130 comments found.
Hello, how are you? I am interested in buying… I have more than one site, can I use the license on another site? how many? thankful
Hi,
Thank you for contacting us.
One license is valid on one domain only, it is the Envato policy, you can follow it here.
Best regards.
Pre Sale question. I would like to display the timer everyday in a certain time period. For example between 6am and 6pm daily. Is it possible to set this timer up like this? I only need the shortcode function not any functionality on a product page. Kind regards
Hi, thank you for contacting VillaTheme.
The Countdown evergreen feature in this plugin can meet this need and it is also available in the timer shortcode, you can refer to this documentation.
Best regards.
Hi, You say that your plugin is working with WPML, but when i make a promotion with your free version in French for example (main language), the promotion don’t appear on other languages … How can i sync the fields between all languages ? Thanks !
Hi,
Thank you for contacting VillaTheme.
This feature is available in this plugin’s premium version.
Best regards.
Hello please fix out-date Elementor functions _register_controls => register_controls.
Hi,
We already fixed this problem in our plugin and are ongoing to release it, please kindly wait, or if you need to get the fixed version immediately, you can renew the item support, and we send it to you on the premium support forum.
Best regards.
I cannot save the timer on individual products. Everytime I click update, the product settings changes I’ve made for the countdown are not saved. Please help, thanks.
Hi,
This problem may cause by an unexpected conflict on your site and need a technical check to detect insight, please raise a topic on our support system, we will be ready to help you check it.
Best regards
Everytime I try to reset my password on your support system site, I don’t get the email until the next day, and then the link is invalid. And when I register with a new email, I don’t get the verification email at all. Please help, thanks.
Hi,
It seems to be a problem with your mail server since we double-check, and the email response works very normally.
Please try on other email servers or browsers, and still use your Envato account which you used to purchase the plugin to log in to the system, you can follow this guidance
Meanwhile, you can contact us via email at support@villatheme.com to be assisted with the problem.
Best regards
Okay, I’ve got the password reset email now, thanks. I’ll be raing a topic shortly.
Thank you, we are eager to read your topic now.
Huge mistake on my end. Sometimes I don’t notice the simplest things. I am so sorry for this. This is truly an amazing plugin. Thank you so much for your help.
Hi,
No problem, feel free to contact us if you require any additional assistance with this plugin.
Best regards.
Hi! How does the countdown timer work for product specific sales? Does it automatically appear if we configure the start and end date of the sale in the woocommerce single product editing page? Or are the dates set in on a different page? Also, does it work with variations with different start/end sale dates?
Thanks in advance!
Hi,
Thank you for reaching out to us. The sale countdown timer will appear when you configure the date of the sale in WooCommerce single product editing page, or in the plugin settings. Regarding the other question, yes, our plugin can work with variations with different sale dates. Please regard this video for a better view: https://www.youtube.com/watch?v=eZodkhv6jD0
Best regards.
Is it possible to show a subscribe form to send an email to subscribers when the countdown is over?
Hi,
I am not sure about the purpose of this action. So when the coundown is over, the subscription form will appear, right? So the customer will subscribe to update next sale countdown event?
Best regards.
Sorry if I was not clear. No I meant in addition to the countdown, showing a ‘notify me’ button where user enters his email address. Then when the countdown is over, it sends an email to all the subscribers to inform them. I’ve only seen this feature on this premium plugin so far: https://woocommerce.com/document/countdown-notifier-for-woocommerce/
Hi,
Thank you for your clarification.
This function, however, is not available in this plugin. If you need us to customize our plugin to meet this requirement, please submit a custom work request , and our developer will review the capability and implement it for you.
Best regards.
Hey there,
I hope all is well!
I have a few presales questions:
1 – Is this plugin kept up-to-date and works with the latest version of WordPress?
2 – Can I set up a timer on a specific page that will activate and give each website visitor — if they visit this page — a unique countdown timer?
Then, when the time expires for that specific user, they will no longer see the countdown timer.
And yet, if the user revisits the page with the timer, will the timer reactivate for them?
Thanks, Anthony
Hi,
Thank you for contacting VillaTheme.
1. Yes, our plugin works well with the latest version of WordPress.
2. When you set timer for a product, this timer can be shown on specific pages you want using the conditional tags feature, see the Countdown timer on shop page.
3. When the timer reaches zero, you can take one of the following actions: Return to regular price; Private product; No longer available. The appearance of the timer is not determined by the user.
4. The timer evergreen feature (No4) allows you to create a loop schedule for the timer so that the user can see it again when they come back.
Best regards.
Thanks, for getting back to me.
What if I’m using this timer on a regular page: will it work then?
Also, if I use the timer evergreen feature (No4) allows you to create a loop schedule: will the timer only activate if they visit the original page that had the timer shortcode?
Thanks, Anthony
Hi,
What do you define a regular page? Can you send us this page?
Yes, they will see the timer on the page where you have set the timer shortcode, and if they enter at the moment within the loop schedule.
Best regards.
Thanks for letting me know.
hey, is there a way to make the countdown always countdown for 3 days and then reset? I thought the reset countown would the trick .. but after buying i found out, this is not the way how this function works.
So for example. On the 25.2 it starts to counding down 3 days X hours … on the 26.2 – 2 Days X hours… on the 1.3 it starts again with 3 days X hours …
Hi,
You can use the countdown evergreen feature, please follow this documentation: https://docs.villatheme.com/sales-countdown-timer/#configuration_menu_3021
Best regards.
thanks for your super fast reply. I checked evergreen before.. but it does not make any diffrence. When to schedule ends like this in 3 days .. https://prnt.sc/NcJQi5ZqQL0e The timer will be gone on that page… if set the schedule to a more distant date the countdown timer will show more time
Hi,
As you said, you want: always countdown for 3 days and then reset, I undertand that the timer will countdown like Ends in: 2days 59mins 59secs Then when the timer hits ending, it will reset another 3 days coundown after Restart coundown timer after in the evergreen settings. That is how the evergreen feature works.
See this: https://ibb.co/F0vJ1xz
Best regards.
thanks . now i understand it 
.
You are welcome!
it is possible to make bulk discount on whole website product ?
Hi,
Thanks for using VillaTheme’s plugin.
I’m not sure I understand what you’re asking. Do you mean to bulk set countdown timer for all products in your website?
Best regards.
yes sir like whole sale offers
Hi,
You have to set the countdown timer for each product, bulk setting a timer for the whole product is unavailable. However, if all products in a category or an archive page use the same countdown timer, you can use the timer shortcode to display a timer for the whole category. See this documentation >> https://docs.villatheme.com/sales-countdown-timer/#configuration_child_menu_3029
Best regards.
Hello I have 2 websites, with the regular license can I use the plugin on both sites?
Hi,
You are allowed to use a license on one website only. You can read more about the plugin license here: https://villatheme.com/knowledge-base/plugin-license-and-key-removal-on-a-domain/
Best regards.
Having another issue. I set time to evergreen but it does not restart. When I go to adjust the time settings it duplicates the initial timer and does not let me save. Are you aware of this issue?
I’m thinking it’s table missing form the database. What tables are required for the evergreen function wot work properly?
Hi,
The timer evergreen function still works well on our site, in this case please contact us on our forum, we will help to check: https://villatheme.com/supports/forum/presale/
Best regards.
I’m thinking it’s table missing form the database. What tables are required for the evergreen function wot work properly?
Hi,
The table of the evergreen function + For the timer shortcode is saved in
wp_options
+ And for products is saved in
wp_postmeta
Best regards.
does it works on category also?
Hi,
Yes, this plugin can display countdown timer on the category page.
Best regards.
no i am asking, in this can we have a option of selecting the category ?for sale
Hi,
If you are asking about bulk setting a countdown timer for the whole products of a category, sorry that feature is unavailable.
However, the timer shortcode may be a consideration in this case, it helps display a countdown timer for the whole category, Would it be an idea for you?
You can see about the timer shortcode here: https://docs.villatheme.com/sales-countdown-timer/#configuration_child_menu_3029
Best regards.
Hello. The timer squares are stacked on top of each other after the update a couple of months ago. My support has ended but this is a CSS issue with an update and I hope I dont need to renew it just for this issue. Please help.
Hi,
For this issue, please contact us via support@villatheme.com, provide us your site URL with this problem, our developer will check it.
Best regards.
I got a question before I buy the item. Can the plugin makes random a product as a sales item or can I select mulitple products and the plugin select everyday one item for sales item? Let’s say as a DayDeal item?
Hi,
Thank you for contacting VillaTheme.
Unfortunately, this plugin is not available this feature. If you need to sell off (a) products, you have to set the countdown timer schedule for them each on the product edit page.
Best regards.
Hello. Have you tested how much this extar script conrtributes to page load speed? That’s my main worry with additional plugins.
Hi,
Thank you for contacting VillaTheme.
We have tested this plugin. It does not use much data and doesn’t affect the page loading speed significantly. So you needn’t worry about this.
Best regards.
Thanks for the reply. I am only interested in the option where we can show a countdown in the top header with a discount code (If you checkout in 5 minutes you get a 5% discount etc). However I would like to see this in action before deciding if suitable. Can you show me where I can see this functionality on a live domain?
Hi,
Thank you for your reply.
The feature you mentioned above is the Checkout countdown feature, please go this live site, add product to cart and take a look on the top header: https://lavender.new2new.com/shop/
You can see our documentation: https://docs.villatheme.com/sales-countdown-timer/#set_up_child_menu_3902
Best regards.
Thanks for your help. When I change the background colour and add padding to the top bar (with the discount shortcodes) then the top of the text on your demo site is hidden by the top bar. https://ibb.co/0DLK5b9
Do you have settings in your plugin to fix this? The top bar customisation settings seem quite limited. Ideally we would want the top bar to have a slight animation so users see this (it drops in from top for example). Also we would need to sort out the issue that website text is hidden by the top bar when we add padding to the top bar.
Maybe all this can be done with soem additional css?
Or does your plugin use our themes message bar styling. If that is the case then no problem.
Hi,
For design problems, we have options, or custom CSS to fix ( the hidden text on the top)
For a slight animation so users see this (it drops in from top for example), we have animation styles: slide, or 3D Flip, you can try the demo above again.
Best regards.
Well it adds the product to a fly out cart but the “free shipping” short code is not working. There is also no countdown offer in the top bar anymore.
Hi,
Sorry, you can check again.
Best regards.
OK I am not sure what has changed. I see no animation on the top bar.
Hi,
There are 2 types of timer animation (drop from top), you can see this video (the 1st: 3d Flip style , the 2nd: slide style) https://www.screencast.com/t/8IwkNG7ZoIu
Best regards.
OK in the video I do not really see the animation you talk about. If I purchase the plugin and it does not fit with our requirement do you offer a money back option? It’s hard to really evaluate this if we do not get a backend login to the pro version.
Hi,
We obey the Envato’s refund policy and commit a refund if our plugin doesn’t work as description, you can read here: https://themeforest.net/page/customer_refund_policy
Those are animations as we define. In this case, we suppose that the plugin does not meet your need.
Best regards.
Hi ,
Can I disable the countdown timer and only show the progress bar of how many items are left ? Can I also add some custom text like – ” Only a Few Left “
So basically I am only looking for the progress bar to only a few stock is left on the product page only.
Please help me clarify so that I can make a purchase.
Thanks
Hi,
We are back to work over the weekend, thank you for your waiting.
Currently, it is unavailable an option to hide the countdown timer and just display the progress bar. However, we can add some custom CSS to hide the countdown timer.
You can add custom text in the message, see this: https://prnt.sc/1ypiemn
Best regards.
I have opened a ticket for support can you help me with that please ?. I decided to keep the countdown timer. However I have a new problem that requires help
Hi,
We received your topic on our support forum, please just follow it, we will check and reply to you on it: https://villatheme.com/supports/topic/some-functions-not-working/
Best regards.
Hey Lavender, Please help me fix the bugs I had just send you a message. I having a few bugs. Thanks
Hi,
We are still caring for your topic, please just follow the topic and keep discussing there: https://villatheme.com/supports/topic/some-functions-not-working/#post-108508
Best regards.
Hey do you know when I except for a solution ? Thanks
Hi,
We already replied on your topic, please check it.
Best regards.
hi, awesome plugin
is this compatible with woocs currency switcher https://wordpress.org/plugins/woocommerce-currency-switcher/
Thanks
Hi,
Our plugin is not built compatible with this plugin at the moment.
However, our plugins are all compatible with each other. We have this plugin which includes similar features as the plugin you mentioned.
You can try free version at this link: https://wordpress.org/plugins/woo-multi-currency
Best regards.
Hi, I have some pre-sale questions.
Can the followings be done with your plugin?
(1) Individual products of my choice will have countdown timers displayed on woocommerce shop page. This means some products on shop page will have countdown timers and some will not.
(2) When the countdown timer hits to zero the products which have countdown timers, will be hidden completely and no visitor will be able to see the product anymore. Only me as an admin can see those hidden products and can make the products visible again in future.
Hi,
We are back to work after the weekend, thank you for waiting patiently.
1. Do you mean, some products have countdown timers, but some you want to show the timer on the shop page, some will not.
2. Some actions can be chosen after the timer hits zero: Back to the regular price; private product, or Out of stock. So you can select “private product” in this case
Best regards
Hi,
Thanks for your reply. I need some more information to be clarified about the two issues. Can you please clarify a bit more?
(1) I meant that, as for example, say I have 20 products in my shop. Out of these 20 products I will show countdown timers for 15 products on the “Shop” page and for the other 5 products I won’t show countdown timers on the “Shop” page. Sometimes I may show the countdown timers for all the products. Will I be able to do this with your plugin?
(2) In case of private products, will the customers be able to access the product page if they have the product page link or url?
Hi,
Thank you for your reply.
1. We have no option to select certain countdown timers to hide on the shop page, but this can be achievable by some custom CSS.
2. When the product status is private, which means customers can not see that product even they have a URL.
Best regards.
Hi there,
I just purchased the theme. testing it on localhost. The Checkout counter and other functionality are not working as described. I followed the docs. I am very disappointed with the product. Is there any bug or so with it. Please guide or process the refund.
Thanks
Hello,
Please create your ticket at https://villatheme.com/supports/forum/plugins/sales-countdown-timer/ and describe the issue as detailed as possible, we will help you check it.
Best regards
