8 comments found.
HALLO I purchased the payment method via credit card, but when I go to pay, it shows an error number. PE101 I have set up my German bank account to receive payments but there seems to be a problem can you help me with it
Hello,
Thank you for your message.
Please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Yulia
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The bookly Cart add-on is not working
Hello,
Thank you for your message.
The case you’ve raised requires personalized support, please follow the link below to create a support ticket, so we can look into this matter.
Click Here To Get Bookly Support
Thanks!
Kate
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Bookly 2Checkout (Add-on) is not working properly. In Sandbox mode, it is redirecting to https://knowledgecenter.2checkout.com/API-Integration/Transition_guides/Transition_Guide_for_2CO_Sandbox.
Hi, it seems that the 2 Checkout has made some changes in their Sandbox system: “we are decommissioning the legacy sandbox environment and ask that all remaining sandbox users transition their testing to our test ordering system” I recommend contacting the 2 Checkout support team so that they could assist you with setting up your account so that you could use it for the Sandbox mode also.
Regards,
Olya
Bookly Customer Support
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Well, it’s irresponsible recommending to contact 2checkout support about the flaw in your software.
I think that you should update your add-on, in order to comply with 2checkout changes, and release a new version. An URL within add-on code should be changed and additional parameter added.
Also, it looks like that this add-on doesn’t create a booking prior to redirecting to 2Checkout, like PayPal add-on does, and consequently $userData->load() returns NULL, so booking, paid or unpaid, is not being stored in to database at all.
It looks like this add-on is faulty and I would like to get a refund, please.
Hi, thanks for your reply.
Both of your questions were reported to our developers and technical engineers and they are currently investigating this. I will get back to you with a reply ASAP.
Regards,
Olya
Bookly Customer Support
Hi Olya, any news about solving the reported issue? If not, could you please issue a refund today. Thank you.
Hi,
I’m afraid that I do not have any news regarding your question yet as our technical engineers are still working on this. If you decide to issue a refund request, please check this link regarding the refund procedure and submit the refund request: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards,
Olya
Bookly Customer Support
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Hello, does the 2Checkout add-on supports Sofort or Klarna PSPs?
Hi, I’m afraid that this option is not available at the moment. Please add these details as a new record to our suggestion board: https://ideas.booking-wp-plugin.com/ Here where we track requests for new capabilities, and our product development depends directly on the number of votes each request receives.
Regards,
Olya
Bookly Customer Support
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Hey guys, is the 2checkout integration in-line, so the user does not leave the site, or it is redirecting to 2checkout external payment page? Can we see a demo somewhere? Thanks!
Hello,
Thank you for your message.
2Checkout integration will redirect your customers to external payment page. If you want your customers to pay on the website, please, check Stripe option: https://codecanyon.net/item/bookly-stripe-addon/21114146?ref=ladela or Authorize.net: https://codecanyon.net/item/bookly-authorizenet-addon/21113750?ref=ladela
Thanks!
Kate
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My 2checkout is not working help me out
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #114811 and your admin panel access so we could look into this matter.
Thanks!
Kate
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Hello, i cannot find the requested parameters on my 2checkout dashboard, your instruction says; In Checkout Options of your 2Checkout account do the following steps:
In Direct Return select Header Redirect (Your URL). In Approved URL enter the URL of your booking page. Finally provide the necessary information in the form below.
Account Number Secret Word Sandbox Mode.
In 2checkout Webhooks & API i can only see Merchant Code and Secret Key. How do i configure this??? It is very urgent. I await your responds.
Hello,
Thank you for your message.
Please send us an email to support@bookly.info with this ticket number #112503 so we can help you.
Thanks!
Kate
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How much is the transaction fee for this?
Hello,
Thank you for your message.
It depends on the country which you are using for the payments. You can find the information on 2Checkout website: https://www.2co.com/
Thanks!
Kate
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