99 comments found.
Where can I find my purchase code? Thank you!
Hi, Please visit the below link to know the process to download the purchase code.
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-YouTube link to know more about envato purchase code
https://www.youtube.com/watch?v=srghr25uBgc Please don’t hesitate to email to our support team any time, if you have queries. Devpremier Team support@devpremier.comDevpremier team is not answering on email. I would like to raise my inquiry here. Upon setting up, it stopped at websitename.com/install/submit. I don’t know what happened. I would like to hear from you ASAP as we need this.
Hi Mr burnequnatil
We are really for the inconvenience caused. But our team’s working time is 10:00 AM to 07:00 PM IST. We have received your email just 13 minutes ago at 07:09 AM IST. At least wait for some time to respond, before writing that team is not answering. I hope you understand.
For your issues, kindly share the screenshots and errors in detail. If you can share the laravel.log file from the root>storage>logs location, that will be good.
Thanks for reaching out.
upon installation, in the install/final part. It says error 500. May I know how to fix this? Thank you.
Hi
Please go to logs folder and you will find a laravel.logs file there. Please email to our support team.
Logs folder location is
your_main_crm_folder>src>storage>logs>laravel.log
Demo link is not working. Please let me know how how to check demo.
Please visit demo.devpremier.com
How do I update to ver 2.0.
Hi, As this is major upgrade, you have to remove the previous files and install this version.
If you get any error, you can email us on support@devpremier.com
login page not found in demo! for customer and admin
Please visit this links for demo.
Internal Server Error
Hi, Sorry for the inconvenience, we are upgrading our demo to the latest version. Please check after 30 minutes.
Hi,
demo is up and running again.
Please hard refresh your browser first time and check again.
https://prnt.sc/16g8nyo500 error happen kindly support on this
Hi amkart,
We are really sorry for the inconvenience caused .
Could please share more details on support@devpremier.com ?
Hello, I made the purchase but it’s not allowing me to install. I’ve also sent a message via your website live chat. Please contact me ASAP.
Thanks
Hi Shocord216,
Can you please email us on support@devpremier.com with the screenshots of the error.
Regards
Does this CRM app still work? I’ve tried using the demo and it shows 404 error
Hi Shocord, CRM is working fine and we are also working on a major update.
Please check the demo on this link..
https://demo.devpremier.com/Okay, i got it to work. My question is, if I were to purchase today will I be able to receive the update in the future?
Also, is there a way to add custom fields to the leads?
What are the new update features ? Please feel free to enlighten me on the new update
No custom fields in the leads as of now.
Yes. this is a one time cost, you will receive all the future updates.
Okay, can you kindly let me know what new updates you’re going to add?
1) We are updating Invoices, Estimates, and Proposal sections.
2) Global Search.
For more info, you have to wait till the next notifications.
Understandable, I have another question. Can I import leads via CSV?
Yes, you can import leads via CSV. instructions are given on this page.
https://demo.devpremier.com/lead/importPlease have a look at the demo carefully before buy.
Got it, im sold on the product. Wish it had a custom field feature but over all I like the demo. I will make purchase now. 
I can’t assure you in the next update, but yes, custom fields are listed in our future updates.(You will get this feature in the next 3-4 months.)
how easy is it to change the field names and database table names? Is this possible? I need some fields pertaining to car industry like make and model. Would it be posssible to add these fields?
Hi esl1,
Custom fields is not a feature yet. If you want to changes the field names, you will need a Laravel developer.
Hi, Can i customize as per our requirement, Because many of thigs are not there as per our requirement. (Package contain after purchase like PHP Source Code, MySQL file etc)
Hi, yes you can customize as per requirement.
In the package, you will get complete source code (PHP, HTML, CSS files) and MySQL database.
plz check your Emile
pz answer
Hi, Our support is down due to covid high rise in India for next 72 hours.
hello any update my friend
Hi aljalladthaer1,
Our support team will be back from 15 May onwards. We will update you about installation on 15th May.
Regards Ashwani Garg DevPremier Team
Hi aljalladthaer1, we have emailed you yesterday a query regarding your hosting platform. Can you please check your mail box?
Thanks & Regards DevPremier Team
i replay in Emile ma friend
check your mail plz
Hi, yes we have got your details over email. Replied there.
Thanks
Hi,
Our support team has installed the CRM on your hosting and shared the login credentials in the email.
THANK YOU SO MUCH I RECEIVE IT
I need to install this on a sandbox server (for example sandbox.com/crm/ and then later transfer it to the client’s server on example.com/crm. However your instructions on https://www.devpremier.com/p/page/3 in step 3 are not enough to explain this proper setup. I need you to please explain how to set up on my sandbox in a sub-folder and later how to move to the live domain in a sub folder, please
Hi,
Please share your hosting login credentials to “support@devpremier.com”, our team will install the CRM on your domain.
Also share the domain where you want to install the CRM and purchase licence in the email,
No, you may not have access to our server. We need the INSTRUCTIONS because if we’re going to be buying more licenses and using it for more clients, WE must know how to do this. Please provide the INSTRUCTIONS on how to set up on my sandbox in a sub-folder and later how to move to the live domain in a sub folder, please.
Hi, we have already explained each step in the support page.
We never intend/force our customers to share the hosting credentials, it is just for fast and effective solution. Still if you want to install it yourself, that is much better.
Please have a look on the image for reference: https://prnt.sc/127jwm6Our support team is always available on “support@devpremier.com”, and you can email us in any case you stuck while installation at some point.
Regards Support Team DevPremier CRM
There are no instructions in the image for step 3 that covers installing on a sandbox in a sub-folder. There are no instructions on how to later move from the sandbox to the live domain in a sub folder. Please provide me the instructions.
Hi,
Project movement feature is not available yet, you have to install directly in the folder, where you need the application.
Regarding Sub-domain, we have explained with example, still if you don’t understand, kindly share you exact query with the screenshots of the errors.
Please issue a refund. Your installation instructions are VERY flawed and your support answer is to get access. VERY SUS! You provide no walk-through video. Please issue refund.
Hi,
We have written nowhere that, we support the project movement.
And about fresh installation, everything’s clearly mentioned everything on the support document. We just ask for the hosting credentials, only for the ease of the customers, but it’s not required. If you can install the CRM on your own, it’s much better for us.
Still if you are need support at any specific point, please share the screenshot of the issues you are facing on our support email address.
We are really sorry for the inconvenience you are facing while installation. Our team is always ready to help you install the CRM properly.
Thanks & Regards Ashwani Garg
I get an 500 internal server error … can’t get to the installation process at all – files are missing?
Hi,
Please share your hosting login credentials to “support@devpremier.com”, our team will install the CRM on your domain.
Also share the domain where you want to install the CRM and purchase licence in the email,
I don’t want to be forced to support! Again and again: “Please share your hosting login credentials and purchase licence” You request the server access data and purchase code from every customer … it seems that you have a big problem. If you are able to program an installation routine, then release it … otherwise give me my money back.
Hi, we are not forcing you to share your hosting credentials. It was just for easy installation support, if you want to install the CRM yourself, its much better. We have already given the necessary steps in the documentation support page.
https://www.devpremier.com/p/page/3 I’m also attaching some screenshots of the installation instruction steps for reference. Please have a look. https://prnt.sc/127kb4q https://prnt.sc/127jwm6I could install my DevPremier now on my own. If the above fact is the truth, I ask for forgiveness and sue the opposite!
No issues sir. You are always welcome for any query or update.
We are working slow in updates and issues little-bit due to Covid high spike these days. But, I can assure you that, we always try to fix the issues within 48 hours.
Thanks for patience and understanding.
Hi- I have just purchased your product and I need help with installation. Please help.
I have emailed you
Hi MarkMango123,
We have received your email. We also need your purchase licence token to run the installation. Please share that also on support@devpremier.com
Our support team will install it with 48 hours after receiving the purchase licence token.
Thanks & Regards
Hi- I have now sent it. I would appreciate if you can help at your earliest convenience.
Thank you for your help
Hi, Our team has installed the CRM on your domain and sent you an email with the admin credentials. Thanks for purchasing DevPremier CRM
Hi, I am trying to run the setup – but getting 500 internal server error when accessing public folder.
I have extracted the folder “devpremier-crm.zip” to the root files as per documentation, could you please let me know how to fix this.
Looking forward to hearing from you soon.
Hi, You have purchase the item first before asking for any support.
Zip file is not uploading to my wordpress site. I can’t install the plugin. I went to https://www.devpremier.com/p/page/3 but got a security warning that it was a phishing site.
Hi, This is not a Wordpress plugin. It’s a standalone Laravel based CRM application.
Hi,
I am trying to install CRM on my server but it is not getting installed.
Can you please help me installation?
Hi grabcube,
We are sorry that you are facing issue while installation. Our team would be happy to install the CRM on your behalf.
Kindly share your hosting credentials to our support team on our support email “support@devpremier.com”
Helllo,
We want to receive your script, but although we entered the admin panel and created a user, we could not login to the client. What is the client in user name we created again? phone number, e-mail address or name?
Best Regards
Hi,
A client can be your customer. If you add any normal user under the users section, it can be logged in from the same login page as an admin.
But, if you create a new customer, it will ask you to enter a username and password for your customer/client. Which can be used on the client login page.
Please email us on support@devpremier.com for more queries.
Thanks and Regards
DevPremier Team
I like your software, before buy i have some question 1/ Is it use for saas 2/ Can client find any particular record i.e. audit report of any website or any particular niche in Facebook or other platform. This are not founding in demo site
Hi, Thanks for showing interest in our product. Here are the answers to your queries.
1) We does not support SaaS
2) Client (as Role client in the CRM) can see only their own data, whether its an estimate, proposal or invoice. If you are talking about CRM admin, still we don’t offer any insights related to Social Media Platforms.
First, it gives you wellness Do you offer help with the download process Second, is it possible to improve translation, especially the Arabic language? Third, in case we wanted to add other laps, are these available? For example, I need Arabic, Turkish, English, Farsi and French
Thank you so much
other language ####
Hi aljalladthaer1
1. I didn’t get your point regarding download process, if you are talking about installation of the CRM on your server. You have to share your server credentials to our support team after purchase, our team will setup the CRM on your server on your behalf.
2. Yes, there is a file in the project for each language, which you can can update as you need.
3. Yes, you can add as many languages as you need, but you have to create the language file for the language you want to add. Our team will then support you to connect that file to your project.
I hope, I have cleared all your points.
Thanks for showing interest.
Regards
thank you – you mean when you talk about server you mean cpanel right ?
and where i can send it – and how much time the process will take – and finally if don’t have any experience about language you can help me – last thing there is any cost for install service
1.) Yes, you have to email the CPanel details to our support team.
2.) There is no charge for installation service. But it is one time service.
3.) We don’t offer any support regarding language translation, You can use Google Language translator to translate the strings. You have to translate approx. 500-600 strings for any new language file.
ok i need help from you but tell me where ican find language file and plz give me the email last thing this for single company right
and plz how much time will take the install because i need two version
Sir, It will take max 15-20 minutes to install, if domain is pointed correctly.
Our support email is: support@devpremier.com
If you want to install the DevPremier CRM on different places, you have to buy two licences as pre the Envato policies.
my friend i make the purchased and send it emailed to you but i dont where i can find the purchase code
i found it and isend it
my mail alwaqfilamia@gmail.com
Hi sir, We have received your email and revert back to you there after installation.
sorry for bothering you we an make integration with twilio for calling – 2 -Can I customize or change the fields inside the clients file or any other file representing evaluation or tasks? finally thank you for everything
1) Twilio integration is not a feature yet.
2) You can customize the fields in the client section, if you know Laravel or have a Laravel developer.
thank you plz check your emile
Hi,
We have responded on both of your emails.
You will get your another installation and solution about import within 24 hours.
For any other query, please write to us at – support@devpremier.com
Hello Can you reset my purchase code cuz i want to install it on another domain i sent you email with the purchase code
Hi, Please check your email.
