2194 comments found.
Please add Txtria.com support
Hi there, there is no need to have dedicated support as you can always use any gateway with our custom gateway feature. If you need help in integrating it then please get in touch with our support on https://help.unitedover.com
Hi team,
I would like to buy the plugin. I have 2 queries.
1. Can I make email mandatory along with OTP. Because I would like default mail notification on orders. 2. If I purchase wp notify for order notification will it do both email as well as sms order notification ? 3. For start we shall use firebase. But later is it possible to migrate easily to other gateways ?. Without downtime ? 4. Is there is any option to send promotional sms ?
Hi Team, Can you please reply to my queries so that i shall buy the plugin.
Hi there, I am really sorry for th delayed reply.
1. Yes you can make email as mandatory field.
2. WPNotif at the moment does not handle anything related to emails, but in future we are planning to add the functionality.
3. Yes, you can switch anytime.
4. No, promotional messages can only be sent with WPNotif and it does not come with any free gateway but you can use your android phone’s SMS plan to send SMS for free.
Hi, is it possible to use the same sign in form, to signup users if they don’t exist? I only have one field which is “Mobile Number” set as required.
Yes, with this https://digits.unitedover.com/addon/one-click-login-signup/
Dear Digits Team, I really love your plugins. But I want to make these plugin on my customize page(on login/register) page. I don’t want to load them in all page especially in home page. how can i do it? any guide? thanks for your support
Hi there,
The plugin is already extremely optimized but since we have an option for modal/popups which most of the people use there are some scripts which load on all pages but their impact is negligible. Still if you dont want to load the plugin on all pages then you can take help of any third party plugins as there are hundreds of available both free and paid to not load specifc plugins on specific pages.
Hi
We don’t have elementor installed and we don’t won’t to use the elementor. Will your plugin still work without elementor?
Yes, the plugin will still work without elementor. Infact for it to work you do not need to have any third party plugin installed at all.
Found a bug with woocommerce. If the site uses ajax “add to cart” buttons: 1. Visit the site for the first time or incognito 2. Immediately click the “add to cart” button 3. Without updating the page, try to log in or register on the site through a modal window
Authorization or registration will give an error and will not allow you to do this until you refresh the page
Are you using nulled or cracked plugin?
I am using the purchased plugin. Latest version
In that case please create a support ticket on https://help.unitedover.com with all the details.
Dear Sir, We build one jobs portal to help Labour hre in Qatar, we made this website with Jobmonster – Job Board WordPress Theme, your plugin can help us to keep option with mobile and email also options? do i need to take any local service provider for SMS gateway? or your plugin can help us only for OTP login? Please guide us. ASAP Regards, Mohammed
Hi there, yes our plugin can help you with login and signup system for your website using both email and phone. There is no need to get any paid sms gateway plan as we do have a free gateway integrated which you can use 
hi! I have theme integrated login & register page with facebook and google and some users are using these login method may I use the same login system with this mobile number login system ?
Yes, you can use the same system with this.
Hello! just wondering if Digits is compatible with affiliate plugins like Ultimate Affiliate Pro or AffiliateWP . If you know of an affiliate program that works good with digits will appreciate it letting me know.
Thanks
Hi there, Its not about Digits working with those plugin, its about those plugin working properly with digits. So you gonna have to check with their developers.
Pre Sales Query – Hi, I installed Miniorange OTP verification and noticed when user registers with OTP, then that number is stored as telephone meta key in database but not as account number in edit account page or not in billing number. User will not be able to access this number to change it in edit account page.
Same seems to be issue in lot of comments here – Is this done purposely on your plugin as well? Or does the mobile number show up in edit account page as a separate field? Currently in edit account only 4 fields show up – username, first last name, email. Then for password thats it.
Please suggest soon how your login works. I am using wordpress with woocommerce.
Hi there, all of our data will be stored on your site’s database and will be available for editing. For admin our field will be there in backend edit profile page and for frontend customers if you are having woocommerce, buddypress, ultimate member etc installed then it will also be shown on edit account page in frontend. But if you are having some other third party frontend profile manager then you can even add the field with the help of this article https://help.unitedover.com/digits/kb/how-to-let-user-edit-their-account-phone-number/
What kind of support is this from last few days I’m sending emails ? Purchased hell lot of add-on just getting one error need help.. If the documentation was good enough with examples I would not have asked this… Ticket number…(701236)
You literally created this ticket yesterday https://i.vgy.me/p8drr0.jpg and you are saying that you’ve been mailing us from few days. There is another ticket of yours which was created this friday and you’ve mailed us more than 10 times after that withing almost every 2-3 hours and let me tell you that with every additional email on the support ticket from customer’s end the ticket goes back to last in the queue and it increases the time it can take us to reply back, so never bombard us with the emails like this if you want to have a faster support. Lastly, claiming false things on comments section like “last few days” when its just even a day does not excite us at all as something like this never happens. Even fortune 500 companies dont reply in 2-3 hours but we still try to do that and try to be as much helpful to the customers.
NOTE: I am really sorry for my rude tone but sometimes we also do lose our cool when we see such a rude and false behaviour from a customers, afterall we are humans aswell.
Hi; does this plugin work for any Wordpress theme and can redirect normal login pages to OTP sign in/up? I ask this because I heard that only works for Woocommerce but cannot redirect normal login pages that use email and password to mobile login. Is this true? Thanks
Hi there,
If you want to redirect your existing login/signup page to ours then it will work for every form.
Hello! To use this plugin with woocommerce in a virtual store in Brazil do you need an exclusive or special gateway? Would you know to inform me if this plugin would work in the Brazilian territory?
Hi there, no there is no need to pay for gateway. You can use the free one we provide and it works in Brazil.
Hi,
Love what you guys are doing, keep it up!!
I have a pre sale question: Does this or your other plugin support OTP via email yet? I am planning to use MSG91 for SMS, OTP and Email OTP.
Thanks!!
Could someone please revert? Thank you
Hi there, we do not handle anything related to OTP at the moment but have plans to include that in future.
Hello I have a big problem with firebase TOO_SHORT ERROR
I check your answer here: too_long & too_short error is generated by Firebase and it only shows up when the number is incorrect.
But for me the number is correct the Congolese number has 9 digits but firebase ask me 10 digits so I can’t use the software help me very quickly please. Don’t talk to me to create a ticket I have one response per 4 days please
Hi there, we have your ticket open and team is already looking into it. You’re not getting replies in 4days.. Infact you just created your ticket on tuesday and its not even 4days, and the ticket is already being replied in timely manner.
Hello, If I understand this plugin correctly, it allows users to register using their WhatsApp number and the OTP will be sent to them via WhatsApp if the WhatsApp number is a registered business correct? I want a way to maintain the customers number from my WhatsApp for future communication. This will be good from initial Registration.
Hi there, This allows registration with both SMS and WhatsApp but if you just want to have WhatsApp then you can even disable SMS OTP. Btw for whatsapp you need to have WhatsApp Business API access and there is no need for other person to have WhatsApp Business, they can even be running WhatsApp personal.
I am getting this error please check http://prntscr.com/uv12bj
You must have disabled some countries from our settings.
show me settings where i disabled country? send the screenshot.
Here you go https://i.vgy.me/CzA741.jpg. For further support please create a ticket on https://help.unitedover.com
Hello, It’s been 6 days since I reported 2 plugin issues and yet I haven’t gotten a response, I’ve followed up 2 days ago and still nothing. It’s a great plugin and I love i but there are some bugs that need to be fixed. You guys used to respond in 2 days and it was okay but I don’t know what happened recently that made you stop responding even when I followed up to my ticket. Appreciate your support guys because I’m currently unable to go live with the website without fixing those issues and I don’t wanna lose more time.
Can I have your ticket number so I can check what’s wrong as its almost impossible that you didnt get any reply for 6 days.
It’s a conversation that started on Sep, 12 and it has no ticket number. Here is the subject of that conversation “Re: [UnitedOver] Re: Re: [UnitedOver] Re: Custom Development Work” And yes indeed I didn’t get a response for six days now and makes me mad because I’ve been waiting to get a response in the last 6 days to fix those 2 issue/bugs I’m currently having with the plugin.
On top of that I have also another conversation about WP-Notif with ticket number 700976 and again no response in the last 6 days. And it’s also about a plugin bug. Thank you
Hi there, I checked your tickets. Actually you mailed on those tickets multiple times and with every response you add to a ticket it gets pushed back to the last position in our queue this is not just with our systems but this is generally how email ticketing system works. So I request you to not send multiple emails until you really have some information to end otherwise its just gonna increase the response time. For now, I’ve asked my team to take at those on priority basis, so you’ll be getting a reply shortly.
I’ve only sent one follow up email for each ticket and that was 2 days ago, and the reason was obvious, it’s because I didn’t get a response for any of the 2 tickets in 4 days so I wanted to know what’s going on and why I’m not getting response.
Hello. I need your help I have submitted a support ticket (701049) the plugin is not working as expected and cant find out whats wrong. Two days waiting for support and the response was to turn deactivate all the other plugins ( what I did and still the error is happening) and that captcha is not loading with a 500 error. Have done a full site inspect and cant seem to know why this file is not loading.
This is whats going on :
1. The user signup to the site 2. The OTP verification gets sent to the user mobile 3. The user inputs the code and receives a message that says Error 4. The users requests for another code and inputs into the page then it gets another error. The email already exists – The phone number already exists 5. The user recibe the welcome SMS configured by your other plugin WPNotif 6. The user is present on the users sections of the site and the user can log in.
This is driving my users crazy, as they don’t understand why when they register they can access the site and its telling them their info is already there when they are signing up for the first time.
I have updated the plugin to the latest version and my wordpress version as well.
Please help with this as your plugin is the main component of the site as the users need to register.
Looks like your ticket is already replied.
Thanks, the reply is not what I was expecting.
“I checked your website and honestly this was the first time we encountered such an issue. “
“the issue is not with the plugin or any other plugin on your site but maybe your hosting “
I have to differ in this statement as the core funcionality of your plugin is the ability to use OTP and its not working as expected. I have contacted the hosting company and they are telling they dont block connection to google servers , have as well change the project to AWS and the error preventing registration is still there.
The error about blocking google servers that support send me its not present in any of my tests.
My question to you is :
If this is the first time you encounter this type of problem , would it not be worthwhile investigating what’s going on with the plugin ?
You say its not an issue about the plugin but it really is, as its the core functionality that you offer and its not working as advertised.
Thanks
Hi there, there is nothing wrong with the plugin other 3000 customers are also using the same thing. Secondly, we even provided you with the proof, check this out https://i.vgy.me/fd2l0x.jpg, firebase service responded with 503 error on your website which clearly means that there is some connection issue between your website and firebase and this has nothing to do with our plugin. If you are still not sure about it, I would request you to please create a fresh installation on wpsandbox.org or https://www.wp-sandbox.com/create-demo/ for testing purpose and check it.
Thanks , as I told in my response to support. That console error is not showing to me anywhere on the site . I have requested to tell me on what page is that showing so I can test myself. The screenshot is only of the console . How can I see where you at ?
The last day you also Mention an error about captcha , as well it’s no there , or O can’t see it.
Please provide clear screenshots, so we can debug.
You’ve been provided with the full screenshot on your email itself – https://i.vgy.me/GtETCx.jpg. The page is https://vendedoras.hoppi.co/registro/
Does this work with EDD? It mentions it in your product tag but I can’t find any documentation on it. Thanks
Hi there, yes it works with EDD but you cannot use their forms. You will need to use our forms, btw our forms are even better and provide more options.
