349 comments found.
Hi
I purchased the system, but after installation, the system does not work for the user and works for the administrator only
A 404 error message appears when trying to open the site
The second question is also very important
What are the steps to adjust the direction to read from right to left without there being any conflicts?
Thank you very much for your purchase, your support request has been answered. Please note that the comments here are for pre sales questions only. Have a great day.
api docs?
Good Morning, please check our FAQ or use our support area. Thank you very much.
Client demo on this page has 404 error https://helpdesk3.com/
Operator demo is in Spanish and does fully translate in the browser. I did not see a language change option anywhere.
Am I allowed to have “free” and “paid” tickets offering quicker reponse?
Thanks.
Thank you very much for your feedback. The demo will be reset every hour automatically, sometimes people will change and remove things to see how it works and therefore it can lead to such results.
Please try again now.
Yes, you have options to use the build in credit system and setup more credits for urgent tickets for example.
Have a great day.
can you provide client demo account, i want to see how to create ticket
Thank you very much for your feedback. Sorry one cron job did not run to reset the demo. That has been fixed and the demo is up and running again. https://helpdesk3.com/demo/
please change the language to english in the demo, i want to try adding ticket and adding a client
Thank you very much for your feedback. Sorry one cron job did not run to reset the demo. That has been fixed and the demo is up and running again. https://helpdesk3.com/demo/
Just check client demo not working Pre purchase, need documentation
Thank, works again. The demo will be reset every hour. Documentation available here: https://www.jakweb.ch/helpdesk-3
Sorry still not working.
You click the link and see if it works, I tried 3 times no luck.
Strange, I’m sorry for the inconvenience. We tried on many different devices and it works for us.
What the quick video, It’s not working. https://itly.co.za/gZpby
I cannot reproduce it, tried with many devices from different locations. Please try to empty your browser cache or use a different browser.
the client demo not working
Thank you very much, demo is working again. It will be reset every hour.
Hello,
1 – Customer can open a ticket in the app?
2 – Admin can check ticket open in app?
Thanks you!
Hi, yes the operator have native apps and can check tickets, live chat conversation, offline messages from the app. The client does not have a native app, he will check everything in the fully responsive web based dashboard.
I installed with the demo content and now I can’t edit the front page. Edit buttons do not appear
Hi, thank you for contacting us. Please open a support request on our website and make sure to extend the support access. Thank you very much for your support!
Hi, this app has a star rating system for closed tickets?
Yes
Hi, I’m testing it. How long does it take for the mail to qualify after the ticket is closed?
I’m just purchase it but I’m having problem to install it on my server for testing Could you help me?
Thank you very much for your purchase. Please use our support area for getting help. Thank you.
Hi, this software seems very interesting and I have a pre-sales question: After purchasing the license can I modify it on my server to adapt to my company needings? Is there any devdoc available in case?
Thanks,
Simone
Hi Simone, yes you can modify the software to suit your needs.
I migrated my server installation and now my license doesn’t work. I’m getting a message: License Server is unavailable at the moment, please try again.
Please use our support area, thank you.
I see that the chat system has problems, in the demo I could see that when the user is on a page other than the chat, there are two problems:
1. When the operator responds, the user may take a long time to receive the notification of the response, sometimes you can only know that there is a response until the user returns to the page where the chat is open 2. The last response received from the operator is duplicated, this is resolved if the page is updated, but if the user does not know this it can be interpreted as a failure
Thank you very much for your feedback. We have not received such errors from our customers but of course we will have a look into it. Have a great day.
Thank you very much for your response, we are still testing the demo, is it possible to create an option to unify tickets ?. For example, if a chat is started but they also opened a ticket, join the two so as not to have independent cases
Yes, you can create a ticket from a chat conversation.
hello we Would like to centralise support info for few small WP sites can we set up a different landing (Helpdesk 3) page for each site (that has the special site supportFAQ/forum/download) ?
Hi, thank you very much for your contact. Generally it is possible to create unlimited sites, however there is one Support, Blog and FAQ area. Of course you can create unlimited departments and categories however you will not be able to completely separate everything so your client won’t notice.
Changelog please
Please check on our website or here: https://helpdesk3.com/update-timeline.html
why do i have to verify my purchase license during updating?
Why not? Is there a problem with it? Customers who bought a license have access to updates all other NULLED customers don’t.
Okay, please verify my license such that I update my helpdesk
Your license is valid when purchased here.
In case you have any support questions, please use our support area. Thank you very much. https://www.jakweb.ch/profile
Hi how to edit the home page content, i haven’t seen any option in admin panel
Thank you very much for contacting us, please make sure to use our support area for quick help. For this question, please consult the included front end user manual. Thank you.
i haven’t found any user manual for frontend, where i can found front end user manual. please help me
i want to edit the home page is their any option in admin panel
I have had a look at the demo but I am not getting the optioin to edit the page contents, if i goto cms and click on edit page it just takes me to the page itself without any extra edting menus.
That is correct, you won’t have the option to edit the content on the demo. You can check our manual it will explain it all: https://www.jakweb.ch/helpdesk-3 at the bottom on this page in the red box you can download the complete user manual.
Excellent app 
Could you please activate my account manually?
Because:
1.I have installed the script but can’t navigate to inner URLs like: /support, /search etc. it gives 404 error for some reason, even after browser cache clean :/
2. I can’t submit support tickets because my account needs to be manually approved, it says.
Thanks for helping me out
PS: The 404 error is fixed after htaccess solution 
With Htaccess most of them are fixed but there are some broken link images and also still some URLs not showing up. For example /contact page leads to 404 :/ Also the search bar is not showing up anything. (I have tried it with ‘chat’ word. Normally it should show up a blog article about “Live Chat”. Any quick fixes to help me out? Thanks.
Thank you very much for your purchase, please use our support area. Account has been approved a while ago.
Thanks a lot!! Keep in touch.
