41 comments found.
Pre-Sale Question about WAIT-LIST Add-on— We have Bookly with the Group Booking add-on so that we can sell fitness classes on Specific Days (Special Days add-on). We only use Special Days and only sell classes (services) that have a maximum number of customers available for booking for each class.
For example, we have an Intro Class on Sept. 20 at 6pm (Special Day) with 9 spaces available (for this Group Booking). When 9 spaces are booked, the Sept.20, 6pm slot no longer displays on the booking page. We get many, many calls from customers asking if the fitness class has been cancelled. The class on Sept.20, 6pm is shown in greyed out font with a cross thru it. So, it does look like it is cancelled. It should display in a font that is NOT crossed out (at minimum). It the customer hovers over that time slot, a tip should display saying this class is “Full”.
I am considering the Wait-List add-on but based on the documentation at your website, it is NOT an automated wait-list. The instructor MUST approve a waiting customer—as a manual process.
Other (competing booking software) automates the wait-list by sending an notification to the first customer that joined the wait-list. If that customer responds to confirm their booking within a specified time (say 1 hour), then the available slot is filled. If the customer doesn’t respond within an hour, then the next customer on the wait-list is sent a notification… and so on. So the customers are motivated to join a wait-list as soon as possible, because it increased their chances of getting into a full class (if someone cancels).
Does Bookly have any plans to update the Wait-List add-on so it is automated—as I describe above?
Hello,
Thanks for your feedback.
This is a feature we haven’t implemented yet. However, we’re constantly working on improvements and value all feedback. That’s why we’ve created a Feature Request forum: https://ideas.booking-wp-plugin.com/. The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to record a request that best fits your business needs.
As regards to the crossed and greyed out full timeslot, perhaps as a workaround, a message is added in the Time step via the Appearance section in Bookly that it’s full if the timeslot is greyed and crossed out and they can book and added in the waitlist.
For additional questions or concerns, please send us an email to support@bookly.info with this ticket number 134901 so we could look into this matter.
Many thanks,
Richel
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi, Im having some trouble getting the add-on to work correctly in the front-end. I have several diff. types of treatments that can be booked from the same staff member but the waiting list seems to only work if the customer chooses the exact same type of treatment as the one already booked? ex. one customer books an oil massage 60min. another customer wants to book an oil massage for the same time and will be allowed to que. if the other customer chose another form of massage for 60 min then the que is not available. Am I missing something in the setup or doing something wrong?
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #122040 and admin panel access so I can check the settings.
Thanks!
Kate
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
PRE SALE – Hi I have few pre sale questions: 1- when a slot become open in waiting list does the first client on waiting list automatically booked ? 2- does system send emails to all waiting list’s users to invite them to take new free slots? 3- if not who is attributing slot to a client or another? Admin? 4- Is there webhooks that allow a developper to do the 2 first points if they are not built-in features
BTW do you provide paid custom services? Sending email to user in waiting list is something we could probably finance. Also we need a way to limit slot not only per day/month… but per ticket. Says limit a user group to book only 10 time a slot with 1 per day.
Hello,
Thanks for being interested in our products.
Please have a look at our documentation regarding the Waiting list add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115002875053-Waiting-List-Add-on where you can find the description of the product and its features. Once you activate the add-on you have a list of necessary email notifications that you can set up accordingly. Basically the add-on meets your requirements but I recommend you to have a look at the demo before the purchase to be sure this is exactly what you need.
In case you want to check the plugin with all its add-ons on a live website, I recommend checking our sandbox mode. In order to have access to it, please access this link: https://www.booking-wp-plugin.com/demo-list/ and add your email address there and click on the “Configure” button. After that, please follow the rest of the steps that you’ll receive on your mail.
In case you want anything additionally to be customized, currently, we are overloaded with development tasks and are not able to take any customization tasks. But we have a partner which deals quite good with such customization requests and has a lot of expertise in dealing with WordPress products – WP Kraken.
Please follow this link https://wpkraken.io/?ref=bookly, click the “Get a Quote” button and explain your requirements.
Please take into account that if you customize the plugin, you will still have access to updates but won’t be able to make an update without losing the customization. We also do not provide support for customized versions of the plugin.
Regards,
Olya
Bookly Customer Support
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Suggestion Board |
Video Tutorials
What is the version and changelog as of May 31, 2019 ?
It is still showing up as version 1.5.
Which was in February 2019
Hello!
Thank you for contacting us.
Bookly Pro version was 1.7 dated 05/31/2019. Current version is 1.8, you can update it by clicking “Check for updates” next to the add-on.
Thanks!
Tanya
Like us?
Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
I am referring to the ” Bookly Waiting List (Add-on) “
please reply.
Hi,
Thanks for your message.
The Waiting List Add-on latest update is 1.5.
If you have additional questions, please send us an email to support@bookly.info with this ticket number 104747 and your purchase code for Bookly Pro so we could look into this matter.
Many thanks,
Richel
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi,
I added several Bookly plugins on our site https://www.felix.community and all bookly froms work perfect. Now, I added the extra’s and updated the Bookly plugin. After this update any new added bookly form does not load. please see https://www.felix.community/masterclass-agile-ethical-business-development/
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #98167 and the purchase code so we could look into this matter.
Thanks!
Kate
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Unfortunately the waiting list is very ambiguous. Maybe not to you, because you are looking at your own systems all day and you know the ins and outs, but ask a regular person and see what they think of it.
On the booking calendar it is not crystal clear for the client that they are going on a waiting list. You need to add a pop up notification which explains that, because at the moment it gives users the impression they are making an actual booking. The brackets alone are not what the average person calls crystal clear.
Yes there is an email notification but comes a little too late because until that point, the customer has already checked out thinking they have made an actual booking. Please understand the general public are not programmers and they just want something easy or else they take their business elsewhere.
Can you please ask your programmers to include this function? It’s pretty much everyone’s request in this section and we don’t want to wait a couple of years until it’s up-voted enough in the features request forum.
Hi,
Thanks for your feedback!
Could you please some examples how this process can be improved in your opinion.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi Alex, thank you for your reply. I have designed a mock-up of how this process can be improved. Where can i send it?
Hi,
Thank you, please send all the details to support@bookly.info
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
I have an emergency.
I cannot activate my other extensions due to the Bookly plugin version.
I am having two different, yet related, situations that require you help.
I created a support ticket #85627
Please help.
Thanks
Hi,
Your issue is being investigated and we will try to fasten the process and provide you an answer asap. Thank you for your patience!
Olga
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
1) – If a person is put onto a waiting list, are they STILL required to pay ?
2) – Can they just be put onto a “waiting list” and then manually charged later if the slot opens up?
3) – Are BOTH the Admin and the Customer notified by email if the slot opens up ?
4) – Is there a waiting list on the backend so we can contact the customer ?
5) – Can we export / print the waiting list ?
7) – Referring to the comment at https://codecanyon.net/comments/20427399 ... Is the customer CLEARLY notified that they are being put onto a list ?
==============
Please reply.
Hi,
We apologize for the delay with the answer. The last week was really tough for all our team. Thank you for your patience.
1) No, they aren’t required to pay in this case.
2) Currently, this feature is not supported, there’s no option to charge afterwards the customer.
3) The staff members (and also administrators) will be notified when the customer cancels an appointment and the time slot becomes available for booking.
4) Yes, this list can be printed/exported.
5) Yes, there are separate notifications for the “waiting” status.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
3) – Will the “Customer” be notified with an “automatic” email notification when a cancelled appointment is “finally open” for them ?
============
I did not receive a reply to #4…
4) – Is there a waiting list on the backend so we can contact the customer ?
============
7) – Is the customer sent an email notification that they are “currently” on the “Waiting List” after they have booked ?
Hi
3) Yes, because the appointment will be cancelled so the time slots will be available for booking. Though, staff members or administrators will need to choose the customer that will the available time slot.
4) I apologize, I missed this one. You can find the waiting list of customers when you open an appointment and see their status (after you click on the customer or you can find it also near the customer’s name).
7) Yes, customers will receive a notification that thy are included in the waiting list.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
There are so many comments I wish I could upvote…as I’m dealing with the same issues after purchasing your items. However in particular with the waiting list You guys should make it CRYSTAL CLEAR for the clients booking that they are going on a waiting list. Some CSS or something that pops up a little notification that says ‘this time slot is already taken and you are going on a waiting list- we will notify you if there is a cancellation.’ something to that effect. The ambiguous brackets does a disservice to us providing the service and the clients who we serve.
Anyone who is thinking of purchasing, PLEASE take a look at the demo [ https://www.booking-wp-plugin.com/demo/waiting-list/ ] and wait until they take some time to make this addon more clear. It feels like it was rushed and hastily created just to make more money,not to actually help their customers.
I do want to add I am happy to have the Bookly plugin. It is a worthy investment. Just this particular add on feels rushed.
Hello,
Thank you for the feedback!
We did our best to make it clear which time slots are occupied and which are not (the message above time slots pointing on that). I advise you to create a new record on our Feature Request forum: https://support.booking-wp-plugin.com/hc/en-us/community/topics/200189331-Feature-Requests . In this record, please, specify what kind of functionality and (if possible) how the functionality is supposed to function to satisfy your needs.
The forum is where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives. That’s why we encourage you to create and vote for your request (link above).
Thanks!
Kirill
Like us? Rate us!
High rating = More sales = More functions and flexibility
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello, is it possible to give provisional validation but not only for the same time-slot ? I would be interested by giving provisional validation and validate beyond a certain number of reservations… Thanks for your answer !
Hello,
I am afraid I am not getting the question. Could you please provide some additional description on the requested functionality?
Thanks!
Kirill
Like us? Rate us!
High rating = More sales = More functions and flexibility
Documentation |
FAQ |
Feature Requests |
Video Tutorials
For example : I need to have more than 7 reservations in a day. If the number is under 7, I want to indicate a provisional validation. When I have 8 reservations on the day, I confirm all the reservations. If I dont have reservations enough, I cancel them.
Hi,
Thanks for the details!
Currently, this functionality is not supported.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
hello… i love your plugin but i have a questions;
1. My site is about optical glasses shop. I want to add booking system where clients can order service which call VIP home testing System…I want like few fields like what you have Name mobile calendar pick and ofcourse the location so we can easily send our driver to customers place.
Now the question is; I want when anyone book any time, the first customers will get reserved and once he booked already, an auto message will show in booking sytem that BOOKING IS NOT AVAILABLE NOW YOU CAN BOOK AFTER 47 HOURS… but the client will book it till after 47 hours finish will get his turn…
This is because we have only one driver so we dont want any customers will waist time …..
2. Google map add location can be add? so client can fill where they lives?
Can your booking system handle it? if so i will purchase it..
Awaiting…
Hi, thanks for the interest!
1) Do you mean that you want to provide the option for customers that book an appointment – the possibility to book the actual appointment in the next 47 hours? Currently, this option is not supported. There are padding times, that can be used to create breaks between appointment, though still it’s a little different from your inquiry. Unless you create a service with a duration of 2 days, and customers will book a 2 days time slot and you will need to phone the client to decide on the actual time when the driver will arrive at the customer’s place.
2) You can use the google maps address add-on for this inquiry, with this add-on customers will be able to fill in easier their address without the need to fill in manually each address field in part.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
HELLO..
1. Yes i need suppose anyone book today lets say from 5:00 PM, the booking system will no longer avaialble for book unless 47 hours passed because we have only 1 driver will handle the job…after 47 hours passed will be available …
Or Can i create booking availability for only 1 for 47 hours? lets say if i book then in booking form message will show the message; WE ARE NOT AVAILABLE FOR 47 HOURS after any other client want to book?
by adding manually booking avaiblilty is no problem… All i want, to set only 1 booking.. after he books the online form will show; WE ARE BUSY FOR 47 HOUR Pls fille as under your required info will reach your once will be available so after 47 hours willl over, his turn will be on.. somehting can be done?
Hi,
Not really, there isn’t such an option, you can add this text in the booking form and it will be always displayed, but there’s no option to display it conditionally. The only thing you can do is to create a 2 day service and the plugin will just display the available time slots (in days instead of hours).
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
ok thats sounds good but to ensure myself fully understanding; After i setup Only 1 Booking for 2 days availability; and there is a client lets say Peter booked and he received confirmation everything done on process…
now there is another client David wants to book, what he will see? NO BOOKING AVAILABLE ?
Hello,
The booked time slot will not be available for David unless the service has a capacity more than one.
P.S. Capacity is part of Group Booking add-on (https://codecanyon.net/item/bookly-group-booking-addon/21344225?s_rank=14) and defines the minimum and maximum number of customers allowed to book the service for the certain time period.
Thanks!
Kirill
Like us? Rate us!
High rating = More sales = More functions and flexibility
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi! With this plugin, is it possible to limit the times a service availability? For example, I have a tout in a palace, and I only want to offer this service to the first 25 persons that send the form. Then, block it and say “next day more”.
Hi, thanks for the interest!
Yes, you will need the main plugin and also the group booking add-on for this case. Here you can check the group booking add-on: https://www.booking-wp-plugin.com/demo/group-booking/
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi, Your waiting list /recurring Appointments add ons are not working properly. With recurrent bookings and multiple attendees bookings like group yoga classes or group meetings, despite the number of available places at the room it automatically sends the persons to the waiting list!!!( even if it is a single person booking). From the second booking in the room on it sends straight to the waiting list. It is not well coded/programmed. It should go to approved booking and when the room capacity is full then activate the waiting list. I have reached your support several times for this basic and nonsense issue with the only response that this is not supported. Please fix this!
Hello there,
I have an issue with waiting list Bookly addon and I don’t understand its main function:
Without waiting list, everything is set up, all the services, available time slots and it displays perfectly on the given page.
This is how I want the time slots to appear: Show calendar – NO Show blocked timeslots – YES Show each day in one column – YES Show time zone switcher – YES
As I said, everything is perfect here. It is easy for the customers to see the blocked time slots and the available time slots, in no time it is crystal clear for everybody which time slot is free and ready to be booked.
When I switch on the waiting list addon, everything is messed up.
It is not possible anymore to see on frontend which time slot is free, which one is free as a signup for the waiting list. Some timeslots are blocked completely illogically when the waiting list addon is switched on and the biggest problem is that almost all of the otherwise blocked timeslots are ready on frontend to book. But why?
The most important function of the booking is gone when the waiting list is on, e.g. to show a clear booking calendar for my customer. They will not know anymore what is in and what mean what. I do not understand either.
When I bought the extension I read the description. It said waiting list is only available for the administrator on backend and it is not ready for frontend. I would love to have a front end solution but I must say that it is a big disappointment at the moment, I have no choice, I have to disable it because it is simply everything but not logical. Is this normal operation or a bug? As I said, I really want a clear, logical front end waiting list solution, but this is not is. What can I do? Should I wait for an update? I do not want to believe that such a great plugin comes with such a poorly executed addon. Best regards Aron
Hi Aron,
The last release of the add-on provide the functionality for the front-end. Customers can book appointments and will be put in a waiting list, which means they will also be added to the same appointment that will already and will have the status “On the waiting list”. To join the waiting list for a busy time slot on the front-end, please select a slot marked with “(N)”, where N is a number of customers on the waiting list.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hi Alex,
Thank you for your answer but still I can’t get my head around its function. Would you mind giving me an answer to the following questions, please?
1. When waiting list addon is enabled, how does a customer know which appointment is free and he/she is booking it for real or booking it is just nothing else but adding him/her on the waiting list? How can the booking calendar retain its main function of being clear which time slot is already booked and only the waiting list possibility is available, or the time slot is free so real booking is available. How customers will know which one is which? How customers will know one time slot is a busy tim slot, or it is not busy? Or else, this clarity is gone with waiting list?
2. Why is it that some time slots are bookable with waiting list disabled and not bookable with waiting list enabled? I cannot see any logic in this. This seems a bug to me.
3. Isn’t it possible to show the booking calendar on one page without the waiting list when it is enabled and show the booking calendar WITH the waiting list function?
Regards Aron
Thank you for making this clear in advance.
Hi Aron,
1) If the time slot is booked out, the time slot is marked with “(N)”, where N is a number of customers on the waiting list. You can look into the add-on’s documentation via the following link: https://support.booking-wp-plugin.com/hc/en-us/articles/115002875053-Waiting-List-Add-on
2) Could you please send us an email to support@ladela.com with this issue (provide us please with some additional explanation on it), ticket number #54784, your purchase code as well as provide us access to the admin panel, so we could look into the issue.
3) I am afraid I am not getting the question. Could you please explain what you mean?
Thanks!
Kirill
Like us? Rate us!
High rating = More sales = More functions and flexibility
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Hello Kirill,
1. OK, I get the message. The only difference between an already booked busy time slot and a free slot is that there is an (N) where the N is the number of people signed up for the waiting list. Other than that, there is no difference. Both (busy and free) time slots are bookable.They look exactly the same, both bookable, the only difference is the brackets (). This is really misleading and ambiguous.
OK, if this is the case, is it possible to change CSS and give the timeslots different colour? Say, all the free timeslots (no brackets, no number) should be green, the already booked busy timeslot (bracket and number) which is still bookable for waiting list should be red. Could you please advise me how to modify CSS to reach this colour coding effect?
2. With the second issue, I will provide you with detailed explanation and credentials to the admin panel.
3. I would like to use the frontend waiting list function but at the same time, I would like to retain the clarity of the booking calendar. Clarity means that it is obvious and crystal clear for anybody looking at the timeslots which timeslot is busy and which is free. As it turned out you chose to include brackets and a “N”. This makes the whole calendar so hazy and unclear. I think it was a bad decision to choose this implementation of the desired waiting list function.
What I want is both. I want a clear booking calendar which looks like the booking calendar when the waiting list addon is disabled. I like this look, it is clear, obvious and it will not lead to misunderstandings concerning the booking. I also want the waiting list function but it should be a separate page not incorporated into the booking page. I thought separating the look of both should be appropriate but now I think using colour codes could be a better solution of showing a clear understandable booking calendar to my customers.
I know, with the present waiting list look, everybody will be confused. They will not know whether the bookable timeslot is busy or free. They will not know if they are signing up for a real appointment or just on the waiting list. Very confusing!
So all in all, I am asking if it is possible to use different colours for the busy and free time slots.
Regards Aron
Hello,
1. Currently, this functionality is not supported.
3. Thank you for the insight. We will definitely work on the improvement of the functionality in the future.
Thanks!
Kirill
Like us? Rate us!
High rating = More sales = More functions and flexibility
Documentation |
FAQ |
Feature Requests |
Video Tutorials
I have a pre-sale question: I have want to create a feature where when a client makes a booking, it goes in the “waiting list” until any staff member approves it. Is this possible with this plugin add on? If you could let me know asap as its on behalf of a client, thanks.
Hello,
Thank you for contacting us.
Yes, the requested functionality is achievable with Bookly functionality. The requested functionality is called “Pending appointments”. You can obtain more information at the following link: https://support.booking-wp-plugin.com/hc/en-us/articles/212369629-Pending-Appointments.
Thanks!
Kirill
Like us? Rate us!
High rating = More sales = More functions and flexibility
Documentation |
FAQ |
Feature Requests |
Video Tutorials
Why am I getting this:
ookly – License verification required Please verify your license by providing a valid purchase code. Upon providing the purchase code you will get access to software updates, including feature improvements and important security fixes.
If you do not provide a valid purchase code within 14 days, access to your bookings will be disabled. Details
I have entered code but it does not activate. This has occured multiple times now.
Hello,
Please send us an email to support@ladela.com with this inquiry, ticket number #50872, the purchase code, as well as provide access to the admin panel and FTP, so we could look into this matter.
Thanks!
Kirill
Like us? Rate us!
High rating = More sales = More functions and flexibility
Documentation |
FAQ |
Feature Requests |
Video Tutorials
When entering my activation code, I get:
“is not a valid purchase code for Bookly PayPal Payments Standard (Add-on).”
“Purchase code verification is temporarily unavailable. Please try again later.”
Hi,
Please send us an email to support@ladela.com with this ticket number #50179 and the purchase codes so we could look into this matter.
Thanks!
Alex
Like us? Rate us!
High rating = More sales = More functions and flexibility
===
Documentation |
FAQ |
Feature Requests |
Video Tutorials
how does this works with booking. i checked the sample no idea
Hello,
The idea behind the add-on is that when a time slot opens, a notification is sent to the service provider with the list of customers in line. When the service provider clicks the relevant link next to client’s name to approve an appointment, the customer’s status will be changed from ‘on waiting list’ to ‘approved’.
I advise you to look into the documentation for add-on: https://support.booking-wp-plugin.com/hc/en-us/articles/115002875053-Waiting-List-Add-on.
You can also try demo (both, front- and back-end): http://waiting-list-demo.booking-wp-plugin.com/demo/
Thanks!
Kirill
Like us? Rate us!
High rating = More sales = More functions and flexibility
Documentation |
FAQ |
Feature Requests |
Video Tutorials
fantastic work on this, very cool 
i wish you huge sales and a nice weekend 
Nice work dude GLWS
