490 comments found.
Hi there,
Thank you for reaching out to us, Regarding your question, it’s not possible to use a laser barcode scanner like that in our ticket. Our apologies for the inconvenience.
Please let us know if you have any questions or queries about the product, we are glad to be of help.
We look forward to hearing from you.
Best regards,
Magenest Supporting Team
Thank you for the quick reply. Do you think it will be possible in the future?
Hi there,
Thank you for responding, Regarding your case, we’ve well noted the request to check whether it’s popular and develop it in the next releases.
All the updated information will be available here https://codecanyon.net/item/woocommerce-ticket/12132266
Best regards,
Magenest Supporting Team
Hello, do you have a demo of how scanner Check In works? “Scan QR and redeem tickets with browsers on Android mobiles or webcam”
Hi there,
Thank you for reaching out to us,
Regarding your case, please navigate here to check our demo: https://myticket.izysync.com/wp-admin https://myticket.izysync.com/ Apart from that, our user guide is also available https://confluence.izysync.com/display/DOC/WooCommerce+Event+TicketPlease check it out and let us know if you have any further questions.
Best regards.
Magenest Supporting Team
Hello, do you have a demo of how scanner Check In works? “Scan QR and redeem tickets with browsers on Android mobiles or webcam”
Hi
I purchased the plugin few hours ago. When I purchase the ticket, I receive a confirmation email but the ticket is not attached.
Kindly assist.
Hi there,
Thank you for reaching out to us,
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/92 Our developers will check and revert back to you as soon as possible. We look forward to hearing from you.
Best regards,
Magenest Support Team
I would like to use this for entering races (eg marathons). I need two features.
1) User can submit various custom fields when they register (eg age, date of birth, athlete number, emergency contact details etc.)
2) I would then need to be able to export ALL the above fields as a CSV for everyone registered for the event. Are these possible?
Hi there,
Thank you for reaching out to us,
Regarding your question, the mentioned features are not available. For the additional features that are beyond the default feature list of our extension, we provide customization services. In case you need, please submit your customization request with the requirement details to our email support@magenest.com.
Our sales team will check and revert back to you.
Regards, Magenest Support Team
is it posible to scan from ipad or iphone
Hi there,
Thank you for reaching out to us,
Regarding your question, yes you can scan the QR code from the ticket. Please navigate here to check our user guide https://confluence.izysync.com/display/DOC/WooCommerce+Event+Ticket
and our demo https://myticket.izysync.com/ https://myticket.izysync.com/wp-adminPlease check it out and let us know if you have any further questions.
Best regards.
Magenest Supporting Team
Demo not working
I think my package is corrupt. The product/ticket creation screen is significantly different from what I saw in the demo.
Hi there,
Thank you for reaching out to us.
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/92 Our developers will check and revert back to you as soon as possible. We look forward to hearing from you.
Best regards,
Magenest Support Team
Hey, totally missed your ticket plugin earlier . Looks great so I only got one question before I buy. Does it generate QR-codes or barcodes and can i import a design for example made in Crello or whatever and then get the barcodes added automaticlly to my ticket design? When i checked the demo i couldn´t see any tickets with picture and code so better to ask youy before I buy it. Cheers
Hi there,
Thank you for reaching out to us,
Regarding your question, generating QR-codes is an available feature in our extension. To add barcodes, please submit your full request to our email support@magenest.com our team will check and revert back to you soon.
Regards,
Magenest Support Team
Ah okay how much for the extension and where do i find it? Couldn´t see any extension link here. Thanks a lot for the fast answer
Hi there,
Please navigate here to check our detailed information of the WooCommerce Event Ticket extension. https://codecanyon.net/item/woocommerce-ticket/12132266Please let us know if you have any questions or queries about the product, we are glad to be of help.
We look forward to hearing from you.
Regards,
Magenest Support Team
We have uploaded “WooCommerce Event Ticket” and active but on product page didn’t show “Ticket Setting “
https://confluence.izysync.com/display/DOC/WooCommerce+Event+TicketHi Team, Please update our query.
Hi there,
Thank you for reaching out to us.
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/92 Our developers will check and revert back to you as soon as possible. We look forward to hearing from you.
Best regards,
Magenest Support Team
Hello, I’m searching a plugin for Wordpress that allows sell e-tickets to access for online events. It’s important that the ticket includes one unique URL to access, and that cannot be shared by other users. Can this be done with the plugin?
Hi there,
Thank you for reaching out to us,
Regarding your case, the mentioned feature is not available in our extension. For the additional features that are beyond the default feature list of our extension, we provide customization services. In case you need it, please submit your customization request with the requirement details to our email support@magenest.com.
Our sales team will check and revert back to you.
Regards, Magenest Support Team
Hi when i try to configure the plugin it seems to work so in frontend i insert the attendees end buy the ticjkets but nothing in generated in the ticket manager. Can you help me?
Hi Wello,
Thank you for reaching out to us. Regarding your case, please extend support and navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/92
Our developers will check and revert back to you as soon as possible.
Best Regards,
Magenest Support Team
Всем привет,
Спасибо, что связались с нами.
Сожалеем, что у вас возникли проблемы с нашим расширением.
Перейдите сюда, зарегистрируйте новую учетную запись и отправьте заявку в службу поддержки https://servicedesk.izysync.com/servicedesk/customer/portal/92. Наши разработчики проверит и вернутся к вам как можно скорее. Мы с нетерпением ждем вашего ответа.
С наилучшими пожеланиями,
Команда поддержки Magenest
Привет! При переходе по Вашей ссылке сервер пишет это: “java.lang.NumberFormatException: For input string: \”92.\”“
Всем привет,
Спасибо за ответ, Мы получили ваш запрос, и наш разработчик исследует указанную проблему. Подождите, пожалуйста, обновлений.
С наилучшими пожеланиями,
Команда поддержки Magenest
Hi
this plugin has all the features that I like, can you tell me when next update will be and if it will be compatible with WooCommerce 4.9.x and WordPress 5.6
Thank you
Hi there,
Thank you for responding, Your comment is not only a great motivation for our team to work harder but also a good boost for us. Regarding your question, we’re scheduling an updated version for compatibility. Once it’s available, you’ll be informed.
Best regards,
Magenest Support Team
How can I manually create a ticket? I see the option in Ticket Manager to delete a ticket but can I create a ticket? Basically I sold an item that should have been selected as ticket but wasnt and 20 orders got through before it was corrected so how can I make tickets from those 20 order?
Thanks, Mark
Hi Mark,
Thank you for reaching out to us, Regarding your question, manually creating a ticket feature is not available in our module, however in case you want to edit the ticket manually (it will work like this https://bit.ly/2WHgdxV) please navigate here, register for a new account, and submit a ticket
https://servicedesk.izysync.com/servicedesk/customer/portal/92Our developers will check and revert back to you as soon as possible. We look forward to hearing from you.
Best regards,
Magenest Support Team 2
hi , i want to buy this plugin, but wanna to know as we want to know is it similar to eventxtra? thanks
Hi Penny,
Thank you for reaching out to us,
Could you please clarify which module you want to state when mentioning “eventxtra”? Apart from that, please check our document as well as the admin demo for more detailed information. https://confluence.izysync.com/display/DOC/WooCommerce+Event+Ticket
We look forward to hearing from you.
Best Regards,
Magenest Support Team 2
I have a license for wooT, did work fine but now I get a fatal error when completing a sale. Should I buy new license or just renew suppot?
Hi David,
Thank you for reaching out to us. Regarding your case, please extend support and navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/92
Our developers will check and revert back to you as soon as possible.
Best Regards,
Magenest Support Team 2
Dear collegues, unfortunately we found another plugin which suits our needs more than this. I would like to start a refund. How can we proceed? Cheers, Michael
Hi Michael,
Thank you for reaching out to us. Regarding your case, we are sorry to inform you that a refund is impossible in this case. According to our policy, we can go through with the refund only in case our extensions fail to function properly due to a bug that we cannot support.
Moreover, we have provided the user guide and the demo version for customers’ evaluation before purchasing, so a refund is impossible in case customers ask for features that aren’t available in our extension.
If you need any further assistance with the default features of the extension, please let us know.
We look forward to hearing from you.
Best Regards,
Magenest Support Team 2
Hello team, I would like to know is the confirmation email to any client contain a personally generated link to the virtual events as a live streamed conference, concert or webinar? I mean an unique link to any buyer and to guarantee “pay per view”.
Thank you!
Hi there,
Thank you for reaching out to us,
Regarding your question, to find an appropriate solution, could you please clarify what would you want after your client reload the link? Since you mentioned “pay per view” so each time the client reloads, their views will be recalculated?
We look forward to hearing from you.
Best regards,
Magenest Support Team 2
Hi there
I have set up a ticket shop for my client. For some reason when thier customers have ordered, duplicate tickets with its own qr and order code are been sent too.
The set is live and my client is worried that a few unauthorised tickets are now been sent out
Hi there,
Thank you for reaching out to us.
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/92 Our developers will check and revert back to you as soon as possible. We look forward to hearing from you.
Best regards,
Magenest Support Team 2
