98 comments found.
since I updated the GF version it has not worked anymore, I have been waiting for two months for the problem to be solved.
Ticket #10076
we work on the issue
Since upgrading to the recent version of WordPress the plugin options have disappeared. Will there be an update of the plugin?
Hello, please send the request our support center: https://support.ali2woo.com
Hi there, I would like to know if this plugins allows to send each entry when it is submitted. Thank you
Hello, where do you want to send it?
Hello, I want to schedule a daily export at a specified time (12am) of all entries from several forms. Am I able to include all the exported CSV files in a single email and have it send at the specified time?
Hello, yes, correct
I’ve installed this plugin and see no errors, but there is no Setup option in any of the Form Settings.
Hello, please contact our support center: https://support.ali2woo.com
I had previously made a thread in the forum, but now I’ve submitted a ticket as well: https://forum.ali2woo.com/topic/schedule-export-entries-setup-missing-from-menu/
Hello, sorry for the delay, we’re working on the new plugin version. We will answer later to all questions.
We will be seeking a different solution.
Hi ma-group, unfortunately, the plugin always exports all entries. However, I would like to export only the new entries since the last export. How is that possible? Is it also possible that an export is made immediately after submitting a form? thx Simon
Hello Simon, yes, it’s possible. Contact our support center: https://support.ali2woo.com
Done, thx Simon
ok
Does your plugin also exports meta and the notes from each entry?
Hello, no, but we can add such a feature for additional payment.
does the export also includes each note from each entry?
Normally, the export includes fields that is by saved to the entry.
Normally or you are sure? I’m talking about the notes under each entry (steps and manual added notes)
I believe notes are not the fields. If you want to include them to the export as well, need to add a custom function
Hi, two questions: 1. is it possible to set the file name for the output file. 2. is it possible to only export records where today()?
Thanks
Hello, 1. The file name is generated automatically. But we can send you the addon allowing to do set any name. 2. You can set up the daily export schedule in the plugin settings
Is there an error/message log for this plugin. Would like to trouble shoot if all possible.
Hello, you can enable the error log in your wp_config.php file.
Just add lines like:
define(‘WP_DEBUG’, true);
define(‘WP_DEBUG_LOG’, true );
define(‘WP_DEBUG_DISPLAY’, false);
I cannot install the plugin, can I get a refund?
Hello, could you give more information? Do you get some error?
Hello, I have a form with the “Use Export Schedule value” for a daily export of a form. When there is no export (no new entries in the form), the Next Exporting value does not update, and then it never does the export again. There is any solution for this?
Hello, thank you for your comment. Please send this information to our support center: https://support.ali2woo.com, we will check the issue.
Done 
what is your ticket number?
it said it’s under revision, I don’t know where to find it…
Ticket ID: 8715
could you please check your ticket?
And the possibility to choose different codification, because when I open CSV with Excel it does not show accents. Thanks.
Hello, yes, thank you for the suggestion. we can add an ability to choose different separator in the next plugin version.
Is there any chance that in the next update, we can choose a different separator than ”,” for the CSV? FOr Example: ”,” , ”;” ....
Hello, yes, thank you for the suggestion. we can add an ability to choose different separator in the next plugin version.
Plugin doesn’t seem to be working anymore? I tried making some changes and the entry checkboxes don’t appear to be saving anymore?
Any idea what’s going on?
Hello, please contact our support center: https://support.ali2woo.com
Hello, before buying I would like to be sure that the plugin works with Gravity Forms 2. Because I don’t see it in the compatibility list. I use Gravity Forms 2.4.23 with Wordpress 5.6, is it ok?
Hello, it’s ok, we just added this version in compatibility list
Hi, I would like to know if there is a way to export manually from the plugin.
I need it to happen before the time that I have scheduled.
Thanks.
Hello, you can use the export feature in Gravity Form plugin, it allows to do the export manually.
Hello, is it possible to change the order of the fields in the export file?
Hello, we can add such a feature as a custom work for you. Thanks!
Thank you for the quick replay.
I think, this would be essential feature for everyone 
It is very common that the order of the fields are not the same as it on the input form and what we need for further processing.
I always affraid of lack of the long time support if there is a special modification which used only by me.
ok, thank you for the feature suggestion!
Hello. The plugin is not working giving me blank page. Help
Hello, please send a request to our support center: https://support.ali2woo.com
Hi, Here’s a pre-sale question. Can your plugin generate the reports like these?
1. data for everyone who submitted the form within a specific date range, which would be relative to the date the report went out. For example, send monthly reports that contain ALL entries submitted within past month.
2. data for everyone within this date range that met the specific criteria. For example, send monthly reports that contain ONLY those entries where users selected a certain checkbox or radio button in the form (also submitted within past month).
LMK, if this is clear or you need more info. Thanks
Hello, we can create such report/feature for you as custom work. Please send a request to our support center: https://support.ali2woo.com – our technical specialist will discuss that with you.
Does this mean that your plugin does NOT support these features in current version? I’ve read the description and it seemed that it does, so I just wanted to make sure before purchasing. But now I’m confused.
Can you confirm that it does NOT support conditional logics and does NOT support simple monthly reports?
It support the conditional logic and also it generates the CSV-report that can be sent to a desired email address.
