73 comments found.
Hello. I was wondering if you guys are going to update this plugin?
Hello,
Thank you for touching base with us.
The plugin is up to date and working fine.
Let us know if you are having any issues with the plugin.
Thank you
Can i show custom field belonging to a user? I want to show his loyalty point
Hello,
Thank you for touching base with us and showing interest in our plugin.
Which custom fields are you referring to? Is it from a third-party plugin? You can add the endpoints to the account page using our plugin, not the custom fields for the account page.
Thank you
Presale question – I need my users to go to their Woocommerce ” My Account” page ,and enter new Fields that I enter through this plugin. Also I need these fields to be unique so that no other user can enter the same . Is this possible ?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, the functionality you referred to does not exist in the plugin.
Thank you
Hello, does your plugin allows you to edit the default text that appears in the dashboard?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Can you please provide us screenshot, which text on account page are you talking? So we can check and assist you accordingly.
Thank you
Hello, I can’t attach screenshot here but text I’m reffering to is as below. Its set by woocommerce.
From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details.
Hello,
Yes, the WooCommerce related content is editable via our plugin, and it is an extended version of WooCommerce my account page.
Thank you.
thanks
You are welcome!!
Hello,
See attached frontend demo link! https://preview.codecanyon.net/item/woocommerce-my-account-page-plugin-customize-customer-account-page/full_screen_preview/23964952?_ga=2.156739131.1260677758.1653568944-1175835144.1535952769Unfortunately we cannot provide access to the backend of demo due to security reasons.
Thank you
will it work with flatsome theme ?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Our plugin is working with flatsome theme. If there will be any issue feel free to contact us at support.extendons.com and support team will take care of it for you.
Thank you
can you share screenshots how it looks in mobile screens or if possible demo front end access
Hello,
See attached frontend demo link! https://preview.codecanyon.net/item/woocommerce-my-account-page-plugin-customize-customer-account-page/full_screen_preview/23964952?_ga=2.156739131.1260677758.1653568944-1175835144.1535952769Unfortunately we cannot provide access to the backend of demo due to security reasons.
Thank you
i need screenshot of logged in used atleast… i want to see whether navigation menu of my account page is mobile responsive , have you used some slider to open and close in mobile
Hello,
This is how dashboard looks like, see attached screenshot!! https://tinyurl.com/2nn6r4gr This is the mobile view of dashboard!! https://tinyurl.com/2zemr9hjThank you
I purchased the plugin. When I click menu buttons in my account page, none of them are clickable. Please send me the updated plugin as soon as possible. Thank you.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
can you provide me the demo link please. with credentials
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, we cannot provide access to the backend of demo due to security reasons.
Thank you
not backend. The frontend user credentials..
Hello, I included new endpoints but it seems that the plugin doesn’t support Visual Composer in the Custom content field… Is there a way to use Visual Composer?
Hello,
Thank you for choosing Extendons as your WooCommerce provider.
In order for us to look into it and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this and log a ticket: https://support.extendons.com
regards,
Hello,
I Kindly asked for a refund but I haven’t heard from you since. I ask again for a refund, the plugin is technically not in order, so it is not workable for us!
Hello,
Sorry to hear that!
Please open a refund request and our concern team will proceed further. You don’t need to ask for a refund here or mention it as you have to open a proper request to claim a refund.
The Envato support team can also take care of it for you.
Thank you
Hello!, I bought your plugin but it’s not support RTL or arabic language it show ?? ?? ???? , when I write in arabic,
can you please cancel my order and give me refund?Thanks
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
hi can i hide certain tabs? can i change colors or design as the normal design is not nice (From generatepress theme)
thank u
Hello,
Thank you for touching base with us and showing interest in our plugin.
Yes you can add or remove the certain tabs. Our plugin overrides the default account page and we have our own design you cannot change it.
Thank you
The “View” button and order id don’t bring you to the order in the Orders tab for Recent Orders. Do you have a plan to fix this?
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
so i want the page to load like the dash board in the left panel, open in new tab is set like this http://prntscr.com/vbjox3 but it is still opening in new tab
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Refund requested. Emailed.
Hello,
Sorry to hear that!
Please open a refund request and our concern team will proceed further. You don’t need to ask for a refund here or mention it as you have to open a proper request to claim a refund.
The Envato support team can also take care of it for you.
Thank you
Does the product support text trends and can I translate it into Arabic? .. Are there templates for my account page ((for the customer)) I hope you can answer me as soon as possible
Hello,
Thank you for touching base with us and showing interest in our plugin.
“Does the product support text trends”
Please elaborate this more so we can understand and respond accordingly ?
For translation use loco translate plugin and translate the strings in to your desired language.
Unfortunately, there is no template for customers. Our plugin basically overrides the default account page.
Thank you
I mean, can the plugin convert text directions from left to right Note that the Arabic language has text directions from right to left Is my question clear to you now?
Hello,
Yes it is possible.
Thank you
Hi need help I enabled the plugin but when trying to edit the address the edit buttons does nothing. also the view button in orders also not working.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
Your email has been received and Support Center replied to your email so please contact us there and our Support Team will take care of it for you.
Regards
This plugin needs an update. To many bugs and issues. 1. Address edit buttons Order View button not working (Already resolved and assisted by support) still they need to update the plugin. 2. Order and Other endpoint does not show the empty table it only appears when there is a product in the table. (Minor issue) 3. In the settings you can choose the menu left or right side. (Minor issue) 4. Don’t know if the issue is not compatible with my theme but as tested in desktop mode if I click the login link the login popup shows but in mobile it only goes to the account page, (Need fixing FYI: already tried other plugin no issue same as this).
Hello,
Thank you for your suggestion and well for sure update the plugin and fixed the mentioned issues We’ll update the plugin soon but there will be some CSS issues because the themes have their own CSS and for this we have to set our plugin accordingly.
Thank you
Plugin doesnt work easily, documentation is poor. cannot recommend.
Hello,
Thank you for choosing Extendons as your WooCommerce provider. Apologies that you are facing issues.
In order for us to resolve the issue and get you going please log a ticket on our Support Center Email and a technical team member will assist you right away.
Go to this email and log a ticket: info@extendons.com
regards,
Hi, I have a multi vendor woo. I need to have some fields for account profile for vendor like ” your paypal email” or “your iban/bic” or “your booking”. These fields on my website where are yet, is it possible to add these fields “custom” to my-account pages with you plugin, please? Thank you, have a nice day
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately, it is not possible with our plugin as you are using a third party plugin wants to add the fields of that vendor plugin in our plugin.
Thank you
hi, can i display a WYSIWYG editor on front end for users to use this editor to add content to their account?
Hello,
Thank you for touching base with us and showing interest in our plugin.
Unfortunately it is not possible to add WYSIWYG editor on front end using our plugin.
Let me know if you have any further questions.
Thank you.
