125 comments found.
Hello, I purchased the pro version to use the feature where the customer can enter a price.For example we are trying to have a “donate” field where the customer can enter an amount they want to donate.
I have tried a few things but no luck so far.
Thanks! -Dan
Hello Dankitchen,
Thanks for the reaching out to us.
Can you share some screenshot/video with admin settings on wpactpro@gmail.com email. So, we can debug your query asap.
Thanks.
If I purchase this can I add additional shipping if a product option is selected, and then have that additional shipping removed if the customer selects a local pickup?
Hello asandage,
Thanks for the reaching out to us.
Can you share some screenshot/video with more details on wpactpro@gmail.com email. So, we can debug your query asap.
Thanks.
Hi there, I have one question. When I’m exporting orders, I’m getting the following information: https://snipboard.io/Yw0T8j.jpg & https://snipboard.io/sGFufr.jpg
Is there any possibility to read out of this information, which option has been selected during the checkout?
I need to see in bulk which options the customer has selected.
Hope to hear from you soon!
Thanks 
Hello Cannn,
Thanks for reaching out to us.
Which plugin are you using for exporting orders? So, we can check with that and back to you asap.
Thanks.
Hi, Thanks for the reply. We are using this one: https://snipboard.io/DENe0r.jpg
Hope to hear from you soon.
Hello Cannn,
Thanks for sharing the screenshot.
We will look over it and back to you asap.
Thanks.
hi there, Any update?
Hello Cannn,
Thanks for the response.
Yes we have fixed it but we need some other information regarding plugin. So can you reply to us on this email( wpactpro@gmail.com )
Thanks.
Hi, I have a question about the woocomerce plugin extra product option
Why the radio, checkbox, image, text switcher are not working with conditional logic?
so when we apply conditional logic to show specific field on conditional logic then it does not show up
Please refer to my website: https://mariado.ch/produkt/curtain/ If I change something at “Konfektionsarts”, the price at the bottom changes too. If I change something in the picture “Konfektionsart”, the price does not change.
please look also at this video: https://youtu.be/f3GJjhHJliothanks
Hello amirm16,
Thanks for reaching out to us and we apologies for the issue.
We are looking into it and back to you asap.
Thanks.
Hello amirm16,
We have updated latest version 2.4.5. So, Please check your issue with that version and let us know if still you have any query.
Thanks.
Hi, I have an ACF field created for product estimated delivery time. Now is it possible to use hooks to change the delivery date when extra options are added?
Hi przemek67890,
Thanks for reaching out to us.
Can you share some screenshot/video with add-on settings on this email (wpactpro@gmail.com)? Our team will quick review your query and back to you asap.
We will happy to help you.
Thank you,
Hello przemek67890,
We have updated latest version 2.4.5. So, Please check your issue with that version and let us know if still you have any query.
Thanks.
Hi
Found an issue concerning required extra fields. Step to reproduce: - Create a variable product with eg color: Blue|Red|Custom - Create additional field with your plugin with conditional rule: display if product variation is Custom - Make this additional field required
If you choose Blue or Red variation you can not add to cart because additional field is required.
The additional required field should be test only if conditional rule is true.
Thanks to fix asap
Hi figureslibres,
We apologies for issue which you are facing.
We are checking it meanwhile can you share some screenshot/video with add-on settings on this email (wpactpro@gmail.com)? Our team will quick review your query and back to you asap.
We will happy to help you.
Thank you,
Hi. Presale question. Is it possible to display Color Swatch label instead of value in cart?
Hi figureslibres,
This is not possible in current plugin version.
Thank you
Hi Thanks for reply. This is weird behavior. If a label is set, shop admin and customer would like to get the label. Value is just there to display the color and has no sense for both admin nor customer. Eg #FFF value and White as Label, do you think the customer will understand what means #FFF ? Not sure.
Hi figureslibres,
We apologies for issue which you are facing.
Can you share some screenshot/video with add-on settings on this email (wpactpro@gmail.com)? Our team will quick review your query and back to you asap.
We will happy to help you.
Thank you,
Hi!
I’ve tested the free version and was OK, the addon price got included in the product price, which was what I wanted. But I needed the variation product option, so I bought the pro version.
Now, the addon price is not included in the product price anymore. And if I choose more products in the single product page, I get only one addon. Same happens in the cart page too.
How can I get the addon price to be included in the product price and therefore to be multiplied along with the product quantity?
Thank you!
Hello Sir,
Thanks for reaching out to us.
Can you share some screenshot/video with addon settings on this email (wpactpro@gmail.com)? Our team will quick review your query and back to you asap.
We will happy to help you.
Thanks.
Noticing that there are 2 issues with the plugin.
1. When a user selects an option in a radio button the option is added to the list, if they change radio button options the last option remains and the new options is added. If they change again the next price is added and so on.
2. If you use the add-on Currency converter by WooCommece the prices of the extra products are displayed in the users currency, however when any option is added to the price the totals don’t remain in the chosen currency but rather in the default currency. I would be happy to buy the Addon if these 2 issues could be resolved.
Hello zeroanarchy,
Thanks for reaching out to us.
Regarding 1 – We will look over it and back to you asap.
Regarding 2 – Can you share some screenshot/video on wpactrpo@gmail.com this email? It would be more helpful for us to debug your query.
Thanks.
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A message that you sent could not be delivered to all of its recipients. This is a permanent error. The following address(es) failed:
wpactrpo@gmail.com host gmail-smtp-in.l.google.com [142.250.102.26] SMTP error from remote mail server after RCPT TO:<wpactrpo@gmail.com>: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient’s email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuchUser ji4si11926502ejc.155 – gsmtpHello zeroanarchy,
we apologize for the inconvenience with email. Our Email is working fine.
We request you try send email again. It is working fine.
Thank you,
Hi there,
I have an important question. We are using the product option plugin in combination with the export orders plugin. The challenge we facing is that we do not see the options within the order, as we having a lot of orders, we cannot check everything manual in the dashboard.
Is there any possibility to get the product option info in the excelsheet of this plugin?
We see all fields, but we do not know which field we need to get in the export sheet of the order.
Please let us know asap.
Thanks!
Hello Cannnn,
Thanks for reaching out to us.
Can you share plugins URL which are you using. And share some screenshot on wpactpro@gmail.com what’s exactly issue which you are facing. It would be more helpful for us to debug your query. Meanwhile our dev team will check it.
Thanks.
Hi there,
Will this work with Dokan multivendor plugin?
Thanks
Hi Fekrahit,
We have not tested with Dokan Plugin. but you can plugin. If you faced any issues. We will fix that immediate issue.
Thank you,
Hi team,
The thing is not “issue”, its having the product option appear on the vendor product adding page.
If you need more explanation please let me know.
Hello Sir,
We apologies for issue which you are facing.
Can you share some screenshot/video with add-on settings on this email (wpactpro@gmail.com)? Our team will quick review your query and back to you asap.
We will happy to help you.
Thank you,
I have to inform you that, at least for me, this plugins does not work. I have waited a long time to test the latest version, but there is still a bug in the pricing. I have set a full price of € 7.00 then I applied an option for € -2.00 and … the discounted price in the cart is indicated as 7.00 (full price!) and calculated as € 6.00. I commented the same problem several weeks ago.
Best regards,
also tested other options (eg enable quantity) ... sorry but this plugin has many problems. 
Hello Sir,
We apologies for issue which you are facing.
Can you share some screenshot/video with addon settings on this email (wpactpro@gmail.com)? Our team will quick review your query and back to you asap.
We will happy to help you.
Thanks.
sent
Hi,
I am currently using the free version of the plugin and trying to style it, but having difficulty with figuring the plugin styling out.
I’m trying to achieve a similar result as they have on the following link: https://bit.ly/3zU20k3
They also have an information tooltip behind it, but I cannot find this functionality anywhere…
Also, how do I get the radio button options on one row below the table label.
I want the title to be on top and the 2 options below it each 50%
Hopefully you can point me in the right direction.
Hello Sir,
Thanks for reaching out to us.
Regarding the information tooltip, we are providing for the product options with free and both plugins. We will look over it on this and try to implement in feature.
For this – how do I get the radio button options on one row below the table label. We have an option Title Position in pro version. Using that you can set position Above Field or Left of the Field.
Thanks.
Hi,
Is it possible to pull in attributes from WooCommerce Product Attributes? E.g. Colour attributes?
Thanks
Hello Sir,
Thanks for reaching out to us.
Can you share more details on this email (wpactpro@gmail.com)? We will check it and back to you asap.
Thanks.
Hello can not try plugin Website blocked The web page is on the list of websites with potentially dangerous content. Access to it has been blocked. Thanks
Hello Sir,
Thanks for reaching out to us.
Can you share more details on this email (wpactpro@gmail.com)? We will check it and back to you asap.
Thanks.
After the user uploaded the images and confirm their order. I am not getting the images they have uploaded during the purchase.
I have checked the admin emails and woocommerce orders section but can’t find the images.
allwynjumbo.com
Hello,
Thank you for reaching out to us.
Can you please share some screenshot or video on this email wpactpro@gmail.com. It would be more helpful for us to troubleshoot issue quickly.
Thank you,
I am not able to get the images upload by the user during the purchase. allwynjumbo.com
Hello,
Thank you for reaching out to us.
Can you please share some screenshot or video on this email wpactpro@gmail.com. It would be more helpful for us to troubleshoot issue quickly.
Thank you,
I have shared the screenshot via email. Please look into this on a priority basis
Sure, Thank you
Hello,
Very good plugin. For buying one product it works perfectly.
The issue occurs though on single product page when adding more products to the cart the plugin adds separately the one selected option to every extra product without even calculating the price of extra added options in the table. Example here https://monobio.gr/112-billion-live-bacteria-am-health-vivomixx-10-kapsoules/
Is this a bug or this is the way the plugin is working?
Thank you very much
Hello,
Thank you for reaching out to us.
Can you please share some screenshot or video on this email wpactpro@gmail.com. It would be more helpful for us to troubleshoot issue quickly.
We have also checked your site but it seem Access denied. – https://prnt.sc/21kl9ih
Thank you,
Thank you for a quick answer, I will check the issue on Cloudflare. In what country are you?
Please see the screenshot here https://paste.pics/F7DRS
I am adding 3 pieces of the product and have checked the first option and the table still shows the price of one product and the option checked, however when I am going to the cart it charges as many options as the products i.e. 3 options for 3 products.
Is this a functionality when I can choose one or many products and when I select the option it will be counted/charged only ones and not as the products i.e. 1 option and 3 or more products for example?
Thank you very much again.
Hello doeri,
Thanks for the response.
In what country are you? – One of our dev is from India. So you can allow your site for India country.
As per your requirement, I have checked with our demo and its look like working. Please check attached video here – https://screencast-o-matic.com/watch/crlf1FV21uM. And let us know Is this actual requirement as per video? If yes then some hook is overriding via theme or any other third party plugin. For that we need to troubleshoot on your site. You can send your more details on our this email wpactpro@gmail.com
We are happy to help you.
Thank you,
Hello,
This is exactly what I need! Let me check first the issue so I can safe your time. It is enough for me to know that the plugin is working as I expected.
Thank you very much for checking my issue.
Dorothy
Hello doeri,
Thanks for the response.
Sounds good and we hope you will find it out. If you need any help from our side then please let us know.
We are happy to help you.
Thanks.
Hello Doeri,
Thanks for the reaching out to us.
We have update new version 2.4.2. So, Please update and check it your issue and let us know if anything else.
Thanks.
Thank you for the information
I did not get any update, my latest version shows 1.9.7, is it strange?
Thank you
Hi Doeri,
You can download latest free plugin version from this link — https://wordpress.org/plugins/extra-product-options-for-woocommerce/#developers
Thank you,
Thank you!
.
Hi, Thanks for your addon. I’ve a problem with conditional display based on the value of a select field. Any idea how to fix that? Thanks in advance.
Hello,
Thank you for reaching out to us.
Can you please share some screenshot or video on this email wpactpro@gmail.com what exactly your requirement and which type of condition you want to apply. Based on that we can help you as soon as possible.
it will more helpful for us to understand your requirement.
Thank you,
I’ve sent you the screenshot. Any idea how to fix that? Thx
Hello,
Thanks for sharing screenshot.
We are working on it. We will get back to you asap.
Thank you,
Thanks. I’m trying other ways to replace the “or” of the conditional field, but I’m running into some problems again (conditional fields are using OR or AND ?). From various tests, I have unconsistent results I’m afraid ; I’ve duplicaetd the fields depending on the select value, but the result in the card is not correct… Thanks for keeping me posted on a solution !
Hi, I’ve replied to your email as the conditional fields are not taken into account on the cart page. Any idea how to fix that? Thank you in advance
Hi, Any idea why I can’t get the conditional field to display on the product page, but several conditional fields appear in the cart page, not matching the condition though ? Thanks a lot in advance
Hello Sir,
Thanks for reaching out to us.
Can you share more details on this email (wpactpro@gmail.com)? We will check it and back to you asap.
Thanks.
Hi, I just installed the new version. There is a problem with the price. The subtotal is incorrect and the price shown for the options indicates the full, not discounted price.
Hello,
We understand your issues. We will test from our side and fixed issue as soon as possible.
Mean time, can you please share error screenshot on this email wpactpro@gmail.com.
it will more helpful for us to fixed this issue.
Thank you,
Hello, your plugin is installed on an operational site and I had to promptly uninstall it by reverting to a previous version. However, the full price was € 7 and a select option applied a € 2 discount (eg child discount). If you bought two child products, the price was € 12 instead of € 10! Furthermore, the discounted price was shown in full (€ 7 instead of € 5).
Hello,
Thank you for reaching out to us.
We will review your query and get back to you soon.
Thank you,
Hello,
We understand your issues. We will test from our side and fixed issue as soon as possible.
Mean time, can you please share error screenshot on this email wpactpro@gmail.com.
it will more helpful for us to fixed this issue.
Thank you,
Hello Sir,
Thanks for the reaching out to us.
We have update new version 2.4.2. So, Please update and check it your issue and let us know if anything else.
Thanks.
