125 comments found.
Hello,
I just updated to your latest version and ALL of the customized fields inside of my add-ons are gone!!! I just updated to Version 1.9.6.3. It wiped out everything! How do I get it back?
Hi thedavidfield,
Thanks for reaching out to us.
Premium latest plugin version 2.4.1
Version 1.9.6.3 — This is free plugin version. We are happy to help you. Kindly please share your website details on this email address. wpactpro@gmail.com.
How you get back your add-ons fields — You need take restore back from your hosting provider. So you get back all old setting.
Thanks.
Bonjour
Un gros beug est apparu depuis la mise à jour du module.
Pourriez vous me dire ce que je dois faire ?
Warning: array_key_exists() expects parameter 2 to be array, string given in /homepages/22/d873920419/htdocs/clickandbuilds/neylacreation/wp-content/plugins/extra-product-options-for-woocommerce/settings/epofw-common-function.php on line 2785
Warning: Illegal string offset ‘value’ in /homepages/22/d873920419/htdocs/clickandbuilds/neylacreation/wp-content/plugins/extra-product-options-for-woocommerce/includes/class-epofw-front.php on line 263
Warning: Illegal string offset ‘condition’ in /homepages/22/d873920419/htdocs/clickandbuilds/neylacreation/wp-content/plugins/extra-product-options-for-woocommerce/includes/class-epofw-front.php on line 265
Warning: Illegal string offset ‘operator’ in /homepages/22/d873920419/htdocs/clickandbuilds/neylacreation/wp-content/plugins/extra-product-options-for-woocommerce/includes/class-epofw-front.php on line 277
Warning: array_key_exists() expects parameter 2 to be array, string given in /homepages/22/d873920419/htdocs/clickandbuilds/neylacreation/wp-content/plugins/extra-product-options-for-woocommerce/settings/epofw-common-function.php on line
please what should I do? I put back the previous version and my site marks me its
Warning: json_decode() expects parameter 1 to be string, array given in /homepages/22/d873920419/htdocs/clickandbuilds/neylacreation/wp-content/plugins/extra-product-options-for-woocommerce/includes/class-epofw-front.php on line 251
Hi Nasnastasia,
We apologize for the inconvenience with the plugin.
Kindly Please use older version of the plugin now. Allow some time, we will review this error and fixed this issue and release plugin version very soon.
Thank you,
Hi Nasnastasia,
Kindly please share your old setting screenshot front side and plugin setting. It will more helpfully for us. Please share your details on this email address — wpactpro@gmail.com.
Thank you,
Hi Nasnastasia,
Thanks for the reaching out to us.
We have update new version 2.4.2. So, Please update and check it your issue and let us know if anything else.
Thanks.
Hi, There appears to be an issue with the current version of the plugin if you look at your demo site (https://demo.wpactpro.com/extra-product-options/product/beanie/) and you look at the console you will see a javascript bug ie Uncaught ReferenceError: getUniqueDivId is not defined at Object.addTrInAddonDetails (epofw-front.min.js?ver=2.4:1) at Object.epofwDisplayFiledsDataAndDisplay (epofw-front.min.js?ver=2.4:1) at HTMLInputElement.<anonymous> (epofw-front.min.js?ver=2.4:1) at Function.each (jquery.min.js?ver=3.6.0:2) at s.fn.init.each (jquery.min.js?ver=3.6.0:2) at Object.epofwGetFieldData (epofw-front.min.js?ver=2.4:1) at HTMLTableElement.<anonymous> (epofw-front.min.js?ver=2.4:1) at Function.each (jquery.min.js?ver=3.6.0:2) at s.fn.init.each (jquery.min.js?ver=3.6.0:2) at Object.epofwCheckTable (epofw-front.min.js?ver=2.4:1)
This is preventing the summary table from displaying.
Could you please release a fix for this, as my client has purchased your plugin and it is not working, as I have mentioned above. Thanks Janette
Hi Jantowell,
Thank you for sharing your concerns with us.
We will troubleshoot this issue and get back to soon and update you for the same.
Do you need any help from our side?
Thank you,
Can you please give me an indication of when this is likely to be fixed, otherwise we will need to find another plugin. Thanks Janette
Hi Jantowell,
This is fixed in demo. Now You can check it. This is working fine. We have fixed it and will release new version 2.4.1 ASAP.
Thank you,
Hi, Thanks for this, but my client requested a refund and moved to another plugin. You mention it is fixed, but you appear to have another bug as the page now shows an error being displayed in the page (https://demo.wpactpro.com/extra-product-options/product/beanie/).
Warning: Invalid argument supplied for foreach() in /home/customer/www/demo.wpactpro.com/public_html/wp-content/plugins/extra-product-options-for-woocommerce-pro/settings/epofw-common-function.php on line 6085
Regards Janette
Hi Jantowell,
This is fixed in demo. Now You can check it. This is working fine. We have fixed it and will release new version 2.4.1 ASAP. If still you want refund then We are happy to give refund to you. Kindly please submit refund to us from your code canyon account.
Thank you,
Hi Jantowell,
We have fixed it and will release new version 2.4.1. Kindly Please download latest plugin version. It is working fine.
If you need any help. Please let me know.
Thank you,
hello i want a buy plugin but I do not know if it will suit me. There will be an opportunity to get a refund if the plugin doesn’t work for me
Hello Sir,
Yes, We have refund policy. You can buy plugin. If plugin is not suitable then we are happy give refund to you.
Thank you,
Hi, does the pro version allow adding an extra that will add an amount per x number of items added to the cart?
For example, I want to add a cost for stacking of pieces of wood, for example $1 per 10 pieces a customer buys. So if the customer buys 20 pieces of wood it will add $2 to the price. If they buy 15 pieces of wood it should still be $2, but if they only buy 8 pieces is will be $1.
Can this be done?
Hello Sir,
Thank you for reaching out to us.
In current plugin version, we don’t support this features but yes it’s really nice features. I will put in our features list and our team will start work on it asap.
Thank you,
Hi! I have two big problems with this plugin.
I can’t insert the products, don’t let me insert any text for search.
The other problem is I cannot duplicate a existing option.
Can you help me?
Hello Xoxe,
Thanks for reaching out to us and sharing video with us on email.
Its look like some other plugins/themes JS conflict with our plugin on your site.
We are happy to help you for this issue. if possible can you Please share your staging website details (WP-Admin) on this email address ( wpactpro@gmail.com ).
Thanks.
Is it possible to choose a price condition with the product sheet? For example, I would like the field to appear only if the price of the product is part of a range from 500 $ to 1000 $. I need it to associate the warranty extensions but they change according to the value of the product
Hello Sir,
Thank you for reaching out to us.
In current plugin version, we don’t support this features but yes it’s really nice features. I will put in our features list and our team will start work on it asap.
Thank you,
hi, I am want to buy this plugin, but I using Oxygen builder. Is there any known conflict with these two products? Anyway, can I have support, if something went wrong on front end?
Hello Sir,
Thanks for reaching out to us.
Our plugin work based on default WooCommerce hooks. We have not tested our plugin with Oxygen builder yet but we will check it and reply asap. For the support, we will happy to help you to resolve your query. You can also send your query/issue on our email wpactpro@gmail.com.
Thanks.
I have already wrote an email, but I have one more idea: does your plugin has (or able to generate) shortcodes for the add on fields? Because with shortcodes, I think it would be quite easy to use this plugin with any kind of page builder
it works well with oxygen builder.
Hello Sir,
Thank you for reaching out to us.
Current plugin version. We don’t have shortcut features. Yes It is really nice features. I will put in our features list.
Note: If you wants then we will customize or build features your. We will talk in email.
Regarding oxygen builder — We need check comparability and let you know.
Thank you,
Hello, I have an issue when I want to activate the PRO plugin. It displays me this error : Cannot redeclare epofw_activate_fn()
Can you help me about this bug please
Yours sincerly
Hello Sir,
Thanks for reaching out to us.
Can you check it free plugin activate or not? If free plugin activate then please disable it and activate pro version. After that still facing issue then please give us some screenshot/video in which cover all activate plugin list and send on this email wpactpro@gmail.com. We will happy to help you.
Thanks.
Hello, I see (readme.txt) that the free version of your plugin is: - Tested up to: 5.8 - WC tested up to: 5.6.0 whereas the latest PRO version is: - WC tested up to: 5.5.2 Now I need to update my WC to version 5.6.0 so, is the PRO version compatible? Should I wait for a new update?
Kind regards, Chlnx
Hello Sir,
Thank you for reaching out to us.
Yesterday, We have check compatibly our both plugin free and Pro. Both Plugin is working fine with latest Woo Commerce version 5.6.0.
So you can take backup of your website and upgrade your WooCommerce 5.6.9. It is working current plugin version. ( Note: There is no major update from Woo-commerce which affect plugin functionality)
You will upgrade Woo version from your side.
Note: We are release pro plugin version next week.
If you need any help then please sent email to us Email Address: “wpactpro@gmail.com”
Thank you,
Hello Sir,
Thanks for the reaching out to us.
We have update new version 2.4.2. So, Please update and check it your issue and let us know if anything else.
Thanks.
Hi,
Presale Question, 1. Can we add links in paragraph? 2. Can we hide dates in datepicker as per the time? For example, hide todays date after 12:00pm 3. Can we hide dates for common holidays? For example, 25/12/2021 4. Is the plugin compatible with Elementor and Crocoblock?
Thank you.
Hello Sir,
Thank you for showing interest in our plugin.
Unfortunately below list of features is not available in current plugin version.
1. Can we add links in paragraph? — No
2. Can we hide dates in datepicker as per the time? For example, hide todays date after 12:00pm — NO
3. Can we hide dates for common holidays? For example, 25/12/2021 — No4. Is the plugin compatible with Elementor and Crocoblock? — NO
please let us know if you need any help from our side.
Thank you,
We are using image product options in one of our product and we need unique id for each image selector label or span as we need to customize some fields using IDs. Screenshot where we want the unique ids. It should be unique for each image https://prnt.sc/1qm2fo7 currently it doesn’t have id as u can see in screenshot.
https://chokleto.com/product/quick-customize/Hello Sir,
Thank you for reaching out to us.
we understand your requirement. Can you Please send email to us. We will add unique id for each image selector label in our plugin after we will gives latest plugin zip on your email address. You can not wait for nest plugin release.
Email Address: “wpactpro@gmail.com”
If you have any question. Please let me know.
Thank you,
I managed to figure it out. Just made some customization to plugin. Can u tell where are the images being uploaded for image switches?
Hello Sir,
Great. Let us know if anything help for unique id. For the unique id, We will add dynamic filter so developer can easily change or add. For the image upload – we are following WordPress default upload dir. You can also check https://prnt.sc/1qspvpb.
Please check it and let us know if still you need any help.
Thank you,
Hi, I have not used this item and need a refund. How do i organise this, please?
Hello Sir,
We are happy to give refund to you. Kindly please submit refund to us from your code canyon account.
Thank you,
Goodnight. I tried this plugin, but it doesn’t have the functionality I want and I would like to ask for a refund. It would be possible? Thanks
Hello Sir,
We are happy to give refund to you. Kindly please submit refund to us from your code canyon account.
Thank you,
Good day,
Thank you for the plugin. I have added multiple number selector fields to products. (so when someone buys 5 items they can select how to split those 5 items via your plugin.)
Unfortunately the details of that does not show on the order, in the cart or the order emails.
I have ticked the “Enable WooCommerce Options” box. Can you please assist?
Good day,
Any response to the above?
Hey HoomanAgencyZA,
Thank you for reaching out to us.
As per current plugin functionality, Plugin will not split any item cart and checkout.
But, We are happy to help you for this functionality. if possible can you Please share your website details (WP-Admin) on this email address and share your some screenshot.
So we will troubleshoot your issue and quick solution to you.
I hope sound good to you.
Thank you,
if I buy 5 meat menus for an individual value of 10 COP for 5 Units Total $ 50 + a waiter service of 15 COP and add the additional value of the waiter service - total of $$ 65COP how can I configure it this way
In addition to this, the detail of the additional service does NOT appear in the shopping cart
Hello asadosadomiciliobogota,
Thank you for purchasing our Plugin. we apologize for the inconvenience.
If possible, can you please share your staging website URL and WP-admin details? on this email address “wpactpro@gmail.com”, We will troubleshoot this issue and give a quick solution.
Thank you,
Hello asadosadomiciliobogota,
Thank you for purchasing our Plugin. we apologize for the inconvenience.
If possible, can you please share your staging website URL and WP-admin details? on this email address “wpactpro@gmail.com”, We will troubleshoot this issue and give a quick solution.
Thank you,
I want to buy this plugins and I want to know if it works with the Colombian currency COP - https://asadosyeventosadomicilio.com/producto/kit-mamona-llanera-adobada/
Hello asadosadomiciliobogota,
Thank you for reaching out to us.
Plugin compatible with Colombian currency COP. If you need any help. Please share your issue on this email address wpactpro@gmail.com
Thank you,
Hello, I am not able to use this app, and need a refund, please. My license code is 1c2b59f8-73e9-4e15-b9cc-01b23f0eea88.
Many thanks, Liz
Hello Liz,
We apologize for the inconvenience with plugin.
Kindly Please share your website (WP-admin) details on this email address wpactpro@gmail.com.
So we will troubleshoot your issue and quick solution to you.
I hope sound good to you.
Thank you,
I purchased this and installed and works great in majority of cases. However, there is an issue with my bulk pricing plugin. When I have an addon field attached to a product that product doesn’t have the bulk pricing calculated with it. Looking what is causing this…
Hi Jcastillotx,
Thank you for sharing your concerns with us.
We will get back to you soon with any update on this task.
Thank you,
Any updates
the issue I am having is with WooCommerce Dynamic Pricing.
When using Dynamic Pricing it will add the product addon and not add it to the tiered pricing but just add it to regular pricing
Hey,
We apologize for the delayed response.
Current Plugin version is not compatibility with “WooCommerce Dynamic Pricing.”
Kindly Please share your website (WP-admin) details on this email address wpactpro@gmail.com. If possible please share some screenshot. What you want configure. It will more helpfully to understand your requirement.
So we will troubleshoot your issue and quick solution to you.
I hope sound good to you.
Thank you,
I just need a function that will allow dynamic pricing to execute first then add the product addon to the product cost
Hello Sir,
let me discuss with my team and get back to you.
Thank you
Hello Sir,
Can you give me plugins URL for the WooCommerce Dynamic Pricing ( Which plugins are you using for WooCommerce Dynamic Pricing?)? So we can check with that and back to you asap.
Thanks
