released as add-ons several years ago but all customers who bought Bookly before this, retained purchased functionality with no additional charge. Probably you’ve been trying to update Bookly using FTP or there’s another issue but please don’t worry – all functionality that you used before should be available in your configuration and you don’t need to purchase any add-on(s) additionally.

I can see that my colleague is working on your request in Ticket #241729. Kindly wait for the reply.

Thanks!
Yulia
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No, I have not been trying to update it via FTP. I am worrying, because I have spent nearly £200, few weeks ago, on addons that according to your colleague are now free of charge and included in bookly pro license.

Hello,

Thank you for your message.

Please request a refund here https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- for the add-ons that are already included in your Bookly PRO.

Thanks!
Yulia
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Hello,

The Multisite Add-on makes the Bookly plugin compatible with the WordPress multisite environment. Regarding licenses, you need a new license for each new domain where you want to use the plugin/add-on. If it’s one domain, one license is enough, if the multisite uses different domains, then each one domain will need its own license.

Thanks!
Alex
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Hello,

Thank you for your message.

Yes, that is expected behavior with the Group Booking Add-on. If you would like to move a customer to a different staff member, you need to remove the customer from the current appointment and create a new appointment with a different staff member.

Thanks!
Alex
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Hello,

Thanks for reaching out.

Check if you’re trying to book the same service and time slot. If the problem is still there, please reach out to us: Click Here To Get Bookly Support.

Thanks!
Alex
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Hi there,

Thank you for your message.

Do you mean the Number of person field? You can show this when placing a booking form on your website [bookly-form show_number_of_persons=”1”] https://support.booking-wp-plugin.com/hc/en-us/articles/360000259594-Group-Booking-Add-on

Thanks!
Yulia
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Hello,

Thanks for reaching out.

Both the Bookly Group Booking Add-on and Bookly Collaborative Services Add-on should make this requirement feasible.

The Bookly Group Booking Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360000259594-Group-Booking-Add-on allows you to accept group bookings or multiple persons for the same service and staff member at the same time and let customers specify the number of persons they’d like to book for when they choose a service at the first step of the booking process. The price will increase depending on the number of persons selected. Otherwise, you can hide the ‘Number of persons’ field when publishing the booking form which means that all appointments will be booked for one person per booking. And it will no longer offer the same time for the same service and staff member if it’s booked to the maximum capacity.

Whereas the Bookly Collaborative Services Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360013222534-Collaborative-Services-Add-on allows you to create services that require simultaneous participation of several staff members, or staff members and shared resources (such as rooms, tables, equipment, specific tools, devices, and items). With this add-on, you can avoid double bookings if the resource is already in use or one of the staff members is already booked for another service since your customers can book a service with any of the following scenarios:

• two or more staff members working together
• staff member(s) and a shared resource (such as rooms, tables, equipment, specific tools, devices, and items)

Kindly note that at this time, the collaborative services can be booked via the front-end only. The administrator cannot create appointments with collaborative services in the backend but can manually add each appointment as a part of the collaborative service. And Bookly Collaborative Services Add-on isn’t compatible with Bookly Custom Duration Add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/360005082294-Services-with-flexible-duration-Custom-Duration-Add-on- yet.

Admin or staff member should be able to add appointments in the back-end.

Bookly is designed to work with a weekly schedule. The schedules you set up for the staff members are their consistent availability moving forward – for each and every week. So timeslots offered in the front-end booking form are founded on these schedules. And the time slot interval or how the hours are divided and presented in the booking form is based on the time slot length.

The add-ons https://www.booking-wp-plugin.com/features/, such as Bookly Group Booking Add-on and Bookly Collaborative Services Add-on, are intended to help give more flexibility to achieve desired features. I want to note please that Bookly Pro is the main plugin, hence, it needs to be installed and activated to be able to use Bookly add-ons since these add-ons are supplementary to the main Bookly Pro plugin. And the booking form looks exactly like the demo.

Please check our demos:

• https://www.booking-wp-plugin.com/demo/group-booking/
• https://www.booking-wp-plugin.com/demo/collaborative-services/

OR try the sandbox on a live website before purchasing to understand how Bookly PRO and its add-ons work together and discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/, add your email address, click on the “Configure” button, and then follow the rest of the steps you’ll receive in your mail.

If I am off-base, you require further assistance, or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #189602 so we can look into this matter for you.

Many thanks,
Richel

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Hello,

Thanks for reaching out.

The only option to set it up, would be to use the Service Extras Add-on and create a service extras with a minimum extras of 1 (that will already include one extras/will be selected by default).

Thanks!
Alex
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Hello,

Thanks for reaching out.

You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Alex
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Hello,

Thanks for reaching out.

1. This is possible by pre-defining and hiding fields when publishing the booking form. So you can choose which fields you’d like to keep or hide from the first or Service step in the booking form. You won’t be deleting all the info associated with it by hiding a field as it will only be hidden from the customer’s view. Kindly note that when “Categories of services, Services, and Employee” are hidden, it requires a default value chosen because each appointment must have each of those properties. For more details and instructions, please check this article: https://support.booking-wp-plugin.com/hc/en-us/articles/212800185-Publish-Booking-Form.

So each service, you publish a separate booking form. However, if you want all services listed on one page, you can list all services then a CTA button to book is hyperlinked to the individual booking forms.

2. At this time, for the customer to see the total maximum number, they’ll have to scroll to the bottom of the drop-down. And for the customer to know how many places are booked/left for the group booking, you can check the box preceding ‘Show information about group bookings’ in the “Bookly > Appearance > Time” section.

I would recommend that you please check the demo: https://www.booking-wp-plugin.com/demo/group-booking/. OR try the sandbox on a live website to have a better understanding of how Bookly and Bookly Group Booking Add-on work together and be able to discern if Bookly products fit your business needs. To access the sandbox mode, please go to https://www.booking-wp-plugin.com/demo-list/, add your email address, click on the “Configure” button, and then follow the rest of the steps you’ll receive on your mail.

If you require further assistance or have additional questions/clarifications about this, please email us at sales@bookly.info and mention Ticket #187314 so we can look into this matter for you.

Many thanks,
Richel

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Thanks for you detailed answer!

Hello,

Thank you for your message.

All additional add-ons work with paid version only.

Thanks!
Kate
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Hello,

Thank you for your message.

The issue you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Alex
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Hello

The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.

Click Here To Get Bookly Support

Thanks!
Kate
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Hello,

Thank you for your message.

Not quite sure that understood you correctly. If you want to set up the specific dates and times for the services, please, check the combination of Bookly Service Schedule (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/213850385-Services-Available-at-Limited-Hours-Service-Schedule-Add-on- and Bookly Special Days (Add-on): https://support.booking-wp-plugin.com/hc/en-us/articles/212817929-Extra-Long-Short-Days-Special-Days-Add-on-.

Let me know if I understood you correctly.

Thanks!
Kate
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Hello,

Thank you for your message.

Currently, there is 24/7 time option. You can leave your request here: https://ideas.booking-wp-plugin.com/boards/feature-requests and if it gets enough votes, it might be implemented in the future release.

Thanks!
Kate
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Can i pay someone to implement it for me now? Surely this can’t be that hard. It’s a problem because when 12am to 12am next day is selected i feel like that should be 24/7. Or include me a PHP code snipped that I can place it on my website? There are 250+ features to vote on, and this one has 5 votes, so i dont feel too good about it….

Hello,

Thank you for your message.

You can get in touch with our partners who deal with customization requests and ask them for the estimation: https://www.booking-wp-plugin.com/bookly-customization/

Thanks!
Kate
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