139 comments found.
Hi! Awesome script! Thank you for that. One question : how to create a simple text link that open the chat pop up? If you could show me the html code it would be perfect. Thanks!
Hello,
thank you 
you can trigger the popup with jQuery, like this:
<h2 onclick="$('#example_1 .wcs_button').trigger('click');">Usage Examples</h2>
I hope this makes sense
Best, David
Hi David! Thanks. It doesnt seems to work for me. Is there a way to do it with a link href= ?Thanks a lot
<a href="javascript: $('#example_1 .wcs_button').trigger('click');">Usage Examples</a>
just make sure to pass the ID of the div with the “whatsapp_chat_support” class
I tried this in the example file and it worked great
Best, David
Works like a charm! Thanks a lot David, you rock! Cheers.
awesome
Hello friend, PREPURCHASE Q
1.Does the plugin need a single WhatsApp number? 2. Can multiple agents receive the same message? 3. Are there automated responses? 4. How does the agent go offline? .. must he enter a panel quickly?
5. It is possible to configure other agent status options .. for example OFFLINE / RETURN IN 5 MINUTES / RETURN IN 30 MINUTES ??
Thanks a lot 
Hello,
1) yes, you can link the plugin to a single WhatsApp number or to multiple (if you are using the multiple account feature)
2) the user would have to click on the link of the multiple agents
3) the plugin only links to a WhatsApp Conversation (to a specific number) but the conversation is directly on WhatsApp and the plugin doesn’t have access to conversations or responses
4) you must enter the working hours in the plugin, for example 8:00 – 15:00 (from Sunday to Saturday)
5) At the moment we can only have one status option, but you can edit the message
I hope this helps 
Best, David
Interested in buying this for my website, I checked the documentation but I don’t know coding at all.
Hello,
is your site a HTML site? or a Wordpress site?
best, David
I think PHP. It’s an SMM panel website.
sent you an email
Sent another email. Pls check
it’s possible to make a generator?
Hello,
Unfortunately we don’t have a generator
Best, David
Good luck with your sales
thank you
Hello. Is it possible to divide by teams, like a menu? Example: Finance, Sales, Production and Logistics. When a customer clicks on any of these sectors, then the available attendants appear. It is possible?
Hello,
Ohh unfortunately at the moment is not possible to do that kind of menu
Best, David
Hello,
This is a good plugin that I’m looking for. But I’ve a problem since my website is host in Webflow, therefore I can’t upload the whole folder directly to their server. I’ve uploaded all required .css and .js files to Google cloud console and import it using the public url of each files. But I don’t know how to make those “image files” linked up to show the widget correctly. Please advise.
Here is the screenshot of the current status: https://www.dropbox.com/s/d5wixp0oikx0icq/%E8%9E%A2%E5%B9%95%E6%88%AA%E5%9C%96%202021-03-19%20%E4%B8%8B%E5%8D%8810.23.47.png?dl=0Hello,
thank you
Do you mean the icons right? try importing font-awesome from a CDN, like this:
<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css">Best, David
This worked! Thanks for your fast support David.
Hi!
i have bot this script years ago and dont remeber by what account… but i have some code: ioKI-i2P2
i dont know for what its nessasary.. may u cuold help me how to get access to have bought item…
Hello,
Unfortunately authors (me) don’t have tools to check accounts or licenses. You would have to contact Envato Support, you can do so here: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
Best, David
hello,
Hello,
Yes, you can use any language, you can edit the texts right in the HTML
Best, David
Please give me your email and I will send you my site to help me test and then buy it at once
you can contact me privately via email here: https://codecanyon.net/user/castlecode#contact
Best, David
dear team, Can you install it for me on my php website? My Website Scrotp: https://codecanyon.net/item/plusagency-multipurpose-website-cms-business-agency-management-system/24646161
Hello,
You can check out how to install the plugin here: http://www.castlecodeweb.com/whatsapp-chat-support/documentation/#overview just look for a section that says:
“Here are the steps to include this plugin in your existing page/theme:”
Best, David
hello how can we track button clicks via google tag manager?
Hello,
I don’t have an example of this, but the plugin comes with a JS event method which triggers when you click on a button and go to WhatsApp, maybe you can add your google event there, it is this one:
whenGoingToWhatsApp : function(number, text){
},
I hope it helps
Best, David
Would you build the same for Telegram?
yes, I’m considering it
Waiting for it. Thanks!
Telegram version has been released, you can check it out here: https://codecanyon.net/item/telegram-chat-support-jquery-plugin/30143582
thank you
Can you assist me to install this please
Hello,
Yes, did you take a look at the documentation? how can I help?
You can contact me via email here: https://codecanyon.net/user/castlecode#contact
Best, David
I need to move it about 100px up. I hope I can do it by CSS code. I’ve tried to do that but I moved parts of it, not complete. Can you please inform how to move all components up?
.whatsapp_chat_support{
bottom: 50px !important;
right: 50px !important;
}
Best, David
yes please i need refund because i need the wordpress plugin this is my purchase id 4ec2b3c3-d105-4415-acb5-b0edea9244f7
Please contact me here: https://codecanyon.net/user/castlecode#contact so I can send you the refund link
¿Workout in Kartra?
Hi,
I’m not familiar with Kartra, but if it supports HTML/JS static plugins then it should work
Best, David
hi there i bought this plugin and it’s not uploading to wordpress so can’t be installed i tried manually but couldn’t so how should i install it
Hello,
Ohh you bought the non-wp version of the plugin, this is the WP version: https://codecanyon.net/item/wp-whatsapp-chat-support-wordpress-plugin/24302007 I can refund you this version so you can get the WP version, you can contact me via email here: https://codecanyon.net/user/castlecode#contact so I can send you the instructions
Best, David
Hi,
Can I change the images/avatars, the phone number, number of agents and more?
yes, you can change all of that in the HTML markup
hello I want data-availability always online what I should write there and also when I add my chat script https://voiptalkpro.com/ my carousel is not working any advice
Hello,
1) if you want it always online then remove the data-availability
2) About the carousel that’s probably because you have 2 jQuery instances in your page, if you already have jQuery in your page you don’t need the one from the plugin, you can safely remove this one: plugin/components/jQuery/jquery-1.11.3.min.js
Best, David
about carousel is ok when I a have removed the script <script src=”plugin/components/jQuery/jquery-1.11.3.min.js”></script> from my html but when I have removed
data-availability='{ monday", tuesday", wednesday", thursday", friday", saturday", sunday" }'now the plugin whats it not clickable I can see the chat section
$('#example')
for this:
jQuery('#example')
