349 comments found.
Hello, Please answer my ticket for the installation issue
Thank you for your purchase. Please find our business hours here: https://www.jakweb.ch/hd3/faq/a/5/technical-support
Your support request will be answered during this times.
Hello Can 2022 HelpDesk 3, made with by JAKWEB be removed both at backend and frontend?
Yes, that can be removed. You can check the license agreement here: https://www.jakweb.ch/license-agreement
Hello, I would like to use this for my Shopify Shop. Would it possible that you add a Shopify connection as a feature ? So I can see recent purchase informaiton inside of the helpdesk when i reply to tickets ?
At this moment we cannot take any custom work. Thank you for your understanding.
Hi Jakweb team, Our HD3’s license is currently invalid and makes our support system unavailable. We tried to contact your support page but the site could not be reached. Could you please tell us what is happening? Many Thanks
Thank you very much we are up and running again.
Hello, I want to integrate the tickers in my app, but I don’t want to use widget, what other way will API?
Hi, we already have a native App which is available for free on the app stores and therefore there is a Rest Api to connect. In case you have any further questions, please open a support request on our website and it would be nice to extend your support access. Thank you very much.
I’m going to integrate within my APP only the chat, I don’t want to use yours.
The sidebar mini is terribly annoying. Why can’t you turn it off? This in and out-switching is disgusting. It gives me a heart attack!
Well, simply go to your operator profile and turn off the mini sidebar.
Thanks for the quick reply with the solution. I apologize for my not friendly tone.
can we have the log for the features that has been just updated
You will always find the logs in the download package or in our blog.
https://helpdesk3.com/update-timeline.htmlHi,
Your livechat widget url is no longer working after we reinstalled your script on another domain, while the old domain is not in use.
We’ve reported on your ticket for days now without any reply.
Please get back to us with right solution.
Thanks
We have no open tickets, for sure it has been answered.
Hi. I tried to get this working but to no luck. Plus the installation is really drawn out and complicated. I’d like to get a refund please.
Hi, thank you for your purchase. Sad, that you not even used our support or any of our documentations. Sure, start the refund process, we can’t.
Have a great day.
does it have an api system so i will embed it in my own CRM and receive tickets in help desk. so apii is locked to each customer and i know who has initiated
There is a customer API you can use: https://www.jakweb.ch/faq/a/224/helpdesk-3-client-api-v2
In case you are using WordPress we also offer a free plugin for our customers: https://www.jakweb.ch/blog/a/169/helpdesk-3-wordpress-plugin
Thank you so much for the response. the rest api mentioned here let customer create and update his details only. How can i let him create ticket update and conversations about the ticket via api?? so he will stay in my crm and need not login to helpdesk
That is not possible, you can use email to ticket feature but you cannot outsource the tickets from HelpDesk 3.
If extra development can be done via API? do you do development on top?
At this moment we do not have capacity for extra developments. Perhaps in March we can talk about this again. Thank you very much for your understanding.
Hi we have a use case like this. We have two sites: 1) Site A has the customer referral form implemented in wpForms 2) if we install your solution in site B, we would like to automatically create a ticket based on the referral form submitted.
Can your solution support this use case?
Jing
Hi Jing, you cannot use wpforms directly to submit a ticket. However HelpDesk 3 has PHP IMAP build in, that means you can use any email address (dedicated for that purpose) to create a ticket from an email. So in your case you would send the wpform to an email address and HelpDesk 3 would grab that email and create a ticket from it.
https://www.jakweb.ch/faq/a/207/email-adresses-php-imap-and-smtpHello!
Became interested in the system.
Tell me, please, is it possible to automatically form a Knowledge Base or FAQ based on incoming tickets? If not automatically, then at least with minimal actions, without manually copying the question and answer?
Hi, no that is not possible and in most cases not really useful. Because the questions are most of the time never perfect from the clients. So you will need to copy / paste.
Is it possible to lock the whole frontend so it can only be seen by logged in users? I mean that if you visit the HelpDesk and you are not logged in, you just see a login form. Would be glad if someone can answer this 
You would need one page to be visible, preferable the home page with the login form. But yes it is possible.
Any Cyber Monday Sales and Update for the Whitelist Domain like Live Support Chat – Live Chat 3?
This Year we are not participating in any of this deals. We already have reduced the price of some of our software by 50% permanently. HelpDesk 3 will soon be available in Version 4.0. Thank you very much for your patience.
Okay Understandable and Good to know 4.0 will be able Soon.
Is there a ETA on 4.0 Update? cause I know it would fix the Whitelist Domain Problem.
The whitelist works fine, however with the release of HD3 Version 4.0 this is obsolete. It will be available soon.
When is the 4.0 Coming out? I’m waiting for new update. Whitelist not working for Me.
When it is ready. In case you need support for the whitelist option, please feel free to open a support request on our site. Thank you.
Hi! We want to buy this scrip, bit we have two questions about it:
1. Can a non registered user (new customer) create a ticket from email? Or is necessary that the customer had been registered before sending a mail?
2. Can add more than one e-mail account to create ticket from email? For example: one e-mail for financial, other for customer care, etc… and every e-mail for one department.
Thanks
Buenos dias,
1. Yes, that is possible and the client does not need to be registered before. There are different settings for this, an account can also be automatically created for this client when sending the first support request by email.
2. Yes, that is also possible. Each email address can fetch emails and turn them into tickets and move them into a assigned department.
Have a great day. Jérôme
Is it a Wordpress plugin?
No, but we do have a bridge plugin to connect Wordpress with HelpDesk 3.
Hello! Is it possible to disable live chat, so chat icon wont appear in the home page?
Yes, of course.
hello there , i would like to know is this written in pure php or uses a framework like laravel or something
Hi, pure PHP classes and functions. All ready for PHP 8.
Hi guys, I am interested for this item, I will buy it and please can you tell me how much cost us to buy both app, for android and ios? If is not too much money for us as your customer to buy and offer to our clients both version’s this will be great. Thank you for this great software I hope that all will be good and work well. Best regards, Vlada.
Hi, Thank you very much for your purchase. Please note our native iOS and Android Apps are for Operators only so for HelpDesk 3 it does not make much sense to buy it. The access to the apps are free anyway on the app stores for licensed customers. Any further questions, please use our support area. Thank you
Understand, thank you for reply. Maybe is not bad idea to have app for our customers. Thank you.
Guys, i try to register on you support portal and show me that my email is in use? How is that possible? When i try to recover password for my email show me that this email not exist? What is the problem here? I have some problem after installation, someone need to check that, i follow all from docs and all was god but when i need to login i can’t, nothing work.
I’m sorry to hear you have some issues. Please contact us directly through our website, thank you. For your installation make sure it has a SSL certificate, only via https you will be able to login.
SSL is installed, all work good. I try to contact you but your portal not work. I will send you information from your contact form on site.
We received various support requests within the last 2 days, I don’t know why the system is not working for you. https://www.jakweb.ch/profile
All is ok now but docs you only have info about installation and config. Where we can find info about how to edit home page, add new pages with picures, icons, text.. I can’t find how to edit home page. Clients need more info about that and better explained documents. Thank you.
Thank you very much for your feedback. There is a complete user manual included in the download package or it can be downloaded on our website: https://www.jakweb.ch/helpdesk-3, our FAQ also contains more than 150 articles, https://www.jakweb.ch/faq. In case you have any further questions, please open a support request in our support area and we are more than happy to guide you into the right direction. Have a great day.
I read docs from downloaded package and all info in your faq page and I can’t find information how to edit home page, how to add new text, pictures, icons.. I can’t find that info. I can’t register on your site because show me that my email address is in use on your site, when i try to recover password show me that this email not exist..
Again, please contact us via our website!
I contact you from your site 5 days ago and no answer!
Thank you for register on our site and open a support request. Your account is now active and your support request has been answered. For any further questions please use our support area. Have a great day.
can I integrate via API? I don’t want to use widget in my app
All support questions via our support area. Make sure your support access has not been expired. Thank you
It’s just a simple question, I won’t renew support to know just that, just answer yes or no!
Thank you very much for your 1 Star Rating. Any support questions through our support area only. Have a great start into the new week.
