349 comments found.
The CLIENT Support demo is not working (This page isn’t working helpdesk3.com redirected you too many times, ERR_TOO_MANY_REDIRECTS)
Kindly fix, thank you
Hi, thank you for your feedback. The demo does reset every hour, it should work now again.
Kind regards
Hi, Can i add a forum to the menu navigation of helpdesk?
Good Morning, thank you very much for your purchase. All support enquiries need to go through the support channels. https://codecanyon.net/item/helpdesk-3-the-professional-support-solution/21205469/support
Presale question, does ticket to e-mail feature work properly with Office365 IMAP following the article https://www.jakweb.ch/faq/a/184/email-to-tickets-php-imap?
If setup correctly, it will work fine.
I can install localhost or only web?
Good Morning,
No problem, installation on localhost works fine as well. In case you need support please make sure your support access has not been expired and you use our support area for getting help.
Thank you very much.
Is there an option to make the chat button smaller. The big size can be intrusive.
Thank you very much for your purchase. Yes, you can upload any chat button you like. If you need support, please register on our site and open a support requests. The comments here are for pre sales questions only.
Front End: https://helpdesk3.com/demo Operator: https://helpdesk3.com/demo/operator
Hi, I would love to look at a demo of your product before I commit to buying it. However, the demo login and password is not working for me. Is there a way that I can look at a demo of the admin dashboard?
Hello unity, for me, the demo works fine. Just go to the operator demo and click on login. You have to make sure that your browser does not write anything into the fields itself (auto login). https://helpdesk3.com/demo/operator User: demo@jakweb.ch password: 12345678
sorry, the user is: demo@testcontent.com
Hi, ontronix. I’ve tried both emails and even tried logging in on a different browser and I still can’t get in. The demo@testcontent.com works for the client portal. When I try to put in the demo@testcontent.com on the operator login, I get a brief message saying “Password recovery” every time I press “Login”. Also, auto login is enabled on my browser, I would’ve had to save the login the first time in order for it to make a difference. I never did save it because I could never get in.
Maybe you can answer some questions about the platform for me. I’ve noticed that there’s a payment system. Does it only connect to PayPal? Also, how many payment plans can I create?
Finally, I share support tickets with another group of people who handle certain request for me. Can I forward certain tickets to a certain email?
Again, I’d love to look at your demo, however, if you can answer those questions then that might be enough for me to make a decision. Thank you!
Just press login without entering anything. It is way simpler… Supported payment gateways at this moment: Paypal, Stripe and 2Checkout. More in the next release.
For the payment gateways, that’s awesome! What about email forwarding? For example, could I set up support so that a certain question gets sent to a different department/agent’s email?
Also, let’s say that I have a client who owns multiple websites, but the client only bought one support “license” for one website. How would I theoretically set it up so that they could “register” the other websites for support?
As for the demo, I also just clicked login without entering anything and I still had the same problem. 
I’m not trying to be difficult about it, I promise, and I apologize for the trouble.
Please try again.
Yes you can set different emails for each department so different persons can be informed. The support is not given per website it is given per user.
I was able to get into the demo and I must say that I’m very impressed. It checks all of my boxes and I think you’re the only one on Envato who does. I am buying this today!
One more question. Do you have a way for us to pitch feature requests for future releases? It would be cool if it were compatible with Elite Licensure’s API so other developers who don’t have Envato could sell plugins/themes and offer support using your platform to manage support requests.
Again, thank you for your help and your prompt responses. I feel this represents the quality of your product and hopefully it’s representative of future support!
Thank you very much for your purchase. Please register on our site https://www.jakweb.ch/profile with your purchase code. You can then use our support area to ask for help and submit suggestions for future releases.
Excited to install the new update to 3.6 DOCUMENTATION! THANKS!
Good Morning, we are eager to hear your feedback. In case you have any questions please head to our website and open a support request. Thanks
Jackweb, we would like to report that your script is not working on multiple sites. It is only working on one site.
Jackweb, we would like to report that your script is not working on multiple sites. It is only working on one site.
As you specified on the description: You can embed the live chat, support and faq area on any site.
Also the ‘Credit API’ we can’t find it. Is it sold separately?
Hi, thank you very much for contacting us. Please make sure you open a support request on our site and have your support access up to date (it seems to be expired).
The cross domain feature works fine we use it ourself on many sites and have no issues. You will need to make sure your domain is SSL enabled and the domain is whitelisted.
Sorry, I do not understand what you mean by “Credit Api” but please feel free to open a support request on our site: https://www.jakweb.ch/profile
Please note the comments here are for pre sales questions only. Thank you very much for your understanding.
Best regards Jérôme
Hello, I Want To Buy Your App. However, I have a question. I want customers to pay first or buy 10 support payments and then request support. And I want the amount of support to be reduced with each support request. Is this possible?
Good Morning, this feature is available and it is called credits. Your customers are purchasing credits and they will be deducted for each support request they make.
I really like what you have done, so far at the demo. I have few questions, though: 1. Is there an option for tree structure at departments module ( Chat, support and FAQ)? 2. We would like to translate it to not listed language- is there language files for all text through out the interface? 3. Is it possible to integrate with another payment provider, a.k.a. could we build easily a module for that after purchase? 4. it will be part of a project where we have to hide all credentials, is it allowed by the purchase? and if it is, could we still use the mobile APP and the updates?
Thanks in advance, hope to buy and apply your software in our infrastructure.
Good Morning, thank you for your interest in HelpDesk 3.
1. What do you mean by tree structure for all departments and categories?
2. The software is easy to translate: https://www.jakweb.ch/faq/a/101/translate
3. Yes, you can add a payment provider. However good PHP skills are usually necessary.
4. You can remove all visible copyrights but you will need to leave the copyright intact on the php and javascript files. https://www.jakweb.ch/license-agreement
Best regards Jérôme
Thanks for your reply! According p.1 I mean hierarchy structure such as parent/ child relation
It will be available for FAQ Categories in Version 3.6 which should be available within the next couple of weeks.
I left a previous comment that was negative from my frustration to get the script to work. Received support from the vendor (over the weekend) and things are turning around. Have most working. Very Good support. Documentation drastically needed. Excited to be able to more forward with evaluation now. Thanks for the help on a Saturday.
With the new update we have taken up your request and finally created a detailed documentation of our software. Thank you for your feedback and your patience!
Thanks! I have downloaded the new release and I am looking forward to updating.
Hi! Tell me, please, is this possible to export group or all the tickets witj all fields to csv or whatever?
For exporting stuff we recommend any common database management tool. We have not build in any exporting feature for tickets as this can easily be done with adminer.org or phpmyadmin.
Thank you for your answer, I understood you, but I had in mind another possibility – the export of tickets by the manager and not by the technical specialist for the subsequent processing of this information in other programs (for example, excel) and if you need to do this regularly, then it would be great to have this option from the program menu (ticket tables)
The script installation fails if MySQL is running on a different port than 3306
Hi,
Thank you very much for your purchase. Please open a support request in our support area. https://www.jakweb.ch/profile
In this case you simply change the port in the software configuration file.
I am really in my interested in this plugin. But before I buy I would like to know if this is comparable with Wordpress Elementor.. Thanks
Hi, wow reaching us on 3 channels. HelpDesk 3 is not a Wordpress plugin.
hi for live chat it is always showing “This session has expired!” please help me how to solve this problem
Hi, thank you for your purchase. Sure no problem. Please register on our site and open a support request thank you.
i want to purchase your item. please i want to find out if it will come with “https://codecanyon.net/item/live-support-chat-live-chat-3/21458576” or i have to purchase it separately. please respond urgenly. thank you
Good Morning, Live Chat 3 is fully integrated in HelpDesk 3, no need to purchase Live Chat 3 as well.
Have a great day.
s3 cube or other alternative can be used for storage
Hi, is that a question?
Attachments need to be stored on the same server or infrastructure, this is again for security and privacy reasons.
Kind regards Jérôme
Could s3 or some other bucket be integrated? Since it would optimize storage a lot, I understand that the buckets have pre-signed urls for security. amazon s3 and backblaze b2 would be a good option to integrate
Yes, you could integrate 3rd party storage, the code is not encrypted.
Hy! Question: I can set agent to the category, for example: Export SK category tickets, only can see and manage Agent123, Marketing SK category tickets only can see and manage Agent698 ?
Hi, yes you can set operators / agents to certain departments only. Only the operators assigned to the departments will see the support requests. Plus of course the super operator which will see all of them for controlling.
Thank you very much for your purchase. Please try again now.
