139 comments found.
Hello Castlecode team. I purchased the WhatsApp plugin. The plugin is very good, but I found a small problem, when I added more than 4 or 5 numbers, there is no scroll bar, it just increases and gets disproportionate. Could you help me fix this bug
Hello,
thank you 
can you show me a living example online? so I can take a look and see what’s going on.
You can contact me privately via email here: https://codecanyon.net/user/castlecode#contact
Best, David
hello, wonderful product from code canyon. please can i get a detailed explanation on how to install the software on mobile.
Hello,
You can install this plugin in an HTML page, you can check out the documentation: https://www.castlecodeweb.com/whatsapp-chat-support/documentation/
If you need support you would need to buy a license 
Best, David
Hello, I downloaded the JQuery plugin, but the website is wordpress. How can I add this to my site?
Hello
You would need to buy the WordPress version, you can do it here: https://codecanyon.net/item/wp-whatsapp-chat-support-wordpress-plugin/24302007
Best, David
Hello, this is a GREAT plugin! Unfortunately though, I had to deactivate it from my site, as it conflicts with Slider Revolution and other Elementor snippets. Is there any way around that?
Thanks!
Hello,
Make sure there’s no jQuery conflict, or that there’s no jQuery twice in your page, I’ll be happy to take a look at your page but you would need to buy a license in order to access support
Best, David
Hello Author, is this product is free to use? envato send me email to download your product july’s free file of the month free which you sped lots of efforts.
Yes, it is free to use under one Regular License: https://codecanyon.net/licenses/standard
Support and future updates are not included though, for that you would need to buy a license
Best, David
Sir, What is the id here ?
See the image – https://ibb.co/RcZckXH
the ID, is the HTML id, for example id=”example_1”
also, don’t forget that you would need to buy a license in order to access support
Best, David
Failed to install: The package could not be installed. No valid plugins were found.
Hello,
it sounds like you are trying to install it in WordPress, if so, then you need to buy the WordPress version of the plugin, found here: https://codecanyon.net/item/wp-whatsapp-chat-support-wordpress-plugin/24302007
Best, David
Is it safe to use? I am afraid if it is kind of storing data.
Hello,
yes, it is safe to use, the conversation is done directly on WhatsApp (outside of the plugin), this plugin is just like a link to a WhatsApp conversation
Best, David
Thank you so much! Awesome work.
thank you
Hi, wcs_popup_avatar is not showing on mobile screens that have less width [example Oneplus Nord] other things are visible. While it shows on mobile that have more width [example iPhone 11]. Is there any way to solve this issue.
Hello,
yes, there’s a CSS rule for that, which you can delete, in the css file
Remember that you would need to buy a license in order to access support
Best, David
some video teaching how to install?, because I couldn’t install using the documentation
Hello there,
Remember that you would have to buy a license in order to have access to support
Best, David
Hello! How do I incorporate the whatsapp chat support to my landing page?
Hello,
You can take a look at the documentation, for support remember that you would have to buy a license
Best, David
Very nice template. Good to see as selected July free item Congratulations
thank you
hi got an error when integrate it shows “Phone Number shared via url is invalid”
Hello,
you would need to check if the phone number is a valid WhatsApp number, also if you need further help/support remember that you would need to buy a license
Best, David
can i use it for magento 2 (2.3.6)
Hello,
Unfortunately I don’t have a guide to upload it to magneto, also remember that you would need to buy a license in order to have support
Best, David
Hello, Thank you for giving this beautiful script for free. If you dont mind, can i ask how can i trigger the button on page load? i mean if someone opens the page, whatsapp button automatically opens up.
Hello,
You’re welcome
You can trigger a click event with jQuery on the WhatsApp button, also if you need further support remember that you would need to buy a license
Best, David
every code is in document.
Excellent. How chat Support Person can handle the timing to online and offline since this is looks like a Static.
you can configure that in the “data-availability” attribute, please check the docs: https://www.castlecodeweb.com/whatsapp-chat-support/documentation/
Best, David
Yes. data-availability=’{ monday”, Is this time zone from the user side or operator side? How do we change this time slots by the operator?
it is the timezone of the operator, which then gets translated to the user’s timezone, also remember that you would need to buy a license in order to have support
Ok. Thank you.
can i use it on blogspot.com?
I’m not familiar with that site, but if it allows HTML/JS then it may be possible
blogger.com is website from google free blogs
Ohh I see, you would have to check if you can import HTML/JS/CSS in order to include the files and HTML of the plugin
thanks a lot
Very much appreciated… Cheers!!!
awesome
