2973 comments found.
hello, payment is working?
Hello, WoodMatve
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
Can you tell me what payment you’re referring to?
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Hi guys! Before buying a plugin, I have a question regarding its functionality.
I doing prints on canvas. When I connect your plugin, users of my site will be able to choose the orientation of the picture: horizontal, vertical, square before they upload custom image? Can this functionality be configured?
Hi, iceman935
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
Yes, you can get what you want by using our Lumise product 
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
@IntegralPrint you can download it manually from here: https://sync.lumise.com/manageresource/view
@webprintservices may be its not active? also after you activate it, you need to go in to the settings of this addon and chekout boxed there
Is it possible to add our own ads or google ads ads?
For example, in the share section, when a link is created, it will be created after an ad appears.
There has to be a way to somehow add google ads or custom ads.
https://prnt.sc/26o24edDo you plan to add google ads ads in future updates?
Hi, fered4
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
To answer your question, I’m sorry to say that in this version or in the next upgrade, we have no plan to support adding google ads.
Thank you for your understanding!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Am I able to install FREE cliparts and templates when support has expired ??!! Just made a fresh install and it´s not downloading ?!
Hi, IntegralPrint
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
Yes, you can create new Sync account and get free cliparts and templates for fressh Lumise installing. If you need any further assistance, you can send email via contact@lumise.com or message to https://www.facebook.com/lumisecom/
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
hi,
We try to use free image stock like pixabay etc..
but we have this error message on the editor : “You need to install addons Images which includes in download package.”
but the images+ addons is installled and work well …
What can we do ?
Hi, webprintservices
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
In relation to your issue, please go to Images+ addon—> Disable “Lumise service”
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Hi, Thanks for your answer.
When we try to Disable “Lumise service” we have a 403 ERROR on free image on the editor: ’”Forbidden You don’t have permission to access this resource”
Thank you!
Best regards,
webprintservices
I have a question, Is it possible to connect Clip art APIS to the site ?
Hello, crespy
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
To answer your question, I’m sorry that it can’t be 
Thank you for your understanding!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Its a great plugin but please fix the editor on mobile . product price and amount cant click that screen away on mobile, so i dont see my tshirt on mobile. ( the Close button ( X ) not showing on mobile, so thats why i cant see my product.. i use flatsome theme with it
Hi, Finder2016
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
We can arrange the design tab to fix it for you ^^
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
I cant download full install setup – can you help me
Hi, caspara91
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
To install full setup demo Lumise please go to the link then enter your purchase code to download. https://www.lumise.com/full-setup
Follow the instructions by clicking the link: https://king.ticksy.com/article/15833/
If you have further problem, please open ticket at https://king.ticksy.com/. Our supporter will check and assist you in solving the problem.
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Is it possible to import free Cliparts and free Design templates after my support is expired? Because as i can understand i cant even send a message to https://king.ticksy.com/ it say you need to buy new…
Hello, anseme
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
Expired support is not related to Lumise’s operations. You can send your issue via email contact@lumise.com or https://www.facebook.com/lumisecom/
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
You promise to update to ver. 2.0, still not available. This is not fair dealing with your customers who have paid for the plugin and are waiting to resolve existing errors. They cannot be solved individually.
Hello, cromags1
Thanks for your comment!
We’ll release 2.0 in the first 3 months of this year. Due to some issues, the update was released a bit later than expected. We sincerely apologize.
Thank you for your understanding!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
i wonder why your plugin use his own database connection instead of wordpress conection? Also your plugin dos not work if the mysql port is not 3306…
Also, you are using very old mysql classes (wp-content/plugins/lumise/core/includes/database.php)... ask you dev to update it its from 2016… there is a new version of this class on authors github https://github.com/ThingEngineer/PHP-MySQLi-Database-Class I hope it helps to improve the quality of your plugin
Hi, anseme
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
It simply to understand that our program is built on a distinct PHP version so it has its own database to operate
I really appreciate your feedback and will forward your informations to my developer.
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
is version 2 still coming this week? its almost weekend already
Hello, JFOC
Thanks for your comment!
We were delayed to respond because of the Luna New Year holiday. Thank you for your patience and please accept our apologies for any inconvenience.
We’ll release 2.0 in the first 3 months of this year. Due to some issues, the update was released a bit later than expected.
We sincerely apologize
Thank you for your understanding!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Hello , are you planning to integrate a similar editor like this: https://teeinblue.myshopify.com/products/couple-chilling
Hello, DraconisHU Thanks for your comment!
Currently we do not have plans to integrate the design like the site you submitted.
Thank you for your understanding!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
how do i update to 2.0?
the download is still for 1.9.9
Hi, wheelchair,
Thanks for your comment!
The most recent version is still 1.9.9.
Version 2.0 will be released soon, and the download link will be provided later.
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
I’m sorry, I thought I got a message saying there was a recent update. I thought you guys had updated last week. Do you think it’ll be available this week?
Hi, wheelchair
Thanks for your response!
I also expect that the upgrade will be released this week.
We’ll send you an email when the upgrade is available.
Thank you once more for your interest in the latest Lumise edition.
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Hello, pre-sale question!
I wanted to ask, are there any templates that are not compatible with the plugin?
Also the plugin can work fully compatible with the WPML?
Hello, spyrosk19
Thanks for your comment!
There will be no template that is incompatible with the Lumise editor as long as the correct format is supported. We have not tested compatibility with the WPML plugin, thus we cannot ensure that Lumise – WPML can work together.
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Ηι,
Wonderful.
Is there a way you suggest for translation?
Thank you!
Hi, spyrosk19 Thanks for your reply!
You can use Lumise’s automatic translator ^^
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Hi, is this compatible with AVADA theme?
Hi, hosni-meftahi
Thanks for your comment!
We work with many themes. However, because there are so many themes on Wordpress, we have not tested the compatibility yet. I’m so sorry and hope you can try it yourself.
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Hi, we are having trouble to Sync Client Templates, we cant use even free ones, can you advise? I’m having error: “process client problem, plz check status plugin!” the plugin installed, and all checks on green. Any advice? Many thanks for your help
Hello, StickThat1
Thanks for your comment1
In relation to your issue, please open ticket at https://king.ticksy.com/ or send email via contact@lumise.com with the screenshot of your problem. Our supporter will check and get back to you with a solution.
Thank you
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Hi guys, i have a pre-sale question. i want to use this plugin for my customize gloves business. i’m looking for a plugin that help me to make it similar to https://44progloves.com/builder this website. but i didn’t saw any gloves demo. so can you guys please confirm me that this plugin will help me to make the website like https://44progloves.com/builder this. thank you
Hello, ranawebdesign
Thanks for your comment!
You’ve probably seen the Lumise designer editor’s demo if you’re know that we don’t have gloves model ^^ We will have a different interface compare to the website you provide, but we can still assist you in creating a glove design.
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
Can’t use it with mobile browser. There is a bug and my support is exprired!
it seems that in the mobile version (iOS and Android) the “X”for closing the configurator is missing and you can’t see your design.
Hello, Doscomunicazion Thanks for your comment!
Please send an email to contact@lumise.com or message us on Facebook at https://www.facebook.com/lumisecom/. Our supporter will work with you to resolve this issue.
Thank you!
Best regards,
Miley
Customer care staff
Useful links
Support: https://king.ticksy.com/
Videos tutorial: http://bit.ly/31J0HSY
Feedback: http://feedback.lumise.com/
King-Theme-Help
