490 comments found.
I bought the plugin and installed it, however, my customers are not receiving any emails with the ticket PDF.
I saw this answer to another buyer: https://imgur.com/a/nmnmn however my WooCommerce settings do not include a tab for “Event Ticket” so I cannot enable all the options needed for this.
Hi there,
Thank you for reaching out to us.
We have received your ticket and look forward to resolving that for you. However, for our investigation, we will need further information from you. Please follow your ticket WGR-388.
Best regards,
Magenest Support Team 2
Can I add a processing fee that doesn’t show up until the shopping cart?
Hi there,
Thank you for reaching out to us.
Regarding your question, the feature related to add a processing fee is not available in our extension. For the additional features that are beyond the default feature list of our extension, we also provide customization services. Please navigate here and submit your customization request with the requirement details. https://servicedesk.izysync.com/servicedesk/customer/portal/92 If you have any questions, please let us know, we’ll glad to be of help.Regards,
Magenest Support Team 2
Hi!
We just purchased the plugin and want to know if it is possible to add a format to the Ticket code format? We want just to start with 1 for first ticket and up to 500 that is the maximum number of tickets. Is that possible?
Hi Alex,
Thank you for reaching out to us.
Regarding your question, yes, it’s possible to add a format to the Ticket code format. Please navigate here to see the user guide: https://confluence.izysync.com/display/DOC/WooCommerce+Event+Ticket
Apart from that, the feature related to number your tickets is not available in our extension. For the additional features that are beyond the default feature list of our extension, we also provide customization services.
https://servicedesk.izysync.com/servicedesk/customer/portal/92Please let us know if you have any questions.
Regards,
Magenest Support Team
Hi there, i just bought and installed v3.01 but there are several parts not working as expected. Date picker not showing, dates not saving, can’t edit Email template builder shortcodes, when do you plan to release the latest WP and WC compatible plugin?
thanks
Hi there,
Thank you for reaching out to us.
We are sorry to hear that you have problems with our extension.
Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/92Our developers will check and revert back to you as soon as possible. We look forward to hearing from you.
Best regards,
Magenest Support Team 2
amigos no puedo ver el demo estoy muy interesaro en comprarlo
Hi there,
Thank you for reaching out to us.
There’s currently an issue with CodeCayon Frame that interfere our Live Preview link, you can click on the Remove Frame button on the top right corner of the page, or redirect to this link to test the module https://myticket.izysync.com/wp-login.php
If you have any questions, please let us know, we’ll glad to be of help.
We look forward to hearing from you.
Best regards,
Magenest Support Team
This sounds great but can’t see the demos – connection refused, red flag to me out the door. Please advise.
Hi there,
Thank you for reaching out to us.
There’s currently an issue with CodeCayon Frame that interfere our Live Preview link, you can click on the Remove Frame button on the top right corner of the page, or redirect to this link to test the module https://myticket.izysync.com/wp-login.php
If you have any questions, please let us know, we’ll glad to be of help.
We look forward to hearing from you.
Best regards,
Magenest Support Team
That explains why so many are down. Thank you so much!
Interested in this plugin. Is it compatible with WordPress 5.5.1 and woocommerce 4.5.2
Thanks.
Hi there,
Thank you for reaching out to us,
Regarding your question, the current version of our Woocommerce Event Ticket extension is not yet compatible with WordPress 5.5.1 and woo-commerce 4.5.2.
However, we’re scheduling an updated version for compatibility. It’s now in the QA environment and will be released soon. Once it’s available, you’ll be informed.
Best Regards,
Magenest Support Team 2
Thanks for the reply. Do you have an eta for the update? I need this running in two weeks for a Christmas event that starts at the beginning of November, till the beginning of January I want to make sure it will work.
Thanks again.
Hi there,
Thank you for responding,
Regarding your case, please contact us via our email: support@magenest.com We will be in touch with you to discuss further on the updated version for compatibility.
Please let us know if you have any further questions. We look forward to hearing from you.
Best Regards,
Magenest Support Team 2
Hi, I can’t see to get the PDF to send, I’ve created a PDF template and assigned it in woocommerce. Please help, thanks in advance.
Hi Jodie,
We are very sorry to hear that you have a problem with our extension. To solve this issue, please navigate here
https://servicedesk.izysync.com/servicedesk/customer/portal/92Register for an account, then submit a support ticket with all necessary information.
Our support will help you solve the problem.
Best Regards, Magenest Support Team 2
Hi, I cannot install Woocommerce Event Ticket
this below message error
1. event Ticket for woocommerce 2. 3. create a folder nama “woocomercee-event-ticket” 4. and put all install into it
what I do ?
thanks, adrian sampije email : adrian.sasmpije@gmail.com
Hi there,
Thank you for your comment. Regarding your question, please following these steps to install the extension
Dashboard >> Plugin >> Add new >> Upload plugin >> Choose File zip >> Install now >> Active
Kind regards,
Magenest Support Team 2
Hi
other bu in TicketProduct.php, line 98 I translate with loco translate the plugin. Select ticket is nos displayed in my language
esc_html( __(‘Select Ticket’) )
in view html-event-details.php, Event details is not using a po file
Hi,
there are several bugs in you plugin :
- i can’t add Email Reminder (jquery live error) .live is no longer used by jquery - when i click on the button “order again” after an order, the pdf is not sent. Only woocommerce emails are sent
Hi there,
We’re sorry to hear that you’re having issues with our extension.
Please navigate here, register for a new account, and submit a support ticket
https://servicedesk.izysync.com/servicedesk/customer/portal/92Regarding the user guide, please navigate here:
http://confluence.izysync.com/display/DOC/WooCommerce+Event+TicketOur team will check and revert back to you as soon as possible.
Regards,
Magenest Support Team
Hi, i purchase the plugin. Where is the documentation .??
is this compatible with…. WooCommerce sequential and custom order number?
Hi Mozomarket,
Thank you for reaching out to us.
Regarding your question, we’re unable to guarantee the compatibility between our extension and WooCommerce sequential and custom order number extension since we do not have their source code.
Please let us know if you have any further questions.
Best regards,
Magenest Support Team
On the web-site of codecanyon at downloading does a version 2.0, how to get the last version 3.0?
Hi there,
Our apologies for the inconvenience.
Regarding your case, we think that there might be an issue with CodeCanyon and you’ve accidentally downloaded an older version of the extension. Please navigate here, register for a new account, and submit a support ticket http://servicedesk.izysync.com/servicedesk/customer/portal/92 .
Our developers will check and send you the latest code there.
Regards,
Magenest Support Team
Hello Pre-sale question I have a woocommerce ready site, I want to sell tickets for streaming events in my site the point that I need is instead of reedem a QR for access to the show section I need to redeem by plain code , for example buy your ticket you’ll receive in your email your ticket and you code to access to the event section (different codes for each ticket) is posible with this plugin? also I need to translate to spanish Thanks in advance
Hi there,
Thank you for your comment.
Regarding your request, please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/92
Our team will check and revert back to you about these features as soon as possible.
Regards,
Magenest Support Team
Resend message: Subject email or Content email are not correct .
email not recived why this issue?
Hi there,
We’re sorry to hear that you’re having issues with our extension.
Please navigate here, register for a new account, and submit a support ticket https://servicedesk.izysync.com/servicedesk/customer/portal/92
Our team will check and revert back to you as soon as possible.
Regards,
Magenest Support Team
Hi if I buy this plugin do I need more extensions to send a pdf to the client after buying the ticket?
Or is it just 40 euro and I will be able to do everything I need to sell tickets online?
I tried the liver preview it does not work
Hi Doeye,
Thank you for reaching out to us.
There’s currently an issue with CodeCayon Frame that interfere our Live Preview link, you can click on the Remove Frame button on the top right corner of the page, or redirect to this link to test the module https://myticket.izysync.com/wp-login.php
Regarding your question, our module supports sending PDF ticket to customers after they make the purchase on your store. You could refer to our User Guide here for more information about the extension’s features https://confluence.izysync.com/display/DOC/WooCommerce+Event+Ticket
If you have any questions, please let us know, we’ll glad to be of help.
We look forward to hearing from you.
Best regards,
Magenest Support Team
amigos estoy muy interesado la idea es poner venta de entradas para eventos como hago para ver alguna pagina con el sistema
Hi santiagocostarica,
Thank you for your comment.
If you have any questions about the Event Ticket extension, please let us know, we’ll glad to be of help.
We look forward to hearing from you.
Best regards,
Magenest Support Team
Hi there! After moving my site to another server and updating Wordpress the Woocommerce Ticket-E-Mails are not being sent. What can I do to make it work again? Thanks for your help! Eva
Hi Eva,
Thank you for your comment.
Regarding the reported issue, as per your support ticket, it was due to your sever and has been resolved.
In case anything else come up, please contact us via your ticket.
Regards,
Magenest Support Team
Dear Sir, please, I need a refund because the plugin is not doing what I wanted, I cant use it, please, refund, thanks
Hi there,
We are very sorry to hear that our extension has not delivered the performance you expect, but before considering a refund, we look forward to having a chance to assist you with that.
In case you’ve already had an existing support ticket, please provide us with the ticket number so that we can check the issues.
In case you haven’t, please navigate here https://servicedesk.izysync.com/servicedesk/customer/portal/92, register for a new account, and submit a support ticket. In this ticket, please note in the description box the issues you are facing while using our extension.
We hope you reconsider the situation so that we together can cooperate to resolve this matter. Please check again and revert back to us soon.
We look forward to hearing from you.
Regards,
Magenest Support Team
